E- Governance in HPE- Governance in HP

Presentation to Secretaries & HODs on November 13, 2006

HIMSWANHIMSWANAbout 3000 offices to be connected down to the level of tehsil / block in a project costing Rs. 70 crores plus – target date – January, 2007 to April, 2007 in 3 phasesIT Highway with instantaneous transfer of dataVertical connectivity and horizontal connectivity to a group of offices to be provided by the IT DepartmentData, voice and video connectivityRecurring charges (if any) and one time capital cost to be paid by the concerned Department to SITEGState Data Centre – unified placement of data for entire State at one place (April, 2007)No parallel networks need to be set up

HIMRIS (22), HIMBHOOMI (85) : Remaining HIMRIS Tehsils by HIMRIS (22), HIMBHOOMI (85) : Remaining HIMRIS Tehsils by the year end or are under settlement – the year end or are under settlement – Linking LRC with Linking LRC with HIMRIS and web interface, digital settlement processHIMRIS and web interface, digital settlement process

e-Praman (91) : 15 types of Certificates - e-Praman (91) : 15 types of Certificates - Workflow and Workflow and linkage with LR and BPL databaseslinkage with LR and BPL databases

Employment Exchange MIS : Shimla REE and CEC Online and Employment Exchange MIS : Shimla REE and CEC Online and remaining exchanges to be covered by 31.12.2006. Job Portal remaining exchanges to be covered by 31.12.2006. Job Portal with three level of online interfaces – with three level of online interfaces – Computerisation of all Computerisation of all processes in Labour Officesprocesses in Labour Offices

Saarthi, Vaahan (37) - Major Transport Barriers;Saarthi, Vaahan (37) - Major Transport Barriers; HRTC Time HRTC Time Table and Reservation; Covering remaining offices; Table and Reservation; Covering remaining offices; e-ticketing e-ticketing and ‘Magnetic Pass’ and linking of all R&LA offices for and ‘Magnetic Pass’ and linking of all R&LA offices for anytime anywhere payments and cross verification of anytime anywhere payments and cross verification of information. All India Permit fee – locating missing credits.information. All India Permit fee – locating missing credits.

Administrative Tribunal MIS – HPAT computerised. Administrative Tribunal MIS – HPAT computerised. Web Web Interface for litigants on the lines of High Court.Interface for litigants on the lines of High Court.

e-Governance Achievements and Vision e-Governance Achievements and Vision

e-Governance Achievements and e-Governance Achievements and VisionVision

Telemedicine (20 plus locations against 14 sanctioned within same Telemedicine (20 plus locations against 14 sanctioned within same money); HMIS in IGMC Shimla (money); HMIS in IGMC Shimla (to be replicated in all major hospitalsto be replicated in all major hospitals) )

Online status of applications under Town & Country Planning and Online status of applications under Town & Country Planning and Municipal Committee; Municipal Committee; Extensive use of GIS for land-use planningExtensive use of GIS for land-use planning

Grievance redressal in Deputy Commissioners’ offices – Grievance redressal in Deputy Commissioners’ offices – Web Web Interface using REFNIC and online facility for registering grievancesInterface using REFNIC and online facility for registering grievances

Web interface for Food and Supplies with data down to FPS levelWeb interface for Food and Supplies with data down to FPS level Vidhan Sabha Vidhan Sabha LOBLOB, , ProceedingsProceedings, Online Library (Sectt., HIPA, VS)– , Online Library (Sectt., HIPA, VS)–

‘Less Paper’ Vidhan Sabha proceedings using touch screen.‘Less Paper’ Vidhan Sabha proceedings using touch screen. Computerised billing by H. P. State Electricity Board, Shimla Computerised billing by H. P. State Electricity Board, Shimla

Municipal Corporation and online payment shortly – Municipal Corporation and online payment shortly – Enabling all Enabling all utility payments web based with mobile phone interface.utility payments web based with mobile phone interface.

Computer Complaint Management System – A comprehensive Computer Complaint Management System – A comprehensive software for monitoring status of supply and customer complaints – software for monitoring status of supply and customer complaints – Tracking of supply ordersTracking of supply orders

e-Governance Achievements and e-Governance Achievements and VisionVision

e-Tourism (online Hotel Reservation by NIC as wells in PPP e-Tourism (online Hotel Reservation by NIC as wells in PPP www.himachalhotels.inwww.himachalhotels.in ). All the hotels including private ). All the hotels including private hotels to be covered. Hotel Directory of 1000 + hotels – hotels to be covered. Hotel Directory of 1000 + hotels – Virtual Himachal through 360 degree views and interactive Virtual Himachal through 360 degree views and interactive geographical databasegeographical database

Social Justice & Empowerment : All offices of DWOs and Social Justice & Empowerment : All offices of DWOs and CDPOs computerised; e-Kalyan, Pensioners’ Database, CDPOs computerised; e-Kalyan, Pensioners’ Database, Disability / Senior Citizen Certificates – Disability / Senior Citizen Certificates – ICDS database of all ICDS database of all families children after family surveyfamilies children after family survey

Sales Tax Computerisation (online filing of returns, telephonic Sales Tax Computerisation (online filing of returns, telephonic access to barriers, ST26-A : Surplus of Rs. 5 crores plus at one access to barriers, ST26-A : Surplus of Rs. 5 crores plus at one less than one third of the user in manual scenario!). Database less than one third of the user in manual scenario!). Database of tax defaulters on website – of tax defaulters on website – VAT MIS and full VAT MIS and full implementation of Tax MIS till thenimplementation of Tax MIS till then

Interactive New Portal – Interactive New Portal – News Archives of 5 years plusNews Archives of 5 years plus

Video Conferencing in all districts and 4 tribal subdivisions – Video Conferencing in all districts and 4 tribal subdivisions – MCU MCU based VC down to tehsil / block level and desktop based VC to based VC down to tehsil / block level and desktop based VC to Panchayat levelPanchayat level

Information Kiosks (Touch screen based results, electoral rolls, Land Information Kiosks (Touch screen based results, electoral rolls, Land Records) – Records) – all citizen services on the screenall citizen services on the screen

Linkage of Budget and Treasury (Online Bill Passing) – All 17 main Linkage of Budget and Treasury (Online Bill Passing) – All 17 main treasuries and sub-treasuries; E-Pension for Retired Government treasuries and sub-treasuries; E-Pension for Retired Government Employees – Anytime anywhere access and instant updation; Employees – Anytime anywhere access and instant updation; Realisation of Rs. 14 crores plus from Punjab in books of accounts. Realisation of Rs. 14 crores plus from Punjab in books of accounts. Remaining 83 under OLTIS. Direct disbursal of salaries from the Remaining 83 under OLTIS. Direct disbursal of salaries from the treasuries relieving DDOs from repetitive work.treasuries relieving DDOs from repetitive work.

AGRISNET and remedy for crop diseasesAGRISNET and remedy for crop diseases Arms License (e-Shastra : A unique workflow based software)Arms License (e-Shastra : A unique workflow based software) CIPA (Police Station Computerisation)CIPA (Police Station Computerisation) Computerisation of 1186 Panchayats (Death / Birth, Marriage, Ration Computerisation of 1186 Panchayats (Death / Birth, Marriage, Ration

Card, Monitoring of Works, NOC, Local Taxes)Card, Monitoring of Works, NOC, Local Taxes)

e-Governance Achievements and Visione-Governance Achievements and Vision

Works Monitoring (Tourism, PWD, IPH) – Works Monitoring (Tourism, PWD, IPH) – Software ready but not Software ready but not implemented in PWD & IPH. E-Procurement after addressing implemented in PWD & IPH. E-Procurement after addressing security related issues; Implementation and replication of 13 security related issues; Implementation and replication of 13 modules in IPH Computerisationmodules in IPH Computerisation

Electoral Rolls (bilingual search) and web based registration.Electoral Rolls (bilingual search) and web based registration. E-Vikas : Bilingual Touch Screen Based Information System for E-Vikas : Bilingual Touch Screen Based Information System for

developmental works (including pictures showing status of developmental works (including pictures showing status of works) – works) – Replication and Updation from block levelReplication and Updation from block level

Economics and statistics department Website with interactive Economics and statistics department Website with interactive and searchable data both for researchers as well as for common and searchable data both for researchers as well as for common public.public.

Industries Department computerization down to the level of Industries Department computerization down to the level of Single Window offices, Mining Offices etc. Single Window offices, Mining Offices etc. Web based status of Web based status of applications in various organisations (e.g. Labour, IPH PCB etc.)applications in various organisations (e.g. Labour, IPH PCB etc.)

e-Governance Achievements and Visione-Governance Achievements and Vision

e-Governance Achievements and Visione-Governance Achievements and Vision

► REFNIC : Harbinger of transparency even before RTI Act was REFNIC : Harbinger of transparency even before RTI Act was enforced – Secretariat, HPSEB, 5 DC Officesenforced – Secretariat, HPSEB, 5 DC Offices

► LAN Divisional Commissioner Offices and DC OfficesLAN Divisional Commissioner Offices and DC Offices► Multimedia Labs in 50 Senior Secondary Schools and computer Multimedia Labs in 50 Senior Secondary Schools and computer

education 600 + schools – BPO skill enhancement education 600 + schools – BPO skill enhancement ► S.P., D.S.P. Prosecutors, Home Guards and Fire ServicesS.P., D.S.P. Prosecutors, Home Guards and Fire Services► 13 software packages in MC, Shimla13 software packages in MC, Shimla► Chief Architect OfficeChief Architect Office► VCC IssuanceVCC Issuance► RTI Information (Act, Rules, Byelaws)RTI Information (Act, Rules, Byelaws)► VCC IssuanceVCC Issuance

Integrated Community Services CentreIntegrated Community Services Centre

UNDP-NISG sanctioned it for Shimla district, but being implemented in all UNDP-NISG sanctioned it for Shimla district, but being implemented in all districts, sub-divisions, tehsils and sub-tehsils in the State (113 locations)districts, sub-divisions, tehsils and sub-tehsils in the State (113 locations)

People are willing to pay user charges.People are willing to pay user charges. Pehal : Transport (Vehicle Registration and Driving License), Land Pehal : Transport (Vehicle Registration and Driving License), Land

Records, Passport etc. : Self Financing Mode (Records, Passport etc. : Self Financing Mode (3737 Pehal centres Pehal centres operational in Himachal Pradesh and have operational in Himachal Pradesh and have generated Rs. generated Rs. 2.78 2.78 crores in 3.75 lac transactions crores in 3.75 lac transactions )) . .

Pehal experience was encouraging and now more than 40 services under Pehal experience was encouraging and now more than 40 services under a single roof cutting across hierarchya single roof cutting across hierarchy

E-Vikas : Information about developmental works on finger tipsE-Vikas : Information about developmental works on finger tips Touch screen kiosks with common interface for various activities Touch screen kiosks with common interface for various activities

available down to sub-division level at many placesavailable down to sub-division level at many places

Proposed Architecture of i-CoSCProposed Architecture of i-CoSC

Leased/ Dialup Lines of 1/2 Mbps

Centre at

District Level

Centre at

District Level

Centre at State

Level

All Districts

Leased/ Dialup Lines of 128 Kbps

Centre at Sub-Division Level

Centre at

Sub-Divisio

n Level

Leased/ Dialup Lines of 64 Kbps

Centre at

Tehsil/ Sub-

Tehsil Level

Centre at

Tehsil/ S-Tehsil

Level

All Sub-Divisions

All Tehsils

Proposed Workflow in i-CoSC

Certificate/ License

+Service Charges

If service can be provided there itself?

e-Kiosk

Yes

i-CoSC Server

To access information

Citizen

Status conveyed/ service provided to the Applicant No

Scan Documents & transmit to office

concerned

i-CoSC at

Sub-Division/ DC Office

Process the request & send back the Status

Internet/ Intranet

Application & documents

Citizen

i-CoSC at

Tehsil Scrutinise Documents

update database issue

Update database of the concerned department for the service availed

Department Server

Project ServicesProject Services Certificates Certificates Revenue, Agriculture/ Horticulture ServicesRevenue, Agriculture/ Horticulture Services Licenses/ Permits Licenses/ Permits Utilities Utilities Social ServicesSocial Services Government to Business Government to Business Grievances Grievances Electronic Filing of ReturnsElectronic Filing of Returns Public Information/ Utility Public Information/ Utility Application Forms and AffidavitsApplication Forms and Affidavits Miscellaneous Services like Internet, Email etc.Miscellaneous Services like Internet, Email etc.

Model of Project Services Model of Project Services

Efficient & Xsparent Interface with the Govt.

Socio EconomicProgress

Income Generation

Quality of Life

e-Governance Activities

Education, Health, Extension Services

G2B Services, Market Information

Edutainment, Training

3200 Community 3200 Community Services CentresServices Centres

One CSC in almost each of the 3300 Panchayats in PPP One CSC in almost each of the 3300 Panchayats in PPP mode or through Panchayatsmode or through Panchayats

Both Government and private services to be renderedBoth Government and private services to be rendered Revenue support to be provided by the GOI and as ACA Revenue support to be provided by the GOI and as ACA

to the State Government (50 : 50 ratio)to the State Government (50 : 50 ratio) Active Panchayats as VLEs as an alternative to private Active Panchayats as VLEs as an alternative to private

entrepreneursentrepreneurs Linkage of Panchayats through wireless / copper / fibreLinkage of Panchayats through wireless / copper / fibre

E-Readiness LevelE-Readiness Level► Gartner’s four levels – we have touched fourth level in most Gartner’s four levels – we have touched fourth level in most

casescases► Highest telecom and OFC density barring metrosHighest telecom and OFC density barring metros► More than 100 e-Governance Projects since the inceptionMore than 100 e-Governance Projects since the inception► All senior secondary schools and most middle / high schools All senior secondary schools and most middle / high schools

have adequate IT infrastructure. E-learning of various have adequate IT infrastructure. E-learning of various subjects being and computer education being opted for in subjects being and computer education being opted for in large numberslarge numbers

► More than 20,000 PCs on a employee strength of nearly 1.5 More than 20,000 PCs on a employee strength of nearly 1.5 lacslacs

► Most Government offices with multiple offices are on LAN.Most Government offices with multiple offices are on LAN.► HIMSWAN target January to April, 2007HIMSWAN target January to April, 2007► SDC Open Forum being held on November 15 and tender SDC Open Forum being held on November 15 and tender

will be floated as soon as final DIT Guidelines are issuedwill be floated as soon as final DIT Guidelines are issued

PREPARING GOVERNMENT EMPLOYEESPREPARING GOVERNMENT EMPLOYEES

► Training through HIPA, SITEG, DOEACC, NIIT, APTECH. All 68,000 Training through HIPA, SITEG, DOEACC, NIIT, APTECH. All 68,000 identified employees to be trained identified employees to be trained

► Cheapest mobile and broadband connectivity anywhere in the entire Cheapest mobile and broadband connectivity anywhere in the entire countrycountry

► Provision of sufficient hardware Provision of sufficient hardware ► Amendment in R&P Rules done in most departments to make IT Amendment in R&P Rules done in most departments to make IT

literacy compulsory for promotion, confirmation and recruitmentliteracy compulsory for promotion, confirmation and recruitment► Change Management – A major challenge (involving them right since Change Management – A major challenge (involving them right since

SRS stage and tweaking the software as per their feedback) – e.g. SRS stage and tweaking the software as per their feedback) – e.g. Land Records, REFNICLand Records, REFNIC

► Independent assessment by third parties (Wipro, PWC, 3i) for Independent assessment by third parties (Wipro, PWC, 3i) for suggesting systemic changessuggesting systemic changes

COST EFFECTIVE SOLUTIONSCOST EFFECTIVE SOLUTIONS► ‘‘Islands of computerisation’ are being discouraged and optimal Islands of computerisation’ are being discouraged and optimal

utilisation of hardware being ensured cutting across departmental utilisation of hardware being ensured cutting across departmental barriers.barriers.

► Cheapest PCs and Servers (from Dell, HCL etc.) anywhere in the world Cheapest PCs and Servers (from Dell, HCL etc.) anywhere in the world (up to 70% cheaper compared to NICSI and DGS&D – if warranty levels (up to 70% cheaper compared to NICSI and DGS&D – if warranty levels also are equated) – two years in succession. So we bought 3.25 extra also are equated) – two years in succession. So we bought 3.25 extra PCs per tehsil from LRC Project and the same money is being used also PCs per tehsil from LRC Project and the same money is being used also to provide e-Pramaan, HIMRIS and other citizen servicesto provide e-Pramaan, HIMRIS and other citizen services

► OFC / Cat6 based Secretariat LAN with 600 nodes at Rs. 36 lacs with 6 OFC / Cat6 based Secretariat LAN with 600 nodes at Rs. 36 lacs with 6 years’ onsite warrantyyears’ onsite warranty

► Consultants are hired only when it is a must and at much cheaper ratesConsultants are hired only when it is a must and at much cheaper rates► Project Implementation cost in HP fraction of what is there in most Project Implementation cost in HP fraction of what is there in most

State initiated, multilateral and bilateral projects in other StatesState initiated, multilateral and bilateral projects in other States► State of the art training to Govt. employees through SITEG only for State of the art training to Govt. employees through SITEG only for

recurring cost of Rs. 500 per weekrecurring cost of Rs. 500 per week

IT happens in Himachal Pradesh …IT happens in Himachal Pradesh … Year 2004 : Official Website of Himachal Year 2004 : Official Website of Himachal

Government – Silver Icon Award (>80 sites Government – Silver Icon Award (>80 sites with exhaustive G2C Interface) and Lokmitra with exhaustive G2C Interface) and Lokmitra (Bronze Icon, DQ Hot Project)(Bronze Icon, DQ Hot Project)

Year 2005 : Silver Icon Award REFNIC with Year 2005 : Silver Icon Award REFNIC with LAN of 600 nodes and Gold Icon Award for e-LAN of 600 nodes and Gold Icon Award for e-VikasVikas

Year 2006 : Gold Icon Awards for HIMRIS and Year 2006 : Gold Icon Awards for HIMRIS and e-Pension (top honours in 2 categories out e-Pension (top honours in 2 categories out of 8)of 8)

Year 2006 : Himbhoomi : Stockholm Year 2006 : Himbhoomi : Stockholm Challenge FinalistChallenge Finalist

Year….Year….Consistent recognition and awards galore