DEVELOPING INTERCULTURAL

COMPETENCE AS A CPLP® (CERTIFIED PROFESSIONAL FOR LEARNING AND

PERFORMANCE)

Claudia Zysk

SIETAR 2011 Denver, CO

April 15, 2011

WHY I AM HERE

Fit into conference theme

Personal

Intercultural community

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WHY ARE YOU HERE?

1. On the red call card, write down 1 thing that

interests you about this topic.

2. On the green call card, write down 1 question

you have about this topic.

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AGENDA

What is ASTD? What is CPLP?

How does the CPLP certification work?

Theory: Knowledge Exam

Practice: Work Product

The Client Project

Q&A and Review of Expectations

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WHAT IS ASTD?

American Society for Training & Development

The world’s largest association dedicated to workplace learning and performance professionals

ASTD’s members come from more than 100 countries

More than 128 US chapters

20 international partners

Mission: Empower professionals to develop knowledge and skills successfully

www.astd.org

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WHAT IS CPLP®?

Certified Professional for Learning and Performance

A 3-part assessment leading to a certification

What is a Certification?

It is the assessment process through which an organization grants recognition to an individual, organization, process, service, or product that meets certain established criteria.

Based on the ASTD Competency Model

http://www.astd.org/content/ASTDcertification/

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WHY CPLP®?

Personal

Breadth of topics

Expand existing

knowledge and

experience

Mix of theory and

practical

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Benefits of CPLP®

Competitive advantage

Helps to make

employment/hiring

decisions

Improved

internal/external

customer satisfaction

Increased competence

level of employees

CPLP® ELIGIBILITY AND READINESS

3 years of related professional work experience in

the workplace learning and performance field

The appropriate breadth of knowledge

The right kind of work product sample to submit

Compatibility with career goals and ambitions

Readiness to make the commitment of time,

energy and resources

Full understanding of program requirements

Ability and willingness to invest approx. $1,000

in your professional development

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CPLP® CREDENTIALING PROCESS

The CPLP® program involves a three step process

in which candidates must do the following:

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CPLP® KNOWLEDGE EXAM

The exam measures breadth of knowledge in the

learning and performance field

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Testing windows? Four times a year

Available resources? Many

Testing centers? Everywhere in the US & abroad

How long to study for knowledge exam? 90 days

Type of test? 150 multiple-choice questions

focused on 9 Areas of Expertise of ASTD

Competency Model

Results? Scores immediately reported, move on

to work product

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CPLP® KNOWLEDGE EXAM FACTS

WORK PRODUCT OVERVIEW

Demonstrating competence in 1 particular Area Of

Expertise

A sample or segment of candidate’s own work

Based on a current project completed within the past

3 years

Presented in English

Client must agree to being a sponsor for the CPLP®

(submission is confidential)

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DELIVERABLES FOR WORK PRODUCT

‘DESIGNING LEARNING’

Training Analysis: Data collection, data

analysis, recommendations, conclusions

Design Documentation: Evaluation plan,

learning objectives, project plan, timeline, topical

outline, description of activities, delivery medium,

references

Curriculum Materials: Workbook, handouts,

facilitator guide, supply list

Essays: Project description, project context, and

eight essay questions

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4 CORE COMPONENTS & 12 ELEMENTS

Project Relationships Goals, roles, responsibilities

Communication with stakeholders

Planning Collect and analyze data

Compare options and make recommendations based on data analysis

Design curriculum to meet needs

Output Write measurable objectives

Develop content that is logically linked

Design, develop and evaluate learning activities and materials

Encourage participation and build learner motivation

Outcomes Include opportunities for practice, enrichment and assessment

Design and develop assessment activities that show achievement of

objectives

Develop summative and/or formative evaluation plan

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MY CLIENT PROJECT

1. Step: Finding the client

Specialized linguistic consulting firm with 38

virtual employees and global project managers

managing 600 contract linguistics all over the

world

2. Step: Identifying the project

Need:

Initially: global virtual project management

After vision/scope: shared foundation in intercultural

competence

Targeted Audience: Voluntary ILT at all-hands

meeting, followed by webinar

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MY CLIENT PROJECT

Pro-bono

I had more influence on what I wanted to accomplish

Full-circle

Contracting, vision/scope/project planning and design

documentation, data collection and analysis,

design/development, client relationship management,

delivery, evaluation, follow up

Aligning expectations

Project and client needs to fit CPLP requirements

Data analysis and project planning requirements

were so thorough that expectations needed to be

clarified about what was in and out of scope

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OUTCOMES

For me

Three job offers

Broader knowledge foundation in L&D

Trying out new things (pro-bono project)

New friends and contacts

For client

Awareness building

Common language

People used the language during culture

presentations at all-hands meeting in January 2011!

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REVIEW OF EXPECTATIONS AND Q&A

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