Copyright© Sky Assist 2009 Visit our web site : www.skyassist.com

Assist

BagAssist BDS

Description• Isa“stateoftheart”fullyautomatedweb-basedsoftwareforcourier companies that : -Downloads,decodesandloadsBDOfilesintoastructureddatabase. -VisualisationofBDOinuser-friendlyscreens. -Assiststhecall-centretobetterorganisethebaggagedeliverytothe passenger. - Automated file update sent to BDS FTP server with delivery status (UP–acceptedbycourier,OF–indeliverywithestimateddeliverytime, OD–delivered,UN-Notdelivered). -Supportsthetrackinginfo,inordertofollow-upthedeliveryofthebag. -LimitedchangessenttoWorldTracerusingcustomerPIDs(address, contactinfo,agreementorremarks). -SearchBDOforBDOsnotreceivedthroughBDSnormalprocess.

• PrintBaggagelabel,passengerdeliveryvoucheranddeliveryprintlist.

• Exporttocourierinternalsystems.

KeyBenefits• Productivityincreaseforthecouriercompany:-Nearlyreal-timeinformationaboutplannedbaggagepick-up.-Scanningofbaggagelabelandautomatedupdateoffilestatusin onlineorbatchmode.-LimitedupdateofWorldTracerdeliveryinformation.

• (Re-)printofbaggagelabel,passengerdeliveryvoucheranddeliverylist.

• Simplificationofthecontactproceduresforthecouriercall-centreagents.

• Deliverydatacanbeexportedtootherinternalsystems.

• Up-to-dateandcorrectdeliveryinformationforpassengerqueryingon WorldTracerweb.

• Increasetraceabilityandvisibilityfortheairlineinregardstoqualitystatus ofthecouriercompany.

BagAssist BDS

CouriercompaniesCourier companies

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Copyright© Sky Assist 2009 Visit our web site : www.skyassist.com

HostingcentrecapabilitiesforallSkyAssistproducts:• 2:1protecteddatacentrerunningdatabaseandapplicationservers

onVMWarevirtualenvironment.

• Available24/24,7/7.

• Resilienceguaranteedthroughdatacentre,powervaulttapeback-up.

facilitiesandresilienceofferedthroughthevirtualenvironment.

• GatewaytoAtlantawithhighstabilityandperformancethroughfull

redundantIPVPNtoSITA’sISNetforWorldTracer®access.

KeyBenefits:• HostingcapabilityforSkyAssistcustomerbasethatdonothaveown

ITcentre.

• Outsourced to hosting professionals, with network capability to

WorldTracer®includedascentreofexcellence.

• VirtualenvironmentsharedbetweenSkyAssistcustomers,implying

attractivehostingpriceswithlowinvestment.

• Availablenearlyimmediately,meaningfasterimplementation.

• LocatedinBelgium,closetoSkyAssistoffices.

Customers:

Fig2.WorldTracerfilelimitedupdate

Hostingservices

Fig1.CallcenterrecallBDO&queueBagAssist

BDS

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