a deep dive into comprehensive citrix & vdi monitoring with eg enterprise

© eG Innovations, Inc | www.eginnovations.com

Comprehensive VDI & Citrix Monitoring

A Deep Dive with eG Enterprise

Trond Eric Haavarstein (Eric)Xenappblog.com

Bala Vaidhinathan, CTOeG Innovations


Moderator

Christine AckleyDirector of Marketing OperationseG [email protected]


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A copy of this presentation is posted on Slideshare:http://www.slideshare.net/eginnovations/

http://www.slideshare.net/eginnovations/


Today’s Presenters

Bala VaidhinathanCTOeG Innovations

Trond Eirik Haavarstein (Eric)Founderxenappblog.com


Agenda

• Monitoring Challenges with XenApp and VDI

• Key Performance Issues with XenApp and VDI– How Can eG Enterprise Help?

• Better User Experience and Better ROI with eG Enterprise

• Q&A


Audience Poll

What are your top requirements when it comes to Performance Management and Monitoring Tools for Citrix/VDI? (Choose all that apply) Help to address user experience issues Proactively find problems before users complain Interface for help desk to resolve issues quickly End-to-end visibility and root cause diagnosis Billing, baseline, capacity and usage reports


Performance Monitoring in the Past Focus on Resources

MemoryCPU Disk Network

Adequate for simple, client-server applicationsX Not sufficient for complex, modern applications


Slow-Time vs. Down-Time

Down-time : $21,000 Slow-time : $4,100

Average revenue loss due to 1 hour of:

A 1 sec delay in response time decreases customer satisfaction by 16% and reduces conversions by 7%.

However, slowness occurs 10 times more often than downtime.


Focus of Performance Monitoring Today Great User Experience


Infrastructure & Application Evolution Poses Challenges

Public cloudPrivate cloud

Virtualized

Browsers Locations Frameworks

Devices ProgrammingLanguages Platforms


Top 5 Citrix/VDI Performance Challenges

Helpdesks

take long to resolve

problems

Users find problems before we

do!

Logon is

slow

Browser

application is slow

Access is

slow



Helpdesks

take long to resolve

problems

How Citrix Helpdesks Work Today

I HAVECITRIX ISSUES

OF COURSEI CAN HELP…

EXPERTS

Citrix VMware Storage Network


What Citrix Admins Say About Helpdesks

Helping the Helpdesk

I HAVECITRIX ISSUES

OF COURSEI CAN HELP…

Call the right expert

Network

EXPERT

Avoiding Helpdesk Calls

I HAVECITRIX ISSUES

THE PROBLEM IS IN YOUR NETWORK. PLEASE CONTACT YOUR NETWORK PROVIDER TO RESOLVE THE ISSUE.



Logon is

slow


Top Citrix/VDI Performance Challenges


Multiple Devices, Multiple LoginsThe problem is exaggerated.


The Citrix Logon Process is Complex

Root

cause


Top 5 Citrix Performance Challenges

It is slow


Accessis Slow

Silo-based Views No Longer Sufficient


Citrix Admins Deal with Too Many Tools!


Profile Management

SharefileControl

DeviceManager

CitrixPerformance Management



Browser

application is slow

Web Browser Apps are Common in Citrix Deployments

WHERE IS THE ISSUE?

Citrix? Website? Browser? Networks?Why are Web Apps Slow?



Users find problems before we

do!

68%CitrixAdmins

want to be proactive

Citrix Admins Wish They were Proactive


Auto-Baselining of MetricsMost operators have too much data. They need “information.”

Automatic time-varying baselines – make configuration simple, and monitoring PROACTIVE


What’s New in eG Enterprise v 6.1


eG Enterprise – Super Console for Monitoring Anything Citrix

Completes the vision we laid out a year ago


Citrix Application Launch Monitoring

How long did it take to

start the GUI application - until the time when it is

responsive?

Details of each GUI application launch

Available for Citrix XenApp 6.x and 7.x


GPU Metrics in eG Dashboards


Reporting Enhancements

VM Capacity Planning Reports



Before Migration After Migration

Migration Reports

Also useful for comparing KPIs of two servers



Logon Performance Report


eG/ServiceNow Integration ExampleeG Enterprise now discovers that the network itself is not reachable. It downgrades the web server alert and generates a critical network layer alert.

Both incidents are shown in ServiceNow

The web server issue is downgraded

in priority.The network alert is

marked as the critical incident.


Q&A


Resources

Free Trial

http://www.eginnovations.com/freetrial

Contact Us

[email protected]

Call Us +1 (866) 526 6700


About eG Innovations

eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services.

WorldwideLocations USA, UK, Netherlands, Singapore, Hong Kong, India

Customers Over 1000 customers

Certifications

Awards & Recognition

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