ASIAN DEVELOPMENT BANK FUNDED

WATER SUPPLY AND SANITATION SECTOR PROJECT - ADDITIONAL FINANCING

Date of preparation - 2013

Updated July - 10.07.2015

SUBPROJECT I IMPROVEMENT OF ARMAVIR REGION

SETTLEMENTS WATER SUPPLY SYSTEMS L2860-ICB-1-01/1 IMPROVEMENT OF WATER SUPPLY

SYSTEMSIN OSHAKAN, VOSKEVAZ, VOSKEHAT AND FERIK VILLAGES

ENVIRONMENTAL MANAGEMENT PLAN updated

TABLE OF CONTENTS

1. BACKGROUND OF THE PROJECT ........................................................................................... 4

2. ENVIRONMENTAL AND SOCIAL SAFEGUARD DOCUMENTS ......................................... 4

3. INTRODUCTION ......................................................................................................................... 4

4. SCOPE OF WORKS...................................................................................................................... 5

4.1. Description of existing water supply systems ................................................................................. 5

4.2.Description of proposed rehabilitation works .................................................................................. 6

5. BASELINE ENVIRONMENTAL CONDITIONS ....................................................................... 7

5.1 Geographic location and climate of Oshakan, Voskevaz, Voskehat and Ferik villages of Aragatsotn region ......................................................................................................................... 7

5.2 Biodiversity ....................................................................................................................................... 8

6. ENVIRONMENTAL AND SOCIAL IMPACTS .......................................................................... 9

7. ENVIRONMENTAL IMPACT MITIGATION MESUERES .................................................... 10

8. INSTITUTIONAL FRAMEWORK OF ENVIRONMENTAL MANAGEMENT ..................... 11

9. GRIEVANCE MECHANISM FOR AFFECTED PUBLIC ........................................................ 14

10. ENVIRONMENTAL MANAGEMENT PLAN .......................................................................... 15

LIST OF APPENDICES

APPENDIX 1. ENVIRONMENTAL MANAGEMENT MATRIX ............................................................ 16

APPENDIX 2. FIELD VISITS CHECKLIST ............................................................................................ 18

APPENDIX 3. COMPLAINTS LOG ......................................................................................................... 21

APPENDIX 4. UNANTICIPATED IMPACT / SIGNIFICANT INCIDENT / ACCIDENT NOTICE ..... 22

APPENDIX 5. EMISSIONS / AMBIENT MONITORING FORM .......................................................... 23

APPENDIX 6. LIST OF PARTICIPANTS OF ENVIRONMENTAL CONSULTATIONS ...................... 24

LIST OF ABBREVIATIONS RA – Republic of Armenia

RA MoNP – RA Ministry of Nature Protection

RA MoH - RA Ministry of Healthcare

RA MoT&C – RA Ministry of Transport and Communication

RA MoC – RA Ministry of Culture

JV – Joint Venture

LSGB- Local Self-Governmental Bodies

EIA – Environmental Impact Assessment

AWSC ADB PMU–Armenian Water and Sewage Company/ Project Management Unit of Asian

Development Bank

EMP - Environmental Management Plan

IEE- Initial Environmental Examination

DD - Detail Design

1. BACKGROUND OF THE PROJECT

WSSP Project will improve public health and environment for about 400,000 people

(households and other consumers) living in 18 towns and up to 92 villages1 through safe, reliable

and sustainable water supply. The outcome of the Project is improved access to safe, reliable,

and sustainable WSS services managed on commercial principles and environmentally sound

practices.

The Project will also support poverty reduction by (i) reducing the incidence of waterborne

diseases and costs of medical care; (ii) improving the time poverty of women due to labor intensive

housework such as water collection, which may allow them to participate more in social and

economic activities; (iii) providing safer and more reliable water supply; and (iv) improving the

quality of life of households in all the project towns and villages by improving their access to safe

and sustainable drinking water.

Similar to the original WSSP, the Additional Financing Project will fund two project components

which include: (i) municipal infrastructure rehabilitation and improvement; and (ii) management

improvement and development which include gender features.

2. ENVIRONMENTAL AND SOCIAL SAFEGUARD DOCUMENTS

In accordance with the ADB Environmental policy (2002), the Subproject is ranked to B category,

which does not need extended EIA. According to the RA law on “Environmental Impact

Assessment and Expertise” (issued on June 21, 2014) and the RA Government decree on “The

activities subject to expertise of environmental impact” (N-193, 30 March 1999), this design

documentation, which summarizes the types of activities planned under the sub-project, is not

subject to environmental impact assessment and expertise, based on the insignificant impact of

the planned activity on the environment.

As a B Category Project ADB Policy requires development of Initial Environmental Examination/

IEE report for each Subproject and site specific Environmental Management Plan/EMP (separate

report for each of the subprojects).

3. INTRODUCTION

The very report is developed for the Subproject on the Improvement of W&W Systems in

Oshakan, Voskevaz, Voskehat and Ferik villages of Aragatsotn region, the design of which has

been performed by the JV of HGSN and JINJ LLCs. The Water supply systems rehabilitation

involves activities on reconstruction and repair of water distribution systems, as well as

construction of new water pipelines, regulating and water measuring junc.

As a result of the construction work implementation, as well as further operation and maintenance

of the water supply systems there might be undesirable negative impacts on the environment.

1 The number of towns and villages may change subject to further detailed assessments.

It is expected that the impacts during construction work implementation will be the least and

temporary, probably involving vegetation cut, soil erosion, air and water resource pollution by

lubricants, household and construction waste.

At the Operation Stage the environmental impact, the main reason of which might be improper

execution of operation requirements, will decrease.

The improvement activities will be considered environmentally friendly in case of water resource

conservation, as well as rational and steady use.

The social and economic effect as a result of water supply system improvement are expected to

be long-term, mostly positive, excluding potable and waste waters mix, minimization of water

pollution risk, prevention and exclusion of infection disease agents penetration into potable water,

as well as water supply extension, providing steady water supply and rational water use.

The EMP Part 5 introduces description of possible impacts and facilitating measures required

during different stages of Water Supply Systems Rehabilitation Project.

Designing stage

The design works on water systems have been performed by the JV of HGSN and JINJ, which

has been selected as a Consultant who provides services on civil works and public awareness

campaign within the framework of “Water Supply and Sanitation Sector Project – Additional

Financing”. The EMP includes articles on climatic conditions, relief, natural soil types, hydrology

and biodiversity of the very package, requirements on obtaining the RA MoNP and other

Ministries’ agreements, as well asfulfillment of executive parties’ contractual commitments during

all stages. The Design documentation includes adequate environmental and social articles and

separateMatrix of the very EMP Subproject. The Project Consultant is in charge to follow the

appropriate statements of the RA Environmental and social legislation, as well as ADB

instructions and strategy requirements.

Construction stage

The list of measures required to mitigate the environmental impact during construction stage is

separately provided in the EMP matrix (Appendix 1).

Operation Stage

The Contractor should strictly follow the requirements on environmental impact mitigation

measures, which are involved in the EMP.

During the Construction Stage the Operation should be performed in accordance with the

Operational Rules and Standards.

4. SCOPE OF WORKS

4.1. Description of existing water supply systems

The total length of water supply distribution network in Oshakan, Voskevaz, Voskehat and Ferik

rural communities is about 50 km, which is fed through the ground springs of Ashtarak region.

The water supply of Oshakan community is mainly performed through DN300mm conduit running

to the village from 500 m3 DRR. A number of north-eastern areas are fed through DN250 mm

water main Kheres.

The water supply of Voskevaz community is performed through 150 mm diameter steel pipes fed

through 2x500 m3DRRs.

Voskevaz water supply is mainly performed through 500 m3 DRR with pump station and 80m3

capacity reservoir fed from DN 500mm conduit Bazmaghbyur by gravity.

The water supply pipelines of the settlements are in poor condition. The inner network is laid with

steel pipes which are corroded. The most of the settlements distribution pipelines are deteriorated

causing significant leakages. Non-counted water of the abovementioned communities makes

about 88%. The system consumed water recording is not performed completely.

In 2010 within the framework of “Improvement of W&W systems of the RA settlements” Project

funded by ADB there were performed some works, partially, reconstruction of reservoirs and

coming out of them conduits, distribution system pipelines and valve junc.

4.2.Description of proposed rehabilitation works

The very Subproject aims at rehabilitation of water supply system of Oshakan, Voskevaz,

Voskehat and Ferik rural communities, providing the inhabitants with safe potable water and

improving water distribution and accounting systems.

Population number in Oshakan, Voskevaz, Voskehat and Ferik villages, according to 01.01.2012,

makes 12030 in total. The clients total number in the rural communities is 2469.

Taking into account the population prospective growth by 2040, assuming 0.43% annual growth,

the rural communities dwellers number is supposed to be 13335 men.

For the settlements, considering also the leakages, the mean daily water demand rate is assumed

to be 200 l/day per man.

The average hourly discharge of maximal daily water demand of the rural communities makes

Qav..h=117.4 l/sec.

Based on the technical and economical calculations done in the Preliminary Design, as well as

submitted justifications, in the Detailed Design there have been developed activities on the water

supply rehabilitation.

By the very Detailed Design the works designed for the improvement of water supply system in

Oshakan, Voskevaz, Voskehat and Ferik rural communities are as follows:

Construction of de50-de200 diameter 42641 lm long polyethylene pipelines

Construction of valve junc. – 49 sets

Construction of private house connections - 24310 lm

Installation of private houses water metering junc. - 2192 sets

The aggregative indexes of the designed works in the Subproject rural communities are

introduced in Table 1

Table 1

According to the agreement between the Contractor, Consultant and rural communities, the

mentioned beneath works should be implemented by the construction completion, in spite of the

pipeline diameter and its function.

1. To restore the asphalt concrete pavement of roads which were previously in favorable

condition, providing the same cover quality,

2. To perform backfilling of the trenches in the destroyed and half-destroyed streets paved with

asphalt concrete, then 10-15 cm gravelling with compaction.

5. BASELINE ENVIRONMENTAL CONDITIONS

5.1 Geographic location and climate of Oshakan, Voskevaz, Voskehat and Ferik villages

of Aragatsotn region

The studied area of Aragatsotn region area is situated premountain zone where the relief is

slightly steep, not so hilly, somewhere partioned by small ravines. The settlements are 3-5 km far

south-west from Ashtarak town, and 20-22 km far from Yerevan. The regional center is Ashtarak

town.

The climate of the studied area is acutely continental characterized by hot summerand rather cold

winter. The site air average annual temperature is +9,1C, and absolute minimal temperature

reaches +38C. The average annual atmospheric rainfalls make 447mm, the maximal 715 mm.

In winter the snow average cover reaches 28 cm, the maximal – 68 cm. The ground freezing

maximal depth is 79 cm. The air average many-year relative humidity makes 62%. The wind

average annual velocity is 28m/sec.

The northern part of the area boarders on the south lower slopes of Aragatsmountain, where the

geological structure contains Armenian Upland volcanic formations.

Works M/U

Voskevaz v

.

Voskehat

v.

Oshakan v

.

Ferik v

.

To

tal

Reconstruction of de50-de200 diameter polyethylene pipeline of water supply internal system

lm 15,000 3,700 20,900 3,041 42,641

Testing, washing, disinfection of the abovementioned system

lkm 15 3.7 20.9 3.9 43.5

Construction of valve junc. set 20 9 14 6 49

Construction of private houses connections

lm 8,580 1,350 13,550 830 24,310

Installation of private houses water metering junc.

set 700 104 1,300 88 2,192

Among exogenic phenomena there are surface erosion, change and deepening of the gullies

formed due to the rainfall permanent and temporary flows, and some techno-genic phenomena,

etc.

The inhabited part of the studied area is situated at 950-1100m elevation marks.

5.2 Biodiversity

The most area lands are under agriculture use with the exception of some little “islands” of wild

nature. The lands soil is commonly brown and semi-desert type.

From the geo-morphological aspect the area represents a hilly lava covered plateau with common

scoria wedges and gorges. It is situated within the Kasakh River basin where the relief is

commonly channeled by pre-mountainravines.

The area geological structure represents the Armenian Upland Upper Pliocene volcanic deposits.

The rocks are of Quaternary period represented by basalts, dacites, tuffs and theirclastic

sediments. Since the volcanic formations are subject to intensive weathering, with typical strong

fracturing, the ground watersare infiltrated rather deep - at 15-20m depth.

There are no negative physical and geological phenomena within the area. The region is situated

in 9 magnitude seismicity zone.

Flora The plant species of the studied areas are introduced by the typical of Aparan and Erevan

florisic region vegetation types, that is meadow, steppe and semi-desert types.

From the true grasses (Poaceae) the couch grass (Phleum sp.), bluegrass (Poa sp.), fescue grass

(Festuca sp.) are widely spread, mainly Artemisia fragransformation. The steppe species are

introduced byfeather-grass, fescue-grass andvegetative formations, with prevalence of

Festucavalesiaca, Prairie June Grass (Koeleriacristata), Stipatirsa, etc. There is also observed

significant presence of thyme species, Festucaovina, low sedge, etc. Besides, there are also

occurPlantago(plantain), Tragopogon, Taracsacum(dandelion), Betonica (betony), Vicia(vetch),

Trifolium (shamrock), Cirsium(thistle), Euphorbia (spurge), Papaver (poppy), and from the bush

species: Rosa (dog rose), Paliurus (jujube), Acantholimon (prickly thrift).

From the tree species there occurpoplar (Populus), acacia (Robinia), maple (Acer), mulberry

(Morus), wild apricot (Armeniaca), hawthorn tree(Crataegus), willow-leafed pear

(Pyrussalicifolia), common and Caucasian Ash (Fraxsinus excelsior, F.oxycarpa),

spirea(Spiraeacrenata), Berberisorientalis, Cotoneaster integerrima, Loniceraiberica,

Jasminumfruticans, Ulmus, Prunus, Elaeagnus, willow– Salix.

Within the studied areas there also occur endangered species like Hohenackeriaexscapa (Stev.)

K.-Pol, recorded in the new version of the RA Red Book.

Fauna In the studied area commonly occurred invertebrate species are locust species

(Oedopodacoerulescensd), Oe. Miniata, Pholidopterasatunini, Scintharistanotabilis,

Tmethisfestivus, Spingotus),crickets (Phytodrymadusa armeniaca), double-wing (Tomomyza

araxana, Bombiluss chelkovnikovi) species, and from the scorpions only yellow species (Buttus

caucasicus).

From mammals there are widely spread hares (Lepuseuropaeus), foxes (Vulpesvulpes), and

wolves (Canis lupus). The area widely spread rodents are mouse species (Muridae), especially

common field vole (Microtinae).

From the bird species the widely spread are sparrow (Passeriformes) and falcon

(Falconoformes) species.

From the creepers the typical for the studied areaspecies are Snake-eyed Lizard

(Ophisopselegans), Strauch's (Eremiasstrauchi) and Transcaucasion (E.pleskei)racerunners, etc

6. ENVIRONMENTAL AND SOCIAL IMPACTS

Due to the implementation of works aimed at the improvement of W&W systems of Oshakan,

Voskevaz, Voskehat and Ferik villages the expected positive environmental and population health

effects are as follows:

water resource protection and sustainable use,

excluding mixing of drinking, irrigation and sewerage water,

preventing, excluding penetration of infectious disease viruses into drinking water,

reduction of drinking water pollution hazard,

providing high drinking water quality,

improvement of health condition of population,

water loss reduction,

increasing duration of water supply to population,

introduction of water metering system,

increasing water consumption efficiency.

IEE reveals that the implementation of works aimed at W&W systems improvement in Oshakan,

Voskevaz, Voskehat and Ferik villages of Aragatsotn region will have no harmful effects on the

selected for this purpose area - either landscape or flora and fauna.

The probable negative effects might be mainly caused by construction works implementation, and

expected to do little damage and be temporal. To prevent negative impacts, or facilitate them

there have been developed facilitating measures which are involved into the EMP.

EMP is the integral part of bidding document and based on the IEE the expected negative impacts

are as follows:

air pollution

noise

traffic and pedestrian roads damage and loading

soil erosion and soil eroding processes

environment pollution by construction and household waste

soil and water resources pollution by fuels and lubricants,

soil and water resources pollution by chlorine.

Subproject implementation will have positive social effects directly improving the population life

quality providing sustainable and reliable water supply and water resource rational use for about

11788 men.

7. ENVIRONMENTAL IMPACT MITIGATION MESUERES

The probable harmful impacts on the environment and people’s health, caused by the works

aimed at the W&W internal system improvement of Oshakan, Voskevaz, Voskehat and Ferik rural

communities, depend on construction works of water pipeline trenches and pits for control and

water measuring junc.

To prevent soil erosion processes the following measures are to be implemented on the inclined

sites of the waterline route for retaining the inclinations, minimizing the time of any trenches and

pits intended for regulating and water metering units leaving open.

The inclinations should be retained to prevent soil erosion and intensive side erosion process

nearby the rivers and tributaries.

- After completion of construction works all sites are to be cleaned from construction waste

providing initial condition of the area;

- To recover the asphalt* - concrete coat of the busy streets providing its previous quality,

- Provide graveling with compaction on the streets with damaged and half-destroyed asphalt-

concrete pavement, as well as on earth roads

*Note: The asphalt will be bought from specialized asphalt plant which is responsible for taking

environmental impact mitigation measures. All asphalt plants function in accordance with RA

Environmental legislation.

To prevent the topsoil layer damage, or landscape degradation, the topsoil should be hauled and

stored on the assigned for it site, thereafter used for the areas restoration. The construction site

should be cleaned from the household and construction waste providing the previous state of

landscape.

To exclude land and water resources pollution with fuels and lubricants, the latter must be stored

on a sealed surface, away from water resources, plan use of special tanks for their storage, which

will then be removed to special sites envisaged for re-treatment.

To prevent environment pollution with construction and household waste, remove construction

waste to corresponding landfill of the community, having in advance a contract agreement with

the community heads or landfill operators.

The excess soil resulted due to trenching are to be hauled to the allotted for them community site,

having in advance a contract agreement with the community heads.

As a result of the project, the disposal of old equipment and pipes as scrap metals is not

anticipated. The old pipeline of internal system will be under operation until the end of construction

works. At the moment when new pipeline considers ready (after being disinfected and tested),

the old waterline will be cut-down and the new waterline will be put into operation. The old pipes

will remain underground and no scrap metals will be generated. The old pipeline is the property2

of community and will remain under the discretion of community.

After the completion of each construction phase the Contractor must organize disposal of

construction waste to the sites allotted for the purpose of waste accumulation, according to the

established order.

To exclude land and water resources pollution with chlorine, the works for washing the water

supply distribution network with chlorine should be organized according to calculations, providing

2 The Government Resolution N51 of 14 March, 1997

appropriate technical means, including chlorine discharge to surface water body or land area after

washing the pipes according to the regime planned under the design.

To reduce dust during the construction works, the construction site and roads are to be regularly

watered and kept wet to exclude dust during wind and operating of machines.

To prevent air pollution, closed/covered trucks are to be used during transportation of dusty

construction material, In case it is impossible to avoid dust during the works, the workers shall be

provided with protective masks.

To prevent noise impact, night work in residential areas is to be limited, and usage of

machines/equipment with extra noise is to be avoided; installation of silencers if needed.

The construction equipment is to be examined on a regular basis and not allow the noise exceed

the allowable standard. The workers operating equipment with over 85 dB noise shall be provided

with protective devices (mufflers).

To reduce disturbance to population because of overloaded roads safe area for trucks is to be

provided; construction and household waste must not be accumulated and burnt on the

construction site. Construction should be implemented by stages, providing adequate notice of

construction activities to the population. The traffic flow should be regulated, if required, including

set-up of road signs, safety tapes, temporary safety foot bridges as alternative walk way.

Adequate street lighting should be provided in places when passers-by or entry by public is likely.

To prevent hazards for workers and the population during the construction, the following must be

implemented: fencing the construction site; control unauthorized persons’ access to the site; place

warning signs in dangerous places; carry out regular examination of equipment by qualified staff,

as well as make regular safety audits; provide first aid and safety training to construction team.

Provide community participation in subproject design, which will minimize disruption to community

social activities.

Drinking water quality change: Environmental monitoring plan must include also control over

water quality and residual chlorine level as well as hygiene and sanitation safety of drinking water.

To provide potable water quality in Oshakan, Voskevaz, Voskehat and Ferik rural communities,

the AWSC should perform routine sampling from the springs feeding the communities, testing the

water for all criteria required by the MoH. Water quality monitoring is also performed by the State

Hygiene Anti-Epidemic Inspectorateaccording to the document “Potable water. Requirements on

water quality of centralized water supply systems. Sanitation rules and norms of quality inspection

№ 2-III-A2-1” (recorded on 28.12.2002), which specifies the potable water quality requirements,

including the rules of quality inspection of water produced and supplied through water distribution

systems to the residential areas.

Since water disinfection is performed by chlorine, the monitoring of residual chlorine level is also

of great importance.

8. INSTITUTIONAL FRAMEWORK OF ENVIRONMENTAL MANAGEMENT

The organizational obligations for the proposed mitigating measures are distributed among the

following agencies:

Executive agencies responsible for implementation of the measure.

1. For this special task the executive agency (HGSN Ltd and JINJ Ltd. joint venture) must

provide in the design stage obtaining of all the required agreements and permits from

corresponding state and local authorities, before tendering the construction works;

- conclusion of environmental expert examination (if needed),

- Agreement of the State Agency for Protection of Historical and Cultural Monuments, if

impact is envisaged by the design.

2. The executive agencies in the construction stage (construction contractors) will be

responsible for physical implementation of mitigating measures planned under the EMP,

as well as for obtaining of all permits and agreements required during the construction

implementation. Those are:

Agreements from the local self-governing authorities for the sites allotted for hauling

construction wastes, garbage and soil disposal,

Permission of the Ministry of Culture, if historical and cultural or archaeological

monuments are discovered accidently during the construction implementation.

3. Before commencement of the construction, the following permits and certificates must be

obtained from PMU, if needed:

- cadaster certificate on the land allotment;

- Water use permit, if needed.

Controlling agencies responsible for supervising the executive units to provide

implementation of the EMP measures by the latter

1. AWS CJSC/ADB PMU environmental specialist will be responsible for timely, due and

reliable implementation of the works and measures under the EMP and SSEMP. The

mentioned specialist will regularly visit the construction sites to provide due implementation

of the measures aimed at work impact mitigation. During the visits the possible gaps will

be identified and the infringements in implementation of mitigating measures will be

discovered, in accordance with the site visits checklist (Appendix 2).

The AWS CJSC/ADB PMU has the right also to require and check whether all permits are

available and valid, all the measures and monitoring part under the EMP are implemented

during the construction, in accordance with ADB guidelines and the RA environmental and

social legislation.

2. HGSN LLC and JINJ LLC joint venture will also implement control of implementation of

mitigating measures during the construction. The environmental specialist shall make visits

to control the EMP and SSEMP implementation and assess the situation according to the

Emissions/Ambient Inspection Monitoring Form (Appendix 5).

State monitoring agencies responsible for observing the extent and efficiency of

EMP implementation and making amendments in the project, if needed.

The state monitoring agencies are as follows:

- State Environmental Inspectorate under the Ministry of Nature Protection, RA

- Public Health State Inspectorate under the Ministry of Healthcare, RA

- The State Agency for Protection of Historical and Cultural Monuments, RA

- The RA local self-governance bodies,

- The RA Ministry of Transport and Communication.

The sums of money envisaged for implementation of environmental measures included in the

EMP and SSEMP are included in the detailed design.

Implementation of mitigating measures for environmental impacts will be controlled regularly

through visits to the construction sites. With the help of the specially developed check list the gaps

and drawbacks will be discovered.

In case of not implementing or infringing the implementation of the mitigating measures,

after warning, the next payment will be terminated until the infringement is completely

eliminated.

9. ENVIRONMENTAL CONSULTATIONS

During the meetings organized within the framework of public awareness campaigns, the

Consultant presented the environmental and social impacts to the Subproject beneficiary and

affected communites.

To provide the presence of all beneficiaries, preliminary agreements were gained with the

community head (heads of the villages), Water company staff, Public organizations functioning in

Armavir region and other stakeholders.

In Ferik village the meeting was held on April 14, during which the local population showed active

participation. The meeting was held in the administrative center of the village involving

participation of the head of the mentioned village, staff of the administrative centre,

representatives of the council, housewives and elderly citizens (total - 15 people).

Women and elderly people highly concerned in water supply system improvement showed active

participation. The list of meeting participants of Ferik village is brought in Appendix 6.

During the meetings the detailed design and works planned were introduced, after which the

environmental specialist informed about the possible adverse environmental impacts which are

summarized in the EMP.

The latter is the description of the negative impacts on the environment, population health and

safety of construction workers, which are possible during the subproject implementation in design,

construction and operation stages. The list of the measures mitigating or preventing these

possible negative impacts was also represented.

The community residents were mainly concerned with the following possible problems arising

during the construction works:

- infringement of traffic and pedestrians normal regime because of trenches left open for a

long time, as well as improper rehabilitation of roads after the construction,

- hazardous situation for children and elders because of the absence of warning signs and

not limiting the construction site entry with safety tapes,

- pollution of the settlement with construction and household waste during the construction,

failing to remove them after the construction,

- long-term termination of water supply (sometimes for 1-2 days) during the construction.

After representing the EMP, the environmental specialist asked all communities’ residents to get

acquainted in detail with the environmental management plan and during the construction follow

implementation of the measures included in the plan.

The environmental management plan was copied and disseminated among the meeting

participants, as well as in the rural administrative centre.

Public consultation

v. Ferik

10. GRIEVANCE MECHANISM FOR AFFECTED PUBLIC

A grievance mechanism for external stakeholders and affected public is a process focused mainly

on receiving, evaluating, and addressing project-related grievances from affected communities at

the level of the WSSSP. The grievance mechanism differ from other forms of dispute resolution

(e.g. courts, administrative systems, etc.) in that it offers the advantage of a locally based,

simplified, and mutually beneficial way to settle issues within the framework of the relationship

between the WSSSP and the community.

Properly designed and implemented grievance management processes can benefit both the

WSSSP and communities by increasing the likelihood of resolving minor disputes quickly,

inexpensively, and fairly with solutions that reasonably satisfy both sides without taking the

grievances to other (formal) dispute resolution body. Grievance mechanisms can help to identify

and resolve issues before they are elevated to formal dispute resolution methods, including the

courts. For a grievance mechanism to function effectively, it is important to define the grievance

processing structure and to assign responsibilities for the mechanism’s implementation and make

them clear for the stakeholders.

Contact details for questions, complains and recommendations from the external stakeholders of

the WSSSP are as follows:

Hot line 1 71 - AWSC Customers Support Calling Center,

Investment Program Coordination Department

Mrs. Lilit Hovhannisyan - Environmental and Social Impact Specialist

Address 8a Vardanants blind alley, Yerevan 0010, Armenia

Phone / Fax (+374 10) 542877

E-mail: lhovhannisyan@armwater.am

The Complaints Log form is provided in Appendix 3. The foremen of the construction sites should

be provided with the Complaints Log to organize the registration of complaints. AWS CJSC

customer service (hotline) employees also will register all the complaints.

The focus of the grievance mechanism on the needs of affected communities is justified by the

fact that they are directly, and in some cases significantly, affected during the project

implementation but often lack viable options or capacity for raising their concerns through formal

structures such as the courts. This is especially true for disadvantaged groups within

communities. The WSSSP should periodically review the adequacy of the grievance process, with

the participation of communities, and agree on modifications. The contact details will be provided

in construction information posters and information leaflets distributed in the project affected

communities during the public consultations. Questions and comments expressed during the

public meetings will be recorded and addressed during the design and implementation of the

WSSSP.

A grievance mechanism will be available to allow an AP appealing any disagreeable decision,

practice or activity arising from disturbance during the construction works. APs during public

consultation will be fully informed of their rights and of the procedures for addressing complaints

whether verbally or in writing during consultation, survey, and time of compensation. This can be

obtained through by ensuring full participation and consultation with the APs, and by establishing

extensive communication and coordination among the affected communities, the PMU and town

or community heads. The below grievance mechanism does not limit the citizen’s right to submit

the case to the court of law just in the first stage of grievance process.

11. ENVIRONMENTAL MANAGEMENT PLAN

The EMP and the SSEMP will be based on the results of IEE prepared by subproject and will

include appropriate mitigation measures.

EMP consists of two components:

1. Mitigation measures and institutional responsibilities for implementation;

2. Environmental monitoring.

In case if an unanticipated environmental impact arises during the construction, the Table

provided in Appendix 4. Unanticipated Impact / Significant Incident / Accident Notice will be filled

up and attached to the varied orders.

The Contractor should strictly follow the environmental mitigation measures prescribed in the

EMP and SSEMP. The costs foreseen for the implementations of all the measures prescribed in

the EMP and SSEMP are included the total value of the Contract.

Notice on the failure to implement measures prescribed by the Technical Supervision Company

(TSC) or the Client would be sent to the Contractor in written. After the Notice to Correct, the next

recorded violation would trigger charging of liquidated damages in the amount of 0, 1% of the

total value of the contract. The liquidated damages do not relieve the Contractor from remedying

the violation. The recorded violation should be remedied in two working days period. Liquidated

damages would be retained from the next Performance Certificate and after the completion of the

construction activities the liquidated damages for the recorded violation will be retained from the

Retention Money. In case of three liquidated damages the Contract could be terminated

unilaterally.

Above described remedies of EMP violation will be included in the contracts for provision of works

concluded by AWSC under the W&W project.

16

APPENDIX 1. ENVIRONMENTAL MANAGEMENT MATRIX

Works and possible impacts

Proposed mitigating measures Monitoring Responsible

bodies

Civil works

1. Air pollution, noise

Dust and noise during the construction works

- regularly water the construction site and streets/roads - limit night work in residential areas - avoid usage of machines/equipment with extra noise; installation

of silencers, if needed - provide safe area for trucks - do not accumulate and burn waste on the construction site - carry out construction by stages, awaring the population about

construction activities

Daily site inspection

Constructor, Consultant, PMU

2.Soil and water pollution

Soil erosion and erosion processes

Environment pollution with construction waste

Land and water resources pollution with fuels and lubricants

Land water resources pollution with chlorine

- On inclined waterline sites to carry out measures for retaining the inclinations

- Minimize the time leaving open the trenches and pits excavated for regulation and metering junctions

- Rehabilitate damaged surfaces as soon as possible after completion of construction activity, according to the design

- Store oil, fuels and lubricants on a sealed surface, away from water resources

- Remove construction waste to corresponding landfill of the community, having in advance a contract agreement with the community heads or landfill operators

- Organize works for washing the water supply distribution network with chlorine according to technical calculations providing adequate technical means

- Implementation of chlorine discharge to surface water body or land area after washing the pipes, according to the regime planned under the design, MPV

Daily inspection throughout construction and operating stage.

Daily site inspection

Constructor, Consultant, PMU

3. Traffic overload - Disturbance to population because of overloaded roads

- Provide road signs, by-pass or barricades,

- Provide adequate street lighting on the sites, if necessary,

Daily supervision of construction site

Constructor, Consultant, PMU

17

Works and possible impacts

Proposed mitigating measures Monitoring Responsible

bodies

- Provide proper lighting where passers-by or entry by public is likely,

- Provide community participation in subproject design, which will minimize disruption to community social activities

4. Health and Safety

Hazards for workers and population

- Fencing the construction site

- Control unauthorized persons’ access to the site

- Place warning signs in the right place in dangerous places

- Carry out regular examination of equipment by highly qualified staff, as well as make regular safety audits,

- Provide first aid and safety training to construction staff

Daily inspection throughout construction stage. Monthly inspection of accident reports and complaints registering

Constructor, Consultant,

PMU,

Population

18

APPENDIX 2. FIELD VISITS CHECKLIST

Ընդհանուր

տեղեկատվություն

General information

Ամիս/ամսաթիվ D/M/Y

Ենթածրագիր / Subproject

Տեղակայում / Location

Շինարարականկազմակերպություն/

Constriction contractor

Մարզ / Marz

Նախագծում

Design

Անհրաժեշտ

թույլտվություններ

Required permissions

Բնապահպանականփորձ, եզրակացություն /

EEC

Այո

Yes

Ոչ No

Ո/Կ

N/A

Հողհատկացմանգրավորհամաձայնություն / writen

consent on land acquisition

Այո

Yes

Ոչ No

Ո/Կ

N/A

Պատմամշակութայինփորձաքննություն / assessment

of impact on cultural heritage

Այո

Yes

Ոչ No

Ո/Կ

N/A

Շինարարություն

Construction

Անհրաժեշտթույլտ

վություններ

Required permissions

Շին.թափոնների տեղադրման գրավոր

համաձայնություն / written consent on disposal of

construction waste

Այո

Yes

Ոչ No

Ո/Կ

N/A

Անսպասելիորեն հայտնաբերման դեպքում

պատմամշակ. համաձայնություն / written consent in

case of sudden discovery of cultural heritage

Այո

Yes

Ոչ No

Ո/Կ

N/A

Հասարակությանիրազեկում

Public awereness

Շին.աշխատանքների վերաբերյալ բնակչության

համապատասխան իրազեկում համաձայն

նախագծին / awareness of population regarding

construction works according to the project design

Այո

Yes

Ոչ No

Ո/Կ

N/A

Համայնքի մասնակցություն շինարարական

աշխատանքներին համաձայն նախագծին /

community's participation in construction works according to the project design

Այո

Yes

Ոչ No

Ո/Կ

N/A

Անվտանգություն

Safety

Բանվորների

անվտանգություն

Safety of workers

Բանվորների անվտանգության հանդերձանքի

առկայություն /ականջակալներ, շնչադիմակ/

availability of safety uniforms (earflaps,mask)

Այո

Yes

Ոչ No

Ո/Կ

N/A

Շինարարության մեջ ներառված տեխնիկական

միջոցների պարբերական զննումներ`

անվտանգությունը ապահովելու նպատակով / regular

study of equipment used for construction for safety matter

Այո

Yes

Ոչ No

Ո/Կ

N/A

19

Բնակչության

անվտանգություն

Safety of population

Երթևեկության սահմանափակման կամ խախտման

ժամանակ համապատասխան ճանապարհային

նշանների կամ պատնեշների տեղադրում, շրջանցի

կազմակերպում / Installation of road signs or fences,

organization of a bypass during interrupted or limited traffic

Այո

Yes

Ոչ No

Ո/Կ

N/A

Շինարարության իրականացման ժամանակ կառավարման միջոցառումներ

Management measures during construction

Շին.հրապարակի/

տեղանքիշահագոր

ծում /

Operation on area/construction site

Շին.հրապարակի/տեղանքի պարբերաբար ջրում /

regular sprinkling to area/construction site

Այո

Yes

Ոչ No

Ո/Կ

N/A

Մեքենաների համար ապահով տարածքի

առկայություն շին.հրապարակում / availability of safe

place at the construction site for vehicles

Այո

Yes

Ոչ No

Ո/Կ

N/A

Յուղերի և քսուկների համապատասխան

պահեստների առկայություն շին. հրապարակում /

availability of storagefor oils and lubricants at the appropriate part of the construction site

Այո

Yes

Ոչ No

Ո/Կ

N/A

Օդի ժամանակավոր աղտոտում

Temporary air pollution/dust

Շինանյութ տեղափոխող բեռնատարների վրա ծածկի

օգտագործում / use of cover for the vehicle

transporting construction waste

Այո

Yes

Ոչ No

Ո/Կ

N/A

Շինարարության տարածքի խոնավեցում ջրի շիթով /

moisturing of the construction site by water

Այո

Yes

Ոչ No

Ո/Կ

N/A

Հողի էրոզիա

Soil erosion

Զառիվարտեղերումհողիէրոզիայիկանխարգելմանմի

ջոցառումներիիրականացումըստնախագծի / soil

erosion prevention measures at the slope places according to the project design

Այո

Yes

Ոչ No

Ո/Կ

N/A

Փոսորակներիժամանակինհետլիցք / timely coverage

of holes by soil

Այո

Yes

Ոչ No

Ո/Կ

N/A

Շին.աշխատանքների ավարտից հետո վնասված

մակերեսների վերանորոգում ըստ նախագծի / repair

of damaged surface after completion of construction works

Այո

Yes

Ոչ No

Ո/Կ

N/A

Ջրի աղտոտում

Water pollution

Ջրի աղտոտում քսանյութերով և վառելանյութերով /

water pollution caused by fuel and lubricants

Այո

Yes

Ոչ No

Ո/Կ

N/A

Խողովակների լվացումից հետո քլորի արտահոսք

համապատասխան նախագծով նախատեսված

ռեժիմի / Leakage of chlorine after wash up of the

pipes according to the scheduled regime.

Այո

Yes

Ոչ No

Ո/Կ

N/A

Աղմուկ բնակավայրերի տարածքին մոտ

Noise close to settlements

Աշխատանքների իրականացում սահմանված

աշխատանքային ժամերին, հակառակ դեպքում

Այո

Yes

Ոչ No

Ո/Կ

N/A

20

սահմանված կարգով / implementation of the works

during working hours, otherwise in projected manner

Շինարարական և կենցաղային թափոնների տեղադրում

Construction west disposal

Շինարարական և կենցաղային աղբի տեղափոխում և

տեղադրում և համայնքի համապատասխան

աղբավայրում / transportation and disposal of

construction and consumer waste in appropriate community landfill

Այո

Yes

Ոչ No

Ո/Կ

N/A

Շահագործում

Operation

Խմելու ջրի

աղտոտում /

Drinking water pollution

Մնացորդային քլորի քանակի համապատասխանում

խմելու որակի ջրի նորմերին / Correspondence of

balance quantity of residual chlorine to the quality of potable water

Այո

Yes

Ոչ No

Ո/Կ

N/A

21

APPENDIX 3. COMPLAINTS LOG

COMPLAINT LOG SHEET Region, community, Subproject ______________________________________________________________________

Co

mp

lain

t n

um

ber Date of

the complaint acceptan

ce

Method of complaint

submission (personally, by phone, by letter, by internet,

etc.)

Complaint content

(issue description)

Complaint solution method /mitigation

activity

State of the complaint sollution*

Does the complainant follow through the process of the

issue solution? Yes / No

Notes

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

*<Open> or <Closed> (If closed, include date) Filed by PMU Environmental Specialist:________________________________________________ Date: ___________________________

22

APPENDIX 4. UNANTICIPATED IMPACT / SIGNIFICANT INCIDENT / ACCIDENT NOTICE

Date/ Location

of incident

Description of incident/Impact including magnitude and control action taken at

the time

Assessment of results

Corrective action required including deadline,

and lessons learned

Jointly signed by: Site Supervision Engineer:_______________________________________ Date:___________________________ Contractor:________________________________________________ Date:___________________________ Appendices: (e.g. photographs, laboratory reports, etc.)

23

APPENDIX 5. EMISSIONS / AMBIENT MONITORING FORM

Parameter Date /

location

Measured

by

Monitoring

method /

equipment used

Result Performance standard %

Exceedence

Reason for

exceedence and

corrective action

request if it is work

related

Resolution

status of

previous CAR

24

APPENDIX 6. LIST OF PARTICIPANTS OF ENVIRONMENTAL CONSULTATIONS

v. Ferik