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Copyright © Sky Assist 2009 Visit our web site : www.skyassist.com Assist BagAssist BDS Description • Is a “state of the art” fully automated web-based software for courier companies that : - Downloads, decodes and loads BDO files into a structured database. - Visualisation of BDO in user-friendly screens. - Assists the call-centre to better organise the baggage delivery to the passenger. - Automated file update sent to BDS FTP server with delivery status (UP – accepted by courier, OF – in delivery with estimated delivery time, OD – delivered, UN- Not delivered). - Supports the tracking info, in order to follow-up the delivery of the bag. - Limited changes sent to WorldTracer using customer PIDs (address, contact info, agreement or remarks). - Search BDO for BDOs not received through BDS normal process. • Print Baggage label, passenger delivery voucher and delivery print list. • Export to courier internal systems. Key Benefits • Productivity increase for the courier company: - Nearly real-time information about planned baggage pick-up. - Scanning of baggage label and automated update of file status in online or batch mode. - Limited update of WorldTracer delivery information. • (Re-)print of baggage label, passenger delivery voucher and delivery list. • Simplification of the contact procedures for the courier call-centre agents. • Delivery data can be exported to other internal systems. • Up-to-date and correct delivery information for passenger querying on WorldTracer web. • Increase traceability and visibility for the airline in regards to quality status of the courier company. BagAssist BDS Courier companies Courier companies SA-Fiche_BDS-Hosting.indd 1 3/11/09 11:52

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Assist

BagAssist BDS

Description• Isa“stateoftheart”fullyautomatedweb-basedsoftwareforcourier companies that : -Downloads,decodesandloadsBDOfilesintoastructureddatabase. -VisualisationofBDOinuser-friendlyscreens. -Assiststhecall-centretobetterorganisethebaggagedeliverytothe passenger. - Automated file update sent to BDS FTP server with delivery status (UP–acceptedbycourier,OF–indeliverywithestimateddeliverytime, OD–delivered,UN-Notdelivered). -Supportsthetrackinginfo,inordertofollow-upthedeliveryofthebag. -LimitedchangessenttoWorldTracerusingcustomerPIDs(address, contactinfo,agreementorremarks). -SearchBDOforBDOsnotreceivedthroughBDSnormalprocess.

• PrintBaggagelabel,passengerdeliveryvoucheranddeliveryprintlist.

• Exporttocourierinternalsystems.

KeyBenefits• Productivityincreaseforthecouriercompany:-Nearlyreal-timeinformationaboutplannedbaggagepick-up.-Scanningofbaggagelabelandautomatedupdateoffilestatusin onlineorbatchmode.-LimitedupdateofWorldTracerdeliveryinformation.

• (Re-)printofbaggagelabel,passengerdeliveryvoucheranddeliverylist.

• Simplificationofthecontactproceduresforthecouriercall-centreagents.

• Deliverydatacanbeexportedtootherinternalsystems.

• Up-to-dateandcorrectdeliveryinformationforpassengerqueryingon WorldTracerweb.

• Increasetraceabilityandvisibilityfortheairlineinregardstoqualitystatus ofthecouriercompany.

BagAssist BDS

CouriercompaniesCourier companies

SA-Fiche_BDS-Hosting.indd 1 3/11/09 11:52