digital transformation pa in italia e europa, le

© 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.

Digital transformation PA in Italia

e Europa, le opportunità da

cogliere dopo l’emergenza Covid

Stefano Nocentini

Senior Executive Partner


It’s Not One Crisis. It’s Four……until now

Health Economic Social Climate

3 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.

Scared

Separated

Exhausted

Frustrated

Inconvenienced

Surveilled Isolated

Confused


Remote Workers Forecast, Worldwide

Source: Gartner, “Forecast Analysis: Remote Workers Forecast, Worldwide”, G00727672

30%

By 2024, remote workers

will represent 30% of all

employees worldwide

IT Is Central to All Aspects of COVID-19 Response and Building

Community Resilience


Several Areas for IT to Add Value

– Public health, safety andpreparedness

– Scalable information and communication technology infrastructure

– Mobile and secure workspaces

– Digitally available public services

– Virtual access to education, health, welfare and social services

– Proactive threat surveillance systems

– Decision support systems

– Predictable supply chain

– Efficient transportation network

– Optimized public service delivery

A Whole-of-Government Approach

Source: Gartner (April 2020)

ID: 725104

G

Education

Agriculture

National

Security

UtilitiesPublic

Services

Transportation

Healthcare

Public

Safety

Resilient

CommunitiesEconomic

Security

Housing


COVID-19 Will Accelerate Digital Government Transformation

Time

Digital

Maturity

2019 2020 2021 2022 2023 2024 2025

Mobile

Milestones in Tech Adoption

Artificial

Intelligence

Robotic Process

Automation and

Machine Learning

Then


COVID-19 Will Accelerate Digital Government Transformation

Time

Digital

Maturity

2019 2020 2021 2022 2023 2024 2025

Mobile

Robotic Process

Automation and

Machine Learning

Artificial

Intelligence

Milestones in Tech Adoption

Artificial

Intelligence

Robotic Process

Automation and

Machine Learning

ThenNow


Leaders must plan for many futures

Source: Gartner, “Toolkit: Gartner Global Scenarios 2020: How to Accelerate Business Success in a Time of Worldwide Disruption”, G00733319

Norming

and

Conforming

Cleaning

Up After

the Storm

▪ Acquire new skills

▪ Understand the landscape

in detail

▪ Easily discover any change in

the environment

▪ Adaptation and improvisation

should become almost

automatic


We have to be ready for

all futures


Coronavirus Exposed Governments’ Problems

Work as a place

Inline interactions

Legacy applications

“Lights-on” operations Inflexibility

Compliance

Funding


Coronavirus Exposed Governments’ Problems

Work as a place

Inline interactions

Legacy applications

“Lights-on” operations Inflexibility

Compliance

Funding

But Governments Had to Respond, Fast


Coronavirus Made Governments’ React

Policy Changed and the Cloud Scaled, at Pace

Remote working

Online interactions

Cloud and SaaS

Redefined networks

Outcome first

Agile


Technologies and Architectures Evolve

5GDistributed

Cloud

Edge

Computing

Hybrid CloudSD-WAN

MulticloudAI

Hyper-

Automation

What are you

actively exploring?


Distributed Cloud

Cybersecurity Mesh

Anywhere Operations

Internet of Behaviors

Privacy-Enhancing

Computation

Total Experience

Hyperautomation

AI Engineering

Intelligent Composable

Business

Combinatorial Innovation

Resilient Delivery

People Centricity

Top Strategic Technology Trends for 2021

Location Independence


People Centricity

Gartner Strategic Planning Assumption

Analysis by Bart Willemsen, Brent Stewart, Frances Karamouzis

Internet of Behaviors

By 2025 year-end, over half of the world’s population will be subject to at least one IoB program (private, commercial or governmental).


Anywhere Operations

Through 2023, 40% of organizations will blend virtual and physical experiences leading to increased workforce productivity and customer reach.


Analysis by Manjunath Bhat, Tony Harvey

Ubiquitous

Customers

Digital

Workers

Distributed

Business

Operations

Location Independence:



Intelligent Composable

Business

By 2023, organizations that have adopted a composable approach will outpace competition by 80% in the speed of new feature implementation.

Resilient Delivery


Analysis by Andrew White, Gene Alvarez, Dennis Gaughan, Yefim Natis


Government does not need to buy/build assets.

Flexible funding to enable agile.

Agile funding for agile initiatives.

More flexible Working Capital Funds.

Lessons Learned Challenges

• Redirect spending if necessary.

• Rent/borrow instead of buy.

• Budgets can be fast and flexible.

• Power is derived from spending.

• Lawmakers fear embarrassment.

• IT accustomed to owning assets.

Accountability

Process Governance

Strategy Development

Strategy Execution

Data Stewardship

Procurement

Finance

Opportunity

Recommended Action


PNRR Italia bozza del 12 gennaio 2021: Digitalizzazione, innovazione, competitività e cultura (45,38 B€)

1. Digitalizzazione della PA: cloud e interoperabilità (11,45 B€)

– Digitalizzazione PA (7,95 B€)

– Modernizzazione PA (1,5 B€)

– Giustizia (2 B€)

2. Innovazione e Digitalizzazione delle imprese, fibra ottica, 5G e satellite (25,93 B€)

– Industry 4.0 (18,98 B€)

– Microprocessori (0,75 B€)

– Rete e Satelliti (4,2 B€)

– Filiere e Internalizzazione (2 B€)

3. Attrattività del sistema turistico e culturale (8 B€)

– Patrimonio Culturale (2,7 B€)

– Siti minori, aree rurali e periferie (2,4 B€)

– Turismo e cultura 4.0 (2,9 B€)


“In any moment of decision, the best

thing you can do is the right thing, the

next best thing is the wrong thing, and

the worst thing you can do is nothing.”

Theodore Roosevelt


Buon 2021 a tutti!!!

Stefano Nocentini

digital transformation pa in italia e europa, le

Documents