Effective Feedback: A Two-Way Street

Gwen Lombard, PhD, RNCasey White, PhD

February 24, 2011

Learning Objectives:

At the end of the workshop, you will be able to: Define and describe several models for

giving effective feedback to learners List characteristics of effective feedback Use specific language that constitutes

effective feedback to learners Discuss effective strategies for receiving

feedback

Online Learning Module

Characteristics of Effective Feedback Delivered in non-threatening setting Specific Timely Focus on 1-3 areas that are remediable Based on objective not subjective data Consequences explained Provides “next step” Goal is to help, not punish

Giving feedback:

State that you are going to give feedback

Involve the learner in the processUse neutral, non-judgmental languageFocus on the behavior, not the person

Strategies

Feedback Sandwich or Oreo Cookie

Open-faced Sandwich

What barriers to giving feedback have you encountered?

Discussion in Small Groups

What strategies did this instructor utilize? What did the instructor do well? How could this feedback session be

improved?

Small Group Cases

Issues of concernAim(s) and/or Resolution(s)Action planFeedback language you would use

Small Group Presentation of Their Cases

Receiving Feedback

A colleague has come to you and said, “Can I give you some feedback on Grand Rounds session you gave last week?”What would be your first reaction?How do think you would you feel?

Other Side of Street: Receiving Feedback

Tips for Receiving Feedback Effectively:Know what to ask for- be specificAlert sources to the specific feedback

you wantPlace clear boundaries around the

feedback – so won’t get overwhelmedDartmouth’s Manager’s Toolkit – Human Resources

Make it painless for the other person:

Just listen – don’t quibbleIf not specific enough, ask

behavioral questionsKeep asking “What else?”Assume good intentionsBe acceptingFocus on the future

Dan McCarthy: www.greatleadershipbydan.com

ClosureKey take-a-ways: Tell person that you are going to give them

feedback Engage learner in the process – self

assessment Focus on behaviors – what needs to be

changed Develop an action plan Receivers: Ask for specific feedback Use the feedback