effective communication for leaders (script)

Army Family Team Building Leadership Development

L.3 Effective Communication for Leaders

FY13 Army Family Team Building – Leadership Development 1

Army Family Team Building (AFTB) L.3 Effective Communication for Leaders

Outcome Measure: The learners will construct communication strategies to

successfully convey information as leaders to teams or individuals.

Target Audience: Service Members, Department of Defense (DoD) Civilians,

Military Community Member, and their Families.

Instructor: AFTB Instructors

Class Length: 90 minutes

Equipment and Supplies:

Digital Projector

Computer

Viewing Screen

Class Materials:

Script

Handouts

1 Are You Communicating Effectively 2 Types of Communication 3.1 Cultural Differences in Nonverbal Communications

3.2 Cultural Differences in Nonverbal Communications 3.3 Cultural Differences in Nonverbal Communications

4 Communicating the Task, Purpose, Method and End State 5 Task, Purpose, Method, End State Scenario 6 Sample Communications Strategy

7 SMART Goals 8 12 Tips for an Effective Communications Strategy and Plan

9 Personal Communications Strategy

Slides

1. Effective Communication for Leaders

2. Learning Objectives 3. Effective Communication




4. Communication Guidelines for Leaders 5. Leaders Use a Variety of Ways to Communicate

6. Cultural Differences in Nonverbal Communication 7. Role of Leader in Communicating with a Team

8. SMART Goals 9. Effective Communication Strategy 10. Communication Strategy

11. Lasting Impression 12. Learning Objectives

13. Effective Communication for Leaders

Instructor Aids

1. Types of Communication 2. Task, Purpose, Method, End State Scenario

Exercises

1. Communication Evaluation 2. Types of Communication

3. Task, Purpose, Method, End State Scenario 4. Lasting Impression

Learning Objectives:

At the end of this class, the learner will:

1. Contrast various types of communication and determine the appropriate

usage as a leader.

2. Communicate the task, purpose, method, and end state. 3. Construct a personal communication strategy to support your leadership

roles.




1. Introduction

Slide 1: Effective Communication for Leaders

What do you consider to be a key ingredient to being an effective leader? PAUSE for

responses. (Possible Answers: Communication, integrity, honesty, personal courage, etc.)

Would you agree that communication is one of the keys to being an effective

leader?

Communication is central to all human behavior and is one of the essential elements of

leadership. All individuals, especially leaders, must be able to present information in a manner that is clear and concise in order to be effective in groups or organizations they

lead.

When is communication effective? PAUSE for responses. (Possible Answers:

When it is understood by the intended audience, when the receiver of a message understands the message that a sender meant to send)

For communication to be effective, the message that is heard has to be the message

that is sent. Effective Communication also requires that the communicator be aware of the different means of communication available and then choose and utilize the most effective means. Effective communication also requires leaders to receive information

from others.

What skill does a leader need to have to effectively receive information from others? PAUSE for responses. (Possible Answer: Good listening skills)

Without effective communication, there is no leadership. The effectiveness of a leader is directly correlated to his or her ability to communicate. Leaders with exemplary

communication skills stand out in a crowd. Many factors play into effective communication: our leadership style, the means we choose to communicate, and the

audience receiving the information. Our purpose today with this class is to identify factors leaders need to consider in their

communication and organize a strategy to ensure effective communication.

Slide 2: Learning Objectives




At the end of this class, participants will be prepared to:

1. Contrast various types of communication and determine the appropriate usage as a

leader. 2. Communicate the task, purpose, method and end state. 3. Construct a personal communication strategy to support your leadership roles.

Many of the problems that occur in a group or an organization are the direct result of

people failing to effectively communicate. Faulty communication can lead to confusion and cause a good plan to fail. As a leader you need to think about how well your intended messages are being understood by the receiver. Ask yourself if you are

achieving this goal of communication.

What happens if a leader’s intended message is not understood by the receiver? PAUSE for responses. (Possible Answers: Confusion, frustration, plans fail, ideas don’t

come to fruition, etc.) Before we start talking about how leaders can create effective communication within

their teams let us take a few minutes to identify your personal strengths and opportunities for growth associated with some of the factors of communication.

EXERCISE 1: Are You Communicating Effectively?

INSTRUCTOR NOTE:

This exercise is to help the students evaluate their communication skills as leaders. Give the

students about five minutes to answer questions. Stress to the students that this evaluation is

only as effective as the honesty of their answers. After the students finish the evaluation, have

them circle the number of the question(s) they answered with a No. These are the areas where

they will want to make improvements.

Handout 1: Are You Communicating Effectively?

Turn to Handout 1: Are You Communicating Effectively? This is a personal evaluation. You will not share your answers. The questions on this evaluation address various communication factors leaders should consider when communicating. It will only be as

effective as you are honest in evaluating your communication skills. You can use this exercise as a personal guide to understanding your strengths and opportunities for

growth as a leader with respect to your communication skills. You have five minutes to complete this evaluation. Please begin.




Once everyone has completed the evaluation, have the students circle the numbers of the questions they answered with a NO. Then ask the students the following questions.

How did that go? PAUSE for responses.

What does the diversity of the communication factors say to you about

communication as a leader? PAUSE for responses.

How do you think your communication skills would be improved if you worked on implementing the factors of your ‘no’ responses? PAUSE for responses.

Slide 3: Effective Communication

As we mentioned earlier, effective communication occurs only if the receiver

understands the exact information or idea that the sender intended to transmit.

Is this always an easy task? PAUSE for responses. (Answer: No)

Why or why not? PAUSE for responses. (Possible Answers: Overload of information, language barriers, non-verbal cues, inattentive listener, etc.)

Would you agree with these guidelines? PAUSE for responses.

Slide 4: Communication Guidelines for Leaders

In the AFTB Personal Growth Communication Class you discussed verbal and non-

verbal communication and listening skills. As a leader, we also need to use a variety of communication types in the communication process.

On the surface, communication appears to be simple – write an email, make a phone call, or send a memo, but in fact it is a complex process. Leaders must understand the

various elements of the communication process to apply them effectively. This process is the chain of understanding that integrates the members of an organization or team from top to bottom, bottom to top, and side to side. Let us start by taking a closer look at

the types of communication a leader might have and when they are most appropriate.




2. Objective 1: Contrast various types of communication

and determine the appropriate usage as a leader

What are some methods we use to communicate? PAUSE for responses.

(Possible Answers: Telephone, email, face-to-face, meetings, instant messaging, Facebook/social media, etc.)

Slide 5: Leaders Use a Variety of Ways to Communicate

Handout 2: Types of Communication

INSTRUCTOR NOTE:

Handout 2: Types of Communication is a three part exercise to help the students contrast the

various types of communication. Have students form dyads or triads to determine the

challenges for each type of communication and complete column 2. After five minutes have

students brief out answers and process with the following questions. Then give students five

minutes to determine how to overcome the challenges in column 3. Finally, lead a large group

discussion about when it is best to use each type of communication and have student’s

complete column 4.

As leaders we use a variety of ways to communicate with our teams. Each of them have

pros and cons. Turn to Handout 2: Types of Communication. In the first column there is a list with types of communication. Work with a partner; list challenges that might be

associated with each type of communication in the second column. You have five minutes to complete the second column. When everyone is finished we are going to talk about the challenges.

What are some challenges your group found? PAUSE for responses.

What types of communication do you find most challenging as a leader? PAUSE

for responses.

Do you think it will be easy to overcome these communication challenges? Why or why not? PAUSE for responses.

Now working with the same group, fill out the next column, “How to Overcome”. Think of ways that you, in your role as a leader, can overcome the communication challenges

listed on the handout. You will have five minutes.




Was it easy to determine ways to overcome the challenges? PAUSE for

responses.

How will being aware of the challenges and how to overcome them help your

communication as a leader? PAUSE for responses.

Do you think any one method of communication is 100% effective? PAUSE for responses.

Why or Why not? PAUSE for responses.

Let us look at types of communication and discuss when it is best to use each type.

When is the telephone a good means of communication? PAUSE for responses.

(Possible Answers: When you need the feedback of nonverbal cues such as tone and voice quality, to make communication more personal)

When is it important to have face to face communication? PAUSE for responses. (Possible Answers: When you need all the nonverbal cues of body language, voice, eye

contact etc., if you are correcting a behavior or dealing with conflict; when the communication is vital to success)

When is a meeting appropriate? PAUSE for responses. (Possible Answers: When

there is group conflict, when the group is forming, when group decisions need to be made, to make a plan, when there is a lot of information to convey)

If you are interested in more detail about when to have a meeting, when not to, and how to make it successful, you can find it in the AFTB Leadership Development Level: L.4

Developing Great Meetings.

When is it best to put communication in writing? PAUSE for responses. (Possible

Answers: Formal communication, when you need a record of the communication, when there is a lot of information or details)

When is using Social Media to communicate appropriate? PAUSE for responses.

(Possible Answers: Informal communication, to update team members, when the information does not affect personal or operational security)




When might you use text or instant messages as a leader? PAUSE for responses.

(Possible Answers: Quick reminders, when you need an immediate response, for very informal communication)

It is important for you to plan your communication so it can be effective. This is especially true for leaders. By planning how you will communicate you can avoid

misunderstandings and help your team accomplish their goals. Planning your communication not only means that you plan what you will say and how you will say it, but that you will plan when to use specific types of communication.

What are some other considerations you should take into account when planning

your communication? PAUSE for responses. (Possible Answers: The comfort a team member has with technology, cultural difference that can lead to miscommunication,

etc.). It is important to consider many factors when you are planning your communication.

Not only do you need to think about the type of communication that is best for your team, you need to consider individual team members. You may have a team member

that is not comfortable utilizing text messaging or social media. If you chose to use these methods you may alienate that team member.

In addition to considering the type of communication, you need to take into account the needs of the group and individuals as discussed in the Leadership Development Level:

L.1 Leadership Through Understanding Needs, the difference in generations as discussed in the Personal Growth Level: G.1 Learn to Communicate, and differences in cultures. Our Armed Forces are working together in a joint environment. Each service

has their own terminology and culture. We also find ourselves working alongside those of many different cultures whether it be abroad or within our local community. As

leaders, it is our job to make sure we are communicating effectively with each of our team members.

Slide 6: Cultural Differences

Let us start by talking about some of the differences between US military services.

How many of you have been stationed with folks from a different branch of service

or at an Air Force or Navy Base? PAUSE for a show of hands.

What are some of the differences? PAUSE for responses. (Possible Answers:

They call programs and services different names, have different terms and acronyms, different rank insignia, different customs and courtesies i.e. in official AF receiving line




gentleman precedes lady, in Army and Navy lady precedes gentleman, ranks are more segregated, may have stereotypes or different expectations)

How might having a team member from a different branch of service affect

communication? PAUSE for responses. (Possible Answers: Ensure they have access to same systems (e-mail, AKO, etc.), be conscious of speaking “army speak”, be sure

expectations and processes are clearly communicated)

Have any of you lived overseas or been on a team with someone from a different

country or culture? PAUSE for a show of hands.

What were some of the differences in communication that you noticed? PAUSE for responses. (Possible Answers: See Handout 3: Cultural Differences in Nonverbal

Communications)

As a leader it is important for us to be aware of the possible barriers to communication that our team member’s different experiences and cultures might create and educate ourselves when the need arises.

As a leader where might you find information on communication differences

between cultures? PAUSE for responses. (Possible Answers: Internet, embassies, protocol office)

Handout 3.1-3.3: Cultural Differences in Nonverbal Communication Modes In addition to those places we have a gift for you. Take a quick read through Handout

3.1, 3.2, 3.3 Cultural Differences in Nonverbal Communications and highlight three things you were not aware of. You will have a couple of minutes to skim through the

entire handout.

Which cultural difference did you find most interesting on Handout 3.1, 3.2, 3.3:

Cultural Differences in Nonverbal Communications? PAUSE for responses. (Get three to five responses)

When you find yourself leading a multicultural team you can refer back to this handout

or conduct some of your own research to help you ensure effective communication with all members of the team.




At this point, we have discussed the various means of communication we use and how to get the most out of each, and we have addressed how cultural influence can impact

communication. Regardless of which means we choose to communicate or who is on our team, the role of the leader is to effectively communicate what the team is doing,

why they are doing it, how it is expected to be done, and what the final product should be. When leaders clearly communicate these four items to all members of the team they set the team up for success.

3. Objective 2: Communicate the task, purpose, method and

end state

Slide 7: Role of a Leader in Communicating with a Team

Handout 4: Communicating the Task, Purpose, Method and End State

As you can see from the slide, the leader must clearly lay out the task, purpose, method

and end state for their team. The purpose of communicating the task, purpose, method and end state is not to summarize the concept of the project, but to focus team

members on the desired end state. Effective communication disciplines the team’s efforts and helps to establish guidelines for the team to follow while working together on a project. Team leaders should keep the directions short and to the point. There should

be enough information to guide the team and help them when they get confused, but have enough leeway to let them run with the project and produce a product on a team

level.

Let us look at what each section means. Defining the task identifies the project to be done, when it is to be accomplished and the

effects desired. You may define this, as the leader, or often this will already be defined for you.

If the task hasn’t already been defined for you, how would you start to define the

parameters? PAUSE for responses. How would you accomplish this? PAUSE for responses. (Possible Answers: Find out what the objective of the project is, ask for a specific timeline, ask for specific end product that the supervisor wants)

The purpose identifies to the team the purpose of the project and what you want from

the team in relation to the project.




What do you need to look at in order to disseminate the purpose of a task? PAUSE

for responses. (Possible Answers: A clear vision to communicate the task, the strength and weaknesses of the team, etc.)

Describing the method identifies how the task is to be accomplished, to include checkpoints and deadlines. This can be done in detail or left up to the team to decide

with minimal or no guidance from the leader.

Name some methods you have seen work to keep a task on track. PAUSE for

responses. (Possible Answers: Checklists, clear division of responsibilities, check and balance systems, etc.)

How do you, as a leader, figure out what the team needs to accomplish a project?

PAUSE for responses. (Possible Answers: Talk with previous leadership, check regulations, assesses strengths and opportunities of each team member, etc.)

What are some factors you would take into consideration when deciding how much

guidance to give? PAUSE for responses. (Possible Answers: Competence and commitment, style of leadership used (directing, supporting, coaching, or delegating))

The leader defines the end product. The leader will need to communicate not only the end state but any specific requirements and time lines. This requires assessment and

decision by the leader. If successful, the team can prepare for future projects. If the team is not successful, the team will: repeat the process, adjust the methods for getting the task done.

Have you been on a team where the end state did not match the standard? What

happened? PAUSE for responses.

As a leader when you define the end state, remember to ask yourself: Has the project been completed to the standards that you set? If not, what needs to change and how is this accomplished?

What do you believe some of the leader’s responsibilities are for leading a team

while they are working on the project? PAUSE for responses. (Possible Answers: make sure each member understands his or her part of the project, let the team know how they are doing, check on the progress, provide assistance and feedback)

As a leader, while the project is in progress it is your responsibility to: Check in with

team members on a consistent basis to ensure the team is meeting project




requirements, offer guidance and answer any questions and forward new information to the team as it becomes available. You also need to ensure time-lines are met as well as

make and communicate any adjustments needed based on progress of the project or changes from the originator of the project. Finally, make changes to the team in order to

meet project requirements or deadlines if needed.

Why, as a leader, is it so vital to effectively communicate the Task, Purpose,

Method, and End state to your team? PAUSE for responses. (Possible Answers: You have to communicate what you are doing to the team or they will not be able to

complete the task, if you do not communicate clearly, your team will not understand what the end product is supposed to look like)

Let us practice being leaders who communicate a task, purpose, method and end state to a team.

EXERCISE 4 – TASK, PURPOSE, METHOD, END STATE SCENARIO

Handout 5: Task, Purpose, Method, End State Scenario

INSTRUCTOR NOTE:

Give the students three to five minutes to work individually to complete Handout 5: Task,

Purpose, Method, End State Scenario. Then have the students work in small groups to discuss

their answers for eight to ten minutes. Ask different groups to share their answers. Have

different groups share different parts; that way others can add to their own scenarios.

Please turn to Handout 5: Task, Purpose, Method, End State Scenario. Working individually, please take about 5 minutes to jot down some answers to the questions

that you see on Handout 5: Task, Purpose, Method, End State Scenario. Then we are going to break into groups and you will have the opportunity to share your thoughts with each other.

Would group one identify the task and purpose? PAUSE for responses. (Allow

group to brief out their answer and encourage other groups to take notes)

Group two please tell me how you would disseminate the purpose. PAUSE for responses. (Allow group to brief out their answer and encourage other groups to take

notes)

Group three what was your chosen methods? PAUSE for responses. (Allow group

to brief out their answer and encourage other groups to take notes)




Would another group state what the desired end state is? PAUSE for responses.

(Allow group to brief out their answer and encourage other groups to take notes)

And finally, let us have our last group share what means of communication they choose to communicate? PAUSE for responses. (Allow group to brief out their answer

and encourage other groups to take notes)

Ask all of the students the following questions:

What challenges did you or members of your group have as you completed the

worksheet? PAUSE for responses. (Possible Answers: It was difficult determine methods to employ to make sure the project is done in a timely manner)

In listening to others, do you have any areas you would handle differently now?

PAUSE for responses. Which areas? Pause for one or two responses.

How did this exercise help you in recognizing the importance of defining the task, purpose, method, and end state? PAUSE for responses. (Possible Answers: I realized it

is more challenging than I thought, I have to really understand these in order to communicate them to my team)

What is your prediction for the success of a team where the leader communicates the task, purpose, method, and end state clearly? PAUSE for responses. (Possible

Answers: The project is completed to standard and on time, the team members feel good about the process, etc.)

It is vital that you communicate effectively with your team during the process and obtain feedback. A good way to ensure your true intent is being communicated effectively in all

methods of communication is to have an effective communication strategy.

4. Objective 3: Construct a communication strategy to successfully support their leadership roles

To help enhance your communication skills as a leader it is important to develop an effective written communication strategy. You may be asking yourself what does that

mean and how does that help with my communication. An effective communication strategy will take into consideration various questions and goals to keep you focused on




the outcome or processes you wish to accomplish. Let us see what a written communication strategy might look like.

Slide 8: Communication Strategy

Handout 6: Sample Communication Strategy Turn to Handout 6: Sample Communication Strategy here you will see a sample communication strategy for a business. A Communication strategy is a great tool to

help you, as a leader, plan and manage communication. As you can see at the top of the handout it shows method, purpose, end state, communications team role and

frequency. Each of these categories will allow for more descriptive ways to approach how best to get what you need across to others in a most appropriate and efficient way.

What communication methods does this strategy use? PAUSE for responses. (Possible Answers: Intra/Internet, e-mail, meetings)

What is the difference between the purpose and end-state? PAUSE for responses.

(Possible Answers: Purpose is the reason for using that method, the end-state is the result of using that method)

The fourth column is “Communications team role”. Who would be a leader’s

‘communications team’? PAUSE for responses. (Possible Answers: Webmaster, secretary, self, etc.)

What else can you point out about this sample communications strategy? PAUSE for responses. (Possible Answers: It covers different methods of communication; it has

clear ways to create more effective communication)

How will developing your own communication strategy be useful to you in your leadership position? PAUSE for responses. (Possible Answers: It will help me to think

about ways in which I will communicate to my team in different situations) An effective way to begin development of a communication strategy is to identify: your

goals, ambitions and strategic aspirations for the organization. You can do this by creating SMART goals.




Slide 9: SMART Goals

Handout 7: SMART Goals

INSTRUCTOR NOTE:

If students are familiar with SMART goals you can briefly review what each letter stands for

and then move on.

How many of you have heard of SMART goals? PAUSE for a show of hands.

SMART is a pneumonic device to help us remember to incorporate five characteristics into our goals. Take a look at Handout 7: SMART Goals.

We want our goals to be:

Specific – What do you think we mean by specific? PAUSE for responses.

Specific means the goal is focused on only one particular area or aspect. For example, a goal to better prepare soldiers and families for deployment is not very specific. If we said, “Our goal is to ensure every Soldier and Family Member attends pre-deployment

briefings and classes” that is more specific.

Measurable – What do you think makes a goal “measurable”? PAUSE for responses.

A measureable goal is one that we can tell when it is achieved. Using our previous example, ensuring every Soldier and Family Member attends pre-deployment briefings

and classes is a specific goal but not very measurable. If we added “Our goal is to ensure every Soldier and Family Member attends one pre-deployment briefing and all

AFTB classes” then we can tell if we met that goal.

Do you think attending the pre-deployment briefing and all AFTB classes is

“achievable”? PAUSE for response. (Answer: Possibly, but probably not always)

What if we made the goal “attend one pre-deployment briefing and one stress management class”, is that achievable? PAUSE for responses. (Answer: Yes)




If we say we want them to attend the briefing and classes within two weeks of

deployment, is that realistic? PAUSE for response. (Answer: No)

Why not? PAUSE for responses. (Possible Answers: It is unrealistic, there are other things going on at that time)

What would be a more realistic goal? PAUSE for responses. (Possible Answer:

“Our goal is to ensure every Soldier and Family Member has the opportunity to attend one pre-deployment briefing and one stress management class in the 3 months prior to deployment”)

Time and location specific – what do you think that means? PAUSE for responses.

Time and location specific means we put a limit on when we want to have achieved the goal and where, if that is applicable.

How would you make our goal of ensuring Soldiers and Family Members have the

opportunity to attend one pre-deployment briefing and one stress management class in the three months prior to deploying time and location specific? PAUSE for responses.

(Possible Answer: “Our goal is to ensure every Soldier and Family Member in XYZ unit has the opportunity to attend one pre-deployment briefing and one stress management class provided by Army Community Service by the end of June.”)

Is that goal specific? Measurable? Achievable? Realistic? Time and location

specific? PAUSE for responses. (Answer: Yes)

What would be the value of having SMART goals for your team? PAUSE for responses. (Possible Answers: They help us focus on a measurable end product and time frame)

Once we have our SMART goals we can move on to developing a strategy to

communicate and achieve those goals.

Slide 10: Effective Communication Strategy




Handout 8: 12 Tips for an Effective Communications Strategy

INSTRUCTOR NOTE:

Use the following question to help students process Handout 8: 12 Tips for an Effective

Communications Strategy and recognize all the concepts discussed in this class contribute to

an effective communications strategy. They should come to the conclusion that as a leader,

putting the time into developing a communication strategy will increase the likelihood of their

team’s success.

Turn to Handout 8: 12 Tips for an Effective Communications Strategy. Here we have 12

tips for an effective communications strategy. After you read through these twelve tips, let us summarize each tip with one word or

short phrase. Please write the word we come up with for each tip to the left of the number.

What word would you use for #1? PAUSE for responses. (Answer: Purpose)

What word would you use for #2? PAUSE for responses. (Answer: Consistent)

What word would you use for #3? PAUSE for responses. (Answer: Planned)

What word would you use for #4? PAUSE for responses. (Answer: Reality vs.

Expectation)

What word would you use for #5? PAUSE for responses. (Answer: Resourced)

What word would you use for #6? PAUSE for responses. (Answer: Methods)

What word would you use for #7? PAUSE for responses. (Answer: Timelines)

What word would you use for #8? PAUSE for responses. (Answer: Style)

What word would you use for #9? PAUSE for responses. (Answer: Motivation)




What word would you use for #10? PAUSE for responses. (Answer: Feedback)

What word would you use for #11? PAUSE for responses. (Answer: Focus)

What word would you use for #12? PAUSE for responses. (Answer: SMART)

Do you recognize how the concepts we have talked about in this class fit into the

development of an effective communication strategy? PAUSE for responses.

How does taking the time to develop a written communication strategy help

leaders? PAUSE for responses. (Possible Answers: Team members would feel free to be creative while understanding the project boundaries, team members would be less

frustrated with the project and the leader, etc.)

How will having an effective communication strategy and using these tips help your communication efforts with your team? PAUSE for responses. (Possible Answers: My

team will understand their assignments better, my team will be able to ask better questions, enable people to see where the team is and where it is going and all work together to get there)

Handout 9: Personal Communication Strategy

We are going to take some time to use the blank personal communication strategy on Handout 9: Personal Communication Strategy to plan how you could better communicate to the group or organization you lead. Think about a team you are

currently leading or one you have lead in the past. At the bottom of the handout briefly jot down one goal of your team. Be sure it is a SMART goal.

GIVE students one minute to write down a goal.

Now, think about how best to communicate your team goal: task, purpose, method, and end-state to your team. Choose the methods you would like to use to communicate and

make some notes. Be sure to consider your team as a whole and the differences in the individuals on your team. You may need to add some methods in the blank areas on the table. This is your personal strategy, you can do that; don’t limit yourself to what is

inside the box.

GIVE students three to five minutes to jot down notes on the methods.




Continue working on each method you have chosen by noting the reason for using that

method in the purpose column and recording the result you expect from that method in the end-state column. Don’t forget to use the delegation leadership style and jot down

who will do those tasks and the frequency they should be accomplished. Think about how will you continue to monitor the process and progress as your team is working.

GIVE students five more minutes to work on their communication strategy.

Who would like to share how their communication strategy is different from the sample? PAUSE for one or two student responses.

In what ways will this help you as a leader? PAUSE for responses.

5. Summary and Take Home Challenge

For your Take Home Challenge take the communications strategy you just created and implement it.

Effective communication is a key element of successful leadership. There are many factors to consider when communicating with a team; leadership style, the most

effective means of communication, differences in experience and culture of the team members, clarifying and helping team members focus on the task, method, standard

and end-state, and communicating specific, measurable, achievable, realistic, and time and location specific goals. A written communication strategy is an effective tool that can be used to organize all of these factors.

Slide 11: Learning Objectives

Let us review the objectives for this class:

1. What are some different types of communication and when would you use them?

PAUSE for responses. (Possible Answers: Telephonic-follow up and progress check, face to face-when understanding is imperative, meeting-for group decision

and by in, written-specific and detailed information, social media-general information and reminders, texting and instant message- reminders or progress check)

2. How does the leader’s role in communicating the task, purpose and end state create a more effective team? PAUSE for responses. (Possible Answers: Focus

team members on the desired end state)




3. How can developing a communication strategy help you as a leader? PAUSE for responses. (Possible Answers: Clarify methods and responsibilities of

communication)

Slide 12: Effective Communication for Leaders

Thank you for attending our class today. We look forward to seeing you in future AFTB

classes. Please remember to fill out the evaluation before you leave.




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video-transcription-services-conference-transcription-services

Dineshbakshi (2009). What is delegation? Retrieved at http://www.dineshbakshi.com/igcse-business-studies/business-organisation/revision-notes/1102-delegation.html

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http://www.teal.org.uk/et/page7.htm

http://www.andrews.edu/~tidwell/bsad560/NonVerbal.html

http://www.au.af.mil/au/awc/awcgate/fhwa/facil.htm

effective communication for leaders (script)

Government & Nonprofit

communication effective

communication strategies

communication evaluation1

effective leader

effective means

end state5task

nonverbal communications3

end state scenario exercises