design for ltc

Sarah Drummond | SnookCo founder + Director of Design

wearesnook.comsarah[at]wearesnook.com@rufflemuffin

From idea to action:encouraging enterprise and employability



projects and collaborations

ventures and initiatives

First Things First



UMBRELLA OF SERVICE DESIGN{PRODUCT DESIGN}

{SYSTEM DESIGN}{ORGANISATIONAL CHANGE}

{COLLABORATION}{BRAND}

{BUSINESS}{PROFIT}

{ECO SYSTEM}{ORGANISATIONAL INFRASTRUCTURE}



AN INTANGIBLE PRODUCT WE EXPERIENCE IN TIME THROUGH MULTIPLE TOUCHPOINTS AND

CHANNELS



MOST COMPANIES BELIEVE THAT THEY

PROVIDE A GOOD SERVICE



ONLY 8% OF THEIR CUSTOMERS AGREE



SERVICES ACCOUNT FOR 75% OF THE WESTERN ECONOMY BUT ARE RARELY DESIGNED WITH THE SAME CARE AND ATTENTION TO DETAIL AS PRODUCTS



discover define dev

elop

deli

ver



"You should put yourself In my position,Put Yourself In tHe users PosItIon, I tHInK tHat doesnt HaPPen enougH"

Isabella, 53,Penge



COCREATIONPEOPLE

PROTOTYPING



THIS IS ALL ABOUT PEOPLE

- do the friends and family test



THINK IN JOURNEYS



Prototype



JOINING UP AND SEEING THE BIG

PICTURE



Visualise and tell stories



BRINGING IDEAS TO

LIFE



cocreate



Start Up Street Stirling- Bringing back life to king street



Bring king street back to life



film



discover define dev

elop

deliver

where will you start?



wearesnook.com@wearesnook

Sarah DrummondDirector of Design

[email protected]@rufflemuffin

design for ltc

Design

director of design

product design

system design

umbrella of service

organisational infrastructure

eco system

organisational change

street stirling