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D I G I T A L

Official Partners:

Official Supporters:

Digital Excellence 201831st October 2018 | Park Plaza London Victoria

Welcome

© 2018 MemberWise Network

A MemberWise National Conference - www.memberwise.org.uk

Digital Excellence Keynote Sessions (Main Auditorium)

Online Member Focused Change & Development (Room 1)

Membership Sector Digital Futures (Room 2)

Digital Hack Seminars (Room 3)

Official Partner Showcase Track A (Room 4)

Official Partner Showcase Track B (Room 5)

09:25 Welcome and Introduction, Richard Gott, MemberWise Network Chair

This seminar track is supported by MicroLearn and commences at 10:10 This seminar commences at 10:10

This Seminar track is audience-led and commences at 10:10

This Seminar track is delivered in partnership with Purple Management Consultancy and commences at 10:10

09:30 1The State of Digital (2019) - Results Preview, Richard Gott, Membership Champion & Heather Forrester, Managing Director, Research by Design

10:10 2

The CIPD Website – Our Digital Transformation Story, Sarah Corney, Head of Customer Experience, Chartered Institute of Personnel and Development (CIPD)

CIBSE – Our CRM Journey & How We Engage Our Younger Members, Carilyn Burman, Director of Membership, Chartered Institution of Building Services Engineers (CIBSE)

Artificial Intelligence: How could it impact your members? Alastair McCapra, CEO, Chartered Institute of Public Relations (CIPR)

Attracting Millennials Online & Keeping Them – Top Tips & Bear Traps

Using CRM data to drive personalised member experiences, Alex Skinner, Director, Pixl8

Consolidating your Member Value Proposition within a Unified Online Engagement Strategy, Mark Eichler, Director UK/EU, Higher Logic

10:50 3

Federation of Small Businesses (FSB) – ‘Taking a strategic approach to digital and avoiding distractions’, Caroline Lavelle. Chief Commercial Officer, Federation of Small Businesses (FSB)

Connect, Represent, Engage: Digital Participation with Members, Millennials and Beyond! Denise Linay, Head of Organising and Engagement, Royal College of Midwives

Transforming Assessment for the 21st Century: The CIPS Story and the Digital Future for Examinations - Rachel Wilson, Head of Assessment Standards and & Operations, CIPS, & Louella Morton, Executive Director, TestReach

Digital Transformation on a Budget - where to focus in order to maximise value

From Rolodex to Cloud - The lessons we learned from the CRM journey, Richard Young, Vice President – International, Fonteva

Practical use cases of Robotic Process Automation (RPA) for Members and their Associations, Carl Grieves, Managing Director, SIlverbear

11:20 Networking/Refreshment Break

11:50 4

The Robots Are Coming – will they be replacing your members? Claire Morton, Lead Manager - Professional Development, Association of International Certified Professional Accountants

Our Digital Comms Strategy – which channels for which messages? Sara McDonnell, Web and Social Media Editor, Royal Statistical Society (RSS)

VR & Video - The Future of Content Delivery, Here's What's Next… Matt Day, Creative Director, LIQUONA

Levelling up - Turning Online Engagement into Participation and Growth

Why Apps Matter: How to deliver year-round engagement, drive revenue and improve member experience, Tom Walters, Senior Consultant, Cantarus

Why an Omnichannel Approach is the Future of Member Engagement, Alan Perestrello Director and Co-founder, Trillium & Skip Fidura, Strategy & Insight Director, dotmailer

12:30 5Digital transformation – why we need it, what’s getting in the way and what to do about it! Ruth Doyle, Group Head of Digital Marketing, Chartered Institute of Procurement and Supply (CIPS)

Stand Out from the Crowd – getting email opens to 50% - James Cross, Communications and Engagement Co-ordinator, Royal College of Obstetricians and Gynaecologists (RCOG)

Embracing robotic technology to automate the digital member experience - Adam Thompson, Head of User Experience & Azhar Baig, Head of Technical Advisory and Enquiry Services, Institute of Chartered Accountants in England and Wales (ICAEW)

The Power of Small Data - simple data driven actions that deliver big results

Using Engagement Scoring to Improve the Member Experience and Drive Retention, Jeremy Jalie, Performance Improvement Leader, ASI Europe

How AI will get you much closer to your members, Ahmed Eltomy Managing and Technical Director, SmartImpact

13:00 Networking Lunch and Trade Exhibition

14:00 6Going Beyond Just Delivering ‘Another Member App’ (The BMA Story), Kit Randhawa, Product Manager, British Medical Association (BMA)

The Power of Video - Getting it right for your members, Andrew Mortimore, E-Education Manager, Association of Anaesthetists & Nigel Dacre, Founder & CEO of Inclusive Digital

2025 AD: The Future of Apps for Membership Organisations, Russ Magnuson, CEO & Co-Founder, Results Direct

Member Metrics - Effective measures and actions to develop online engagement

Using meaningful data to drive membership growth, Clare Bennett, Principal Consultant, Purple

Findings from the largest digital member loyalty survey ever undertaken, James Roberts, Business Development Manager, Community Brands

14:40 7How to win the Baby Boomer in the age of change, Lee Taylor, Senior Marketing Manager, Caravan and Motorhome Club (CAMC)

No More Black Holes – how digital makes everything visible, Chris Bacon, Head of ICT and Web, Chartered Institute of Library and Information Professionals (CILIP)

21st Century Member Engagement & Participation – From Print to Digital – and Beyond! Liam Giles, Managing Director, Spindogs and Emma Waddingham, CILEX Representative

Digital Transformation Do’s and Don’ts

Acquire, Engage & Retain Members: Commercial Strategies Used by Sky, L'Equipe & The Daily Mail Group You Can Adopt to Grow Your Members, Natalie Eastwood, VP, Subscription Retail & Digital Services, MPP Global

Society of Association and Membership Professionals (SAMP) Meeting - Introducing the Concept of Fellowship, Susie Kay, Director, SAMP

15:20 8 The State of Digital (2019) - The Results Explained (Panel Session

How to Find a Needle in a Haystack - the digital way! John Stevenage, CEO, MENSA

Leveraging the latest digital opportunities to positively impact your members, Roger Garside, Consultant IT Manager, Nautilus International & Richard Broughton, Associate Director, The MTM Agency.

Future Gazing - are new technologies relevant for membership? - -


16:20 9

Meeting the needs of our members through digital content and services, Annette Woolman, Director of Membership and Services, and Maria O'Sullivan, Strategic Marketing Consultant, Coeliac UK

Breaking the Code – navigating a CRM and Website project, David Mead, Business Lead, Chartered Institution of Highways and Transportation (CIHT) & Jane Royden, Director, E and H Limited

Creating and delivering fabulous digital content for now and the future, on a budget! Rachel Warden, Communications and Marketing Manager, European Association for Cancer Research (EACR)

Tools & Techniques to Maximise Member Retention - -

17:00 Digital Excellence 2018 Power Down & Membership Excellence 2019 Preview

- - - - -

17:15 Professional Networking Drinks Reception

10:40 to 10:50 - Movement Time







A MemberWise National Conference - www.memberwise.org.uk

Digital Excellence Keynote Sessions (Main Auditorium)

Online Member Focused Change & Development (Room 1)

Membership Sector Digital Futures (Room 2)

Digital Hack Seminars (Room 3)

Official Partner Showcase Track A (Room 4)

Official Partner Showcase Track B (Room 5)

09:25 Welcome and Introduction, Richard Gott, MemberWise Network Chair

This seminar track is supported by MicroLearn and commences at 10:10 This seminar commences at 10:10

This Seminar track is audience-led and commences at 10:10

This Seminar track is delivered in partnership with Purple Management Consultancy and commences at 10:10

09:30 1The State of Digital (2019) - Results Preview, Richard Gott, Membership Champion & Heather Forrester, Managing Director, Research by Design

10:10 2

The CIPD Website – Our Digital Transformation Story, Sarah Corney, Head of Customer Experience, Chartered Institute of Personnel and Development (CIPD)

CIBSE – Our CRM Journey & How We Engage Our Younger Members, Carilyn Burman, Director of Membership, Chartered Institution of Building Services Engineers (CIBSE)

Artificial Intelligence: How could it impact your members? Alastair McCapra, CEO, Chartered Institute of Public Relations (CIPR)

Attracting Millennials Online & Keeping Them – Top Tips & Bear Traps

Using CRM data to drive personalised member experiences, Alex Skinner, Director, Pixl8

Consolidating your Member Value Proposition within a Unified Online Engagement Strategy, Mark Eichler, Director UK/EU, Higher Logic

10:50 3

Federation of Small Businesses (FSB) – ‘Taking a strategic approach to digital and avoiding distractions’, Caroline Lavelle. Chief Commercial Officer, Federation of Small Businesses (FSB)

Connect, Represent, Engage: Digital Participation with Members, Millennials and Beyond! Denise Linay, Head of Organising and Engagement, Royal College of Midwives

Transforming Assessment for the 21st Century: The CIPS Story and the Digital Future for Examinations - Rachel Wilson, Head of Assessment Standards and & Operations, CIPS, & Louella Morton, Executive Director, TestReach

Digital Transformation on a Budget - where to focus in order to maximise value

From Rolodex to Cloud - The lessons we learned from the CRM journey, Richard Young, Vice President – International, Fonteva

Practical use cases of Robotic Process Automation (RPA) for Members and their Associations, Carl Grieves, Managing Director, SIlverbear


11:50 4

The Robots Are Coming – will they be replacing your members? Claire Morton, Lead Manager - Professional Development, Association of International Certified Professional Accountants

Our Digital Comms Strategy – which channels for which messages? Sara McDonnell, Web and Social Media Editor, Royal Statistical Society (RSS)

VR & Video - The Future of Content Delivery, Here's What's Next… Matt Day, Creative Director, LIQUONA

Levelling up - Turning Online Engagement into Participation and Growth

Why Apps Matter: How to deliver year-round engagement, drive revenue and improve member experience, Tom Walters, Senior Consultant, Cantarus

Why an Omnichannel Approach is the Future of Member Engagement, Alan Perestrello Director and Co-founder, Trillium & Skip Fidura, Strategy & Insight Director, dotmailer

12:30 5Digital transformation – why we need it, what’s getting in the way and what to do about it! Ruth Doyle, Group Head of Digital Marketing, Chartered Institute of Procurement and Supply (CIPS)

Stand Out from the Crowd – getting email opens to 50% - James Cross, Communications and Engagement Co-ordinator, Royal College of Obstetricians and Gynaecologists (RCOG)

Embracing robotic technology to automate the digital member experience - Adam Thompson, Head of User Experience & Azhar Baig, Head of Technical Advisory and Enquiry Services, Institute of Chartered Accountants in England and Wales (ICAEW)

The Power of Small Data - simple data driven actions that deliver big results

Using Engagement Scoring to Improve the Member Experience and Drive Retention, Jeremy Jalie, Performance Improvement Leader, ASI Europe

How AI will get you much closer to your members, Ahmed Eltomy Managing and Technical Director, SmartImpact

13:00 Networking Lunch and Trade Exhibition

14:00 6Going Beyond Just Delivering ‘Another Member App’ (The BMA Story), Kit Randhawa, Product Manager, British Medical Association (BMA)

The Power of Video - Getting it right for your members, Andrew Mortimore, E-Education Manager, Association of Anaesthetists & Nigel Dacre, Founder & CEO of Inclusive Digital

2025 AD: The Future of Apps for Membership Organisations, Russ Magnuson, CEO & Co-Founder, Results Direct

Member Metrics - Effective measures and actions to develop online engagement

Using meaningful data to drive membership growth, Clare Bennett, Principal Consultant, Purple

Findings from the largest digital member loyalty survey ever undertaken, James Roberts, Business Development Manager, Community Brands

14:40 7How to win the Baby Boomer in the age of change, Lee Taylor, Senior Marketing Manager, Caravan and Motorhome Club (CAMC)

No More Black Holes – how digital makes everything visible, Chris Bacon, Head of ICT and Web, Chartered Institute of Library and Information Professionals (CILIP)

21st Century Member Engagement & Participation – From Print to Digital – and Beyond! Liam Giles, Managing Director, Spindogs and Emma Waddingham, CILEX Representative

Digital Transformation Do’s and Don’ts

Acquire, Engage & Retain Members: Commercial Strategies Used by Sky, L'Equipe & The Daily Mail Group You Can Adopt to Grow Your Members, Natalie Eastwood, VP, Subscription Retail & Digital Services, MPP Global

Society of Association and Membership Professionals (SAMP) Meeting - Introducing the Concept of Fellowship, Susie Kay, Director, SAMP

15:20 8 The State of Digital (2019) - The Results Explained (Panel Session

How to Find a Needle in a Haystack - the digital way! John Stevenage, CEO, MENSA

Leveraging the latest digital opportunities to positively impact your members, Roger Garside, Consultant IT Manager, Nautilus International & Richard Broughton, Associate Director, The MTM Agency.

Future Gazing - are new technologies relevant for membership? - -


16:20 9

Meeting the needs of our members through digital content and services, Annette Woolman, Director of Membership and Services, and Maria O'Sullivan, Strategic Marketing Consultant, Coeliac UK

Breaking the Code – navigating a CRM and Website project, David Mead, Business Lead, Chartered Institution of Highways and Transportation (CIHT) & Jane Royden, Director, E and H Limited

Creating and delivering fabulous digital content for now and the future, on a budget! Rachel Warden, Communications and Marketing Manager, European Association for Cancer Research (EACR)

Tools & Techniques to Maximise Member Retention - -

17:00 Digital Excellence 2018 Power Down & Membership Excellence 2019 Preview

- - - - -

17:15 Professional Networking Drinks Reception


Hunter Merrifield – Stand 1 – ExhibitorHunter Merrifield is a specialist Membership recruiter, covering permanent and interim roles in Acquisition, Engagement & Retention. Our consultants’ quality-driven approach ensures that we build long-lasting relationships, covering the entire membership lifecycle. Our highly versatile offering and advanced sourcing methodologies enable us to locate the hard-to-find and seriously talented membership professionals that your organisation needs. Our in-depth knowledge of the membership space enables us to effectively place candidates, from junior to senior roles, into forward-thinking community-driven organisations.

Contact: Francesca Lorde: [email protected] t: 0207 759 7929w:www:hunter-merrifield.com

CBA Events – Stand 3 – ExhibitorCBA Events is a full-service event management company with years of experience of organising and running conferences and events. Services include venue finding (free service UK & overseas), audio visual, teambuilding & event management. Our success is a direct result of our ‘can do’ approach, ability to listen to clients’ demands, knowledge, patience and creativity. We aim to make every client’s journey with us as enjoyable, hassle free and memorable as possible.

Contact: Sara Younge: [email protected] t: 0333 241 2890w: www.cbaevents.co.uk

MPP Global – Stand 4 – Official PartnerMPP Global provides SaaS solutions to enterprise organisations who require a robust and flexible platform to register users, manage payments and monetise their content. Its rich functionality seamlessly supports omnichannel approaches to international markets, helping organisations to build personalised and pre-bundled membership plans. Using its flagship subscription platform, eSuite, MPP Global has an impressive track record of improving overall customer acquisition, engagement and retention for clients including Sky, L’Equipe and The Daily Mail Group.

Contact: Natalie Eastwoode: [email protected] t: +44 (0) 755 796 6649w: www.mppglobal.com

SmartImpact – Stand 5 – Official PartnerSmartImpact is the leading provider of Microsoft Dynamics 365 based solutions for organisations where members are central to their operations. Based in Victoria, London, membership and not-for-profit clients choose to work with SmartImpact because of the high quality of project delivery, their knowledge of similar organisations and their strong commitment to developing long-term business partnerships based upon trust.

Contact: Naresh Raje: [email protected] t: 07973 657774w: www.smartimpact.co.uk

Purple Management Consultancy – Stand 6 – Official PartnerPurple are an independent management consultancy who work with membership organisation’s embarking on a change journey to support the delivery of business objectives with the correct use of people, processes and technology. Our services include: Membership Journey Mapping, Digital Strategy, Technology Consultancy, Business Process Improvement, Procurement, Cyber Security and Change Management. Contact: Clare Bennette: [email protected] t: 0203 376 7447w: www.thisispurple.com

Silverbear – Stand 7 – Official PartnerOur Purpose is to be leaders in liberating the value of relationships within member organisations. Silverbear’s solution is designed to meet the current and evolving needs of membership associations who are looking for a digital platform to provide a unified member solution with efficient workflow automation and digital experiences. The platform, Silverbear Membership, is uniquely the only UK solution for the sector awarded Microsoft’s ‘Certified for Microsoft Dynamics (CFMD)’ accreditation.

Contact: Carl Grievese: [email protected] t: 01483 409409w:www.silverbear.com

Cantarus – Stand 8 – Official PartnerCantarus is a leading digital membership expert, providing websites, mobile apps, creative design and digital system integration consultancy for renowned organisations such as the Royal Pharmaceutical Society and the Institute of Directors. As a MemberWise Recognised Supplier and partner of membership CRM specialist Silverbear, we work with organisations to extend their reach, deepen member engagement and drive revenue.

Contact: Lee Adamse: [email protected] t: 0161 971 3200w: www.cantarus.com

Trillium – Stand 9 – Official PartnerTrillium is a member engagement specialist, providing a complete lifecycle solution that helps organisations better understand, manage, interact and engage with their members and stakeholders. We do this through technology, experience and industry focus. Through our solutions and approach, we are uniquely placed to provide the ideal platform for digital transformation, utilising best of breed technologies including Dynamics 365, Sitecore, Kentico, Umbraco and dotmailer.

Contact: Alan Perestrelloe: [email protected] t: 020 3176 5380w: www.trillium.net

Trade Exhibitor Information


Results Direct Mobile – Stand 10 – Official SupporterResults Direct Mobile is proud to be the official Event App Provider for Digital Excellence 2018. Visit us to learn about the MemberWise app and request a complimentary Event App Success Kit. Our Eventsential mobile event app and Engagefully year-round engagement app are used by 200 top organisations including The OR Society, International Association of STM Publishers, and The Rhodes Trust. Our apps support events in 20+ countries.

Contact: Russell Magnusone: [email protected] t: +44 20 3473 3100w: www.resultsdirectmobile.co.uk/memberwise

UpBeat – Stand 11 – ExhibitorUpBeat membership engagement technology built on Microsoft Dynamics 365 has specific modules purposefully developed for associations, membership and not-for-profit organisations. UpBeat provides associations and membership organisations with out-of-the-box functionality to automate all member processes within and across your entire organisation, such as membership, events, education and marketing, meaning increased collaboration across teams and actionable insights to make better decisions. UpBeat enables membership organisations to deliver maximum value back to your members.

Contact: Vanessa Dal Busco e: [email protected] t: +44 207 268 9809 w: www.professionaladvantage.co.uk

Inclusive Digital – Stand 12 – ExhibitorInclusive Digital is a London-based production company that provides a range of digital and video services for membership organisations and associations – including website and app development, e-Learning and online training platforms, video production, event filming and live streaming.The company was set up in 2007 and our current clients include a large number of membership organisations – including the Royal Society of Medicine (RSM), the Association of Anaesthetists (AAGBI) and the Brewers’ Livery Company.

Contact: Deirdre McGinnis e: [email protected] t: +44 (0) 20 7036 6380w: www.inclusivedigital.tv

Page Lizard – Stand 13 - ExhibitorWe build apps for membership organisations and help you communicate more effectively. Our latest apps include a range of tools to help members complete and record CPD activities. Talk to us about how apps can enrich your organisation and increase member engagement – we can help you to create bespoke innovative products cost-effectively. With 13 years providing content technology solutions to membership bodies we offer sound strategic advice and proven success.

Contact: Graham Duffille: [email protected] t: 0207 183 3690w: www.pagelizard.com

Lumi – Stand 14 – Official SupporterIf you are looking to enhance your next member meeting, if you are thinking of taking it from paper based to digital - or even to a hybrid or virtual meeting - then come and talk to us. Lumi is the leading global provider of fast, accurate and secure technology to facilitate the smooth running of member meetings. We offer Pre-Voting, Registration, Live Secure Polling and Q&A management services.

Contact: Peter Fowlere: [email protected] t: 07500 760643w: www.lumiglobal.com

Chord – Stand 15 – ExhibitorChord helps boost membership acquisition and retention by delivering more frequent and personal conversations with members by telephone. By integrating telemarketing, email, data improvement and telephone/online research, we help clients like RCGP, RCN, ICSA, RSS, RSC, CSP, CIBSE, UNISON and BVA. We can lend an extra pair of hands for member acquisition, busy renewal periods, welcome calls, lapsed member research, mystery shopping, email consent, appointment-making, boosting attendance for training courses, events and qualification enrolments.

Contact: Amanda Gilmere: [email protected] t: 01373 867920w: chord-uk.co.uk/service/membership

ASI Europe – Stand 16 – Official PartnerAdvanced Solutions International (ASI) is a leading global provider of software and services to associations and not-for-profits. Our industry-leading iMIS engagement management system (EMS) enables you to manage member data, events, online payments, your website, and more in one system. Plus, with our built-in scoring engine you can easily measure member engagement to get the big picture needed to drive retention and growth.

Contact: Jeremy Jaliee: [email protected] t: (0)20 3267 0067 x5142w: www.advsol.com

C Systems Global – Stand 17 - ExhibitorC Systems – a technology services organization serving nonprofits and associations. We are an award winning iMIS Solution Provider (AiSP) and can deliver iMIS deployment and support services that can help you move forward. We also represent aventri, an advanced conference management platform addressing the entire event life cycle including onsite event technology and innovative mobile apps. We also partner with Gather Voices, for curation and publishing of user generated videos.

Contact: Jeremy Wilson e: [email protected] t: +44 (0) 1278 247 138w: www.csystemsglobal.com


NetXtra – Stand 18 - ExhibitorNetXtra helps membership organisations and other NFPs use ‘digital’ to solve everyday problems, increase engagement and operational efficiency. With business transformation at the heart of every new project, their integrated online solutions enable clients to fully engage with their audiences and deliver on their goals and objectives for growth and success. This strategic approach to digital and business transformation makes them the sector’s go-to provider for CMS and integration.

Contact: Simon Phillipse: [email protected] t: 01787 319393w: www.netxtra.net

Amazon Web Services – Stand 19 – ExhibitorAmazon Web Services (AWS) Worldwide Public Sector helps government, education, and nonprofit customers deploy cloud services to reduce costs, drive efficiencies, and increase innovation across the globe. With AWS, you only pay for what you use, with no up-front physical infrastructure expenses or long-term commitments. Public Sector organizations of all sizes use AWS to build applications, host websites, harness big data, store information, conduct research, improve online access for citizens, and more.

Contact: Adrian Hannae: [email protected] t: 02039 420 127w: https://aws.amazon.com/government-education/nonprofits

Higher Logic- Stand 20 – Official PartnerHigher Logic is the industry leader in online communities and engagement for membership organisations. Associations worldwide use Higher Logic to bring people all together, where communities can interact, share ideas, answer questions and stay connected. Higher Logic is proud to be the Official Online Member Communities Partner and host of MemberWise Connect, the MemberWise Network’s online community.

Contact: Mark Eichlere: [email protected] t: 020 3936 3142w: www.higherlogic.com

Felinesoft – Stand 21 – Exhibitor Felinesoft offers a full range of services including business analysis, user experience design/creative, softwaredevelopment and systems integration. Felinesoft’s experience in delivering continuous improvement projectshelps our clients to streamline and automate their business processes, improve member acquisition and retentionand optimise member engagement. As a Microsoft Gold Partner, our expertise ranges over a variety of .Net content management systems, Dynamics CRM, Mobile Apps, SharePoint, plus bespoke tailored development.

Contact: Thomas Raworthe: [email protected] t: +44 (0) 117 325 1902w: www.felinesoft.com

Sterling Solutions Stand 22 - ExhibitorConnect UK (powered by Sterling Solutions) is a reliable and flexible communications app and virtual membership card combined, Connect lets you publish personalised content to your members or specific groups. It provides full analytics, informing you of who’s engaging with your content so you can shape and personalise your message. Manage promotional offers, events and send push notifications. Sterling Solutions are a complete print, communications and marketing agency.

Contact: Jack Pizzey e: [email protected] t: 01536 527 300w: www.connect.uk.com

Pixl8 – Stand 23 – Official PartnerPixl8 is a creative technical agency with over 80 Membership and NFP clients. We provide strategic digital consultancy, full-service delivery, hosting and ongoing support with member database/ CRM system integration. We believe that technically complex projects should not limit creativity and we work to devise elegant, usable interfaces underpinned with reliable secure technology. Pixl8 is a recognised supporter of open source software and produces the popular CMS and document management platform https://www.preside.org/

Contact: Alex Skinnere: [email protected] t: 0845 260 0726w: www.pixl8.co.uk

Community Brands – Stand 24 – Official PartnerCommunity Brands builds best-of-breed solutions aligned with ever-changing business models and emerging technology. Our solutions help member-based organisations drive growth, engagement, professional development, fundraising and revenue. We are committed to helping you fulfil your mission with modern technology that meets your members’ and constituents’ expectations.

Contact: James Robertse: [email protected] t: 0 (+44) 7553 950 130 w: www.communitybrands.com

MicroLearn – Stand 25 – Official SupporterMicroLearn provides high quality, short, video-led learning opportunities that can be accessed from any device, at any time, from anywhere. We have focused on creating learning content that robustly delivers learning objectives but also, by utilising contemporary learner centric video approaches maximises opportunities for membership organisations to engage, create learning advocates, increase membership loyalty/retention, build sustainability and forge deeper relationships with their members.

Contact: Tracy Capaldi-Drewette: [email protected] t: 01273 492336w: www.microlearn.com

Membership Plus – Stand 26 – Official SupporterMembership Plus is a membership marketing specialist providing print and mailing solutions to over 120 membership organisations. Membership Plus is regarded as one of the market leaders in the membership sector. Our core services include print production and personalisation of membership cards, membership renewal / reminder / lapsed programmes, New Member Welcome Packs and other related membership mailings. Visit us at Stand 26 at the DIGITALX2018 Conference or visit our website www.membership-plus.co.uk

Contact: Steven Grievee: [email protected] t: 01227 741066 w: www.membership-plus.co.uk


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Fonteva – Stand 27 – Official PartnerGrowing and retaining your membership. Amplifying your reach. Activating the power of one-of-a-kind communities. We know what it takes to create growth for your organisation and satisfaction for your members. Fonteva delivers complete membership and events solutions that are easily configured, eliminate costly software updates and lower technology costs with one powerful system 100% native to Salesforce - the world’s #1 CRM. So your organisation can optimise revenue and exceed customer expectations.

Contact: Richard Younge: [email protected] t: +44 207 118 1515w: www.fonteva.com

Spindogs – Stand 28 – ExhibitorSpindogs are a full service digital agency helping organisations with marketing both online and offline. We love delivering great website design & development, marketing and brand solutions for our clients, with the full package to take your online presence to the next level. We’ve built successful, results-driven relationships with clients for over 14 years working with some notable membership organisations such as, Chartered Institute of Housing, Royal Academy of Engineering, BCS and many more.

Contact: Liam Giles e: [email protected] t: 02920 480 720w: www.spindogs.co.uk

Meta Capability – Stand 29 – ExhibitorA member centric digital strategy starts with understanding the exact needs of your members and creating simple engaging user experiences. By providing bit sized assessment opportunities which drive personalised digital learning pathways, rewarded with digital badges, we create an addictive environment enabling you to retain and grow your membership. CPD and career progression tools, such as the one we are developing for RIBA, also enhances their engagement and dependency with your membership body.

Contact: Russell Warde: [email protected] t: 07813 323230w: www.metacapability.com

dotmailer – Stand 30 – Exhibitordotmailer is a leading marketing service provider with data-powered automation at its core. We’re passionate about shaping the omnichannel marketing space, and for nearly 20 years we’ve helped thousands of customers strategize their campaigns and drive real business growth. dotmailer allows marketers to manage all stages of their marketing automation activity quickly and easily, from sophisticated data selections to deployment and measurement of their customer interactions.

Contact: Melissa Greening e: [email protected] t: 07881 375 932w: www.dotmailer.com

Flywire - Stand 31 - ExhibitorFlywire solves complex international payment problems for membership organisations, empowering new opportunities globally and locally. Our invoicing and receivables solutions connect associations with their members making transactions faster, secure, transparent and less expensive. Clients can tailor the payment experience for their customers creating a single point of visibility and control for payer engagement and receivables management – from invoicing and payment through reconciliation. Flywire’s network spans 200+ countries, 100+ currencies and multiple payment methods.

Contact: James Shattocke: [email protected] t: 07765 861642w: www.flywire.com/business

Eudonet – Stand 32 – ExhibitorEudonet is an independent European software provider with 18 years’ experience specialising in member organisations. Engage, measure and understand all segments of your membership with simple, easy to use software. We listen to the feedback from the 30,000 people already using Eudonet worldwide, ensuring that the latest updates to the software are immediately useful to the membership professionals who use it on a daily basis.

Contact: Ben McCreanore: [email protected] t: 020 7092 6659w: www.eudonet.co.uk

GoCardless – Stand 33 – ExhibitorGoCardless is the smarter way for membership organisations to collect recurring and ad hoc payments. Organisations like the Royal College of General Practitioners and the British Institute of Radiology, along with over 35,000 other businesses use GoCardless to reduce payments admin dramatically. Seamless integrations with various CRMs, including Fonteva and Trillium, plus features like branded payment pages guarantee a seamless member experience from the moment of sign up.

Contact: Rebecca Edmondse: [email protected] t: 020 8338 953w: www.gocardless.com

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2018

01 – Hunter Merrifield03 – CBA Events04 – MPP Global05 – SmartImpact06 – Purple07 – Silverbear08 – Cantarus09 – Trillium10 – Results Direct Mobile11 – UpBeat12 – Inclusive Digital

13 – Page Lizard14 – Lumi15 – Chord16 – ASI Europe17 – C Systems Global18 – NetXtra19 – Amazon Web Services20 – Higher Logic21 – Felinesoft22 – Sterling Solutions23 – Pixl8

24 – Community Brands25 – MicroLearn26 – Membership Plus27 – Fonteva28 – Spindogs29 – Meta Capability30 – dotmailer31 – Flywire32 – Eudonet33 – GoCardless

Trade Exhibition Today’s conference includes the membership and association sector’s largest digital focused trade

exhibition. Please do take the opportunity to browse throughout the day!

MEMBERSHIP

2019

Membership Excellence 2019Register an interest now! We hope you are having a great day at Digital Excellence 2018! We just wanted to take this opportunity to remind you of the date of our next conference – Membership Excellence 2019.

2nd May 2019 | Novotel London West Hotel (Hammersmith)

We will soon launch our new look Membership Excellence conference and you will notice some BIG changes:

• A more comprehensive and flexible conference programme• A new venue that will almost double capacity• More expert Membership & Association Professional speakers• Exciting new seminar track topics and themes• More targeted membership focused content• A larger membership solutions expo (with up to 45 exhibitors!)

Inspired by today’s speakers? Express an interest in speaking at MEMX 2019 by contacting [email protected]

Express an interest in attending now (without obligation) and enjoy 20% off the Standard Association Professional Pass PLUS Preview Booking.

Visit: www.membershipexcellence.com

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