e mail etiquette
DESCRIPTION
bnlmlTRANSCRIPT
-
And more
-
Leadership and communication are inseparable. You cant have one without the other. ---Claude I. Taylor
-
General E-mail Etiquette Rules ALL CAPS IS CONSIDERED SHOUTING
So is over punctuating!!!!!!
Not using capitalization or punctuation makes e-mail hard to read
Text messaging abbreviations r confusing 2 ur co-workers
Avoid emoticons
Explain Acronyms
Check spelling and grammar before sending
Keep slang at a minimum
-
Think of these before you hit send Needed (Does the recipient need this to do their job)
Timely Relevant Complete
Appropriate Compliant (e-discovery) Professional Inoffensive
Targeted Limit use of Reply to all Limit use of CC/BC Use Distribution Lists Carefully Best Channel
-
Format your e-mails We need to test the upgrade before we proceed with
the pilot in Pediatric Otolaryngology. Does the project have the funding to purchase a couple of the hardware upgrades so I can test with in this area? I can provide you a quote from Insight for the upgrade. I need to verify that it works as advertised before we advertise that we can do this for all devices.
-
Paragraphs and bullets clarify We need to test the upgrade before we proceed with the
pilot in Pediatric Otolaryngology.
Does the project have the funding to purchase a couple of the hardware upgrades so I can test with in this area?
I will
1. provide you a quote from Insight for the upgrade
2. verify that it works as advertised before mass deployment
-
Building better e-mails Strengthen the Subject
Sculpt the body
-
Strengthen the Subject Use Keywords in Subject line
Action: Prepare slides for Leadership Breakfast on June 17
Info: Update on E-mail Etiquette Presentation
Confirmed: Presentation will be ready for review on June 6th
Delivery: Slide pack for June 17th Leadership Breakfast
Entire message in subject line
June 17th Leadership Breakfast Slides looks good (eom)
-
Sculpt the Body Break message into sections
Action summary What is the point of the e-mail
Background Detail, but organize into
Key points
Definitions
If audience is in the know do not go into complete history
Close Next steps or actions items
If you include attachments give explanation of what they are.
-
Rules 3 Volley Rule
If a topic is bounced back and forth more than 3 times it is time to pick up the phone or schedule a meeting.
24 Hour Rule
It is okay to write a heated e-mail, just wait 24 hours before you send it.
-
The Noise Daily approximately 180 billion emails are sent
An estimated 100 billion of these emails may be unsolicited
Unwanted email Phishing
Appear to be from legitimate site, businesses Request personal or financial information Only work if you click or respond, best to just delete
Spam Ads and scams Replying or unsubscribing validates your address for more spam Do not reply, delete email
Virus Installed software without knowledge or consent Computer use monitored and controlled You must click or open program to infect
-
Why? What is the point of these E-Mails?
Money - #1 reason
Selling information on black market
Health Care approximately $50 per account
Credit Cards approximately $2-3 per account
Who is behind this?
Average hackers/scammers
Organized criminals
-
Wording to make you feel that you have to
comply or you cannot access your money.
Leaves no way to contact someone to verify authenticity.
No specific time to comply
-
When you hover over links you see that they dont go to where you
expect them.
-
Never open an attachment from
someone you do not know.
-
Support groups will never ask for you to send you user id and
password via e-mail
-
Who to contact? E-Mail Address to know
Report abusive e-mails to [email protected]
Report Incidents to [email protected]
Security Questions to [email protected]
Information Security Web Portal
http://portal.wusm.wustl.edu/mscits/informationsecurity
-
Future Topics How to protect information?
Safe computing for home and your children?
Electr0nic Discovery?