dia beggage handling system filure presentation

8/18/2019 DIA Beggage Handling System Filure Presentation

1/27

FAILURE OF A

TECHNOLOGY PROJECT

Saleem Sabir-22

Asadullah Bappi- 12

Talal Shahid-23Arsalan- 34


2/27

Dysfunctional DecisionMain! is a


3/27

"#y Tec#nolo!y P$o%ects Fail&

Denver Airport Baggage Handling

System-An Illustration of ineectualdecision making


4/27

'yno(sis

• Denver Airport Baggage handlingsystem failure is a classic example ofDysfunctional decision making

This session ill look upon!

"# Decisions that set the pro$ect on thepath to disaster

%# &orces 'ehind those decisions


5/27

)ac!$oun*

• (orld)s largest automated 'aggagehandlings system

• *eed for greater airport capacity#

• *eed of ne state of the art airport thatould cement Denver)s position as an airtransportation hu'

• "+,S# .m airport as to 'e the largestairport in /S having capacity to handlemore than 0,1,,,1,,, passengers annually#


6/27

)ac!$oun*

• By automating 'aggage handling1the aircraft turnaround time illreduce to as little as 2, 3inutes I#e#1

more operations and a competitiveadvantage for airport


7/27

'yste+ at a !lance

"# 44 Airport gates in 2 concourses

%# "5 miles of track and 0 miles of conveyor'elts

2# 2",, Standard carts and +0, oversi6ed carts+# "+ million feet of iring

0# *etork of more than ",, 78)s to control 9o

:# 0,,, electric motors

5# %5,, photocells1 +,, radio receivers and 0;laser arrays


8/27

)ac!$oun* Continue*,

• Despite the good intentions planrapidly dissolved as!

"# /nderestimation of pro$ectscomplexity resulted in sno'allingthe pro'lems and pu'lic humiliationfor everyone involved

%# Airport opening as delayed 'y afull ": months


9/27


2# systemas $ust a shado of original plan?


10/27


• @ather Than automating all 2concourses into one integratedsystem1 the system as used in a

single concourse1 'y a single airlineand only for out'ound 9ights#@emaining 'aggage handling as

done via simple conveyor plusmanual tug and trolley system 'uiltas an alternative hen it 'ecame

clear that idea fully 9opped#


11/27

The system *ever (orkedell and in Aug %,,01

/nited Airline announcedthat they ill a'andonthe system completely#

="1,,,1,,,C3onth

3aintenance 8ost-

Tu! . t$olleysyste+


12/27

DIA )a!!a!e 'yste+De/elo(+ent Ti+eline

http://var/www/apps/conversion/tmp/scratch_6/Danver%20International%20Airport%20Baggage%20Handling%20System%20Failure.pdfhttp://var/www/apps/conversion/tmp/scratch_6/Danver%20International%20Airport%20Baggage%20Handling%20System%20Failure.pdf


13/27

Basic 3ode &ailure Analysis

• System)s 8omplexity /nderestimated

• ine Balancing &ailure

• Algorithm as a nightmare in the

mathematical modeling of Eueue 'ehavior#• &ailure to anticipate the num'er of 8arts correctly#

• 7ro$ect initiated too late 'ased uponcomplexity and risk involved#

• /nder


14/27

.ey Decisions leading todisaster

"# 8hange in Strategy#

%# The decision to 7roceed#

2# Schedule 1 Scope and Budget8ommitments#

+# Acceptance of 8hange reuests#

0# Design a physical 'uilding structure#:# The Decision to seek a dierent

7ath#


15/27

"#8hange in Strategy#

• To Fears ate decision#

• Timing of the decision extremely poor# – /nited Airline

–

8ontinental Airline• Additional To years needed to meet the

reuirements#

• 8hange of 3indset#

• Additional Grgani6ational @esponsi'ilities#

• &ailure to understand ho to 'uild aautomatic 'aggage handling system#


16/27

%#The Decision to 7roceed

• Breir *eidle 7atron#

• Analysis of 2 Bids ";;2#

•


17/27


• Slinger)s 7erspective – State of the art Airport and Baggage

handling system#

– Slinger)s previous experience on manualconveyor)s ith tug and trolley system#

– 8ivil


18/27


• &rom BA


19/27

2#Schedule 1 Scope and 'udget

commitments


20/27


21/27

0# Design of the 7hysical Building

Structure

• @ather than 'eing separate entities1 the 'aggage system and thephysical 'uilding represented a single integrated system# Sharingthe physical space and services such as the electrical supply thedesigners of the physical 'uilding and the designers of the'aggage system needed to ork as one integrated team#

•


22/27

0# Design of the 7hysical Building

Structure

• To make eective decisions a'out ho to design the physical'uilding1 the designers of the physical 'uilding needed to 'eorking alongside people ho had expertise in designing 'aggagesystems#


23/27

:# The Decision to Seek a Dierent

7ath

• 3ayor slashed pro$ect and ordered that a manual trolley system'uilt at an additional cost of =0"3

• By the time the 3ayor took action1 the airport as already :months 'ehind schedule and four opening dates had already 'eenmissed#


24/27

Gther &ailure 7oints

• eadership 8hange

• Architectural and Design issues

– The system had more than ",, individual 78s that erenetorked together# &ailure of any one of the 78s could resultin an outage as there as no automatic 'ackup for failed

components#

– The system as una'le to detect $ams and as a result hen a $am occurred1 the system simply kept piling up more and more'ags making the $am that much orse#


25/27

8onclusion

"# The /nderestimation of 8omplexity

%# A lack of planning resulting insu'seuent changes in strategy

2#


26/27

8onclusion

5# 8ommunication Breakdons

4# 7oor Design

;# &ailure to perform risk management


27/27

0UE'TION'

&

dia beggage handling system filure presentation

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