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Chamber NeChamber NeChamber NeChamber NeChamber Newswswswsws July 2020
The Madison Historical Society is extremely happy to announce the dream of a permanent home is being acquiredthrough the sale of the Madison Village Hall to the historical society. This dream began 42 years ago with ourfounders Louanna Billington and Donna Keyse. The building, which was constructed 100 years ago as a CarnegieLibrary became the first home of the Madison Public Library. In 1974, the building was acquired by the Village ofMadison for its Village Hall. In the recent past, Madison has lost several of its historic buildings. Not only will thisacquisition allow our Historical Society to have a permanent home and enhance our ability to better serve thecommunity, but it also preserves a building of importance in Madison’s history. There is still a lot of work that goesinto transforming the space into a museum, office and resource center.
We look forward to aiding members and residents in researching their genealogy or property and using ourresources to further educate our community on the history of Madison. Our telephone number remains the same440-417-1959 if you have any questions or would like to volunteer.
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Legal LiaisonNeil Conway Conway Land Title
StaffLinda Reed Executive DirectorKathleen Obrenski Office AdministratorKatrina March Membership ManagerShelly Hyrne Administrative Assistant
Mission Statement:The Eastern Lake County Chamber of Commerce exists to promote, supportand guide the business and civic communities of which we serve.
Serving: Concord Township North Perry VillageFairport Harbor Painesville CityGrand River Painesville TownshipLeroy Township Perry TownshipMadison Township Perry VillageMadison Village
2020 Board of DirectorsExecutive Board of DirectorsPresident Chris Brill Packard Lake Health1st Vice President Tom Mitchell The Marshfield Group2nd Vice President E. Rita Camardo Northwest BankTreasurer Chris Bartlett Jones Battles Group
Board of DirectorsBeth Debevc Debonne VineyardsJennifer Dobrzeniecki First Church CongregationalStephanie Evans Forbes HouseBob Fratino Deepwood IndustriesJeff Hyrne Lake County NurseryTara Isbelle Huntington BankRobert Kehres Federal HoseJordan Levy Zajon Inc.Mabel Mankas Western Southern LifeMichelle Massoudi Cyrus Massoudi State FarmDonna Price First Federal Lakewood – ConcordShannon Reglus Lantern of MadisonPete Richmond Richmond & Richmond InsuranceJoshua Strickland Dworken & BernsteinNancy Zangerle Global Real Estate Advisors
One Victoria Place, Suite 265APainesville, OH 44077
(440) 357-7572Website: www.easternlakecountychamber.org
The following organizations haverecently made an important
investment in their business byjoining their chamber. We thankthem and hope you will consider
them for all your personal andprofessional needs.
We hopeWe hopeWe hopeWe hopeWe hopeto seeto seeto seeto seeto see
you soonyou soonyou soonyou soonyou soon&&&&&
often!often!often!often!often!
REAL ESTATE SERVICESERIC LAKIA REAL ESTATE BERKSHIRE HATHAWAYERIC LAKIA7251 South Meadow DriveConcord, OH 44077440.413.9171Description: Eric is here to help you buy, sell, or investin any form of real estate.
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Member NewsNURSE PRACTITIONER MICHELE PIRC TO RECEIVE AANP 2020
ADVOCATE STATE AWARD FOR EXCELLENCEThe American Association of Nurse Practitioners (AANP) hasrecognized Lake Health nurse practitioner Michele Pirc with the 2020Advocate State Award for Excellence for Ohio. The award is givenannually to an individual in each state who has made a significantcontribution toward increasing awareness and recognition of nursepractitioners.
As Director of Advance Practice Providers at Lake Health, Pirc servesas both clinician and administrator overseeing the health system’sadvanced practice providers, including nurse practitioners andphysician assistants. Through her outstanding leadership andadvocacy, Pirc has expanded Lake Health’s utilization of advancedpractice providers systemwide to facilitate the best possible care forpatients.
We are proud to welcome Cathy Hewitt to the Berkshire Hathaway HomeServices Professional Realtyteam — a brand whose namesake is Berkshire Hathaway Inc., one of the world’s most trusted andrespected brands.
Cathy HewittSales Associate
Berkshire Hathaway HomeServices Professional Realty
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FOR IMMEDIATE RELEASE
June 16, 2020
Lake County Free Clinic
Contact: W. Martin Hiller, executive director
T: 216-408-2022 | [email protected]
Lake County Free Clinic Awarded
Gold Seal for Quality Standards
PAINESVILLE: Lake County Free Clinic, the only free clinic serving Lake, Geauga and Ashtabula counties, was
awarded a 2020 Gold Rating by the National Association of Free and Charitable Clinics Quality Standards Program.
This rating, based on self-reported
underinsured adults and children.
of inequalities affecting many members of our community. This need continues to grow as our neighbors lose
insurance coverage or employment. The Gold Rating demonstrates our commitment to providing this care at the
In its inaugural year, the Quality Standards Program was created to quantify and qualify the care provided at free
and charitable clinics across the country. Member clinics submitted data on their policies and procedures in the
following areas: administration, enhanced access and continuity of care, identification and management of patient
population information, planning and managing care, providing self-care support and community resources, tracking
and coordinating care and measuring performance.
members in this program demonstrates their commitment to providing quality care to people in their communities
Last year, Lake County Free Clinic provided more than 4,000 medical and treatment visits to more than 1,400 adults
and children in northeast Ohio. In response to the increased need and the coronavirus pandemic, LCFC has
implemented several changes to enhance care for patients:
-Through a grant from the PA Foundation, LCFC, in partnership
Assistant program, will offer evening visits for patients working during the day or unable to access daytime
transportation.
-LCFC has implemented telehealth and virtual visits for patients at high risk or unable to leave their homes.
-LCFC now offers all new patient paperwork on its website, emphasizing its commitment to improving the patient
experience while reducing its impact on climate change.
Learn more about Lake County Free Clinic at lakefreeclinic.org.
###
ABOUT LAKE COUNTY FREE CLINIC: Since 1971, Lake County Free Clinic has worked to address the unmet
healthcare needs of uninsured and underinsured northeast Ohioans through the provision of no-cost, quality medical
and dental care.
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2020 FREE perk with your membership
This is a great opportunity to network! Every member gets 30 seconds to say
whatever you want about your business. Members can bring business cards,
literature, flyers, and a door prize to promote your business and keep the event fun.
Thursday, July 2, 2020 Thursday, July 16, 2020
8 to 9 am 8 to 9 am
Brew Mentor Junie Balloonie
9528 Diamond Centre Drive 314 High Street
Mentor Fairport Harbor
Wednesday, August 26, 2020 Wednesday, October 28, 2020
8 to 9 am 8 to 9 am
Geneva Fire Training Center Unionville Tavern Preservation Society
800 Austin Road, Geneva 46 West Main Street, Madison
BUSINESS BUZZ
NETWORKING GROUP
2020 GOLF OUTING DATE: Friday, August 7, 2020
TIME: 9:00 am Registration,
10:00 am Start
PLACE: Painesville Country Club
84 Golf Drive, Painesville
FORMAT: Four Person Scramble
COST: $125.00 per Golfer
SUPER TICKET: $20 per person
Includes: 2 Mulligans
1 Entry into the Putting Contest
ONE entry will be pulled giving that person a chance to sink a single PUTT from 60’ and the opportunity to win $5,000.
Additional tickets for Putting Contest
Available at $20 each (only available to golfers)
GOLF REGISTRATION
TOTAL ENCLOSED: $_______________
PLAYER #1 _________________________________
COMPANY NAME: __________________________
EMAIL: ____________________________________
PLAYER #2 _________________________________
COMPANY NAME: __________________________
EMAIL: ____________________________________
PLAYER #3 _________________________________
COMPANY NAME: __________________________
EMAIL: ____________________________________
PLAYER #4 _________________________________
COMPANY NAME: __________________________
EMAIL: ____________________________________
Register and pay online at
www.easternlakecountychamber.org or mail check
to :
Eastern Lake County Chamber of Commerce 77 North St. Clair, Suite 103 Painesville, OH 44077 Phone: 440-357-7572
Email: l [email protected]
IF YOU WOULD LIKE TO DONATE A GIFT CARD
OR A BOTTLE OF SPIRITS PLEASE CONTACT US.
Pin Flag Sponsor!
2020 GOLF OUTING THANK YOU GIFT SPONSOR:
Your logo on bottles of wine from one of our Chamber
Member Wineries to be given out to each golfer.
$1,500.00
Gift Cards and Bottles of Spirits Welcomed.
We gift cards and spirits!
Pick Ups Available—Give us a call
440-357-7572
HOLE SPONSOR $100
Sign at the Tee recognizing your company. Listing in
the chamber newsletter and social media sites.
TURN SPONSORS
BEVERAGE/SNACK STATION SPONSORS
DINNER SPONSOR $500
WATER SPONSOR $200
$200 Your Company Logo on 400 bottles of
water given out during the outing—you
provide the bottles labeled with your logo
SNACK BAG SPONSOR
BOXED LUNCH SPONSOR (Limit 1)
BEVERAGE
CART SPONSOR
$200
GOLF CART SPONSOR $300
GPS/MAP SPONSOR $500
6 signs on the course with your company name/logo
recognizing your company as our sponsor helping our
golfers find their way to the next hole. Listing in the
chamber newsletter and event program. Lunch for 2
PIN FLAG SPONSOR
Yes, We’d Love to Sponsor:
Company Name: _______________________________________________ Your Email: ________________________________________
Your Phone: ___________________________________________________ Main Contact Person: ________________________________
Sponsorship Level: ______________________________________________
Register and pay online at www.easternlakecountychamber.org or mail
check to : Eastern Lake County Chamber of Commerce
77 North St. Clair, Suite 103 Painesville, OH 44077 Phone: 440-357-7572
Gift Cards and Bottles of Spirits Welcomed.
We gift cards and spirits!
Pick Ups Available—Give us a call
440-357-7572
2020 GOLF OUTING SPONSORSHIP OPPORTUNITIES
WHAT WORKS BEST FOR YOU?
SCORECARD SPONSORS $100 (Limit 2)
Your company name/logo on our scorecards recogniz-
ing your company as our sponsor. Listing in the cham-
ber newsletter and social media sites.
EVENT SPONSOR
$2000
Cicero’s Hair & Nail Salon
REGISTRATION SPONSOR $300
You supply the banner and we’ll hang it in the Regis-
tration Area recognizing your company. Listing in the
chamber newsletter and social media sites.
L.C.E. Federal Credit Union77 N. St. Clair Street • Painesville, OH • (440) 357-2560 • www.LCEFCU.org
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L.C.E. Federal Credit Union exists in your community to serve your financial needs. You can join if you live,
work, attend school or church in Lake County!
• Savings and Checking Accounts • VISA® Credit Cards• Vehicle, Home and Personal Loans • Direct Deposit• Home Banking with Bill Pay • Home Banking App• Automatic Transfers • Payroll Deduction• Great Member Service • Remote Deposit
* Rate based on credit performance.
½% Off Your Qualifying
Vehicle Loan Rate*When you mention this ad.
FOR IMMEDIATE Contact: Juliana Petti
RELEASE Executive Director
AWT Foundation
440-462-1995
____________________________________________________________________
THE ALLIANCE FOR WORKING TOGETHER APPRENTICESHIP PROGRAM
Mentor, OH (06/15/2020) – The Alliance for Working Together (AWT) Foundation would like
to announce the beginning of the AWT Apprenticeship Program, which is a collaborative effort
of the AWT Foundation, Lakeland Community College, Mentor Public Schools, Lake Shore
Compact, and Auburn Career Center. Our community recognizes the need for skilled
manufacturing workers and would like to strengthen our manufacturing workforce through
apprenticeship training. The AWT apprenticeship offers a reliable pipeline of skilled workers,
customized training that meets industry standards, and increased knowledge transfer through on-
the-job learning.
The AWT Foundation is looking forward to offering two programs, the pre-apprenticeship model
and the traditional apprenticeship model. The Pre-Apprenticeship Model will target high school
students and will be provided by Mentor Public Schools and Lakeshore Compact. Participating
in this program will take a year off of a traditional apprenticeship model and align with
apprentice training in Northeast Ohio.
The traditional AWT Apprenticeship Model will target adults and incumbent workers. The AWT
apprenticeship program is a blended educational model with online and in-person, expert
training. In the AWT Apprenticeship Program, there will be 21 online courses for technical
related training, the online format allows students to work at their own pace. Apprentices will
also receive in-person instruction by an AWT Instructor/Industry Expert, Mondays from 3pm to
5pm at Auburn Career Center. AWT offers four different apprenticeship occupations including:
precision machinist, tool programmer/numerical control, tool & die maker, and mold maker. The
cost of enrollment in the AWT Apprenticeship program is $2,000 per employee per year and
through the Governor’s Office of Workforce Transformation’s TechCred Program, employers
who submit successful TechCred applications will be reimbursed up to $2,000 per credential
when current or prospective employees complete their training.
“I am extremely proud of the AWT Foundation members and our community--we have come
together to create one of the most innovative apprenticeship models in Northeast Ohio. This
program is business-driven to ensure that we are meeting business workforce needs and
equipping our apprentices to be leaders in the manufacturing industry. I hope this collaborative
effort between businesses, higher education institutions, K-12 education providers, career and
technical education centers, and non-profits demonstrates the power of community led
initiatives,” stated Juliana Petti, Executive Director of the AWT Foundation.
Dr. Joe Glavan, CTE Coordinator for Mentor schools, discussed the impact on students in high
school and stated “The creation of pre-apprenticeship program is another excellent way to ensure
our students are being trained with skills today for the jobs of tomorrow. Students who meet our
Pre-Apprenticeship Program requirements will earn a state of Ohio Apprenticeship Council
Recognized Pre-Apprenticeship Program Certificate of Completion which is a 12 point valued
credential, earn substantial articulated credit towards an apprenticeship, and earn articulated
college credit with one of our many college partners which include Lakeland, Tri-C, Kent State
University, and Akron University.”
“We are excited for adult students and incumbent apprentices to have access to this amazing
opportunity,” said Barb Friedt, dean for applied studies. “Those who participate will also have
the option to take general education courses at Lakeland concurrently so they can work toward
an associate of applied science degree. Once they complete their apprenticeship, they can
complete the remaining technical courses at Lakeland to fulfill degree requirements.”
Dr. Glavan also discussed local collaboration and stated “I look forward to continuing to
collaborate with AWT as we work to unify our approach to address the workforce skills gap in
Ohio. Through alignment of education, business, and government collaborating together, we can
strengthen workforce pathways to rewarding careers for community members and ultimately
help create a stronger northeast Ohio.”
For more information or to enroll your employee in the AWT Apprenticeship today, contact
Juliana Petti at [email protected] or Rachel Metcalf at
About Alliance for Working Together (AWT) Foundation
The Alliance for Working Together (AWT) Foundation is a 501-c(3) non-profit, dedicated to
promoting rewarding manufacturing careers. AWT is a coalition of education, business, social
services, and community leaders focused on aligning the learning system with the needs of the
business community to support economic growth. As a membership organization, we work
together to introduce students to manufacturing and connect businesses to engage with their
potential future workers. Based in Northeast Ohio, AWT and its members work toward the
sustainability of manufacturing in our community. For more information about AWT, please
visit www.thinkmfg.com
Incorporating a Plan for Your Digital Assets into Your Estate Plan
Traditionally there are a number of elements of an estate plan for a person to prepare for what happens to their
assets when they pass on. Traditionally you would draft a will that would be witnessed or notarized and sometimes even
filed with the County Probate Court. Additionally, you might have included making a durable power of attorney to allow
another person to act in your place for your various financial affairs. This is especially useful if you have a debilitating
illness that results in you not being able to take care of your affairs but does not kill you.
As society has progressed the need to establish who would make healthcare decisions for you and to document
what specific healthcare treatments you would or would not want in certain circumstances became both possible and
desirable. As such estate planning grew to include living wills and healthcare specific power of attorneys in order to
designate your healthcare decision maker and any treatments that you would not want performed on you such as
resuscitation or artificial breathing, hydration, or nourishment.
In recent years estate planning has begun to involve the inclusion of so called “digital assets” so that your plans
and desires for those items also pass on to who you designate. These things include those items on social media sites like
Facebook and Instagram; cloud file space providers like iCloud, Dropbox, and Google; eCommerce sites like eBay,
Amazon, Shutterfly, Flickr, Kindle, etc.; email providers like Outlook, Gmail, and Yahoo; virtual currency sites like
Venmo, Paypal, Bitcoin, ethereum, etc.; music, video, and gaming sites/accounts; blogs and on-line business sites; and
travel and other rewards sites.
Reading this list you may be thinking of how much information that list encompasses. It may seem like a
monumental task to try to address it. However, taking this task into steps will allow you to adequately prepare and
incorporate these items into your estate plan. First, determine who in your life you want managing these items as your
“digital executor.” This may be the same person as the executor under your will or a different person, but if not the same
those persons should know who each other are and be prepared to work together. Second, you should maintain a physical
list or a digital list that compiles your passwords for all of these various online sites that is in your digital executor’s
possession or they have access to. This will enable your digital executor to be able to access these sites to carry out your
desires after you pass on. As part of this process you will also take inventory of these items describing what is contained
in them and what you want done with each. For example, you may want your digital currencies liquidated or given to
your heirs whereas you may want your photos downloaded and copied for each of your children or other heirs. These
instructions should also be provided to your digital executor.
Some sites and apps have specific provisions built into its system to appoint someone to be able to access your
information after you pass. Both Google and Facebook have such procedures. Regardless, the final point of preparedness
is to keep in mind the pace that technology changes. We have moved quickly from cassette tapes to CDs then flash media
and now cloud storage. Technology advances quickly. Passwords also change frequently. Because of this it is important
to review your list not less than annually and to update the passwords as you change them.
Dworken & Bernstein can assist you with all of your estate planning needs.
Joshua J. Strickland’s practices primarily in real estate and business transactions. He represents small and medium size businesses, real
estate developers, landlords and non-profits in all of their business needs. He has been recognized as a Super Lawyer Rising Star. Josh
focuses his practice in the areas of general business including formation, mergers and acquisitions, financing, employee relations, commercial transactions, intellectual property, construction development, and sales. His residential and commercial real estate practice
includes sales, leasing, zoning, land use, oil and gas, environmental law and real estate, eminent domain and taxation.
Your Local BusinessBanking Team
Serving Lake and Ashtabula CountiesWe base our lending decisions on more than just pre-calculated methods. As a community bank, ERIEBANK builds business relations based on our local economy instead of national trends and speculation. We make it personal.
Visit our local full-service office today!7402 Center Street 3606 State RoadMentor, OH 44060 Ashtabula, OH 44004440-205-8100 440-992-5000
www.ERIEBANK.bank
Dave BogardusVP Commercial Banking
Justin SingerCommerical Banking Officer
Holiday Inn Express and Suites
Painesville - Concord
Welcome to the brand-new Holiday Inn Express and Suites Painesville - Concord, located 1 mile
off of Interstate 90 and only a few minutes from countless destinations throughout Lake
County.
No matter what brings you to the Painesville - Concord area our hotel and friendly staff will
make you feel at home. Our amenities are second to none featuring an indoor saltwater pool
and a robust fitness center that includes free weights, yoga mats, balance balls, and a variety of
cardio equipment. Guests will also enjoy high speed internet access throughout the hotel as
well as a complimentary business center that provides computers and printing services.
Call (440) 898-0900 today! Corporate rates are available!
Let our team help yours thrive.Tom Young Commercial Banking Relationship Manager (440) [email protected]
Donna Price Concord Branch Manager NMLS #750516(440) [email protected]
“Tom Young and the professionals at First Federal Lakewood overcame the odds to get B&B Wrecking B&B Excavating, Inc. through the [PPP] application process. . . . It’s great to be working with a bank that understands our needs and the urgency of the situation.”
- Nikolaus Flippi, B&B Wrecking
Community First Since 1935We are proud to support the banking needs of Northeast Ohio businesses. Our commitment to our community defines who we are, and who we will always be.
(440) 290-9765 LakeBillboard.com
Lake Billboard, LLC
1285 N. Ridge Rd.
Painesville, OH 44077
Rt. 2 – East Bound
Rt. 2 – West Bound
DIGITAL BILLBOARD ADVERTISING• Two digital billboards on Rt. 2 & 20• Largest in Eastern Lake Co.• 47,000 cars per day• Change your ad daily
WHY BILLBOARDS WORKAverage American spends 48 min driving per day. They skip through TV commercials and toss junk mail in the trash, but they can’t avoid looking at billboards while driving.
Ads on billboards are free to consumers; you do not have to buy a magazine, cable TV, or a newspaper to see your advertisement.
Call to get started today!
lakehealth.org
Occupational Services
Lake Health is truly a one-stop shop for area employers. With our five locations in Willoughby, Willowick, Mentor, Concord Township, and Chardon and 24-hour,
7-day-a-week care, Lake Health is the optimum resource for occupational health throughout Lake County and the surrounding areas.
Lake Health’s Occupational Services offer a full range of examinations, screenings, rehabilitation services and wellness programs to meet your health care needs.
Occupational Services: n24-hour Injury Care nAudiology Services nErgonomic Services nOSHA-required Testing nPhysical Examinations/DOT Physicals nRespirator Clearance Exams nNational WebCheck® for FBI and/or BCI for Ohio – Digital Fingerprinting nImmigration Physicals nEmployee Assistance Programs nJob Placement Assessment nFunctional Capacity Evaluations nReturn-to-Work Physicals nFit-for-Duty Physicals
Rehabilitation Services: nFunctional Job Analysis nPhysical/Occupational Therapy
Consultant Programs/Services: nBlood Borne Pathogen Program nCarpal Tunnel Prevention Program nHand/Back Safety Program nWellness/Education Programs
Specialized Wellness Programs: nWork-site Screenings nWorkforce Wellness Coaching
Substance Abuse Testing: nDOT Supervisor Compliance Training nDOT and non-DOT Drug/Alcohol Testing nRandom Substance Abuse Testing & Program nDrug-free Workplace Training - Supervisor and Employee
Call 855-LAKE-OCC (855-525-3622) or visit lakehealth.org for more information.
2411-6/18
• Career training for good-paying jobs• Affordable tuition• Online degrees and certificates
to start or finish your college degree.
Get started on a brighter future today…
Visit lakelandcc.edu.
Now is the time
A UNIQUE STATE OF THE ART, CUTTING EDGE ASSISTED LIVING AND MEMORY CARE
YOU HAVE TO SEE TO CONCEIVE. YOU HAVE TO FEEL TO EXPERIENCE
SVAYUS- A rehabilitative care and treatment program offered for the FIRST TIME IN THE WORLD
If you have been told nothing can be done for your mom or dad, if you have lost hope, if you are
worried and concerned, come, tour, learn and experience OUR EXCLUSIVE LIFE STYLE
COMMUNITY FOR SENIORS. There is hope!
LANTERN OF CHAGRIN VALLEY LANTERN OF MADISON LANTERN OF SAYBROOK 5277 CHILLICOTHE ROAD 2041 HUBBARD ROAD 3720 NORTH RIDGE W CHAGRIN FALLS, OHIO-44022 MADISON, OHIO-44057 SAYBROOK, OHIO-44004 TEL: (440)996-5084 TEL: (440) 428-2664 TEL: 440-261-3100
TO SEE OUR CLIENT PROGRESS, FOLLOW US ON www.facebook.com/lanternofmadison
www.lanternlifestyle.com, www.svayus.com
2020 Family Feud Event
at Chalet Debonne Vineyards
Register Now!
Thursday, October 8, 2020
5:00 to 7:30 PM
$25 per person
Teams of 5—don’t have 5?
That’s OK we’ll help you with that.
Includes one complimentary adult beverage and food
Space is limited—RSVP online at
www.easternlakecountychamber.org
or by calling 440.357.7572
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www.sharpspecialtyresources.com
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Lake-Geauga Recovery Centers, Inc. is a non-profit agency
providing continuous service to the community since 1971. The Center provides a wide range of
problem gambling or by mental illness. Our goal for treatment services is to help our clients achieve
long-term recovery and an improved quality of life. Outpatient services include Assessments, Drug
Testing, Individual Counseling, Group Counseling, Dual Diagnosis, Family Group, Medication Assisted
Treatment and Ambulatory Detox. A Grief Support group for those who have lost loved ones due to
drug or alcohol abuse is available. The Center operates three Residential Treatment facilities,
including a specialized facility for pregnant women, and Recovery Housing for men and women.
Comprehensive Prevention services are provided to schools, businesses and the general community.
For more information please visit our website at www.lgrc.us or call 440-255-0678.
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ACCIDENTS HAPPEN.WE’RE HERE TO HELP.
LOCALLY OWNED AND OPERATEDINDUSTRY'S HIGHEST CUSTOMER SATISFACTIONNATIONWIDE WARRANTY
410 N. LAKE ST., MADISON, OH 44057
440-428-2183WWW.CARSTAR.COM