Olaf Janssen – Project manager Online Services, Koninklijke Bibliotheek3rd September 2010

Developing KB online services.... for a change

Set up

1. Changes in KB services: from on site to online

2. KB Online Services department

3. KB & the outside world

MissionThe KB is the national library of The Netherlands: we bring people and information together.

Vision• We offer access to all that has been published in and about The Netherlands. For everyone, everywhere.• We play a leading role in the Dutch (scientific) information-infrastructure.• We stimulate durable access to digital information in an (inter)national context.

Koninklijke Bibliotheek

Mission & vision

Strategic goals

1.Changes in KB services: from on site to online

Koninklijke Bibliotheek

The KB on site: Since 1798

Koninklijke Bibliotheek

The KB on site:Reading room in 2010

Koninklijke Bibliotheek

The KB on site:Stacks in 2010

6 million items: 110 km of

books, newspapers and journals durably

Preserved(analog)

Koninklijke Bibliotheek

Depot of Dutch Publications

KB analog depot

Koninklijke Bibliotheek

Around 1980: Start automation

Koninklijke Bibliotheek

The KB webservice:1993 - 1998: Gopher

1994-1998

Hyperlinks!

NEW!

1998-2000

2002-2004

2004-2009

Current www.kb.nl 2009-?

The KB portfolio online

Koninklijke

Bibliotheek

WebsiteNewspapers Manuscripts

Book historyDutch history

Dutch & Flemish magazines Book covers

Proceedings of Parliament

Recent publications

Radio news bulletins

Memory of the Netherlands

E-Depot 2003 - 2010 - more than 13M scientific articles (PDFs) of major international publishers- over 10K journal titles

Growth of ca. two million articles a year.

10 TB

of data.

Total infrastructure and storage : 30 TB

long termdigital

preservation

Koninklijke Bibliotheek

E-depot

KB digital stacks

Storageoriented

New e-Depot 2011- PDFs from publishers but also- books- newspapers - magazines- web archives - images…

Storage & delivery oriented

2. KB Online Services department

foto: Pieter007 op Flickr.com

KB strategic goals digital library programme

2010-2013

Build digital collection

store access

Digitize & buy Long term storage & digital preservation

Provide access

Online Services Department

Objectives of Online Services Dept.

Offer relevant online services(fast, targeted and user-

friendly)

Create new & adapt existing services

Identify & monitor user groups & their

needs

Observe trends & developments

physical collection

data infrastructure

digitalcollection

1 432 5

recognisethe

customer

recognisethe

request

recognisethe

customerapproach

offer a clearunderstanding

of the KB servicesthrough various

interfaces

provide an answer to the question fast,

clearly, correctly, userfriendly, adequately

and up-to-date

Customer Relations Management Channel Management

Service Management

Service Development

WebsiteY

WebsiteX

WebsiteZ

?

Structure of Online Services Dept.

17 people (and growing)

Who are the clients of the KB?

Don’t make assumptions about your clients…

KB User Groups

wide audience/ occasional visitors

scholarly (study & professional)

culturally interested

DKB has defined clear user groups with specific needs and is developing relevant

online services for each of them

wide audience/ occasional visitors

provide insight in the unique KB collections in

a simple, attractive manner

GENERAL SEARCHING

• only open KB materials (books, journals, newspapers, images, websites, etc)

• Banners to link to other relevant collections of KB and 3rd parties

KB onlyNo license

KB onlyNo license

KB onlyNo license

scholarly (study & professional)

additional servicesfor researchers + current

and potentiallibrary account holders

RESEARCH ENVIRONEMENT

• access to all + all specialised materials

• personalised research environment based on personal preferences (profile) LOG IN

KB + 3rd parties

Open & licensed

Login

KB + 3rd parties

Open & licensed

Login

KB & licensed

3rd party & licensed

culturally & scholarlyinterested

Access to relevant (Dutch)digital content

DUTCH DIGITAL CONTENT

• materials, both from the KB and third parties, fitting in with the KB collection profile

• All digital content related to one specific subject on one page (book history, The Netherlands in WW2, etc)

• only open access materials

• digital / full text is the standard

Digital objects

KB & 3rd parties

Subject specific

Open access

3rd party content

Subject specific

Open access

Digital objects

KB content

Subject specific

Open access

Digital objects

3. KB & the outside world(on making choices)

(There’s a big difference between being where your users are

and

Being USEFUL to your users where

they are)

Make choices

Number of interesting services grows faster than KB can implement

KB is big in the (inter)national library sector

But really small on internet

KB is big in the (inter)national library sector

Online information market

http://googleblog.blogspot.com/2009/10/announcing-google-maps-navigation-for.html

Cause

http://www.fd.nl/artikel/13505501/koers-tomtom-fors-onderuit-google

Effect

Google enters new markets

Google Maps

Google Search

Google Android

Google Chrome

Google Docs

Youtube

Blogger

Adwords/Adsense

Google Analytics

Google Books

Google Scholar

Google Editions

Google enters new markets – KB markets! a threath?

Question: what should the KB do?

1) Don’t panic ….

2) …… stay who you are….

3) … and focus on your own strengths

What’s the

added value

of the KB ?

• Digitisation expertise

• Long term preservation (E-depot) Storage & expertise

• Open data infrastructure

• Completeness & quality of content

• Collaboration & networking ability

4) Find your friends and…..

4) Find your friends and….. Collaborate !

Collaborate (1)

In the library world

Aim: Dutch Digital Library

KB joins forces with public & university libraries

Each partner brings its ownspecial strengths

Who does what? Coordinate efforts - digitisation - (long-term) storage (KB!) - acces & delivery

If you can’t beat them…

Use for KB content distribution

Use for promoting KB services

Strategic partnership KB-Google digitisation deal

Collaborate (2)

5) Understandyour

clients & their needs

Customer panel – rapid prototyping – customer satisfaction research - usability research – logfile analysis - qualitative

interviews …

6) Give your services to the crowd

“Make yourself a natural partof people’s stream of information”

Questions?olaf.janssen@kb.nl