eg citrix performance management & analytics ibm webinar 040815

“Maximize Performance and End User Experience in Your Citrix Workspace

Projects”

https://attendee.gotowebinar.com/register/8368148068699402497

© eG Innovations, Inc | www.eginnovations.com

Moderator

Matt WrableyVice President of Business DevelopmenteG [email protected]


Logistics

Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client.

This webinar is being recorded. You will receive a link to the recording in a few days.

A copy of this presentation is posted on Slideshare:http://www.slideshare.net/eginnovations/

http://www.slideshare.net/eginnovations/


About eG InnovationseG Innovations is the only enterprise-class performance management solution that provides virtualization-awarecorrelation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services.

WorldwideLocations USA, UK, Netherlands, Singapore, Hong Kong, India

Customers Over 1000 customers

Certifications

Awards & Recognition


Customer Success

http://www.chase.com/

http://www.chase.com/


Today’s Presenter

Bala VaidhinathanCTOeG Innovations

[email protected]


Agenda

eG’s Pro-active Performance management – User Experience issues

End to End Visibility

I/O, CPU, Vmware, Infrastructure impact

eG’s Universal Dashboard

Unified Performance Management – Logon Breakdowns

HDX Insight

BYOD / SAN

eG’s Overview on Migration/User Chargeback / Bottleneck Analysis

Q & A

Next Steps


A Real-World Example

08:00User to the helpdesk – “my application access is very slow. I am not able to work properly.”

8:00AM

Helpdesk

We will get on it

right away!


A Real-World Example

08:00 Helpdesk receives a call that application access is slow

09:00Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue.

11:00The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist.

12:00The Citrix admin decides to reboot the server but the problem persists even after the reboot.

13:00The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators …


What Follows … Citrix Director / EdgeSight

VMware VCOPS - Virtual

Task Manager - Windows

Event Viewer - Windows

EMC Ionix - Storage Cisco UCS Manager - Hardware

CiscoWorks - Network


Pro-active Performance Management with eG Suite

– A Demo


Citrix Performance Management Today

What

Who

How


WhoWhat

Citrix Performance Management

How

SharefileControl

DeviceManager

CitrixPerformance Management

No longer just one tier that needs to be managed!


WhoWhat

Citrix Performance ManagementHow

User complaints are about the “service”, not about individual tiers.


WhoWhat

Citrix Performance ManagementHow

To troubleshoot User service performance issues, end-to-end visibility is required.

It is not just Citrix


WhoWhat


How

Profile Management

SharefileControl

DeviceManager

CitrixPerformance Management Citrix performance management

must cover the non-Citrix tiers as well.


Who


HowWhat Who

Citrix Architect

• Responsible for architecture, planning, growth of Citrix environment.

• Interested in evaluating performance of different technologies; Long term bottleneck analysis, capacity planning and forecasting

• Handles day to day operations of the Citrix service

• Required to detect, troubleshoot, resolve performance issues that impact the user experience; requires views into the real-time performance of every tier

Citrix Service Manager

• Handles user complaints

• Interested in quickly resolving the problem; Needs to be able to figure out quickly who should handle a problem – network? Database? Citrix? VMware?

Helpdesk


Intelligent Xen Dashboard

… not like that

… but like this!

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=pkxepNCFv5CW_M&tbnid=R5iQV7_mzeykxM:&ved=0CAgQjRwwADgs&url=http://www.shutterstock.com/pic-78853534/stock-photo-compass-on-a-road-map.html&ei=OcEKUeLYPJLE0AHduID4Bw&psig=AFQjCNE9ZGji8-pA-tytlSELBR1ki7Rndg&ust=1359745722049734

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=pkxepNCFv5CW_M&tbnid=R5iQV7_mzeykxM:&ved=0CAgQjRwwADgs&url=http://www.shutterstock.com/pic-78853534/stock-photo-compass-on-a-road-map.html&ei=OcEKUeLYPJLE0AHduID4Bw&psig=AFQjCNE9ZGji8-pA-tytlSELBR1ki7Rndg&ust=1359745722049734

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=Ku6gZ9Rc9nSpoM&tbnid=e2TDpNXfSDkkJM:&ved=0CAgQjRwwAA&url=http://www.relationalcapitalgroup.com/customer-relationships/gps-your-roadmap-to-relationships-success/&ei=JMAKUd3vC-jV0gG53IG4DA&psig=AFQjCNFy17Te8sZt6Wq4m7D4g9rilZDoMA&ust=1359745444245071

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=Ku6gZ9Rc9nSpoM&tbnid=e2TDpNXfSDkkJM:&ved=0CAgQjRwwAA&url=http://www.relationalcapitalgroup.com/customer-relationships/gps-your-roadmap-to-relationships-success/&ei=JMAKUd3vC-jV0gG53IG4DA&psig=AFQjCNFy17Te8sZt6Wq4m7D4g9rilZDoMA&ust=1359745444245071


Network Web on

XenServer

Active DirectorySQL

ZDC on

VMware ESX

License Server

Profile Server

Enterprise

Apps

vCenterOracle

Client

eG Enterprise – How does it help?

SANSwitch

Complete visibility – every layer, every tier!

“My

application is

slow!”

XenApp on

VMware ESX


The EG Innovations Approach

Automated Diagnosis

User Experience Management

Right-Sizing & Capacity Planning

Pre-emptive Alerting

TotalPerformance

Visibility

End UserExperience

Storage

Connection Brokers

Profile Servers

Network

Applications

Virtualization

Infrastructure& App Performance

ServicePerformance

Online Banking

Accounting

Trading

Patient records

. . .

eG Enterprise


Real-World Example - Revisited

06:30The helpdesk receives an automatic alert saying that access to Ctirix is slowing down. No user has been impacted yet.

6:30AM

Helpdesk

This looks odd. Let’s get to the bottom of this before users start calling …


Triage Problems Quickly

The application that is responsible for the slow down – a samba backup

job

6:35AM

Helpdesk

Yup, the backup job is taking up resources

…


Focus on the Root-Cause, Not EffectsWithout root-cause diagnosis, you have no idea where the problem lies

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.

All the problems

appear to be equally

important.

The root-cause

of the problem

The effects of

the problem


The Result

06:30 The helpdesk seels an alert of a slowdown with Citrix access.

06:35The helpdesk reviews the service topology and determines that there is an issue on the VMware server. Contacts the VM administrator.

06:45The VMware administrator realizes that the backup job is impacting the user experience. Reschedules the backup job for later in the evening.

Citrix Performance Management Made

Rap

id a

nd

au

tom

ated

d

iagn

osi

s


End to End Performance Management

Profile Management

SharefileControl

DeviceManager

CitrixPerformance Management


Single Pane of Glass with eG Suite – A Demo


Business Metrics

“Business Overview” - Demand, Consumption and Quality for all services in one easy snapshot for executives. Customizable as needed.


User Experience Management with eG Suite – A Demo


The eG Universal Agent

•A single agent license for Microsoft, Linux,

Sun Solaris, HPUX,IBM AIX, VMware, Tru64

•A single price, regardless of OS or server

configuration - 2, 4, 8, 16 CPUs

•A single agent for monitoring any

application

•A single price to manage multiple

applications on the same server

•Auto-upgradeable

•Agentless monitoring option

•100% web-based – HTTP/HTTPS


Total Citrix Performance Management

“Future proof your Citrix Platform” – Comprehensive coverage for all of Citrix’s current and future releases, including XenDesktop, Sharefile, XenMobile, StoreFront, Netscaler etc.


Use Case – Performance Optimization

A few of the servers are handling most of

the sessions

Citrix Architect


Use Case – Successful MigrationPerformance before migration Performance after migration

XenApp 4.5 to 6.5XenApp 6.5 to 7.5

XenDesktop 5 to 7.5


Right Sizing - For Better ROI

These two VMs are over utilized. They need to be resized

A Report outlining whether any VMs are over utilized – Maximize your resource usage and maximize your ROI


Application Launch Report

Administrators can size the VDIs/ physical server for optimal functioning of applications

Top 10 Application Launches


Application Launch Report – The Drill down

Administrator can take action for 1. Any unclosed sessions started by a user2. Any user running applications which he is not authorized to


UX – User Logon Performance Report

eG identifies the users facing logon delays for a specified time period


User Logon Performance Report – The Drill Down

Report provides duration details for every step of the logon process.

Administrator can identify the exact step causing the delay.


KPI Health Report

In a single window understand the health of all the KPIs

KPIs are divided into “Need Attention”, “caution” and “ok” based on percentage of time for a period,

the KPIs were normal. For the KPIs that “need attention” or

in “caution” you can drill down to complete detail.


XenApp/ XenDesktop - IE Browser Monitoring

Track key metrics of a XenApp instance’s IE Browser!

60

49

31

Key Observations1. 60 IE processes are running 2. CPU consumption is 30%3. Memory consumption at around 50%


XenApp/ XenDesktop - IE Browser Monitoring

Dig deeper and Identify URLs accessed and resources they are consuming!

Using eG, within minutes an admin can track websites/URLs consuming excess resources and the users accessing them

Eric is looking at grocery bargains site and this process is consuming 27% of total memory and 17% of the total CPU.

Jill is browsing ebay to buy shoes


Top Users Resource Usage Report / Charge Back Reports

User reports provides the details at what times the specified user logged in, the

server that the user accessed, how much CPU/Memory was utilized by the user & the applications used by the user which are very

useful for the chargeback purposes


Use Case – Bottleneck Analysis

Analyze which tier is the bottleneck


Use Case – Bottleneck Analysis

Two apps taking more than 60% of memory available and choking

the system


ROI of Unified Performance Management from EdgeSight/Director & eG Enterprise

• Reduce downtime

• Increase application availability

• Boost user experience

Boost User Satisfaction

& Productivity

• Simplify, automate & accelerate diagnosis & troubleshooting

• Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

• Increase hardware utilization

• Leverage investment in software

• Right-size & optimize environment

Reduce Infrastructure Cost & Avoid Cost Overruns

• Accelerate deployments & rollout

• Reduce risk, deliver successful projects & peace of mind

Deliver Projectson Time, on Budget,

on Target


• Citrix Ready – www.citrixready.com

• eG Innovations – www.eginnovations.com

• Bala Vaidhinathan - [email protected]

eG Innovations Resources

• XenApp Monitor – www.eginnovations.com/xenapp

• XenDesktop Monitor – www.eginnovations.com/xendesktop

• Product Trial – www.eginnovations.com/trial

Resources, Q & A

http://www.citrixready.com/

http://www.eginnovations.com/

mailto:[email protected]

http://www.eginnovations.com/xenapp

http://www.eginnovations.com/xendesktop

http://www.eginnovations.com/trial

eg citrix performance management & analytics ibm webinar 040815

Technology

citrix admin

citrix workspace projects

end user experience

application access

realworld example

questions panel

tier of dynamic complex

worldwidelocations usa