environment topic 2

7/31/2019 Environment Topic 2

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In Line with

ISO 14001



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Management Representative

Co-ordinator

Operations (see next slide)

Finance

Legal

Marketing / Sales



Appointed representative of Front of House

Housekeeping

Food & Beverage Conference & Meeting

Engineering and Maintenance

Sales and Marketing Personnel

Financial Control

Purchasing



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be documented and understood at all levels

commit to complying with the law

be publicly available commit to prevention of pollution and

improve environmental performance

provide for the setting of environmentalobjectives

relevant to the operations of the hotel or Resort



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Need to establish and maintain procedures to record all legal, regulatory and other policy

requirements regarding environmental aspects of activities services

Hence keep up to-date, and following the events in

the south and the degree of over-building you cansee an increase in government applied laws inThailand



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Need to evaluate and assess environmentalaspects - direct and indirect

controlled and uncontrolled emissions controlled and uncontrolled discharges

solid and other waste

land contamination

environmental requirements generated by customers



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use of land, resources and energy

noise, odour, dust, vibration and visualimpact

effects on specific parts of the environment

beneficial impacts



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“The organisation shall ensure that the

(environmental) aspects related to theseimpacts are

considered in setting its environmental

objectives”

Clause 4.3.1 ISO 14001



front of house housekeeping

food & beverage

conference & meeting engineering &maintenance

back of house

sales & marketing personnel &

administration

financial control

purchasing

community & socio-economic programmes

grounds & externals

There is potential for improvement inenvironmental performance in every department of the hotel or Resort



Energy blocking off and grouping rooms

light controlling key cards

environmental information in guest packsWater environmental information in guest packs

Waste

electronic internal information to reduce paper usage reuse of paper

recycle toner cartridges



Energy check room temperatures

watch for malfunctioning fans, aircon, heating etc

use cold water instead of hot wherever possible

Water use minimum quantities during cleaning

notify maintenance immediately of any leaks

Waste

reuse linen unsuitable for its original purpose use dispensers instead of sachets

use cleaning materials in the recommendedconcentrations and dispose of containers properly



Energy Appropriate lighting levels in restaurants and bars

Beverages coolers sited in cellars

Water „Dead man‟ valves on sluicing hoses

Dish and glass washers correctly maintained

WasteSegregation of glass, tin, plastics and paper

Menu planning to reduce waste food



Energy Appropriate lighting in public areas

HVAC maintained and controlled

Water Maintenance of all water outlets in washrooms

Waste

Reuse of non-confidential papersSegregation of paper (and other packaging) for recycling



Energy All HVAC fully maintained with controls correctly set

Low energy lighting wherever appropriate

Sensors in all low non-public traffic areas

Water Planned preventative maintenance and rapid response to

leaks

Waste Care of used oils, lubricants, paints and solvents



Energy

Sensors in low traffic areas

Switch off and save policyWater

Prestel taps in washrooms

„Hippos‟ in flush cisterns

Report leaking tapsWaste

Recycling schemes for plastic cups, cans, bottles etc



Energy Control of lighting in office areas

Low energy computers

Switch off and save policy

Waste Careful planning of brochure production runs



Energy Control of lighting in office areas

Waste Control of use of paper, toners, etc.

Training is biggest contribution



Energy Monitoring, measuring and controlling consumption

Water Monitoring, measuring and controlling consumption

WasteMonitoring, measuring and controlling food waste

Monitoring landfill and carrier returns



Energy Distribution of excess and which cannot be stored

Water Inclusion on water treatment

Waste Excess estates compost for agriculture & horticulture

Use of non-confidential documents for schools and other social projects



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There is a need to set targets andobjectives



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Targets and objectives

S pecific

Measurable

Agreed

R ealistic

T rackable1st

Qtr

2nd

Qtr

3rd

Qtr

4th

Qtr

0

20

40

60

80

100

1st

Qtr

2nd

Qtr

3rd

Qtr

4th

Qtr

East

West

North



Hotel Practice Initiated Impact

Westin, Seattle Changed incandescent bulbs to energy savingcompact fluorescent light bulbs and

improving control mechanisms

Achieved 66 percent reduction in guest roomwattage and an annual savings of

$400,000.

Apple Farm Inn and Restaurant, California Uses discharged water from washing machinesto flush toilets

Saving 15,900 liters (4,200 gallons) of waterper day and approximately $5,000 peryear.

Disney World, Florida Recycles 15.2 million liters (4 million gallons) of wastewater a day for irrigation of landscaping and golf courses.

More cost-effective as using municipal treatedwater would have been much moreexpensive.

Hotel Bel Air, Undertook a comprehensive environmentalprogram

Saved $10,000 in 10 months plus increasedrevenue from the sale of cardboards.

Hyatt Regency, Chicago A comprehensive waste reduction and recyclingprogram. Recovered approximately 70% of recyclablematerials and cut waste hauling costs inhalf. Recycling program has resulted inrecovery of $120,000 in hotel items.

Inter-Continental, LA Installed a power monitoring system Saved some $12,000 in electricity costs

Intercontinental, Miami Recycling program involving 30 materials. Diverts 65 percent of the waste stream withannual savings of $31,000

Recycling waste water for watering gardens aswell as use of aerators on water outlets

Saved over 400 gallons of water per year,amounting to $4,000

Reduced energy consumption by using energyefficient appliances Saved 400,000 kwh of energy annually whichamounted to $2,400

Habitat Suites Hotel, Austin, Texas Water conservation programmed such as useof low-flow sink and shower aerators,water-saving toilets and water savingsprinklers.

Combined water-saving measures led tosavings of $9,000

Use of fluorescent and air-conditioning units Saved over 122,000 kw of energy per year,which equals $10,954

Boston Park Plaza Installed 1,686 thermopane windows at a costof $1.2 million.

Each window saves the hotel $75 per year inenergy costs and the guests benefit

from quieter rooms



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establish and maintain manual relating to

environmental policy, objectives, targets and programmes

key roles and responsibilities

interaction between the

systems‟ elements

documentation



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control activities, particular attention to documented work instruction

procedures regarding suppliersmonitoring and control of effluent & waste

streams etc..

performance criteria



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procedures to establish compliance with programmes, targets or instructions

identify and document verificationinformation and procedures

establish and document acceptance criteria

assess validity of previous verificationinformation



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Step 11 Training(where most operations fail)



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train administrative and operational personnel

cascade the information, usingadministrative and operations managers

talk with suppliers, contractors and

customers



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Auditing Awareness Instrument EMS

Briefing

CEO

Executive

Supervisors

LineOperators

Design

Engineers



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system is required to confirm that thesystem works and compliance can be

demonstrated

‘When you can measure what you are speaking about and

express it in numbers, you know something about it.

When you cannot express it in numbers, your knowledgeis of a meagre and unsatisfactory kind.’

Lord Kelvin

Physicist



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when the system is in place and working properly an audit is needed to determine

environmental managementactivities conform to the programme

the system is effective in

relation to the policy



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audit schedule

audit procedurechecklists

audit reports follow-up and corrective action



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management team meets to review thesystem including audit results



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select a certification body which has– detailed practical experience

– an empathetic approach– a structured approach

– skilled experienced assessors

So which certification bodies can be used inThailand?

environment topic 2

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