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Other Important Points

Do’s

• Prescribed application form-cum-voucher should be used for RTGS transactions.

•

A register on the lines of ‘TTs Issued Register’ is to be maintained and all RTGStransactions are to be recorded on separate folios for outgoing and incoming

messages.

• Commission to be recovered as per latest circular on Service Charges.

• The branch should check RTGS Suspense Account ‘98593BBBBBC regularly, as

high value credits are parked in this account in respect of Inward Inter-bank (R42)

messages and act according to instructions in the incoming messages. Ensure that this

account is zeroised on daily basis• The branch should immediately act on the FAX messages, if any, received from the

DAU, as funds are to be settled without any delay.

• Promptly respond to balance confirmation letter received from DAU to facilitate

RTGS reconciliation.

• RTGS outgoing message creation should be done as soon as the request application

is received over the counter.

•

R-41 messages should be created well before 4.00 p.m. on Week days and before1.00 pm on Saturdays.

• R-42 messages should be created well before 5.30 p.m. on Week days and before

2.30 p.m. on Saturdays.

• After authorization of outgoing messages please check the “Status” of the messages

in the Enquire/Maintain menu by keying the UTR No. If it is not ‘Acknowledged’

with 15 minutes please contact RTGS Help Desk. If the ‘Status” is ‘Reversed’, please

check whether the remitters account, in case of R-41 messages, and RTGS RejectedTransaction Account in case of R-42 messages has been credited. Advice the

customer/bank accordingly with the reason for non settlement of the messages.

• Please visit our URL http://10.0.12.230/RTGS for enquiry about the status of the

outgoing and incoming message by choosing ALL BRANCH

 

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ENQUIRY/ADVANCE ENQUIRY.

Act quickly on customer complaint.

Dont’s

• CBS branches should not use the ‘IFSC code maintenance’ menu for any purpose.

• Don’t try to compose the messages just before the end of working hours for 

RTGS. The messages may lie in the queue and get aborted.

• Don’t create any RTGS outgoing message before or after the prescribed

business hour for RTGS transactions.

• Don’t forget to track the status of the outward messages.

• Don’t keep any outstanding balance in RTGS Rejected Transaction

Account at the day end.

• Don’t use any special character anywhere in the message i.e. ! @ # $ %

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