enpowering your workforce to work anywhere anytime

© 2011 IBM Corporation

Social Business

Empowering your workforce to work anywhere, anytime.

IBM WebcastMarch 2011

2 © 2011 IBM Corporation

IBM Collaboration Solutions Social Business

Topics in this Webcast:

■ Mobile trends and IBM mobile collaboration solutions– Jan Kenney, IBM product manager, IBM Lotus® Notes® Traveler and IBM Lotus Mobile

Connect

■ Developing and implementing an enterprise mobile strategy – and what IBM learned– Chris Pepin, IBM Mobile Technology Evangelist

Source If Applicable

IBM Collaboration Solutions



Connect people and ideas via dynamic softwareCultivate trusted relationships

Make existing business applications social Enable existing applications

Strategize, customize, and deploy your social businessGet the right expertise to make it happen

Mobility with Android, Apple iPhone and iPad, BlackBerry, NokiaConnect and work anytime, everywhere

Experience what it’s like to be a Social Business: Read More Experience what it’s like to be a Social Business: Read More

The IBM Portfolio …

… enables you to embrace networks of people, to create business value



Social networking

Instant messaging

Email

Access internet

Send photo/video

0 10 20 30 40 50 60 70 80 90

Ages 18-29 All adults

http://www.pewinternet.org/Reports/2010/Mobile-Access-2010/Summary-of-Findings.aspxSource: Pew Internet, July 2010

Percent

200m users accessing Facebook through mobile devices

40% of all Facebook users Mobile usage 2x in 2010

“ People that use Facebook on their mobile devices are twice as active on Facebook than non-mobile users”

Mobile landscape:Adoption of mobile devices and services is at an all time high



In the past Today and tomorrow

Only a few devices supported Many device platforms & form factors(Smartphones, tablets, etc)

Communication focused devices

Social and collaboration focused devices

Phone, mail, calendar contacts, chat, SMS

Social collaboration, meetings, VoIP, video

Enterprise owned & controlled devices

“Bring your own device” – but enterprise controls management & security policies

Mobile landscape changes are driving shifts in expectations for enterprise mobility


IBM Collaboration Solutions Social BusinessIt’s A New Day In Your Mobile Life

Travel Customer

Replyemail

LocateProjectExpert

CheckTomorrow

sSchedule

Checkmeetingdetails

Attend a Web

Meeting

CheckProjectDetails

HomeOffice Travel

UpdateMeetingMinutes

PrivateChat toExpert

UpdateProjectTasks

Lotus Notes® Lotus Notes®TravelerLotus Mobile Connect IBM ConnectionsLotus Sametime®

UpdateBiz Blog

Roaming

VPN



IBM Mobile Strategy Enabling users to participate in social business on the move

A comprehensive solution for social business delivered as first-class mobile platform experiences

Made available on leading devices through the device platforms' associated distribution channel

Supported by application development tools to help partners and customers reach their mobile user base by mobilize their information and applications

Complete with enterprise governance capabilities that are easily managed on premises, hosted, or in the cloud



IBM Mobile Solution for CollaborationEnabling employees to participate in social business on the move

SocialBusinessApplications

DevicePlatforms

DeviceManagement

Apple Nokia

Connectivity, Management, SecurityIBM Lotus Notes Traveler, IBM Lotus Mobile Connect

Android Research in Motion

On premises IBM LotusLiveTM (IBM cloud)DeliveryMethods

Zero-Install Web Applications

Installable Mobile Applications

Mail Calendar

SocialMeetings

UC XPages, Portlets, Mail, Calendar, Contacts, Chat, Meetings, Activities, Blogs, Wikis, Forums ...

Activity Stream, Embedded Experiences, Application LauncherIBM Social Business Toolkit



IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

Disclaimer



IBM Mobile Solution for CollaborationFirst-class mobile experiences delivered to leading devices

Communication via email, instant messaging, meetings, voice and video

Personal management of calendar, contacts and tasks

Mobile-optimized experiences for online meetings and collaborative document editing

Innovative and open-standards based social networking, centered around a converged activity stream for delivering notifications



IBM Mobile Solution – Email, Calendar and ContactsIBM Lotus Notes Traveler for push-based access to email and calendar

■ Quick access to email (including attachments), calendar, address book, journal and to-do list for Lotus mobile users, either through on-premises IBM Lotus Domino® deployments, in the cloud with IBM LotusLive Notes or a mixed hybrid environment.

■ A no-charge mobile solution for entitled Lotus Notes and Domino customers

2011 Next Nokia Symbian3 Enhancements Android enhancements

Calendar Invitation Creations Domino Encrypted Mail Widgets (Calendar, Mail) G2 and G3 Languages

Corporate Lookup for Groups

2011 Next + High Availability and failover iPhone “partial wipe” Android Calendar Month view

This information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice.



Fastest growing business mobile email platform (IDC, September 2010)

“Lotus Notes Traveler product has seen a tremendous spike in interest and supports iPhone, iPad, Symbian, and Windows Mobile, and launched its Android Beta in June 2010. iPhone and Nokia ESeries devices have been key for IBM and Android in 2010, and will have an impact in 2011. In general, IBM is experiencing successful adoption of Notes Traveler as about half of its customer base migrated to Notes/Domino 8.5x.”

IBM is well positioned to help enterprises harness mobility trends


IBM Collaboration Solutions Social BusinessIBM Mobile Solution – Instant MessagingIBM Lotus Sametime® for access to chat, voice and video

■ Collaborate in real time - virtually anywhere you are working. The Sametime mobile client extends many of the capabilities available from the desktop Sametime client to key mobile devices.

■ 2011 Next– Installable application for Android

■ 2011 Next +– Installable application for Apple iOS

■ Future– Audio and video




IBM Mobile Solution – Mobile MeetingsOptimized experiences for online meetings and document sharing

Access to meetings functionality on mobile devices

Participate in online meetings View content, add comments Launch from other applications

such as calendar

2011 Next RIM BlackBerry application Browser access from

iPhone/iPad

2011 Next+ Browser access from Android Enhancements

Future Audio and videoThis information is based on IBM’s current product plans and strategy,

which are subject to change by IBM without notice.



Access two services with LotusLive Mobile: Online meetings and email.

■ LotusLive Meetings, LotusLive Notes and LotusLive iNotes – mobile access options:

– Apple, Android, Nokia and Windows Mobile devices via IBM® Traveler for LotusLive Notes

– BlackBerry® smartphones via LotusLive Notes Hosted BlackBerry Service



■ Mobile access to enterprise social collaboration services including

■ Available now– Browser application for Android, iOS,

and Symbian

■ 2011 Next– Installable application for major

platforms– Activity Stream and Embedded

Experience

IBM Mobile Solution – Enterprise Social CollaborationFirst-class mobile platform experience for Social Business




IBM Mobile Design Partner Program

■ IBM Lotus Mobile Design Partner Program begins 1Q2011

■ Members Participate in forum and regular meetings to discuss Mobile topics/futures Have early access to beta software for review and feedback

■ Covers all Mobile products in the Lotus portfolio

■ Be involved and have an impact on IBM Mobile plans. Now open for nominations:

https://www-304.ibm.com/software/support/trial/cst/forms/nomination.wss?id=2700

For more information: Contact Jan Kenney (email: [email protected])



Developing and implementing an enterprise mobile strategy – and what IBM learned

Source If Applicable

IBM Collaboration Solutions


IBM Collaboration Solutions Social BusinessIBM at a glance

■ World’s largest information technology company

■ ~400,000 full time regular employees; ~100,000 contractors

– 5,970+ executives – 39,700+ managers

■ Operations in 170 countries, divided into 5 operating teams and/or markets

– North America, North East Europe, South West Europe, Asia Pacific, Growth Markets

A highly diverse workforce:

50% workforce has less than 5 years of service

50% of employees work remotely – not from a traditional IBM office

71% of our employee population is outside USA

15% of population comes from acquisitions & outsourcing deals


IBM Collaboration Solutions Social BusinessInformation Technology @ IBM

Use what we sell IBM Lotus Notes, IBM Lotus Sametime, IBM Lotus Symphony rich client applications

IBM Lotus Notes Traveler and IBM Lotus iNotes software IBM Lotus Connections software IBM LotusLive services in the IBM cloud On Demand Workplace corporate web portal (IBM WebSphere Portal)

Employees are encouraged to use social media, both inside and outside the firewall (e.g. Lotus Connections, Facebook, Twitter, LinkedIn etc.)

A variety of devices: 100,000 corporate-liable cell phones, data cards and BlackBerry devices Another 50,000 employees are reimbursed for wireless expenses.

30,000 BlackBerry smartphones; 12,000 Apple iOS, Google Android, Symbian, Windows Mobile smartphones and

tablets Cell phones


IBM Collaboration Solutions Social BusinessIBM initiative: Workplace of the Future

Strategic initiative to understand what tools, technology, policies, guidelines and support our workforce will need in the future

■ Information Technology

■ Security

■ Governance

■ Human Resources

■ Legal

■ Learning

■ Communications


IBM Collaboration Solutions Social BusinessBring your own device

■ Employees have the option of using a personally owned laptop, smartphone or tablet for business purposes subject to security requirements

– Gartner*: By 2014, 90 percent of organizations will support corporate applications on personal devices

■ Mobile devices of greatest interest include Apple iOS, Google Android, BlackBerry, Symbian and Windows Mobile

■ Information Technology (IT) provides services and support to access corporate systems

* Source: Gartner press release: Gartner Reveals Top Predictions for IT Organizations and Users for 2011 and Beyond, November 30, 2010. http://www.gartner.com/it/page.jsp?id=1480514


IBM Collaboration Solutions Social BusinessIBM mobile security policy

■ Lotus Traveler mobile device management– Eight character alphanumeric password

• Expiration every 90 days• Device lock after 30 minutes

– Device wipe• Remote• After 10 invalid password attempts

– On device data encryption for high-value data

• Encryption provided for Android• Encryption enforced for Apple iOS

■ RIM BlackBerry Enteprise Server device management

■ Security suite – third party anti-malware and firewall


IBM Collaboration Solutions Social BusinessIBM Lotus Mobile Connect software

■ Virtual Private Network (VPN) security software for wireless and wired network connections

■ Helps protect transmission of sensitive information with data encryption

■ Client-less access Access HTTP- or HTTPS-based applications (for example, IBM Lotus iNotes) via browser-based login and authentication

■ Supports a full range of smartphones, tablets as well as PCs and Apple Macintosh


IBM Collaboration Solutions Social BusinessIBM Technology Adoption Program

■ Internal program to leverage emerging technology and accelerate internal transformation

■ Brings together the collaboration community, iterative development and emerging technologies

■ IBM Technology Adoption Program Redpaper

– http://www.redbooks.ibm.com/abstracts/redp4374.html



Key learnings – end-user expectations

■ Employees want a single device for business and personal use and are supportive of personally owned devices

■ User attitudes have security implications – Users will take the path of least resistance – public services.

• There is a business need to provide robust mobile services to reduce unsafe computing practices.

– Wiping an entire device is unpopular with users• Separation of personal and corporate data remains a challenge.

– Device passcode locks are a major employee dissatisfier• IT requires device passcode locks but are open to explore biometrics

■ With choices come questions (e.g. What's the best device for me?) – Provide the right information to employees so they can make informed decisions



Key learnings – IT considerations

■ External forces– Actions by the carriers in countries impact enterprise deployments– Enterprise capabilities continue to lag in a consumer-driven market

■ Network access– Leverage SSL VPN for email and a separate VPN for general access

■ Security considerations – Browser-based “cloud” solutions (e.g. iNotes, LotusLive Notes) provide

flexibility and can help address security concerns with data at rest on mobile devices



IBM Mobile Enterprise Services

■ Premier provider of security-rich mobile services to enterprises

■ Focus on smartphone and tablet solutions– RIM BlackBerry, Apple iPhone/iPad,

Google Android etc.

■ Over 150 customers world-wide

■ Complete mobile service portfolio including device management, messaging, collaboration, applications, telecommunication expense management, networking, security etc.

– On premise and cloud-based servicesContact Chris Pepin (email: [email protected])



For more information

■ IBM mobile collaboration software and services: – IBM software:

• http://www.ibm.com/lotus/mobile– IBM Mobile Enterprise Services

• http://www.ibm.com/services/us/index.wss/offerfamily/eus/a1031675– IBM Lotus Mobile Design Partner Program

• https://www.ibm.com/software/support/trial/cst/forms/nomination.wss?id=2700

Learning from IBM implementation experience– IBM Social Computing Guidelines

• http://www.ibm.com/blogs/zz/en/guidelines.html– IBM Technology Adoption Program Redpaper

• http://www.redbooks.ibm.com/abstracts/redp4374.html

Thank you !



Legal Disclaimer

© IBM Corporation 2011. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

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