engaging citizens in policy issues: multidimensional approach, evidence and lessons learned

Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)

Engaging Citizens in Policy Issues: Multidimensional Approach,

Evidence and Lessons Learned

Elena Sánchez-Nielsen, Deirdre Lee, Eleni Panopoulou, Simon Delakorda

and Gyula Takáks

ePart 2014, Dublin3rd Sept 2014


Puzzled by Policy Video

https://www.youtube.com/watch?v=zrpV7AhOkgg




Funded: EU CIP ICT- PSPStart Date: 1st Oct 2010End Date: 31st Dec 2013Duration: 39 monthsConsortium: 12 partnersCountries: Ireland, Greece, Slovenia, Italy, UK,

Portugal, Netherlands, Spain, Hungary

Puzzled by Policy Project


Citizen Engagement

Top-down Approach

Potential for direct impact

Results may be diluted in political process

Bottom-up Approach

Can introduce new topics

Difficult to have impact


Multidimensional Approach

No ‘one-size fits all’!1. Purposes and objectives2. Strategy3. Process set-up4. Management5. Topic selection6. Target group

identification7. Time frame

8. ICT tools9. Facilitation & support for

deliberative democracy10. Dissemination &

involvement11. Feedback & impact12. Monitoring & evaluation13. Sustainability


Purposes and objectives

Interfaith prayer-meeting for integration – Intercultural Dialogue (es)


Strategy

How to improve political participation of immigrants

Promoted by Migrations Program Unit

Presented at the Slovene Government Council for Integration of Foreigners

Official conclusion to ensure representation of migrants within the Council


Process Set-up

Set up a communication space…

(Greece)


Management

• Coordinating implementation activities• Monitoring overall performance• Ensuring goals and success criteria are met• Managing risks • Administering leads


Topic Selection

• citizenship and ‘ius soli’• intercultural mediators local register• foreign councillor in district Council


Target Group Identification

• Presentation at the eHungary Centre– regional

coordinators were informed on PbP

– banner in the start page of the PCs operated by the eHungary network, generating referral traffic from rural areas


Timeframe

• Public consultation• Elections• Economic crisis• Local events• ..


ICT Tools


Facilitation of Deliberative Democracy


Dissemination & Involvement


Feedback & Impact


Monitoring & Evaluation

PbP evaluation

eP-TAM

PbP success metrics

Feedback from Pilots

System Use Potential

PbP PartnersExpertsNGOs, CSOsPolicy MakersCitizens

Immigrants(Hard-to-reach)

TAMPerceivedUsefulness

PerceivedEase of Use

Behavioural Intention to

Use

Actual System Use

TechnologicalSelf-efficacy

Perceived Facilitating Conditions

Social Influences

Intrinsic Motivation

Integration to Governmental

Processes

eP platform Ease of Use


Sustainability


Lessons Learned

• The initiative owner should embrace users and have a user-centric attitude

• Partnership with mediators in the policy field• Multichannel involvement • Wide dissemination to raise awareness• High-quality content production• Process management and facilitation• Decision-maker involvement• Feedback and impact

engaging citizens in policy issues: multidimensional approach, evidence and lessons learned

Government & Nonprofit

eu cipict

ict toolspuzzled

ict tools9

policy issues

policy projectfunded

policy videohttps

eu cip ict pspstart

monitoring evaluation13