intercultural competence

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INTERCULTURAL COMPETENCE Training skills

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Soft skills training by Svetlana Belic Malinic

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Page 1: Intercultural competence

INTERCULTURAL COMPETENCE

Training skills

Page 2: Intercultural competence

Objectives • familiarise with different cultures in terms of

their relations to people, time and working environment

• improve knowledge about intercultural cooperation and business

• understand etiquette and business rules in various cultures

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What is…

… CULTURE?

Page 4: Intercultural competence

Culture …

… ranks what is important,

instills attitudes about what

things are appropriate and

prescribes behaviour.

Beamer’s & Varner Intercultural Communication in the Global Workplace

Page 5: Intercultural competence

physical contact

work ethic

appearance

body language

language

table manners

meeting style

behaviour

personal space communication

assumptions about

existence

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The judgment of what is right

is rooted in beliefs, values,

attitudes, as well as habit,

tradition and accepted norms.

Mole (1996)

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Relationship with people

Attitude to the time

Attitude to the working environment

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Universalism Particularism

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Individualism Communitarianism

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Neutral Emotional

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Specific Diffuse

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Achievement Ascription

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Sequential Synchronic

12 12

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Internal control External control

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Going… …INTERCULTURAL

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STEREO TYPES

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Heaven is where:

The ________ are the chefs,

The ________ are the lovers,

The ________ are the police,

The ________ are the mechanics,

And the ________ make everything run on time.

French

Italians

British

Germans

Swiss

Page 21: Intercultural competence

Hell is where:

The ________ are the chefs,

The ________ are the lovers,

The ________ are the police,

The ________ are the mechanics,

And the ________ make everything run on time.

British

Swiss

Germans

French

Italians

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Silent… …MESSAGES

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Words, 7%

Tone, 38%

Non-verbal,

55%

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Grinning or smiling

in some cultures

could be interpreted

as being pushy.

Page 36: Intercultural competence

Don’t do the OK sign; the

gesture means different

things in other cultures.

Page 37: Intercultural competence

Nodding, to indicate

yes, is not universal.

Don’t point with

your finger, it may

be considered rude.

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Be careful where you

point your feet, and

avoid pointing your toes

or soles at another.

Don’t point with

your finger, it may

be considered rude.

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Cultural… …AWARENESS

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UNCONSCIOUS INCOMPETENCE

CONSCIOUS INCOMPETENCE

CONSCIOUS COMPETENCE

UNCONSCIOUS COMPETENCE

I don’t know that I don’t know.

I know that I don’t know.

I know that I know.

I don’t know that I know.

Page 49: Intercultural competence

When in Rome,

do as the Romans do.

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Svetlana Belić Malinić

[email protected]

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Thank you !