Instructional Technology GroupIcahn School of Medicine at Mount Sinai

How to Successfully Log into a Non-Sinai Account (Non Active Directory)

When you log into your account using a non-sinai username, you could run into an issue where you do not see your course listed on the screen.

First thing you should do is check the upper right corner of the screen.

If you see your name listed in the upper right corner:

You know you have successfully logged in. Contact the Course Director or Leader of the course to gain access to the missing course.

If you do not see your name listed in the upper right corner:

You might see the word "login" listed here instead, which means there will be an extra step you will need to take to log in.

Click the word "login" and try typing in your username and password once again.

This should refresh the screen and log you in successfully. If this still does not work, you will either have to switch to another browser or clear your current browsers cache. To clear your cache, select one of the guides below depending on which browser you are using.

NOTE: You only have to clear your "cache" and your "cookies". Do not select the rest of the checkboxes.

Google Chrome: https://support.google.com/chrome/answer/95582?hl=en Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox Safari: https://discussions.apple.com/thread/4448839 Internet Explorer: http://windows.microsoft.com/en-us/windows7/how-to-delete-your-browsing-history-in-

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