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NWEEmployee Newsletter

”Through these doors walk the finest people in the mailing business".

April, 2015 NWE StaffBob Sentochnik Vice President / General ManagerRyan Krezdorn Operations ManagerRyan Geise Assistant Operations ManagerGretchen Line Executive Customer Service ManagerMarkece Cowles Area Customer Service ManagerJeanette Torruella QA Auditor/ManagerBenita Gottshalk Client Billing RepresentativeMarke Hall 1st Shift SupervisorKen Chambers 2nd Shift SupervisorDonovan Delaphena Flats SupervisorCraig Grant Transportation ManagerPaul Jones Transportation SupervisorSean Goetz Operations AnalystDawn Thomacos Facilities Manager

Meet the Client Advocate Team!

As you all have seen the boards you may be wondering what the “Client Advocate Team” is. The Client Advocate Team is a national project that has been implemented at all of our Presort locations. The Client Advocate Team at our facility consist of 15 participants from all 3 shifts. Both Paul Jones and Ken Chambers have been selected as the Client Advocate Champions and will lead the team in upcoming projects. The goals of the Client Advocate Team is increase employee engagement, increase client loyalty, and reduce employee turnover. Even though you may not interact with our clients face to face, everyone is part of Customer Service. Every department including billing, production, quality control, transportation, maintenance, and dispatch plays a major role in Customer Service. Each month the client advocate team will meet and work on a Client Care Project. We will also be installing a television in the employee break room to increase external and internal employee communications. Our first project consists of creating a damage mail process to control the amount of damage mail pieces that get returned back to our clients. The Client Advocate Team also assisted in the painting the Employee break room .If you have any questions or concerns regarding our clients or ways that we can improve service for our clients please don’t hesitate to speak with a member of the team!

pbprojectliving.comFrom left to right back row: Dawn Thomacos, Charmaine Bonnick, Tyrone Johnson, Gretchen Line, Paul Jones, and Chris Hopkins. Front Row: Oscar Cross, Markece Cowles, Ken Chambers, Pearline Stewart, Don Baptiste Not Pictured. Vince Bertolino, Daimoun Hestick, Anthony Iturrino, Yardiris Diaz, Jim Hartzell, Ariel Terrell.

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Meet Dawn Thomacos

Our new Facilities Manager Dawn has written a short bio about herself.

“Some of you have already met me, I am Dawn Thomacos. I am the new Safety and Facilities Manager at Pitney Bowes Presort here in Hartford. I recently held the position of Assistant Director of Facilities at Community Renewal Team, Inc., a non-profit organization. I am bringing 19 years of facility and safety management experience from the public and private sectors. I am excited and thrilled to have this opportunity to share my knowledge and expertise with this great company. In my free time, I’ve produced and performed family entertainment on TV and in live shoes. My husband and I also create special effects for charitable haunted house attractions.”

Please welcome Dawn as she adjusts to her new duties.

Employee Birthdays Employee Anniversaries

Robert Barnes 4/5 Joe Waterman 21 yearsTimothy Pierce 4/7 Markece Cowles 14 yearsAndrew Daniels 4/7 Donovan Delaphena 11 yearsRyan Krezdorn 4/10 Xavier Gomez 11 yearsTed Murdzek 4/11 Donna Gardner 8 yearsRaju Abraham 4/14 Jeanette Torruella 4 yearsBevon Benson 4/17 Balial Wellington 1 yearLilawatee Virginia 4/18 Jeanette Agosto 1 yearWilliam Lopez Jr 4/20Amber Millard 4/21Byron Davis 4/22Marcos Centeno 4/25Rita Anjous 4/25

Employee Reminders!Employee Health Fair May 12th

One in a Million Day-Walk-a-thon May 20th

FREE Program to help you Become Tobacco FreeJoin over 300,000 people who found success with Quitnet

Coaching by telephone with your personal tobacco cessation advisor Around-the-clock, personalized support from the QuitNet website Support from a quitting guide, Quit Buddies and QuitTips emails Quit medications (patch, gum, lozenge)

Visit www.quitnet.com/pitneybowes and click on "Get Started Now"Or call (888) 824-9405

We are currently seeking members for the Safety Team. Applications can be found on the Safety& Wellness Board!