Download - Effective Feedback: A Two-Way Street
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Effective Feedback: A Two-Way Street
Gwen Lombard, PhD, RNCasey White, PhD
February 24, 2011
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Learning Objectives:
At the end of the workshop, you will be able to: Define and describe several models for
giving effective feedback to learners List characteristics of effective feedback Use specific language that constitutes
effective feedback to learners Discuss effective strategies for receiving
feedback
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Online Learning Module
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Characteristics of Effective Feedback Delivered in non-threatening setting Specific Timely Focus on 1-3 areas that are remediable Based on objective not subjective data Consequences explained Provides “next step” Goal is to help, not punish
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Giving feedback:
State that you are going to give feedback
Involve the learner in the processUse neutral, non-judgmental languageFocus on the behavior, not the person
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Strategies
Feedback Sandwich or Oreo Cookie
Open-faced Sandwich
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What barriers to giving feedback have you encountered?
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Discussion in Small Groups
What strategies did this instructor utilize? What did the instructor do well? How could this feedback session be
improved?
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Small Group Cases
Issues of concernAim(s) and/or Resolution(s)Action planFeedback language you would use
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Small Group Presentation of Their Cases
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Receiving Feedback
A colleague has come to you and said, “Can I give you some feedback on Grand Rounds session you gave last week?”What would be your first reaction?How do think you would you feel?
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Other Side of Street: Receiving Feedback
Tips for Receiving Feedback Effectively:Know what to ask for- be specificAlert sources to the specific feedback
you wantPlace clear boundaries around the
feedback – so won’t get overwhelmedDartmouth’s Manager’s Toolkit – Human Resources
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Make it painless for the other person:
Just listen – don’t quibbleIf not specific enough, ask
behavioral questionsKeep asking “What else?”Assume good intentionsBe acceptingFocus on the future
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ClosureKey take-a-ways: Tell person that you are going to give them
feedback Engage learner in the process – self
assessment Focus on behaviors – what needs to be
changed Develop an action plan Receivers: Ask for specific feedback Use the feedback