enterprise mobility: the new imperative publications/sapnbs.pdf · workflow notification and...

Enterprise Mobility: The New

Imperative

Scott Dillon, Industry Principal Mobility

20 June 2011

© 2011 SAP AG. All rights reserved. 3

Agenda

The World is Changing…Again

Current State of Mobility

What’s going on here?

Why does my business want/need a mobile platform?

What Should You Be Doing?

The World Is Changing…Again


Reality #1: Information Explosion

CRM Data

COPA Data

GP

S

Demand Planning

Speed

Velocity

Transactions

Opport

unitie

s

Se

rvic

e C

alls

Customer

Sales Orders

InventoryE

mails

Tw

eets

Planning

Things

MobileIn

sta

nt M

essa

ge

s


Reality #2: ‘Consumerization’ of IT

“Requires shift in thought from transactions to interactions.

Need to make and deliver offers in real-time.”

Geoffrey Moore

“The Future of Enterprise IT 2010 –2020. From Systems of Record to Systems of Engagement

Expectation to make decisions in Real Time

Operational excellence requires being able to

make decisions at moments of risk

Product leadership require being able to make

decisions at moments of adoption

Customers expect business experience

to be as satisfying as personal experience

Both expect instant, correct answers to any

question


Speed of Business ChangeYears It Took to Reach a Market Audience of 50 Million

Radio

38 years

TV

13 years

Internet

4 years

iPod

3 years

Facebook

2 years

Source: Data, Data, Everywhere - The Economist, 2/25/11

Current State of Mobility


There Are More Mobile Phones

Than Toothbrushes (5B vs 2.2B)

© 2011 SAP AG. All rights reserved. / Page 9


Mobile Price/Function WAY Up

1973 Motorola Dynatec

Price $19,000 (Adjusted to today’s

dollars)

2007 Sold 59M iPhones

Price $99

Apps 1 - Dial tone! Apps 225,000 – 3B downloads


Data Access Expectations Have Changed Dramatically

Billions Pages indexed

1 B Requests a day

0.5 Second Response

1985

29 Documented Volumes

28 K Pages of print

15 Editions Since 1793

2010


Mobile is White HotDramatic Innovation in Devices and Apps

• 3M iPads Sold in 80

Days

• +1B connect to internet

on non-PC platforms

today

• Today, ~450K Mobile Apps

• Corporate Apps accessed

via SmartPhones +43%

CAGR (2008-2013)

• 1.7M iPhone 4 Devices

Sold in 3 Days! (77%

Upgrades)

• Today, 150M Facebook

Mobile Users

* Source: Juniper Research

http://www.google.com/imgres?imgurl=http://www.techshout.com/images/android-logo-002.jpg&imgrefurl=http://www.techshout.com/mobile-phones/2009/14/android-market-to-offer-paid-applications-for-the-t-mobile-g1/&usg=__mz1_6J0zuSJcxm9mf_dJugTLQ0s=&h=350&w=320&sz=25&hl=en&start=2&um=1&itbs=1&tbnid=gAaGj-e13oM-vM:&tbnh=120&tbnw=110&prev=/images?q=android+store+logo&um=1&hl=en&tbs=isch:1

http://www.google.com/imgres?imgurl=http://supportforums.blackberry.com/rim/attachments/rim/placeholders/62/4/blackberry app world button.png&imgrefurl=http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/My-App-World/ba-p/206187&usg=__aYiyM5ZJ0mTo-SLWXN_PY-YQtng=&h=177&w=233&sz=40&hl=en&start=4&um=1&itbs=1&tbnid=ypPAxAYHg1WOBM:&tbnh=83&tbnw=109&prev=/images?q=rim+appworld+icon&um=1&hl=en&tbs=isch:1

http://www.google.com/imgres?imgurl=http://www.pocketpicks.co.uk/wp-content/uploads/2009/04/app_store_logo.jpg&imgrefurl=http://www.pocketpicks.co.uk/index.php/2009/04/07/app-stores-25-most-popular-apps-in-the-us-listed-tap-tap-revenge-tops/&usg=__jPtgUSFAP74lX-b6wD18xqqnOBc=&h=310&w=250&sz=43&hl=en&start=4&um=1&itbs=1&tbnid=T90G3AgbutP6yM:&tbnh=117&tbnw=94&prev=/images?q=apple+appstore+logo&um=1&hl=en&tbs=isch:1

http://www.google.com/imgres?imgurl=http://mobileintouch.files.wordpress.com/2009/07/ovi-logo.jpg&imgrefurl=http://mobileintouch.wordpress.com/2009/07/21/nokia-makes-files-on-ovi-completely-free/&usg=__LqmtoutuAp2TR3U1Y9AZoyhcfmY=&h=206&w=325&sz=15&hl=en&start=5&um=1&itbs=1&tbnid=a7XI5UGDfySc9M:&tbnh=75&tbnw=118&prev=/images?q=nokia+ovi+logo&um=1&hl=en&tbs=isch:1

http://www.microsoft.com/windowsmobile/en-us/default.mspx


IT Readiness – Here come the devices


Mobilizing the Enterprise Is Complex

Device and Backend Diversity

Device Choice

Device & App Management

Development Tools & TCD/TCO

SecurityEase of Use

Apps & More Apps!

End User Requirements

Enterprise Requirements


Mobility is Changing the Way We Work

of all workers will

be mobile by 2012***

*Source: “Understanding Information Worker Smartphone Usage,” Forrester Research, Inc., November, 2009.

**“Technology Populism Fuels Mobile Collaboration,” Forrester Research, Inc., July, 2009.

***IDC 2008

of the global workforce

will be mobile information

workers by 2012*

What are customers doing?


FOCUS AREAS IN MOBILE APPLICATIONS

•CRM

•FIELD SERVICE

•MICRO APPLICATIONS


Account & Contact

Management

Activity Management

Lead & Opportunity Management

Analytics & Reporting

Sybase Mobile Sales for SAP CRM


1. Mobile field

worker sends

approval request

Field Service: Old Versus New


1. Mobile field

worker sends

approval request

2. Manager, at

airport, gets

notification email

Workflow: The old way


1. Mobile field

worker sends

approval request

2. Manager, at

airport, gets

notification email

3. Manager has to

wait until he gets

online at the hotel

to approve

request



1. Mobile field

worker sends

approval request

2. Manager, at

airport, gets

notification email

3. Manager has to

wait until he gets

online at the hotel

to approve

request

4. Mobile field

worker returns

next day to

complete repair



1. Mobile field

worker sends

approval request

Workflow: The new way


1. Mobile field

worker sends

approval request

2. Manager, at

airport, gets

workflow

notification and

instantly approves

request, no longer

having to wait until

he is online at the

hotel



1. Mobile field

worker sends

approval request

2. Manager, at

airport, gets

workflow

notification and

instantly approves

request, no longer

having to wait until

he is online at the

hotel

3. Mobile field

worker receives

the approval and

proceeds with

repair



Windows Mobile


iPhone


iPad


Is there a place for MICRO APPS?S

hare

d S

erv

ice D

eliv

ery

SA

P N

etW

eaver

Human Capital

ManagementTalent Management

Workforce Process

ManagementWorkforce Deployment Travel Management

FinancialsFinancial Supply Chain

ManagementTreasury Financial Accounting

Management

AccountingCorporate Governance

Product Development &

Collaboration

Product

Development

Product Data

ManagementProduct Intelligence

Product

Compliance

Document

Management

Tool and

Workgroup

Integration

ProcurementPurchase Requisition

ManagementOperational Sourcing

Purchase Order

ManagementContract Management Invoice Management

Operations: Sales and

Customer ServiceSales Order Management Aftermarket Sales and Service

Operations:

ManufacturingProduction Planning Manufacturing Execution Manufacturing Collaboration

Enterprise Asset

Management

Investment

Planning &

Design

Procurement &

Construction

Maintenance &

Operations

Decommission &

Disposal

Asset Analytics

& Performance

Optimization

Real Estate

Management

Fleet

Management

Operations: Cross

Functions

Quality

Management

Environment, Health and

Safety Compliance

Management

Inbound and

Outbound

Logistics

Inventory and

Warehouse

Management

Global Trade

Services

Project and

Portfolio

Management


MICRO APPSEmployee Lookup ERP LookupTravel Capture

Consumer Mobile Apps: Simple UI, Single Purpose, Instant Value

Value Proposition

Instant Development Instant Value Instant ROI

SAP VisionInstant Value Applications for Enterprise Mobility

C:/Users/i804666/Desktop/PO_Workflow_Demo_Slow.wmv


Execs

Line of Business

Managers

Task & Business Users

CRM

Scheduling

& DispatchTime &

Expense

Field

Service

Approvals

Calendars

Approval

Requests

Instant Value Applications in the Enterprise

Mo

bile E

nte

rpri

se A

pp

licati

on

Pla

tfo

rm

Contacts

Dashboards

Email

What Should You Be Doing?


You Need A Strategy…

*source: Gartner 2010

By 2013, a typical Fortune 1000 corporation delivering

B2E and B2C applications will use at least six different

combinations of mobile platform, architecture and

development tools*

By 2014, 60% of Fortune 1000 corporations will have

failed to put a comprehensive mobile strategy in place,

leading to considerable overspending


Sybase Unwired Platform

Increasing Mobile Complexity

Multiple Platforms, Multiple Systems

=

Unmanageable Complexity!

Hetereogeneous

data sources

Databases

Web

Services

Software

applications

Android

Blackberry

iPhone

Symbian

Windows

Windows

Mobile


Some things just go better together

Strawberries and xxx

Wine and xxx

Eggs and xxx

Beer and xxx

Mobile Applications and xxx

Chocolate

Cheese

Bacon

Pizza

Device Management


Managing and Securing The Device Life Cycle

Provision

Manage• Assign group membership and policies

• Configuring device for connectivity

• OTA delivery of management client

• Initial application deployment

Secure• Establish security policies

• Initialize power-on password

• Install and encrypt data on device

• Install & configure AV, firewall,

port/peripheral controls



Production

Manage• Track asset data

• Update/repair software

• Monitoring & self-healing

• Maintain/modify device & app configuration

• Distribute & update LOB data & files

• Software license usage and tracking

• Scheduled and automate activities

• Remote Control of devices

Secure• Back-up device data

• Apply patch and security updates

• Enforce security policies

• Monitor/track security violations/threats

• Compliance activity logging

Provision












Manage• Reprovision/reimage device

– Replacement device-same user

– Repurposed device

• Redeploy software assets

• Restore data (after device kill)

Decommission

Production

Manage• Track asset data

• Update/repair software

• Monitoring & self-healing

• Maintain/modify device & app configuration

• Distribute & update LOB data & files

• Software license usage and tracking

• Scheduled and automate activities

• Remote Control of devices

Secure• Back-up device data

• Apply patch and security updates

• Enforce security policies

• Monitor/track security violations/threats

• Compliance activity logging

Provision










Decommission

Secure• Disable lost/stolen device

– Remote kill/lock

– Access violation lock

– “Data fading”

• Disable device, network, application

access


To MEAP or Not to MEAP?

# A

pp

lic

ati

on

s a

nd

/or

Da

ta S

ou

rce

s

# Device Types

Mobile Enterprise

Application

Platforms

Point Solutions &

Pre-packaged

ApplicationsSingle Platform

ADEs

Mobile Enterprise Application Platforms deliver the greatest

value for enterprises seeking to deploy a large number of

applications to a diverse set of devices


MEAPs Drive Benefits Now and Provide Strategic Value in the Long

Run

A “Best in Class Mobility Strategy”

results in a 71% lower TCO

compared to poorly implemented

mobile solutions.

-E Commerce Times, Feb 2010

“More than 95% of organizations

will be choosing MEAP… as their

primary mobile development

platforms through 2012”

-Gartner

DELL or Future Shop


Scotts Question List

1. Devices are coming…FACT!

2. Will you support all devices?

3. How will you provide basic device

support across multiple platforms?

4. How will you build, deliver and securely

deploy applications to all different device

types?

5. What will be the first application you

deploy?

Thank You!

enterprise mobility: the new imperative publications/sapnbs.pdf · workflow notification and...

Documents