egovernance/ehealthiniavepibphoto.nic.in/documents/rlink/2016/oct/p2016102701.pdf ·...
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e-‐Governance/e-‐Health ini1a1ve
Medha Roopam, Ministry of Health & Family Welfare
DOCTOR ON CALL
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• Subsidized government service vs private Choice
• 5 Lakh doctors short (UP-‐10516 SHC short) Lack of Infrastructure
• PaLent travels 20 KM or more for one doctor consultaLon, loses daily wage.
Opportunity cost
Some Realities of Rural India
• More than 50% personal visits to doctor – avoidable.
• Phone facili1es for village full day but transport facili1es only once
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What is D.O.C?
A free 24*7 service where a naLonal level toll free helpline number will provide medical consultaLon with a qualified
doctor in regional language.
DOCTOR ON CALL D.O.C
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q Free Service q Pan India coverage q 23 Regional Languages q 24*7 q SMS Based prescripLon q Chat opLon through m-‐App/NHP q Standardized MCI approved algorithms q Outsourced call centre model. q ConfidenLality of paLent data
Main Features
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Tracking & Mapping
of Emergency Diseases
Integration with
Telemedicine Centres
SERVICES TO BE PROVIDED
Medical Consultation Directory Information Services
Counselling Grievance Registration
Mother & Child Tracking System
(MCTS) Feedback
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FLOWCHART OF THE CALL
CALL OPERATOR NURSE/PARAMEDIC
DOCTOR/AYUSH PRACTIONER COUNSELLOR
HELPLINE CALLED
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MEDICAL CONSULTATION & COUNSELLING NURSE/PARAMEDIC
DOCTOR/ AYUSH PRACTIONER
COUNSELLOR
o Standardized algorithms o PrevenLve/curaLve o Do’s/Dont’s o Home remedies
o Diagnosis & prescripLon o Over the counter drugs o SMS with dosage o Jan Aushadhi
o Mental Health o De-‐addicLon o AIDS o Depression
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o Nearest government health centre o Health schemes of Government o Blood banks, diagnosLc centre etc
o Grievances on govt hospital, PHC, CHC o Forwarded, tracked, regular reports o CorrupLon, cleanliness, illegal sex determinaLon etc
DIRECTORY INFORMATION SERVICE
GRIEVANCES REGISTRATION
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o Example -‐ Dengue and EncephaliLs o InformaLon disseminaLon to high risk
paLents. o AuthoriLes to avert spreading of
communicable disease at source.
o Feedback o MCTFC integraLon o Telemedicine integraLon o Call transfer to other emergency
services (108,100)
TRACKING & MAPPING OF EMERGENCY DISEASES
FEEDBACK & OTHER SERVICES
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Successfully running example 104
Karnataka
Saving: Approx Rs 33,000 crore (out of pocket expenditure) of rural Indian populaLon. Whole of India?
q 26,000 calls on average q Rs 400 saved/rural person/year q 316 suicide cases averted q 70 Lakh people benefiXed
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Medha Roopam Assistant Secretary
Ministry of Health and Family Welfare
Thankyou ☺