Who is HSO?

HSO is a leading provider of innovative enterprise business solutions. Founded in 1989, HSO specializes in implementing, integrating, optimizing and maintaining Microsoft ERP, Customer Engagement & Productivity solutions and are the trusted Microsoft Solution Integrator for multinational enterprises in industries such as Distribution, Retail, Manufacturing and Service.

Learn more at https://www.hso.com/us/services/gms/

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645 Landwehr, Northbrook, IL 60062United States of America

T: (847) 348-0588 E: info-usa@hso.com

HSO_Tweetswww.hso.com

Infographic HSO Global Managed Services

Ensure optimal business performance - anytime, anywhere

HSO Global Managed Services: 24/7 support for your entire Microsoft portfolio

In today’s global, mobile business world, organizations must always be available.Digital technology helps make this possible. But in doing so, it creates more demanding customers, more disparately located employees... and an even more competitive commercial environment.

These people expect up-to-date information wherever they are, anytime, on any device. So, business applications and services must be flexible, tailored, cost effective and well-supported.

Users are quickly frustrated

Operational performance suffers

Innovation doesn’t happen

There’s too much to manage

Regulatory requirements are harder to meet

Costs are higher, and less predictable

Without proper support infrastructure:

Why does this happen?

Existing support is locally-based, and only available during working hours in a single time zone.

What happens when the locals log off? Who provides ongoing service?

1 A lack of resource

Dealing with so many different departments and solutions requires a deep technical and product understanding.

This isn’t possible without comprehensive support and team experience, which is difficult to find - and expensive to hire.

A lack of specialist knowledge and skills

2

Bridge the support gap... with HSO Global Managed ServicesBenefit from dedicated support and application management for all HSO Microsoft business applications, including Microsoft Dynamics 365, Dynamics AX, Dynamics CRM, BI, Office 365, and Azure.

Enjoy peace of mind that your solutions are monitored and maintained from the moment they’re deployed.

Experience 24/7, seamless support from teams located both locally and globally. One world, one team, always there for you.

One world, one team, one point of contact

24/7 availability, across all time zones

Three lines of support, including all technical and functional expertise

• 24/7 dedicated service desk, working in shifts fora reactive first response

• Functional specialists and experts• Experienced technical support• Full governence by HSO• Premier Microsoft Support - The highest level

available

Global support

• Experienced, focused and dedicated support teams• Single point of contact• Proactive service approach• Regular preventative maintenance – tasks and

processes will be performed on a consistentschedule

• Cover for third party applications• Guaranteed response times – Based on SLA’s and

the severity of the issue

High-quality support

• Corrective changes• Small business improvements

StabilizeGet your operations back on track after an incident

Business improvements• Additional functionality• Performance optimizations• Improved user adoption• Business process optimizations

HSO Global Managed ServicesOptimize

• Secure access to data and applications• Adherence to international regulations and standards

Compliance

• Extensive coverage of all your business applications• Fully integrated support and services from one

single partner• Financial predictability• Clear definitions of responsibilities and roles

Grip

• Ensure your solutions stay reliable and healthy• Gain in-depth knowledge• Scale on demand, wherever you need to,

at the right time and place

Continuity

• Deployment of cloud solutions• DevOps based co-operation with your business

and project teams• Realize business agility with automated

deployments and releases

Provisioning

One world One team HSO Global

Managed Services

+200customers

Satisfaction score of support customers:+8

>120 support professionalsaround the globe

Support provided in 3 languages

HSO Global Managed Services

24/7(global) support

HSO voted mostcustomer-focused Microsoft partner

Offices in the United States, Europe and Asia

Single point of contact for support of Microsoft

Dynamics 365, MS Office 365, BI and Azure.

ISO 27001 certified

Average resolution time:90% of businessstandstills resolved

within an hour

“The Dynamics AX platform is critical to Domino’s success now and in the future, so it is vital we have a Support partner who understands our business and can more at the same pace with us. During our extensive selection process, HSO showed us that they are a great fit and more than up for the challenge”

Barry Wiech, CIO, Domino’s Pizza UK & Ireland Ltd.

Some of our customers that currently benefit from HSO’s Global Managed Services