EmEx-CompareEmergency Department Benchmarking

Improve ED Performance

• Benchmark your ED to similar EDs and best practices

• Measure your performance on 100 ED-specific metrics

• Survey hundreds of key ED stakeholders

• Identify strengths, weaknesses, and opportunities for improvement

• Comprehensive 250-page graphical report

• Emergency Center of Excellence eligibility for top performers

• Consulting conference call to review results

EmEx-CompareEmergency Department Benchmarking

Our comprehensive benchmarking and survey solution will become an integral part of your ED

performance improvement efforts

“We gained invaluable insight by benchmarking with EmEx and the staff was thrilled to have achieved the Emergency Center of Excellence."

- Paul Summerside, MD, Past President, Aurora Baycare Medical Center

EmEx-CompareEmergency Department Benchmarking

The Process:• Interactive PDF worksheet for the ED leadership to submit

their ED’s data. • Our team is actively engaged in the process, answering

questions and reviewing and resolving data issues. • We perform web based surveys of the key stakeholders for

each ED (often hundreds of individuals). • Conference call with ED and hospital leadership, led by one of

our ED physician consultants, to review the report and discuss performance improvement strategies in more detail.

EmEx-CompareEmergency Department Benchmarking

Deliverables:• Personalized, comprehensive, graphical report that outlines

the ED’s strengths, weaknesses, and opportunities for improvement, and offers a wide range of performance improvement ideas.

• The report tracks your performance on 100 ED benchmarks and includes hundreds of comments from your key stakeholders.

• Each ED is benchmarked to EmEx best practices, as well as other participating EDs, further grouped by census, type, and locale.

EmEx-CompareEmergency Department Benchmarking

Benefits:• Understand your ED’s strengths and weaknesses• Compare and track performance• Identify best practices and ideas for improvement• Benchmark data for other services that interact with the ED

(i.e. lab, radiology) can help you advocate for ancillary service improvement

• Key stakeholders appreciate that their opinions are being heard

EmEx-CompareEmergency Department Benchmarking

Also Included:• Access to our ED Toolkit, which includes ED protocols, clinical

policies, guidelines, order sets, education tools, etc.

• Top performers on EmEx-Compare are eligible for the Emergency Center of Excellence designation, pending on-site evaluation by our emergency nurse reviewer (see EmEx-Award).

EmEx-CompareEmergency Department Benchmarking

100 KPIs Across the Entire Spectrum of ED Care:• Patient Flow• Key Turnaround Times• Labs/EKG• Radiology• EDIS• Patient Satisfaction• Crowding• Financials• Emergency Physician and Nurse Staffing• Emergency Physician and Nurse Satisfaction• Administrative• Consultants• Clinical• Perspectives on ED Performance

The Seven Pillars of Emergency Care “Balanced Scorecard”

• Safety … quality, outcomes, commitment• Satisfaction … reputation for excellence• Solvency … lean processes, coding, UM• Space … facility/equipment function• Staff … staffing, credentials, retention• Support … administration/medical staff• Systems … processes, care paths, technology

EmEx-CompareEmergency Department Benchmarking

2011 Pricing: $4,500 (satisfaction guaranteed)

Time Commitment:Our clients note their ED leadership typically spend a few hours preparing the Leaders Worksheet

Key stakeholders typically spend 5-10 minutes completing the web based survey

• EmEx-Compare– Benchmarking

• EmEx-Award– Emergency Center of Excellence

• EmEx-Consult– Consulting Services

• EmEx-Dashboard– Interactive Performance Dashboard

• EmEx-Contact– Patient Callbacks and Patient Satisfaction Solution

EmEx Services

• EmEx-Award offers EDs with superior performance the opportunity to be designated as an Emergency Center of Excellence– superiority based on EmEx-Compare performance

• On-site verification is required to protect the integrity of the Emergency Center of Excellence designation

• Our emergency nurse reviewer will visit your ED and review ED processes, systems, charts, etc. and speak with ED staff to verify previously submitted performance indicators

EmEx-AwardEmergency Center of Excellence

EmEx-AwardEmergency Center of Excellence

Benefits• Build goodwill with your patients and your

community– Your improved reputation will increase your ED volume

• Recognize performance excellence• Enhance staff morale• Improve performance through the spirit of

competition by creating a tangible goal

2011 Pricing:• $5,000 (plus reasonable travel expenses)• Designation endures for two years• Our design team can assist your marketing

department in the creation of individualized, print-ready materials as well as a press release

EmEx-AwardEmergency Center of Excellence

EmEx-Consult, Transform, Optimize

Consulting Services

See separate Slide Presentation

EmEx-ContactPatient Callbacks / Discharge Phone Calls

See separate EmEx-Contact Slide Presentation

EmEx-Dashboard

Interactive Performance Dashboard

See separate Slide Presentation

Improving PerformanceRecognizing Excellence

info@emergencyexcellence.com www.emergencyexcellence.com

1-877-700-EMEX