driving toward digital prosperitynew “general purpose technologies” drive change most...

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Driving Toward Driving Toward Digital Prosperity Digital Prosperity Dr. Robert Atkinson Dr. Robert Atkinson President President Information Technology and Innovation Foundation Information Technology and Innovation Foundation Presentation at the Presentation at the Gateway to Innovation Conference Gateway to Innovation Conference St. Louis, MO St. Louis, MO April 30, 2008 April 30, 2008

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Page 1: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Driving Toward Driving Toward Digital ProsperityDigital Prosperity

Dr. Robert AtkinsonDr. Robert AtkinsonPresident President

Information Technology and Innovation FoundationInformation Technology and Innovation Foundation

Presentation at the Presentation at the Gateway to Innovation ConferenceGateway to Innovation ConferenceSt. Louis, MOSt. Louis, MO

April 30, 2008April 30, 2008

Page 2: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

TodayToday’’s Presentations Presentation

The Power of the IT RevolutionThe Power of the IT Revolution

IT and the Productivity TurnaroundIT and the Productivity Turnaround

Five Big TrendsFive Big Trends

Why IT is Important and What Regions Can Why IT is Important and What Regions Can Do To Support ItDo To Support It

Page 3: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

New New ““General Purpose TechnologiesGeneral Purpose Technologies”” Drive ChangeDrive Change

Most innovations comes in incremental improvements, with modest Most innovations comes in incremental improvements, with modest changes in products and processes.changes in products and processes.

But approximately every half century a new technology system But approximately every half century a new technology system emerges that impacts virtually everything:emerges that impacts virtually everything:

what we produce, what we produce, how we produce it, how we produce it, how we organize and manage production, how we organize and manage production, the location of productive activity, the location of productive activity, the infrastructure needed, the infrastructure needed, the laws required concerning issues as property rights and permithe laws required concerning issues as property rights and permitted forms of business tted forms of business organisation.organisation.

Since the midSince the mid--1990s IT has been the engine of change and growth.1990s IT has been the engine of change and growth.

Page 4: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

General Purpose Technologies Go General Purpose Technologies Go Through PhasesThrough Phases

When the GPT begins life, it is usually in a crude form When the GPT begins life, it is usually in a crude form that is only slowly improved and adapted.that is only slowly improved and adapted.

Later in its evolution, when it is becoming well Later in its evolution, when it is becoming well developed, its efficiency rises quickly and its use rapidly developed, its efficiency rises quickly and its use rapidly and broadly proliferates.and broadly proliferates.

Eventually physical limits are approached, causing gains Eventually physical limits are approached, causing gains in efficiency to slow and adoption rates to slow as all in efficiency to slow and adoption rates to slow as all available applications are used.available applications are used.

Page 5: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

We went from thisWe went from this……

Page 6: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

To this.To this.

Page 7: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

We Went From ThisWe Went From This……..

Page 8: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

To this.To this.

Page 9: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

GPTGPT’’s Have 3 Main Characteristicss Have 3 Main Characteristics

1.1. They undergo rapid price declinesThey undergo rapid price declinesand performance improvements.and performance improvements.

Page 10: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Moore’s Law Has Not Slowed Down(Transistor Growth in Intel Computer Processor Chips)

Page 11: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

MooreMoore’’s Law Means that s Law Means that Computing Power is Almost FreeComputing Power is Almost Free

$480

$2

$0 $100 $200 $300 $400 $500 $600

1978

2003

MicrosoftMicrosoft’’s free s free WindowWindow’’s Live Hotmail s Live Hotmail email service provides 5 email service provides 5 GB of storage for GB of storage for subscribers. It would subscribers. It would cost Microsoft almost cost Microsoft almost $100 million for each $100 million for each subscriber if they used subscriber if they used 1975 storage technology.1975 storage technology.

(Intel processing costs in $ per MIPS)

Page 12: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

GPTGPT’’s Have 3 Main Characteristicss Have 3 Main Characteristics

1.1. They undergo rapid price declines They undergo rapid price declines and performance improvements.and performance improvements.

2.2. They are pervasive.They are pervasive.

Page 13: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Computing Used to be ScarceComputing Used to be Scarce

Page 14: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Now IT is EverywhereNow IT is Everywhere(70% of computer chips don(70% of computer chips don’’t go into computers)t go into computers)

• GPS to show where it is.

• Microwave sensors to measure the flow of the cotton.

• RFID tag inserted into each bundle to let processors know precise origin of the bundle.

• Wireless data communications.

• The computing power of 8 PC’s.

The new John Deere Cotton Harvester : John Deere & Co. CEO Bob Lane says he doesn’t make tractors but rather “sophisticated mobile information factories.”

Page 15: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

IT is a Growing Share of Capital InvestmentIT is a Growing Share of Capital Investment

Page 16: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

But Sectors Differ in Their IT InvestmentBut Sectors Differ in Their IT Investment

02468

Ret

ail

Man

uf

Logi

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ansp

ort

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are

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Source: Information Week, October 27, 2007

Page 17: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

GPTGPT’’s Have 3 Main Characteristicss Have 3 Main Characteristics

1.1. They undergo rapid price declines They undergo rapid price declines and performance improvements.and performance improvements.

2.2. They are pervasive.They are pervasive.

33.. They make it easy to invent and produce They make it easy to invent and produce new products, processes and business new products, processes and business modelsmodels..

Page 18: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

IT Underpins InnovationIT Underpins Innovation

Business modelsBusiness models: Wal: Wal--MartMart’’s supply chain; s supply chain; AmazonAmazon’’s long tail; iTunes and the decline bricks s long tail; iTunes and the decline bricks and mortar music stores; etc.and mortar music stores; etc.

Processes: self-service; mass customization;supply-chain integration; collaborative design; etc.

Products/Services: hybrid cars; transportationtelematics; human genome; etc.

Page 19: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

IT Drives GrowthIT Drives Growth

Page 20: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Better ToolsBetter Tools

Have Always Driven Have Always Driven

Economic GrowthEconomic Growth

Page 21: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Better Better ITIT ToolsTools

Drive Drive

TodayToday’’ss

Economic GrowthEconomic Growth

Page 22: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

IT Drives Productivity GrowthIT Drives Productivity Growth(U.S. annual labor productivity growth)(U.S. annual labor productivity growth)

Page 23: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Productivity Turnaround Has Been Productivity Turnaround Has Been Powered by ITPowered by IT

Oliner and Sichel found that the use and production of computersOliner and Sichel found that the use and production of computerswere responsible for 0.92 percentage points of the 0.89 percentawere responsible for 0.92 percentage points of the 0.89 percentage ge point increase in labor productivity growth rates between 96point increase in labor productivity growth rates between 96--2001 and 2001 and 9191--95.95.

The OECD found that IT (production and use) was responsible for The OECD found that IT (production and use) was responsible for 109 percent of the growth in labor productivity from 1996 to 200109 percent of the growth in labor productivity from 1996 to 2002.2.

Similar effects in nations like Australia, Canada, Finland, FranSimilar effects in nations like Australia, Canada, Finland, France, ce, Finland, Germany, Korea, Japan, the Netherlands and Switzerland.Finland, Germany, Korea, Japan, the Netherlands and Switzerland.

Page 24: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

IT IT DoesDoes Matter:Matter:IT is Correlated with Higher Productivity IT is Correlated with Higher Productivity and and ProfitsProfits

On average, for every dollar invested in IT, market valuation of a firm rises by over $10 (Brynjolfsson, Hitt, and Yang, 2002).

Page 25: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

But ItBut It’’s Not Just What You Invest, Its Not Just What You Invest, It’’s How s How You Invest and What You Do With ITYou Invest and What You Do With IT

U.S. firms in the UK get 3 times more U.S. firms in the UK get 3 times more productivity benefit from IT than do similar productivity benefit from IT than do similar UK firms. And over 80 percent of this UK firms. And over 80 percent of this advantage is related to better use of IT.advantage is related to better use of IT.

U.S. firms had more flexible HR policies.U.S. firms had more flexible HR policies.

U.S. firms devolved more IT authority to U.S. firms devolved more IT authority to lower levels.lower levels.

Page 26: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

The ITThe IT--Engine Is Not Likely to Run Out of Engine Is Not Likely to Run Out of Gas Anytime SoonGas Anytime Soon

The core technologies (memory, processors, storage, sensors, displays, and communication) continue to get better, faster, cheaper, and easier to use, enabling new applications to be introduced on a regular basis.

Many sectors, including manufacturing have not fully tapped the potential of e-transformation.

Application use is growing, by business and consumers and has not matured.

Page 27: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

5 Trends5 Trends

Page 28: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

1) Everything That Can Be Digitized Will Be1) Everything That Can Be Digitized Will Be

IT improvements: voice recognition, visual IT improvements: voice recognition, visual recognition, SOA.recognition, SOA.

Adoption: Broadband, ubiquitous computing, Adoption: Broadband, ubiquitous computing, ee--gov, egov, e--commerce.commerce.

Sectors adoption (e.g., health care)Sectors adoption (e.g., health care)

Atoms to bits: EAtoms to bits: E--tickets; Etickets; E--cash; Ecash; E--forms; Eforms; E--music, movies, books; Emusic, movies, books; E--banking.banking.

Page 29: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

(Source: Canadian Imaging Trade Association (2006). (Source: Canadian Imaging Trade Association (2006). ““Industry Data,Industry Data,””http://www.citacanada.ca/News/industry.htmhttp://www.citacanada.ca/News/industry.htm.).)

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

2001 2002 2003 2004 2005

Digital Film

Film Cameras vs. Digital Cameras

Page 30: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

2) The Rise of the Internet of Things 2) The Rise of the Internet of Things

Location services will be a Location services will be a next big thing (GPS next big thing (GPS enabled cell phones to enabled cell phones to grow from 153 million grow from 153 million today to 590 million in today to 590 million in 2011.)2011.)

Powered by IPV6: Powered by IPV6: Enough to give multiple IP Enough to give multiple IP addresses to every grain of addresses to every grain of sand on the planetsand on the planet

Page 31: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

3) Mass Customization is Replacing 3) Mass Customization is Replacing Mass ProductionMass Production

IT enables much of the IT enables much of the economy to be more economy to be more customized: customized:

DellDell’’s "builds "build--toto--order" order" model. model.

Architectural Skylight Architectural Skylight Company uses CAD to Company uses CAD to automate the production automate the production of windows to architectsof windows to architects''specifications.specifications.

““PandoraPandora”” lets users lets users create their own webcreate their own web--radio station.radio station.

Page 32: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

4) Innovation is Becoming 4) Innovation is Becoming More CollaborativeMore Collaborative

Firms are shifting from a model in which they operated as silos Firms are shifting from a model in which they operated as silos separated from each other separated from each other to networked firms linked to suppliers, customers, other organizto networked firms linked to suppliers, customers, other organizations like universities, ations like universities, and even competitors. and even competitors.

New and cheaper information and telecommunication tools (grid coNew and cheaper information and telecommunication tools (grid computing; IM; mputing; IM; telepresence; desktop collaboration tools) make collaboration eatelepresence; desktop collaboration tools) make collaboration easier.sier.

IBMIBM’’s Online Innovation Jam That Attracted More Than 37,000 Posts.s Online Innovation Jam That Attracted More Than 37,000 Posts.

InnocentiveInnocentive’’s Online Portal In Which Problems Posed By Business Are Outsourcs Online Portal In Which Problems Posed By Business Are Outsourced ed To The General Community For A Reward.To The General Community For A Reward.

Boeing Designed Its Dreamliner In a Real Time Global CollaboratiBoeing Designed Its Dreamliner In a Real Time Global Collaborative Effort.ve Effort.

Page 33: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Why Should Regions Care About IT?Why Should Regions Care About IT?

Page 34: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Manufacturing Jobs Are No Longer the Engine of Manufacturing Jobs Are No Longer the Engine of Regional GrowthRegional Growth

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

20000

1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006

Manuf actur ing Jobs

• Manufacturing jobs peaked in 1979.

• Since 2000, manufacturing jobs have declined by 3.1 million.

• The number of major manufacturing relocations and expansions have fallen 40 percent in last decade.

• Higher productivity will mean manufacturing will continue to decline as a share of employment.

Page 35: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Biggest Job Losers Among Traded Biggest Job Losers Among Traded Sectors: 1998 to 2006Sectors: 1998 to 2006

-600

-500

-400

-300

-200

-100

0

Pla

stic

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pute

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Source: U.S. DOL, Bureau of Labor Statistics, "Current Employment Statistics, Customized Tables" (BLS, 2007), <www.bls.gov/ces/>.

Page 36: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Biggest Job Gainers Among Traded Sectors: Biggest Job Gainers Among Traded Sectors: 1998 to 20061998 to 2006

0

50

100

150

200

250

300

350

Mem

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hip

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Des

ign

Con

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Jobs

(tho

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Source: U.S. DOL, Bureau of Labor Statistics, "Current Employment Statistics, Customized Tables" (BLS, 2007), <www.bls.gov/ces/>.

Page 37: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Percentage Change in U.S. Employment: Percentage Change in U.S. Employment: Manufacturing and Tech/IT, 2004Manufacturing and Tech/IT, 2004--20072007

-0.060

-0.040

-0.020

0.000

0.020

0.040

0.060

0.080

Manufacturing Tech/IT

Page 38: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Total Change in U.S. Employment: Total Change in U.S. Employment: Manufacturing and Tech/IT, 2004Manufacturing and Tech/IT, 2004--20072007

-600000

-400000

-200000

0

200000

400000

Manuf Tech/IT

Page 39: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

ITIT--Based Regional Economies Based Regional Economies Perform Better Perform Better

Page 40: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Cities with a Greater Share of IT Jobs Cities with a Greater Share of IT Jobs See Faster Growth in IncomeSee Faster Growth in Income

Information Sector

05

10At

tain

men

t Gro

wth

(199

0-20

00)

.1 .2 .3 .4 .5

Information Sector as % Total Earnings

Manufacturing

05

10At

tain

men

t Gro

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(199

0-20

00)

0 .05 .1 .15 .2 .25

% Employment In Manufacturing

Page 41: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

1

.8

.4

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Wag

e G

row

th19

90-2

000

(PM

SA)

Presence of Digital Economy Factors

.6

Metropolitan Economies with Stronger Metropolitan Economies with Stronger ““Digital Digital EconomiesEconomies””, Had Faster Wage Growth, Had Faster Wage Growth

Grand Rapids, MI

Rochester, NY

San Diego, CA

Austin, TX

Page 42: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

IT/Tech Provide Higher Wage JobsIT/Tech Provide Higher Wage Jobs

$32,850$32,850$38,930$38,930$65,290$65,290St. Louis St. Louis MetroMetro

$42,400$42,400$79,500$79,500United StatesUnited States

Production Production JobsJobs

All JobsAll JobsTech/ITTech/IT

Page 43: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

So Where is St. Louis?So Where is St. Louis?

Page 44: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Information Technology JobsInformation Technology Jobs

2007 Rank: 15

Change 2002 to 2007: +5

Page 45: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

The St. Louis Metro Region has a Larger Share The St. Louis Metro Region has a Larger Share of Computer Occupations than the Nation, and of Computer Occupations than the Nation, and

Lower Share of Production Occupations.Lower Share of Production Occupations.

00.20.40.60.8

11.21.4

Computer Production

Page 46: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

What Can Regions Do?What Can Regions Do?

Page 47: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Decide Which Path You Are OnDecide Which Path You Are On

Discourage IT SpinDiscourage IT Spin--offs offs and Entrepreneurshipand Entrepreneurship

Discourage Employee Discourage Employee Movement Between FirmsMovement Between Firms

No Special Focus on ITNo Special Focus on IT

Spur IT SpinSpur IT Spin--offs and offs and EntrepreneurshipEntrepreneurship

Support IT Employee Support IT Employee Movement Between FirmsMovement Between Firms

Target Recruitment Efforts, Target Recruitment Efforts, Especially on Intensive ITEspecially on Intensive IT--Using Establishments Using Establishments

Page 48: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

You DonYou Don’’t Have To Be Silicon Valley t Have To Be Silicon Valley to Succeed in ITto Succeed in IT

•• HoustonHouston•• Lexington, KYLexington, KY•• Madison, WIMadison, WI•• MinneapolisMinneapolis--St. PaulSt. Paul•• Orange County, CAOrange County, CA•• Phoenix, AZPhoenix, AZ

•• Portland, ORPortland, OR•• Sacramento, CASacramento, CA•• Melbourne, FLMelbourne, FL•• Portland, MEPortland, ME•• Salt Lake City, Salt Lake City, •• Tucson, AZTucson, AZ

Page 49: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Spur IT Use by CitizensSpur IT Use by Citizens

Work to expand digital literacy. Work to expand digital literacy.

Support broadband rollout (cities should Support broadband rollout (cities should facilitate access to rights of way; minimize facilitate access to rights of way; minimize taxation of broadband, limit regulation of taxation of broadband, limit regulation of broadband services, such as VOIP).broadband services, such as VOIP).

Page 50: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Spur IT Use By OrganizationsSpur IT Use By Organizations

Expand IT skills. Expand IT skills. Firms adopting higher levels of IT use more skilled labor,

Drive eDrive e--government innovation to become a leadinggovernment innovation to become a leading--edge region in the use of IT in all sectors (government, edge region in the use of IT in all sectors (government, transportation, health care, education, etc.)transportation, health care, education, etc.)

Support organizations (public, private and nonSupport organizations (public, private and non--profit) profit) learning from one another on IT usage.learning from one another on IT usage.

Foster venture, seed and angel capital for ITFoster venture, seed and angel capital for IT--based based startups.startups.

Page 51: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Spur IT Industry DevelopmentSpur IT Industry Development

Support university IT and computer science Support university IT and computer science programs.programs.

Facilitate interFacilitate inter--firm learning in part by firm learning in part by supporting IT supporting IT cluster initiatives (e.g., Atlanta, Seattle, Washington, DC)

DonDon’’t do the wrong things (like Marylandt do the wrong things (like Maryland’’s s tax of computer services).tax of computer services).

Page 52: Driving Toward Digital ProsperityNew “General Purpose Technologies” Drive Change Most innovations comes in incremental improvements, with modest changes in products and processes

Rob Atkinson

[email protected]

www.itif.org