document accessibility solutions · up 40% from 2014 to 2015. up 37% from 2015 to 2016. ......
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Document Accessibility Solutions For the BlueCross and BlueShield System
ANDY BAUM Account Executive MARK TEPPER Director of Sales
PAUL RAYIUS Trainer BOB HALL Accessibility Specialist
AGENDA
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Health Care and Accessibility
Our Expertise in Document Accessibility
Benefits to Partnering With
Positioned to Meet Your Needs
Q & A
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What Is Accessibility?
Accessibility refers to the design of products, devices, services, or environments for people with disabilities.
The concept of accessible design ensures both “direct access” (i.e. unassisted) and “indirect access” (compatible with assistive technologies)
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Why Does Accessibility Matter?
Essential for providing equal access
On-Ramp to Assistive technology
WHO IS RESPONSIBLE?
Nearly all of us Anyone working with Government Plans (Medicare,
Medicaid, TRICARE, FEP, ACA)
Document authors, Content managers, Supervisors, Compliance, Procurement, Vendors
57 Million Americans Have a Disability
54% of adults living with disabilities go online
of the US population 17.8% is disabled
that’s 1 in 5.6 people
BCBS covers
1/6 of your members
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The Market Continues to Grow
Medicare Enrollees Nationwide 43.3 MILLION |
Medicaid Enrollees Nationwide 62.3 MILLION |
6.4 MILLION Other Public Insurance Nationwide
As of Feb-2017, Medicare Advantage membership was over 19.5 million, with a net gain of nearly 1.4 million members year-over-year
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COMPLAINTS ARE ON THE RISELAWSUITS AND COMPLAINTS Up 40% from 2014 to 2015 Up 37% from 2015 to 2016
250 suits filed in 2016 about allegedly inaccessible websites and/or mobile apps
ABOUT US
remediation
Established Best known for Active in State of the art Professional
offices in Washington, DC; Ottawa, Canada;
in 1995 CommonLook Software Products
setting accessibility standards for PDF
PDF remediation facility with an extraordinary
capacity
Consulting and Services
and Melbourne, Australia
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Industry Leadership and Clients (including Blues)
Our experience to date has been tremendously positive “ and rewarding and we look forward to continuing to work with [CommonLook] for remediation services in the future ”
LORI DUARTE Manager, Digital Experience | Enterprise Marketing – Capital Blue Cross
Health Vertical Clients Major Health Insurance Companies Pharmaceutical Firms SPs using our software Health Care Providers/Networks Medical Device Manufacturers
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Ensure Compliance - HHS Alignment HHS Standard All documentation -- Both CMS and Contractors Documentation Includes: Via email (includes Broadcast messages) Posts to internal/external websites Deliverable to/from Contractors
Both A Customer and Recommender HHS and CMS Utilize CommonLook Remediation
Services and Software In-House HHS Recommends CommonLook® Software To Check
For Compliance
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Why Do Star Ratings Matter?
Direct Effect on CMS Rewards /
Penalties to Health Plans
= $
Consumers are becoming more savvy Rating Affects Consumer Selection of Plans
ACHIEVE COMPLIANCE AND HIGHER STAR RATINGS WITH CommonLook
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Domains ranked by their impact on average Star Rating
HD4: Member Complaints and Changes in the Health Plan’s Performance
HD2: Managing Chronic (LongTerm) Conditions
HD1: Staying Healthy: Screening, Tests and Vaccines
DD3: Member Experience with the Drug Plan
DD1: Drug Plan Customer Service
DD4: Drug Safety and Accuracy of Drug Pricing
HD5: Health Plan Customer Service
HD3: Member Experience with Health Plan
DD2: Member Complaints and Changes in the Drug Plan’s Performance
Ordered in terms of impact on overall Star Ratings based on a regression analysis comparing the change in domain score relative to the change in overall Star Rating. McKinsey analysis of CMS Medicare Star Ratings data (2016-2017) by McKiney&Company
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Evolving Accessibility Standards
SECTION 508 FINAL RULE
Adopted January 18, 2017
Effective March 20, 2017
More Stringent than Section 508 Alone
HHS STANDARD
HHS vs SECTION 508 Based on WCAG 2.0 AA vs. WCAG 1
Compliance Required as of January 18, 2018
Incorporates WCAG 2.0 AA
Heading Level Specs vs. No Requirement for Heading Levels (Crucial for navigation in a PDF)
Limits Content Authors to 6 Fonts That Are Easier for People With Limited Vision to Read vs. No Guidelines for Font Use (potential for legibility issues)
WCAG 2.0 and PDF/UA
International Standards WCAG 2.0 AA – Web Content,
But Applies to Electronic Documents (PDFs) Too
PDF/UA – (Universal Accessibility) ISO 14289
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WHAT’S THE RIGHT DIRECTION?
WHAT STANDARD WHAT ARE YOUR RESOURCES WHAT IS THE COST
Section 508, WCAG 2.0, Procurement of PDF/UA, HHS Software, Staffing,
Training
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PDF Creation Accessibility Remediation Management
CommonLook Makes It Easy
PRODUCTS CommonLook PDF GlobalAccess
CommonLook Office GlobalAccess CommonLook Clarity GlobalAccess
CommonLook Dynamic
SERVICES Verification and Remediation Services
Training Consulting Services
PRODUCTS AND SERVICES FOR ALL YOUR NEEDS
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We remediate more than annually(average 3.850/day)
CommonLook Remediation Services
In House vs Outsourced
Simple vs Complex Documents
Advantages
1 million pages
“ Having worked with CommonLook for several years, we are extremelypleased with the service, efficiency and turnaround time for remediation. Responses to requests are timely and thorough. L o r i D u a r t e M a n a g e r, D i g i t a l E x p e r i e n c e
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E n t e r p r i s e M a r k e t i n g C a p i t a l B l u e C r o s s
CommonLook Software
Scan Assess Track Progress
A free scan of up to 200 PDFs available upon request
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CommonLook Software
Create Plug-in (Office) No prior knowledge needed
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CommonLook Software
Customers Like Table handling Auto header linking Ease of use Artifacting of decorative images Manipulate reading order (PowerPoint)
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CommonLook Software
Create Plug-in (Office) No prior knowledge needed
Customers really like the Compliance Report with every document
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CommonLook Software
Remediate Plug-in (Acrobat) Fast (8x – 20x) Compliance Certificate Highly recommended
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CommonLook Software
Remediate Plug-in (Acrobat) Fast (8x – 20x) Compliance Certificate Highly recommended
Customers Like Automated features Merge tags ability Unlimited “Undo”
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CommonLook Software
Remediate Plug-in (Acrobat) Fast (8x – 20x) Compliance Certificate Highly recommended
Customers really like the compliance report Accepted by HHS and other Federal agencies
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CommonLook Software
“CommonLook PDF helps identify, report and correct the most common accessibility problems, including the proper tagging of images, tables, forms and other non-textual objects”
--W3C on PDF Checking and Repair.
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CommonLook Software
Volume delivery Live data Flexible Customzable Almost any application
Directories Statement of Benefits Web Receipts Formularies
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CommonLook Software
Scan Create Remediate Volume delivery Assess Plug-in (Office) Plug-in (Acrobat) Live data Track Progress No prior knowledge Fast (8x – 20x) Flexible
needed Compliance Certificate Custom Highly recommended
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TRAINING
1 or 2 Day Classes
Empowering You to Maximize Your Software
On Site or in DC
“I really enjoyed the class… the experience was well worth it. I am excited that I can come back from a class and apply the new knowledge immediately. Thank you.”
--Temperance Battee Federal Reserve Board
“It was refreshing to participate in training delivered by a knowledgeable and personable instructor. You definitely cast CommonLook in a most complimentary light.”
-- Kent A. McClenahan, B.A.Ed. Training Specialist
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COMPLETE CUSTOMER ADVANTAGE
Check Against Any Standard
IMMEDIATE ACCESS to services, software and
training at GPO-Negotiated Best-In-Blue Pricing
NMBA In Place – Supplier Spotlight Document In Front of It on GPO website within BlueWeb
EPAs Ready Upon Request
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WHAT OUR CLIENTS SAY
Thea Christy Corpora te and D ig i ta l Exper ience Serv ices Manager
Blue Cross and B lue Sh ie ld o f Lou is iana
“ CommonLook Remediation Services’ willingness to work within our ever changing timelines to meet our compliance end dates is spectacular!
They are professional at all times and
Kimberly Vann Compl iance Produc t Ana lys t
Blue Cross and B lue Sh ie ld o f M ich igan
“ At all times I have found NetCentric to be dependable, reliable, and extremely prompt in delivering services.
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easy to work with.
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NEXT STEPS
CONNECT REGISTER SCHEDULE
FREE
Custom branded version of today’s presentation
Specialized training WEBINAR
learn what you & your team need to know about PDF ACCESSIBILITY
30 1 - 8 4 7 - 4 4 8 - 1 4 4 3 a b a u m @ c o m m o n l o o k . c o m
Questions & Answers
Thank you for your time today. On behalf of everyone at CommonLook,
we appreciate you taking the time to join us.
We trust you found it a good use of time. We look forward to working with you.
Andy Baum Account Executive - CommonLook
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