What is e-learning Some answers and a lot of questions

Contents

2 e-learning | Presentation

1. Learning is much more than training

2. E-learning is value

3. Blend for success

4. Creating learning is not a subject expert matter

5. Learning means no longer Learning Management System

“ The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn

- Alvin Toffler, American writer

Learning is much more than training

Specialist defined purpose

Target needs

Presentation, practice,

feedback and assessment

Sequenced for optimal retention

Student

User defined purpose

Discipline carachteristics

Presentation Sequenced for

optimal reference

Content

Education is student-centered, information is content-centered

4 e-learning | Presentation

Education Information

Objectives definition

Strategy design

Media selection

Certification design

The design of a training has four steps: objectives, strategy, resources and control

5 e-learning | Presentation

e-learning leverages Internet advantages, allowing updating, storing, recovering, distributing and sharing of information and training

Can reach a wide target as is using standard Internet technology

Learning is not over when training is finished, but performance assistance tools can be provided

E-learning features are: inmediacy, universality and continuity

6 e-learning | Presentation

“ If you think education is expensive, try ignorance

― Derek Bok, American lawyer and educator, former president of Harvard University.

E-learning is value

Market

•Successful knowledge transfer becomes business efficiency and effectiveness

Business agents

• Knowledge expands the enterprise boundaries, i.e. Well trained BPs represent a valuable asset for a company

Internal

•Employees must be prepared with three ingredients: Skills, Capabilities and Attitudes

8

Knowledge transfer goes beyond company boundaries

Business value

Costs saving

Accesibility and

convenience increase

Change adaptability

improvement

Training quality

improvement

9 e-learning | Presentation

e-learning is justified by business value

E-learning is more efficient

• Training time for equivalent program used to be between 25% and 60% shorter

• There is no need of introduction, pauses, lunch time, etc.

• A suitable design allows the student to skip known chapters and doesn’t have to go the slower student speed

• e-learning used to have a more rigorous design process, due to the fact that is not so teacher supported

• There is no need to travel

Most savings are due to the working hours not lost. Savings are direct to your employees or customers.

10 e-learning | Presentation

Good e-learning is efficient and saves time to the student, …

E-learning systems are effective if all that need them can access them in the right time and with a right service

• Training is a critical factor in employee satisfaction

• Training does not finish when class is over

Speed and flexibility are other value criteria. Lead time could be drastically decreased

• Training can be delivered to all target in the same time

• There is no trainers capacity limit

• There is no problem with students availability

• Content does not get obsolet in the training time

11 e-learning | Presentation

… convenient and fast…

…and highly measurable

12 e-learning | Presentation

Customer satisfaction

is the first step to get

business results

Behavioral changes

in the customers

are difficult, but not

imposible to

measure

Education

effectiveness

measurement is key

Finally, you should try

to relate behavioral

changes with business

results

Customer satisfaction

Knowledge transfer

Behavior changes

Business results

“ Personally, I am always ready to

learn, although I do not always

like being taught

- Winston Churchill

Blend for success

» Classroom will not be default training

» Classroom training and e-learning synergies will increase progressively

» Teacher will become a facilitator

» Training manuals will become Internet o intranet guides continously updated

» Training schedules will become irrelevant

14 e-learning | Presentation

Internet is going to change classroom training paradigm...

» Be part of a global learning strategy integrated in HR strategy and suitable to corporate culture

» Be suitable to student needs (pretest, skills profile, expert system, tutor)

» Keep student interest and attention during all training event

» Be user friendly

» Relate learning to business objectives

» Measure learning application and impact in business results

» Provide suitable support for student difficulties

15 e-learning | Presentation

...but there are big challenges to face

Education is a structured process that combines different strategies…

16

Strategy

Learning from Collocation

Getting together, Meet as a

community, Develop

relationships, Live it, Do it

Learning from Collaboration

Discuss it, Practice with others,

Create virtual communities of

practice

Learning from Interaction

Examine it, try it, interact with it

Learning from Information

Read it, watch it, listen to it

Methods

Experience Based Learning

• Mentoring, Role Playing, Case Studies, Coaching

Collaborative Learning

• Virtual classrooms, e-Labs, Web conferences, e-Teams

Interactive Learning, Games and Simulations

• CBT/WBT, Multimedia, Games, Simulations

Support and Reference Materials

• Web sites, video, audio, books, e-books

Technology

LMS

LMS

face-to-face*

Concept Tools Behavior

Learning from Collocation Getting together, Meet as a community, Develop relationships, Live it, Do it

Learning from Collaboration Discuss it, Practice with others, Create virtual communities of practise

Learning from Interaction Examine it, try it, interact with it

Learning from Information Read it, watch it, listen to it

17 Customer Education Center

… to create a cross channel learning experience

3

1 4

2

5

6

7

May be done in face-to-face

“ The best teacher is not the one who

knows most but the one who is most

capable of reducing knowledge to that

simple compound of the obvious and

wonderful

- H.L. Mencken, American Journalist

Learning creation is not a subject expert matter

18

program manager

subject matter expert

instructional designer

user experience

expert

multimedia producer

learning technologies

expert

tutor

19

Creating successful learning experiences requires different roles…

Customer Learning & Knowledge Strategy

•Customer Knowledge Map

•Customer Readiness Assessment

•Learning & Knowledge Plan

Learning & Knowledge Design

•Curriculum Design

•Content Instructional Design

•Asynchronous Collaboration Design

•Workshop Design

Content

•Custom content building

•Training solutions catalog

Technology

•LMS

•LCMS

•Author tools

•Learning content hosting

Learning & Knowledge Execution

•Learning Audit & Analysis

•Customer Management

•Knowledge Workshop

20 e-learning | Presentation

… and a complete model covering the whole process, from concept to execution

Knowledge management techniques

Knowledge explicitation Expert interviews

Lessons learnt

Expert systems

Knowledge maps

Knowledge exchange Expert locating

Mentoring

Practice communities

Education

Best practices adoption

Explicitation and exchange are essential tools to create and spread knowledge

21 e-learning | Presentation

“ Technology is anything invented

after you were born

― Alan Kay, American computer

scientist

Learning means no longer Learning Management System

23 Customer Education Center

Today, online experience means adapted to the broad range of user devices

Images Documents

Web content Records

24 Customer Education Center

Content strategy is the basic level of education strategy

Online courses, (serious) games or augmented reality provide interaction

25 Customer Education Center

26 Customer Education Center

Collaboration is social and allows not only spreading but capturing knowledge…

27 Customer Education Center

…closing the loop of knowledge management

= 1 Twitter Social network & micro-blogging service

= 2 YouTube Video-sharing site

= 3 Google Docs/Drive

Office suite and data storage service

↑ 1

1 4 Google

Search Web search engine

= 5 WordPress Blogging/website tool

= 6 Dropbox File synchronization

↓ 3 7 Skype Text and voice chat tool

↑ 11

8 PowerPoint Presentation software

↑ 5 9 Facebook Social network

↑ 1 10 Wikipedia Collaborative encyclopaedia

↓ 3 11 Moodle Course management system

↑ 5 12 Evernote Note-taking tool

↓ 4 13 Slideshare Slide sharing site

↓ 7 14 Prezi Presentation software

↓ 3 15 Blogger/Blogspot

Blogging tool

= 16 Google Reader

RSS aggregator

↑ 9 17 Google+ / Hangouts

Social network/video meetings

↓ 5 18 Diigo Social bookmarking/ annotation

↑ 23

19 Word Word processing software

↑ 11

20 Yammer Private social networking engine

Multiple tools are used today for online learning…

28 Customer Education Center

Source: Jane Hart, “Top 100 Tools for Learning 2012”

29 Customer Education Center

… and learning measurement goes also to real world and no longer needs a LMS

Source: http://www.tincanapi.com/