developing your cultural intelligence...the case for cq sources: international labor union and...
TRANSCRIPT
Leading Multicultural Teams
Developing Your Cultural Intelligence
Marie Bankuti, PCC, CPCC, PMP
Tether Free Vision Inc.
© 2018
Culture Matters!
Is it really
that big of a
deal?
Culture
A shared pattern of beliefs, values, assumptions and behaviors that distinguish one group from another.
culture: the way we do things around here
EQ, SQ, CQ
Emotional Intelligence (EQ)
The capability of individuals to recognize their
own emotions and those of others and use
emotional information to guide thinking and
behavior.
Social Intelligence (SQ)
The ability to form rewarding relationships with
other people, and a capacity and appetite to
manage complex social change.
Cultural Intelligence (CQ)
The capability to relate and work
effectively in culturally diverse
situations.
Cultural Intelligence
The capability to
function effectively
across various
cultural contexts
(national, ethnic,
organizational,
generational,
gender, etc.)
Handbook of Cultural Intelligence: Theory, Measurement, and Applications - Soon Ang and Linn Van Dyne
What is the make-up of your team or organization?
NationalityEthnicityGender
GenerationProfession
RegionDepartment
ReligionSexual Preference
The Case for CQ
Sources: International Labor Union and Economist Intelligence Unit
70% of all international ventures fail due to cultural differences (expats, mergers, outposts, virtual teams)
$700, 000 for first year expenses of moving an expat overseas
49% of kids 5 and under in US today are children of color
82% of multinational firms are losing money in China
90% of leading executives from 68 countries cite multicultural leadership as top management challenge
1 million university students in study-abroad programs
What’s in It for the Company?
▪ Success in culturally diverse markets
▪ Speed and efficiency working across borders
▪ Effective short-/long-term global assignments
▪ Being an employer of choice (attraction/retention)
▪ Profitability and cost savings
▪ Multicultural team effectiveness
▪ Global virtual team effectiveness
What’s in It for Me?
Your CQ predicts your readiness
for working with and relating effectively with people from
different cultural backgrounds.
Higher CQ can translate to…
▪ New opportunities
▪ Earning higher wages
▪ Greater success in today’s diverse, globalized world
What’s in it
for me?
Myths
International Experience= Cultural Intelligence
Technical Competence = Success
High EQ = High CQ
Correlations Not Causations
Four Capabilities
The Four Capabilities
of Culturally Intelligent
Leaders
Leading with Cultural Intelligence, David Livermore of the Cultural Intelligence Center
CQ StrategyCQ Action
CQ KnowledgeCQ Drive
CQ Drive
The Four Capabilities
of Culturally Intelligent
Leaders
Leading with Cultural Intelligence, David Livermore of the Cultural Intelligence Center
CQ DriveYour interest, drive, and confidence to adapt to multicultural situations
CQ Drive
Think of one cultural challenge you face in your role.
Write it down in a paragraph or less.
CQ Drive
“The team members from X never speak up.”
“The people from X always dominate meetings.”
“The communication I receive from X is unclear.”
“Projects involving X never get done on time.”
(X = a “cultural” group, not an individual)
CQ Drive
Without naming the group…
What’s just a word or two
to describe your challenge?
(always late, too direct, so laid back, hard to understand, etc.)
CQ Drive
Do you know how to work with them?
How intrinsically and extrinsically
motivated
are you to learn?
CQ Knowledge
The Four Capabilities
of Culturally Intelligent
Leaders
Leading with Cultural Intelligence, David Livermore of the Cultural Intelligence Center
CQ KnowledgeYour understanding
about how cultures are similar and different
CQ DriveYour interest, drive, and confidence to adapt to multicultural situations
Weird or Just Different? – Derek Sivers
https://www.ted.com/talks/derek_sivers_weird_or_just_different
The Iceberg
HUMAN NATURE
CULTURECultural Artifacts/Systems
Cultural Values and Assumptions
INDIVIDUAL PERSONALITY
“We’re all alike”
“Just get to know people as individuals”
Mapping Cultural Differences
10 Largest Cultural Clusters
The Cultural Intelligence Center; based on Ronen and Shenkar research
CLUSTERS COUNTRIES
Anglo Australia, Canada, New Zealand, U.K., U.S., etc.
Arab Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Saudi Arabia, U.A.E., etc.
Confucian Asia China, Hong Kong, Japan, Singapore, South Korea, Taiwan, etc.
Eastern Europe Albania, Czech Republic, Greece, Hungary, Mongolia, Poland, Russia, etc.
Germanic Europe Austria, Belgium, Germany, Netherlands, etc.
Latin America Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Mexico, etc.
Latin Europe France, French-speaking Canada, Italy, Portugal, Spain, etc.
Nordic Europe Denmark, Finland, Iceland, Norway, Sweden, etc.
Sub-Saharan Africa Ghana, Kenya, Namibia, Nigeria, Zambia, Zimbabwe, etc.
Southern Asia India, Indonesia, Malaysia, Philippines, Thailand, etc.
NOTE: The countries are NOT the clusters themselves. They are simply places where you’re likely to find a significant presence of the cultural clusters.
Individualism vs. Collectivism
Individual goals and rights
Group goals and personal relationships
USA: more individualist
Power Distance – Low vs. High
Differences in status, superiors make decisions
Equality, shared decision-making
USA: more low power distance
Uncertainty Avoidance – Low vs. High
Planning and predictability
Flexibility and adaptability
USA: more low uncertainty avoidance
Cooperative vs. Competitive
Competition, assertiveness, and achievement
Collaboration, nurturing, and family
USA: more competitive
Time Orientation – Short vs. Long Term
Long-term planning (success later)
Immediate outcomes (success now)
USA: more short-term
Context – Low (Direct) vs. High (Indirect)
Explicit communication (words)
Indirect communication (tone, context)
USA: more low context / direct
Being vs. Doing
Quality of life
Being busy and meeting goals
USA: more doing
Universalism vs. Particularism
Specifics, unique standards based on relationship
Rules, standards that apply to everyone
USA: more universalist
Neutral vs. Affective
(Non-Expressive)Non-emotional communication;
hiding feelings
(Expressive)Expressive communication;
sharing feelings
USA: mid-point
Monochronic vs. Polychronic
(Linear)One thing at a time, punctuality, work and personal life separate
(Non-Linear)Multitasking, interruptions ok,
work and personal life combined
USA: more monochronic / linear
Mapping & Working with Cultural Values
Implications to consider with different values/styles:
▪ Expressiveness and Disagreeing
▪ Context (direct/indirect) and Giving Feedback
10 Cultural Value Dimensions
Think back to your personal cultural challenge…
What cultural differences/values
could possibly explain what’s going on
with your challenge?
Write down something you could learn
about the culture(s) involved.
10 Cultural Value Dimensions
Individualism vs. Collectivism
Low Power Distance vs. High Power Distance
Low Uncertainty Avoidance vs. High Uncertainty Avoidance
Cooperative vs. Competitive
Short-Term Time Orientation vs. Long-Term Time Orientation
Low Context (Direct) vs. High Context (Indirect)
Being vs. Doing
Universalism vs. Particularism
Neutral (Non-Expressive) vs. Affective (Expressive)
Monochronic (Linear) vs. Polychronic (Non-Linear)
CQ Strategy
The Four Capabilities
of Culturally Intelligent
Leaders
Leading with Cultural Intelligence, David Livermore of the Cultural Intelligence Center
CQ StrategyYour awareness and
ability to plan for multicultural interactions
CQ KnowledgeYour understanding
about how cultures are similar and different
CQ DriveYour interest, drive, and confidence to adapt to multicultural situations
Kenya 2010
CQ Strategy
What Do You Observe?
CQ Action
The Four Capabilities
of Culturally Intelligent
Leaders
Leading with Cultural Intelligence, David Livermore of the Cultural Intelligence Center
CQ StrategyYour awareness and
ability to plan for multicultural interactions
CQ ActionYour ability to adapt when relating and
working interculturally
CQ KnowledgeYour understanding
about how cultures are similar and different
CQ DriveYour interest, drive, and confidence to adapt to multicultural situations
The Art of Choosing – Sheena Iyengar
What cultural differences might explain Sheena’s experience?https://www.ted.com/talks/sheena_iyengar_on_the_art_of_choosing (watch through to 1:49)
CQ Action
Is it a ‘tight’ or ‘loose’ culture?
Will adapting compromise
the organization or me?
To adapt… or not!?
Applying and Improving Your CQ
▪ Incorporate into 1-1’s
▪ Discuss the Cultural Values
▪ What resonates for them?
▪ What’s most challenging?
▪ What insights can they give you?
▪ How can you support them differently?
▪ Encourage two-way feedback
▪ Listen more… talk less.
Explore with Individual Team Members
Applying and Improving Your CQ
▪ Have your team’s Cultural Values mapped out
▪ Facilitate conversations about each Cultural Value
▪ Encourage curiosity, openness, honesty, respect, no-judgement
▪ Uncover unknown assumptions and prejudices
▪ What’s most challenging for you as a team?
▪ What agreements can the team make together?
▪ Design the team alliance around agreements
▪ Assume “unconditional positive regard”
▪ Embrace elephants!
Explore with Your Whole Team
CQ Action
Think back to your personal cultural challenge…
What’s one action you could take…1) On your own?
2) With another person?
Write them down!
When will you do them by?
Four Capabilities
The Four Capabilities
of Culturally Intelligent
Leaders
Leading with Cultural Intelligence, David Livermore of the Cultural Intelligence Center
CQ StrategyYour awareness and
ability to plan for multicultural interactions
CQ ActionYour ability to adapt when relating and
working interculturally
CQ KnowledgeYour understanding
about how cultures are similar and different
CQ DriveYour interest, drive, and confidence to adapt to multicultural situations
▪ Plan a conversation with someone from a different background
▪ Read a foreign-based novel (notice values behind their actions)
▪ Have your Cultural Intelligence Assessment done and work with a coach
▪ Have your whole team assessed/trained.
Where Do I Begin with All of This?
Next Steps
Resources
Cultural Intelligence (CQ) Assessments:Self-Assessment360 Assessment
Team AssessmentCultural Values Mapping
Developing Cultural Intelligence
It’s about building bridges and removing barriers for working and relating across cultures.
Thank you!
Questions?Want to explore more?Sign up for newsletter?
Stay in touch!
Marie Bankuti, PCC, CPCC, PMP
Tether Free Vision Inc.
www.TetherFreeVision.com
Helping leaders and teams bridge multicultural differences,
so they can thrive in our global economy.