digital transformation in the connected cities era
TRANSCRIPT
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Digital Transformation in the Connect Cities Era
Karim Y. Rizkallah, Presales Manager, TEAM @karimyrizkallah
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Internet Use Starts from
2 Years Old Toddles
Economic Stagnation &
Shrinking Budgets
Growing Urban Population & Immigration Problem
Cities Today… 65%-68%
Households with Broadband
Increasing Climate Change
Graying of Europe
Aging City Infrastructure
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Connected Cities Urban
Infrastructure Home
Automation Internet
Of Things
Electronic Services
Smart Metering
Connected/ Driverless Cars
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Digital Government
“The use of digital technologies, as an integrated part of a government’s
modernization strategies, to create public value. It relies on a digital government ecosystem composed of government
actors, nongovernmental organizations, businesses, citizens’ associations and
individuals, which supports the production of and access to data,
services and content through interactions with the government.”
– The Organisation for Economic Co operation and Development (OECD)
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Digital Transformation – Top Three Expected Outcomes
Source: Gartner Feb 2016
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Enhancing Quality of life with Digital Transformation
Predictive Maintenance
- Transport medical supplies to hard to reach locations - Make Agriculture more efficient
- Search & Rescue for Disaster Relief - Autonomous Produce Harvesting - Home Security and remote control
- Car Parking Finder - Effective Street Lighting - Minimize production hours lost to
maintenance - Reduce risk of failure and disasters
- Remote Health Monitoring - Rapid Medical Response
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Key Considerations in the Digital Transformation Journey
Information is key to Better Decision Making
Build a Citizen-Centric Digital Platform
Adopt a Digital-by-Default Service Delivery Strategy
Governance Framework for Information Value
1
2
3
4
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Information is key to Better Decision Making
y Building a comprehensive data strategy will allow governments to make use of data Analytics to unlock significant decision making power
y With proliferation of social, new data types are emerging that need to be managed to better understand citizen expectations
y Data analytics will empower governments to rethink their policies in a way that addresses citizens’ needs
y A finer control on information will also uncover areas of fraud, waste and misappropriation of budgets.
Innovation Teams in the “What Works Cities”
initiative in the US
Big Data Analytics Support Center for the “Government 3.0” Strategy in
South Korea
Examples
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But Is Your Information Ready? Locked in these Applications
Legacy Transactional File Shares
Different views on your citizens
Gov. Entities
No Access
• Historical Citizen information is locked in legacy systems in proprietary formats
• Information needed by 3rd platform applications are locked in production systems
• Both types are required to have a global view on your citizens and better understand their needs and trends
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Manage Your Information Old and New Locked in these Applications
Legacy Transactional File Shares
ETL Process
Structured/Unstructured Data
Single Consolidate View
+ Gov.
Entities
• With InfoArchive, information is consolidated in one long term archiving repository
• Data Lakes are constructed to leverage Big Data Analytics tools
• Access to Citizen information can be availed to other governmental entities to support an Open Data Model
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Build a Citizen-Centric Digital Platform
y Transforming processes into a “Citizen-Centric” service model will render them more effective
y Rethink policies from a citizen perspective by adopting mobile platforms and turning towards an Open Data model
y Ensuring citizen engagement will create an opportunity to identify new “Digital First” services that citizens need
y Digital platforms can provide deep insights on service level acceptance allowing for the adoption of program trials
FOCUS
CONCERT
COURIER
SNAP
EXPRESS
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Adopt a Digital-by-Default Service Delivery Strategy
y Mobile-ready, always-on Digital Services designed with context and convenience in mind
y These services should offer value for money to encourage adoption
y Services are implemented so that, where appropriate, data can be made openly available in support of a government’s initiatives around Open Data.
y Public sector agencies should – Start to transition existing services and paper-based processes to
digital – Develop new services in partnership with citizen representatives,
private sector and NGOs – Ensure their workforce is skilled in the use of digital technologies – Develop digital strategies to achieve this and report publicly on
progress.
Around 20% of Europeans have
never used the internet.
Around 40% of people in the EU
workforce do not have adequate digital skills.
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Digital-by-Default Services Platform
Restful Integration allows for automated calculations and query of data required
for decision making
Mobile App
Citizen submits Tax Form and Attachments
+ Gov. Digital Platform
Notifications are sent back to the
citizen
Citizen case is assigned to an
officer(s) for review
Time/Event Based Archiving & Controlled Access to Case Folder
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Governance Framework to Optimize Information Value
y Efforts towards adopting Open Data to citizens and entities and collecting information from businesses, results in data governance challenges.
y Governments need to strike a balance between trust/transparency and privacy/security.
y Creating a Citizen Digital Identity to support personalized access, authentication and monitoring is essential.
y Federal governments can create data security standards that can be tailored by local agencies according to their needs.
y Data repositories should allow a RESTful based integration with 3rd party applications to allow for the creation of specialized data sets.
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Applying Governance to a Services Delivery Model
ACTIVE CONTENT MANAGEMENT PLATFORM TRUSTED ARCHIVING REPOSIROTY
Mobile App
+ Gov. Digital Platform