Ellucian Support CenterKELLI HOPPE, UNIVERSITY OF MICHIGAN-FLINT

SESSION DATE, TIME

BUGMIBanner Users’ Group of Michigan

Agenda

1 Support Center Account

2 Action Line Cases

3 Submitting an Idea

4 Live Demonstration

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Ellucian HUB Account

Register for an Account

https://clientapps.ellucian.com/SignUp

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Login to the HUB

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https://ellucian.okta.com/login/login.htm

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Inside the Ellucian Support Center

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Submitting a Case to Action Line

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GUAINST – tells you what version

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Don’t Be Afraid to Ask Questions Use the RFI in the subject area

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After Submitting Your Case• Pay attention to your email

• Generally someone from Action Line will contact you within 1-2 business days

• Promptly respond to requests for screenshot and additional information

• Your IT department should know that you are putting in a case if there is a “big” issue. They may be required to assist in order to resolve the problem.

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Ideas

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Before You Submit and Idea• Do a search to see if a similar idea is already out there.• You can browse by Zone/Area

◦ Accounts Receivable◦ Advancement◦ Communication Management◦ Data Defense◦ Document Management◦ Finance◦ Financial Aid◦ Flexible Registration◦ General◦ Human Resources◦ Integration Solutions◦ Student Aid◦ Student◦ Travel and Expense Management◦ Workflow

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Step 1: Select Product Line, Name, Module and Version

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Step 2: Describe your Idea

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Step 3: Add Additional Information and POST!

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I Know There Are Some GREAT Ideas Out There

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Sample Idea

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Did you know?New ideas submitted appear each week in the Weekly What’s New Report

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After You Submit an Idea

• Encourage Others to View Your Idea and Give it a Thumbs Up

• Ellucian reviews all ideas submitted

• Ideas that are considered viable are passed on to the Customer Advisory Boards for the different modules in Banner. The Customer Advisory Boards review the ideas and vote on what should be incorporated into a future release.

• WARNING – this process can take a long time

• Enhancements are given a lower priority than regulatory releases and other required upgrades.

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Live Demonstration

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Questions?

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Thank You!Kelli Hoppe

University of Michigan-Flint

khoppe@umflint.edu

810.762.3445

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