Developing Cultural Intelligence (CQ) in a Global Working Environment

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Introduction

• Jo Lloyd

• Natalie Gardner

• Richard Tams

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Understanding culture

Collective programming - CulturalCore Values and beliefs – unconscious perceptions and feelings

Observable behaviour - CulturalAttitudesBehaviours – Clothing, gesturesCustoms – Food, money, Art

Universal - Common to Mankind

Individual

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What is cultural intelligence?

•Being able to factor culture into longer term planning

•Taking action in a culturally sensitive way

•Learning how culture shapes behaviour, values and beliefs

•Being motivated to learn about a new Culture

CQ DriveCQ

Knowledge

CQ Strategy

CQ Action

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CQ knowledge•Learning how

culture shapes behaviour, values and beliefs

CQ Knowledge

• Learn the cultural

systems and dimensions

• Understand the impact

these have as a baseline

• Allow for individualism

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Cultural systems

Capitalist SocialistFormal

GovernanceInformal

Governance

KinshipNuclear Family

Rational Mystical

Formal Education

Informal Education Solid Fluid

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Culture Clusters#ITMtweets#ITM2019

Cultural dimensions

Individualist CollectivistPower

Distance LowPower

Distance High

Cooperative Competitive

Uncertainty Avoidance

Low

Uncertainty Avoidance

High

Direct IndirectShort term

Long Term

Being Doing Monochronic PolychronicUniversalism Particularism Neutral Affective

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CQ strategy practices

•Being able to factor culture into longer term planning

CQ Strategy

• Practice the 5 whys

• Keep a journal of your

intercultural reflections

• Examine cross cultural situations

in what you see and read

• Engage in active planning

• Find a cultural guide!

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CQ action

•Taking action in a culturally sensitive way

CQ Action

• Adapt your communication

• Know when to adapt and

when not to• Be yourself…...... sort of

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Thanks to our Sponsor

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Thank you#ITM2019 #ITMtweets