east bay claims association news network - january 2014

January 2014Volume XXII Number I

w w w. E a s t B a y A d j u s t e r s . o r g Since 1993 with East Bay!

Kick-Off The New Year With EBCA

Wednesday, January 8, 2014Join the EBCA for the first luncheon meeting of the New Year!

featuring returning guest speaker

William StaplesArcher Norris

Staples To Return for Legal Review at January 8, 2014 EBCA

EBCA Holiday Party a Sweet ‘Ugly Sweater’ Affair

2 East Bay Claims Association News Network • January 2014

The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals, through: continuing education; industry knowledge and contacts; and a strong commitment to integrity and respect in networking.

2 0 1 4 O f f i c e r s

2 0 1 4 B O a r d O f d i r e c t O r sRay Depa Crawford & Co.

Speakers Committee

Kathleen tayloRPaul Davis Restoration East BayCCNC Voting Rep/Special Events

lynna haRRisonAssociation News Network, Inc.

Membership Chair

lisa WinnTempHome Services

CCNC Voting Rep

secretaryMichelle WinDsoR

CRDN(925) 872-6333

[email protected]

Past PresidentJoDi DeVillieR

Coast Construction Company(510) 533-7168

[email protected]

PresidentJoe BaughMan

SRI Environmental(925) 788-3875

[email protected]

treasurerJohn ehleRt

JR Structural(925) 890-9818

[email protected]

eRic leWisCRDN Greater Bay Area

Golf Tournament Committee

Vice PresidentgeMMa houseR

Paul Davis Restoration(510) 803-7069

[email protected]

KaRin lanDRyVan de Poel, Levy & Allen, LLP

Legal Counsel

BRyan haRRisonAssociation News Network, Inc.

Newsletter/Webmaster

Joe BaughMan SRI Environmental

Golf Tournament Chair

John ehleRtJR StructuralBookkeeping

RoBeRt MahRGL Forensic Accountants

Finance Advisor

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East Bay Claims Association News Network • January 2014 3

Happy New Year to all! I hope you and yours had a happy holiday. I look forward to seeing all of you at our first luncheon of the year on January 8th where we will be welcoming back Bill Staples of, Archer Norris returning with the latest case law decisions affecting the P&C insur-ance claims world.

I am honored to be serving as your President for 2014-15 and want to thank Jodi DeVillier, of Coast Construction Company, for serving as President for the last two years and laying the great ground work for the bettering of our association. Her leadership has seen that we become incorporated and that we move forward with our nonprofit status. She always led the board with heart. Jodi will continue to help shape our great association as Immediate Past President.

I am happy to introduce our 2014 Officers and Board of Directors. Serving as my Vice President is Gemma Houser of Paul Davis Restoration, John Ehlert with JR Structural will serve as our Treasurer, Michelle Wind-sor with Certified Restoration Drycleaning Network (CRDN) will step in as our Secretary and as mentioned before, Jodi will stay on as immediate past President.

Our Board of Directors will include Kathleen Taylor, with Paul Davis Restoration; Stevan Muir, with CSAA; Ray Depa, with Crawford and Company; Bryan Harrison, with Association News Network; Lisa Winn with TempHome Services; Lynna Harrison, with Association News Network; Robert Mah, with

Inside this issue

January 2014 VolumE XXII . NumbER I

Insurance Claims Professionalsassoc ia t ion

www.EastBayAdjusters.org January/Incoming message from 2014EBCA President, Joe Baughman

Pleasure and Honor To Serve As Your EBCA President

continued page 4

235679

101112131516

• 2014 EBCA Officers & Board of Directors

• January message from 2014 EBCA President Joe Baughman

• EBCA 2014 Calendar of Events

• People on the move

• Holiday Party Photos

• William Staples to present his Annual Case law Review at January 8 EbCA

• Holiday Party Photos

• Association News Network Job Connection classified ads

• News From The DoI

• East bay Claims A.N.N. Services Directory

• Holiday Party photos continued

• Join EbCA NoW for 2014! - Happy New Year!

www.EastBayAdjusters.org

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continued from page 3

President’s Message

RGL Forensic Accountants; Karin Landry, with Van de Poel, Levy & Allen, LLP; and Eric Lewis, with Certified Restoration Drycleaning Network (CRDN). Each of these individuals will serve in a specific capacity and I am proud to have such a dedicated and hardworking board this year.

Our Holiday “ugly sweater” Party was a great success and thank you to everyone that was in attendance. I’d like to give a huge thank you to our Committee chairs Kathleen Taylor, Gemma Houser and John Ehlert for putting on such a great event that helps provide funds and of course toys to the Bay Area Crisis Nursery. Our 2013 Holiday party was able to generate over 80 new toys and over $3500.00 dollars which goes to help so many kids and families that are very much in need of assistance. A special Thank You to all of our great sponsors and attendees that dug deep to make these donations happen and allow this great organization the opportunity to thrive within our community. To find out more about the Bay Area Crisis Nursery you can visit their website www.bacn.info

Our Membership Drive is in full effect. If you have not yet renewed or joined for 2014 I invite you to do so now. You can go to our website www.eastbayadjusters.org to become a member or feel free to contact our Membership chair Lynna Harrison for more information at (925) 785-7021 or [email protected]. Please do not forget to respond to our Evite or call Michelle Windsor at (925) 872-6333 or [email protected]. Its simple to purchase your lunch now online at www.eastbayadjusters.org.

I look forward to seeing you all at Zio Fraedo’s in Pleasant Hill on January 8th.

Respectfully,

Joe BaughmanJoe baughman2014 President, East Bay Claims AssociationSRI Environmental, Inc.(925) [email protected]

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Wednesday, January 8, 2014Annual EBCA Case Law Reviewat Zio Fraedos - see page 9Bill Staples, of Archer Norris, to return with the latest case law decisions affecting the P&C Insurance Claims world

Wednesday, February 12, 2014 - luncheon meeting

Wednesday, March 12, 2014 - luncheon meeting

Wednesday, April 9, 2014 - luncheon meeting

Wednesday, May 14, 2014 - luncheon meeting

Wednesday, June 11, 2014 - luncheon meeting

Friday, July 25, 2014 - annual EBCA Golf Tournament - Eagle Vines, Napa

Tues-Wednesday, August 19-20, 2014 - 21st Annual CCNC

EBCA2014Calendar of Events

Details and Updates at EastBayAdjusters.org

EBCA Designated Charitable Beneficiaries Include:3 Bay Area Crisis Nursery 3 Childrens’ Hospital Oakland

3 Insurance Industry Charitable Foundation

3 Food Bank of Contra Costa & Solano Counties

3 STAND - www.standagainstdv.org

3 American Foundation for Suicide Prevention

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on the MoveeopleP

Jim Krueger has recently made the transition to the vendor side of our industry. Jim will be working as the Business Develop-ment Manager for ServiceMaster Advantage. They service the Sacramento, San Joaquin, and El Dorado Counties and are owned by Brock and Franse Mathews.

Jim will be bringing over 17 years of claims experience and over 25 years of customer service

to his new position which will allow him to assist their cus-tomers in every aspect of their claims. Jim is well connected to the industry and its representatives in the Northern California region in many levels. The energy, knowledge, and compassion he has for his job and people in general are going to be a great asset to the team.

Most recently Jim worked as the Senior General Adjuster at Sams & Associates. Prior to that, Jim worked in Northern California for Farmers Insurance as a Branch Claims Super-visor and a Senior General Adjuster for the Large Property Center of Excellence. Prior to moving to Northern California in 2005, Jim worked for State Farm as a Multi-line Claim Rep-resentative, Catastrophe Claim Representative, and a Senior

Claim Representative based out of Reno, Nevada. Jim graduated from the University of Nevada-Reno in

1994 with a Health Sciences Degree. He ran track and cross country in college and high school. Jim also attended Porter-ville Junior College. Jim grew up in the Midwest in Colorado and Nebraska and was born in Toms River, NJ.

Jim is an avid runner, cyclist, triathlete, and golfer. He is a proud father of three girls and one son. Jim is engaged to Marianne Neil. Jim and Marianne will be getting married in Maui this upcoming summer.

I have known Brock and Franse since 2005. We have always had a great friendship and almost brotherly like connec-tion. It is a perfect fit for us to work together with our like-mind-ed thinking of taking care of yourself, your employees, and your customers with the utmost respect. I am very enthusiastic to bring my experience and energy to their company and help them grow even more successful than they already are. Having worked closely with the ServiceMaster franchises throughout the country and the ties I had from Farmers Insurance it was an easy decision to switch careers into a management and market-ing type role for this awesome company. Being an “out-of-the box” kind of guy, I am hoping to bring some new concepts and claims experience to the vendor side of our industry to help everyone become more efficient and successful.

Jim Krueger


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continued next page...

EBCA Holiday Party a Sweet ‘Ugly Sweater’ Affair


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continued page 10


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Kick-Off The New Year With EBCA

Wednesday, January 8, 2014Join the EBCA for the first luncheon meeting of the New Year!



Staples To Return for Legal Review at January 8, 2014 EBCA

Known for his courtroom command and credibility, William H. Staples is a veteran defense litigation generalist. He heads the litigation group for Archer Norris, and resolves complex disputes and achieves numerous defense verdicts and cost-effective settlements.

He represents businesses, employers, manufacturers and their insurance carriers. He will return to the EBCA Wednesday, January8, 2014 to kick-off the new year with a return to his annual case law review.

For the past three decades, Mr. Staples’ practice emphasis has included product liability, construction defects and disputes, employment and commer-cial litigation, premises liability, toxic torts and catastrophic injuries. Elevator and escalator injuries are a special practice focus.

Representative achievements include minimizing a $360 million product liability class action for a national window manufacturer and prevailing before the Supreme Court of California on a housing discrimination claim.

The firm web site states: “Bill positions cases to refute plaintiffs and achieve early resolution, managing the critical investigation process and expert teams. He presents compelling evidence before judges and juries and in alter-native dispute resolution forums, often achieving favorable results in cases with unsympathetic defendants and challenging fact patterns”.

In addition to being a long-time supporter of the East Bay Claims Associ-ation, Bill has been a member of the executive council and is currently the na-tional membership chair of Association of Defense Trial Attorneys, a selective professional network of highly respected attorneys viewed as “one in a million.”

Wednesday

January 8, 2014

Join the EBCA for the first luncheon meeting of the New Year!



annual Case Law reviewat

Zio Fraedo’s 611 Gregory Lane, Pleasant Hill, CA 94523

11:15 a.m. check-in/mixerLuncheon from 12:00 noon - 1:00 p.m.

FREE to 2013-’14 Adjuster Members - Adjusters Now Join for FREE (suggested $10 donation to the EBCA Charitable Fund)

$45 Non-Members/Guests or No Reservations

$35 for current paid 2013 Associate Members

Purchase your lunch online, at:www.EastBayAdjusters.org

Otherwise, for payment by cash or check at the door, please make reservations now with

2013 EBCA Secretary, Gemma Houser:[email protected] • (510) 803-7069



continued page 15


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Former broker-agent charged with multiple felonies for identity theft and forgery; more victims are possible

LOS ANGELES, Calif. - Eugene Shy-Ren Hsu, 31, of West Covina, a former insurance broker-agent, was arrested by Department of Insurance officers December 19, 2013, and charged with multiple felony counts including grand theft, forgery, and identity theft for allegedly using another agent’s identity to obtain a credit card and purchase life insurance policies without consumers’ knowledge, which netted him tens of thousands in commissions.

“My department regulates more than 325,000 licensed profes-sional agents and brokers who work hard to safeguard sensitive client information,” said Commissioner Dave Jones. “It is inconceivable that a former agent whose license was already revoked by my office would go to such lengths to game the system for his personal gain. I will not tolerate deceitful actions that smear the reputation of honest agents and brokers.”

An investigation led by the California Department of Insur-ance (CDI) revealed that Eugene Hsu, owner and operator of NCP Insurance Center, allegedly stole the identity of an unsuspecting licensed California insurance agent who applied for a job with Hsu. Hsu allegedly stole the licensed agent’s Department of Insurance identity in order to write several life insurance policies without the agent’s knowledge.

As a result, Hsu collected more than $16,000 in fraudulent commissions on policies issued between June 25, 2010 and October 19, 2010. The individuals named on the life insurance applications had no idea a life insurance policy was purchased in their name. In addition, the investigation determined that Hsu used the licensed agent’s identity to obtain a credit card with GE Money Bank and charged close to $4,000 in insurance premium charges to keep his scheme going and continue collecting commissions.

The Department of Insurance is asking anyone who responded to a job posting on Craigslist.org from Eugene Hsu with NCP Insurance or purchased insurance from the suspect to check their credit report for unusual activity and confirm with their insurance company the validity of any policies. Consumers who have concerns or find they do not have legitimate coverage are asked to contact the Department of Insurance’s Consumer Hotline at 800-927-4357.

Hsu is being prosecuted by the Los Angeles County District Attorney’s office with bail set at $70,000 and faces a maximum of three years in prison if found guilty on all counts.

Convicted felon uses stolen identity to secure credit card and submit bogus insurance applications

East Bay Claims Association News Network • January 2014 13EAst BAy ClAims AssociAtionnewsnetwork services Directory

cOntractOrs - MicrOBial reMediatiOnalliance enVirOnMental - ed Work3545 Victor Street www.alliance-enviro.com • (408) 830-9700Santa Clara, CA 95054 [email protected] • Fax(408) 980-9749aMerican technOlOgies, inc. - Kyle Pickett30911 Wiegman Road [email protected] • (510) 429-5000Hayward, CA 94544 Fax (510) 429-5010BelfOr usa - dave Warters/lisa schwichtenberg2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110Hayward, CA 94545 [email protected]. stePhens enVirOnMental, inc. - steve Macfarlane/Kim Macfarlane4047 Clipper Court www.pwstephensinc.com • (510) 651-9506Fremont, CA 94538 Fax (510) 651-7702reneW systeMs - Marie BordersPO Box 2702 (415) 601-1715Novato, CA 94938 [email protected] ManageMent cOMPany Water, Smoke & Environmental Specialists (800) 400-505832550 Central Ave. Fax (510) 324-8016Union City, CA 94587 [email protected] testing & cOnsultingBlOcK enVirOnMental serVices - Jennifer Block, PhD, REA, CAC2451 Estand Way [email protected] • (925) 682-7200Pleasant Hill, CA 94523-3911 Fax (925) 686-0399

fire inVestigatOrs fire cause analysis - ulises castellon, cPcuThroughout California, Arizona (800) 726-5939 • Fax: (510) 649-3099Nevada, Oregon, N. Dakota & Minnesota [email protected] cOVeringflOOr cOVerings internatiOnal - steve taylor 5757 Sonoma Dr. (925) 426-8800 Pleasanton, CA 94566 [email protected] creeK carPet One - shelly lari2085 N. Broadway Ste 300 [email protected] • (925) 947-3771Walnut Creek, CA 94596 Fax: (925) 947-3752

furniture/antiques restOratiOn WOOd Wizard - darrell stimson253 Briar Drive [email protected] • (925) 370-1489Martinez, CA 94553 www.AWoodWizard.com • Fax (925) 370-7733

leaK detectiOn/PluMBingaMerican leaK detectiOn - hillel salomonP.O. Box 438 (800) 353-LEAK (5325)Berkeley, CA 94701 www.AmericanLeakDetection.com

OVersPray reMOValnatiOnWide OVersPray - eric gerencser Benicia, California www.overspray.net • (925) 408-5909Safe Overspray Removal [email protected] • (800) 345-1269

PrOPerty restOratiOn - clOthing sPecialistsBlue sKy cleaners - robert strongGarment Restoration - Nobody CARES about you more (925) [email protected] Fax (925) 445-6002crdn - steve depper/Michelle Windsor2094 Mt. Diablo Blvd. (877) 939-1588 Walnut Creek, CA 94596 www.crdngba.comfrsteam - Jim and courtney nicholas3201A Investment Blvd Natalie Lagorio: [email protected] • 510-723-1000Hayward, CA 94545 Liza Andrade: [email protected] • 510-723-1000

accident recOnstructiOnistsBOster, KOBayashi & assOciates - Michael KreutzelmanServing the United States 24 hr. (925) 963-9653 • (925) 447-6495and Overseas Fax (925) 447-6589

cOntractOrs-asBestOs/lead/MOld reMediatiOnalliance enVirOnMental grOuP - ed Work3545 Victor Street www.alliance-enviro.com • (408) 830-9700Santa Clara, CA 95054 [email protected] • Fax(408) 980-9749aMerican technOlOgies, inc. - Kyle Pickett30911 Wiegman Road [email protected] • (510) 429-5000Hayward, CA 94544 Fax (510) 429-5010JM enVirOnMental, inc. - John Moore & the JM teamPO Box 2189 www.jmenvironmental.net • (916) 726-0304Granite Bay, CA 95746-2189 Fax (916) 726-0340P.W. stePhens enVirOnMental, inc. - steve Macfarlane/Kim Macfarlane4047 Clipper Court www.pwstephensinc.com • (510) 651-9506Fremont, CA 94538 Fax (510) 651-7702Paul daVis restOratiOn Of the east Bay - greg Brumley3251 Franklin Canyon Rd [email protected] • (925) 939-1300Rodeo, CA 94572 www.PDRestorationEastBay.comthe restOratiOn cleanuP cOMPanyWater, Smoke & Mold Damage Specialists 800-500-4310Sewage Decontamination www.thecleanupco.comrestOratiOn ManageMent cOMPany Water, Smoke & Environmental Specialists (800) 400-505832550 Central Ave. Fax (510) 324-8016Union City, CA 94587 [email protected]

cOntractOrs - electricaltucKnOtt electric cO. - robert a. tucknott6850 Regional St. Suite 110 [email protected] • (925) 931-0800Dublin, CA 94568 www.Tucknott.com • Fax (925) 931-0817

cOntractOrs - general/restOratiOnaaa flOOd & fire - eMergency serVices - Water, fire, smoke, Mold186 Barnard Ave www.AAAFloodAndFire.com • SJ Office: (408)270-9111San Jose, CA 95125 [email protected] • SSF Office 1(888)Dry1Out(379-1688)BelfOr usa - dave Warters/lisa schwichtenberg2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110Hayward, CA 94545 [email protected] cOnstructiOn - steve Mink/Jodi deVillier718 Kennedy St www.CoastConstruction.net • (510) 533-7168Oakland, CA 94606 24 Hr Em: (510) 773-6379 K2gc general cOntractOr, inc. - Ken turnageWe treat your home as if it were our own, www.K2GCinc.com • (925)754-5232and value your time as we do our own. K2GC@comcast .netMarK scOtt cOnstructiOn, inc. - troy Brincat/david dickersonResidential & Commercial msconstruction.com • Pl. Hill: (925) 944-050224 Hour Em Service Fairfield:(707)804-8880•Stockton:(209)982-0502Paul daVis restOratiOn Of the east Bay - greg Brumley3251 Franklin Canyon Rd [email protected] • (925) 939-1300Rodeo, CA 94572 www.PDRestorationEastBay.comWalter M. sPrings cOnstructiOn - Murat zelinki881 Hurlingame Ave. (650) 888-5150 Redwood City, CA 94063 www.SpringsConstruction.comWingard cOnstructiOn - nichole norton 24 Hr. Em (800) 232-7150One-Call Contractor for all your Corp.office:(925)689-9322reconstruction needs [email protected] • Lodi: (209) 368-2464

Paid Sponsorship listings directory - for info on being included, call 209-229-8240, or email: [email protected]

A HUGE thank you to ALL our Paid Ad & Listing Sponsors. This works because of you!

continued next page


http://www.AWoodWizard.com

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A.N.N. ServiceS Directory

Submissions Deadline for all Advertising and Content for the February 2014 issue is

January 17, [email protected] • 209-229-8240


The East Bay Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or EBCA. Both the publisher and the association assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. A.N.N., Inc. reserves the right to reject any adver-tising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site.

Go to: www.eastBayadjusters.org

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PrOPerty restOratiOn/cOntentsaMerican technOlOgies, inc. - Kyle Pickett30911 Wiegman Road [email protected] • (510) 429-5000Hayward, CA 94544 Fax (510) 429-5010BelfOr usa - dave Warters/lisa schwichtenberg2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110Hayward, CA 94545 [email protected] daVis restOratiOn Of the east Bay - greg Brumley3251 Franklin Canyon Rd [email protected] • (925) 939-1300Rodeo, CA 94572 www.PDRestorationEastBay.comthe restOratiOn cleanuP cOMPanyContents Restoration Specialists 800-500-4310Asbestos Decontamination, NS Inventory www.thecleanupco.com restOratiOn ManageMent cOMPany Water, Smoke & Environmental Specialists (800) 400-505832550 Central Ave. Fax (510) 324-8016Union City, CA 94587 [email protected] Of freMOnt - sharon Boyd2731 Fair Oaks Ave. [email protected] • (800) 750-8439Redwood City, CA 94063-3506 Fax (650) 299-9086serViceMaster Of liVerMOre/hayWard - Bassam Kneizeh/Kelly Banducci1001 Shannon Ct. Ste C (925) 960-1377Livermore, CA 94550 Fax (925) 960-1376serViceMaster Of naPa ValleJO & Benicia - eric larson/lynn fullerP. O. Box 6867 [email protected] • (800) 648-1608Napa, CA 94581 Fax (707) 257-1608serViceMaster Of OaKland/alaMeda - Jean hughes14498 Wicks Blvd [email protected] • (510) 351-0581San Leandro, CA 94577-6712 Fax (510) 351-4704serViceMaster Of san MateO/san franciscO - david decker439 Eccles Ave. [email protected] • (650) 593-4700S. San Francisco, CA 94080 Fax (650) 873-6334serViceMaster restOratiOn serVices - ryon haywardServing Contra Costa [email protected] • (800) 480-TIDY& Marin Counties www.svmcleaning-restoration.com

Anderson Group, Int’lCRDN

Environmental Remedies, Inc. (ERi)

JR Structural, Inc.PW Stephens Environmental, Inc.

Paul Davis RestorationProtera, Inc.

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January 2014Volume XXII Number I www.EastBayAdjusters.org

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