e com n telephone

8/4/2019 e Com n Telephone

1/25

Word derivation

I. Complete the text with the correct form of the word in the column

on the right Base word

Online _________ is the process whereby shop___________ directly buy goods or services from consume

a _______ shop in real-time, without an intermediary service, over the

Internet. sell

It is a form of ___________ commerce. An online shop, e-shop, e-

store, electricityinternet shop, webshop, webstore, online store, or virtual store

evokes the physical ________ of buying products and services at a analog

brick-and-mortar_________ or in a shopping center. retail

The process is __________ Business-to-Consumer(B2C) online

shopping. callWhen a business buys from another business it is ___________ as know

Business-to-Business (B2B) online shopping.


2/25

I. Complete the text with the correct form of the word in the

column on the right Base word

Electronic commerce,__________ known as e-commerce, common

eCommerce or e-comm, refers to the _______ and selling buy

of products or services over ____________ systems electric

such as the Internet and other computer networks.

However, the term may refer to more than just ________ buy

and selling products online. It also __________ the entire include

online process of_____________ , marketing, selling, develop

delivering, servicing and ______for products and services. pay

The amount of trade conducted electronically has ______ grow

extraordinarily with widespread Internet __________ . use


3/25

I. Complete the text with the correct form of the word in

the column on the right Base word

A large __________ of electronic commerce is conducted percent

___________ in electronic form for virtual items access entire

to premium content on a website, but _______ electronic most

commerce involves the ____________ of physical items transport

in some way. Online retailers are sometimes ________ know

as e-tailers, and online retail is sometimes known as e-tail.


4/25

Whats a business?

Business (noun): 1 commercial activity; a commercial

organization. 2 somebody's regular occupation; workto be done or things to be attended to. 3 somebody's

concern.

OTHER WORDS: businessman/businesswoman (noun);

businesslike (adjective); busy (adjective)


5/25

Introducing yourself

Hey George. It's Lisa calling. (informal)

Hello, this is Julie Madison calling.Hi, it's Gerry from the dentist's office here.This is she.*Speaking.*

*The person answering says this if thecaller does not recognize their voice.*http://www.englishclub.com/speaking/telephone_language.htm

Telephone English*


6/25

Asking to speak to someone

Is Fred in? (informal)

Is Jackson there, please? (informal)Can I talk to your sister? (informal)

May I speak with Mr. Green, please?

Would the doctor be in/available?


7/25

Connecting people

Just a sec. I'll get him. (informal)

Hang on one second. (informal)

Please hold and I'll put you through to

his office.

One moment please.

All of our operators are busy at thistime. Please hold for the next available

person.


8/25

Making special requests

Could you please repeat that?

Would you mind spelling that for me?

Could you speak up a little please?Can you speak a little slower please. My

English isn't very strong.

Can you call me back? I think we have a bad

connection.

Can you please hold for a minute? I have

another call.


9/25

Taking a message for someone

Sammy's not in. Who's this? (informal)

I'm sorry, Lisa's not here at the moment. Can I

ask who's calling?

I'm afraid he's stepped out. Would you like to

leave a message?

He's on lunch right now.Who's calling please?

He's busy right now. Can you call again later?I'll let him know you called.

I'll make sure she gets the message.


10/25

Confirming information

Okay, I've got it all down.

Let me repeat that just to make sure.Did you say 555 Charles St.?

You said your name was John, right?

I'll make sure he gets the message.


11/25

Leaving a message in an answering machine

Hey Mikako. It's Yuka. Call me! (informal)

Hello, this is Ricardo calling for Luke. Could

you please return my call as soon as possible.

My number is 334-5689. Thank you.Hello Maxwell. This is Marina from the

doctor's office calling. I just wanted to let you

know that you're due for a check-up thismonth. Please give us a ring/buzz whenever

it's convenient.


12/25

Finishing a conversation

Well, I guess I better* get going. Talk to you

soon.

Thanks for calling. Bye for now.

I have to let you go now.I have another call coming through. I better

run.

I'm afraid that's my other line.I'll talk to you again soon. Bye.

*Had better: It means would findit more suitable, more to

your advantage


13/25

Telephone Quiz

Question answer

1

When you pick up the

phone to call someone you

hear a __________ .

Dial tone ringer -

receiver

2If I'm not home leave amessage on my____

machine.

Directory answering -

dial

3

Sally must be talking to her

mom because I have been

getting a _____for two

hours.

Answer chat busy

signal


14/25

Question answer

4 I never answer my______while I'm driving.

Cordless cell

phone pay

phone

5

Mark always turns his _____

off when he is studying.

Ringer other line

- display

6I'm busy right now. Can you

_______ later.

Hang up call

back telephone

book

7You have to ____"0" for the

operator.

Answer hang up

- dial


15/25

Question answer

8

I have a _____ so I can do the

dishes and chat at the same

time.

Receiver busy

signal cordless

9

You will need a quarter or a

phone card if you want to use

the .

Cell phone pay

phone - pager

10 I know it was my boyfriendwho called because I have .

Dial tone calldisplay - directory


16/25

Saying of the day

Once bitten, twice shy

Possible interpretation: If an animal (such as a dog) bites

you one time, you will be extra careful the next time. This

sayings talks about learning from our mistakes.

Note:

once (adverb) = one time | twice (adverb) = two times | shy

(adj.) = reserved; timid; reluctant | Also: "Once bit, twiceshy" and "Once burned, twice shy


17/25

Slangs

Airhead: a silly, stupid person (US)

Play hooky: to stay away from school or work

without permission . (US)

Klutz: a clumsy or foolish person. (US/ AUS)

Writing CVs & Resumes in English. See

http://www.englishclub.com/business-english/resumes.htm


18/25

Money Vocabulary

1 A.T.M.abbr.Automated Teller Machine; cash

dispenserUK2 banknote n: a piece of paper money; billUS

3 billUS n. a banknote; a piece of paper money

4 blackmarket

n. illegal traffic in officially controlledcommodities such as foreign currency

5bureau de

change

n. establishment where currencies of

different countries may be exchanged

6 cash

n. 1 coins or bank notes (not

cheques); 2 actual money paid (not

credit)


19/25

7

cash

dispenserUK

n: automatic machine from which

clients of a bank may withdrawmoney; ATM

8 cashiern. person dealing with cash

transactions in a bank, store etc

9 coin n: a piece of metal money

10 currencyn. the money in general use or

circulation in any country

11 debt n. money etc owed by one person toanother

12exchange

rate

n. the rate at which one currency can

be exchanged for another


20/25

13foreign

exchange

n: the currency of other

countries

14 hard currency

n. currency that will probably not

fall in value and is readily

accepted

15 investv. to put money for profit into

business, land etc - investment n.

16 legal tendern: currency that cannot legally berefused in payment of a debt


21/25

17 petty cashUKn. a cash fund for small, everyday

expenses.

18

soft

currency

n. currency that will probably fall in

value and is not readily accepted.

19 speculate

v. (risky) buying of foreign currency,

land etc for rapid gain - speculation

n.

20 transactionn. a (usually commercial) exchange;

a deal - to transactv.


22/25

Phrasal Verb of the day

pack into to fit a lot of activities into a limitedtime

For example:

pack into sth. It's amazing how many meetings andinterviews Daniel can pack into a single day.

packed into sth. The tour includes visits to most of

the famous places in the country, all packed into fivedays.


23/25

Phrasal verbs are part of a large group of verbs called

"multi-word verbs". Phrasal verbs and other multi-

word verbs are an important part of the English

language. Multi-word verbs, including phrasal verbs,

are very common, especially in spoken English. A

multi-word verb is a verb like "pick up", "turn on" or

"get on with".

For convenience, many people refer to all multi-word

verbs as phrasal verbs. These verbs consist of a basic

verb + another word or words. The other word(s) can

be prepositions and/or adverbs. The two or threewords that make up multi-word verbs form a short

"phrase" - which is why these verbs are often all called

"phrasal verbs".


24/25

The important thing to remember is that a multi-word

verb is still a verb. "Get" is a verb. "Get up", is also a

verb, a different verb. "Get" and "get up" are two

different verbs. They do not have the same meaning. So

you should treat each multi-word verb as a separate

verb, and learn it like any other verb. Look at these

examples. You can see that there are three types ofmulti-word verb:

Example:

Look : direct your eyes in a certain direction.

Look after: take care of.

Look up: search for and find information in a

reference book.

Look forward to: anticipate with pleasure.


25/25

Suggested web pages for self-study:

www.bbc.co.uk/worldservice/learningenglish

www.saberingles.com.arwww.englisch-hilfen.de

http://www.english-online.org.uk/course.htm

www.agendaweb.org

http://www.1-language.com/

http://esl.about.com/cs/onlinecourses/a/a_ecourses.htm

For more, Google: Free english courses and check them on your own!
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e com n telephone

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