e mail etiquette
DESCRIPTION
A presentation on email etiquette I gave to our company managers.TRANSCRIPT
![Page 1: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/1.jpg)
E-mail EtiquetteSmith Management Group
![Page 2: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/2.jpg)
"There are four ways, and only four ways, in which we have contact
with the world. We are evaluated and classified by these four
contacts: what we do, how we look, what we say, and how we
say it."
- Dale Carnegie (1888-1955)
![Page 3: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/3.jpg)
Smith Management Group
Use Cc:• Don’t expect a
response• Only those who
need to know• Remove contacts
that don’t need to see your response
• Overuse will cause your email to be ignored
Use Bcc:• Protect Privacy• When contacts do
not know each other• Email addresses
are hidden – good for large groups
• Check your motives! Can be considered unethical
Use To:
• Those you expect to read & respond
• Those you are specifically addressing
![Page 4: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/4.jpg)
Start with the End.
Make your most important point first, then provide detail if necessary.
![Page 5: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/5.jpg)
CAUTION! Reply to AllThe default response should be to reply only to the sender.Before you reply to everyone, make sure that everyone needs to know.
![Page 6: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/6.jpg)
Smith Management Group
Down-Edit your replies
• Shows Respect for Other’s Time
• Gives Clarity to your Response
• Removes Clutter
• Keeps Conversation on Track
![Page 7: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/7.jpg)
Provide “If-Then” Options
• Avoid back-and-forth emails• ‘If you complete this, then let me know.• I can meet at 2pm; If this will not work, then
please let me know 3 times that will work for you.
![Page 8: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/8.jpg)
Don’t “copy up” as a means of coercion.
• Try another form of communication
![Page 9: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/9.jpg)
•DON’T WRITE IN ALL-CAPS•Use Spell Check
•Don’t Avoid Personal Contact• Don’t use Colored Fonts
![Page 10: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/10.jpg)
•Don’t send when tired or mad•Don’t send it if you wouldn’t say
it•Use Proper Punctuation
•Don’t answer e-mail after 6pm•Remember, it’s not private!
![Page 11: E mail etiquette](https://reader036.vdocuments.us/reader036/viewer/2022062616/54991f4cb4795912488b45e0/html5/thumbnails/11.jpg)