departmental trainors job responsibilities
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DEPARTMENTAL TRAINER RESPONSIBILITIES
Define training needs of the department based on guest feedback, observation, associates feed-back, LRA report…
Deliver Training regularly
Submit the attendance
Participate in a monthly meeting with Training Manager and other Departmental Trainers to evaluate trainings, provide feedback, exchange best practices, etc
Prepare the Monthly Training Plan
Responsible for the new comers
Create awareness of the importance of trainings
Initiate cross training based on talents recognized within the department
Responsible to welcome trainees in their department and draft their induction plan
Evaluate effectiveness of training (follow-up)
Help set standards for the respective outlet/department (S.O.P.)
Guardian of the standards in the department
DEPARTMENTAL TRAINER PROFILE
Good communication and presentation skills Knowledge of the subject Certified trainer (TTT) Have the time to commit to the “role” of Departmental Trainer Organizational skills Lead by example Have experience to be able to give ample examples Patience, energy and open mindedness Creativity and humour Empathy towards the associates Flexibility Self-confidence Respected by both associates and leaders …
WHY SHOULD I BE A DEPARTMENTAL TRAINER?
To be the “star” of the department To ensure smooth running of the department To have a well trained and efficient team Personal career growth and possibility of promotion To have fun To ensure departmental efficiency, i.e. simplifies your job and
saves time Learning and improving competencies Improve self-confidence and the confidence of the associates Gain respect and recognition from associates To benefit from a “Train the trainers” training of 3 days To be part of a very motivated group Satisfaction and pleasure to share one’s knowledge …
MONTHLY MEETING AGENDA
Submit attendance Analyse training needs
GSI / LRA New associates Starguest Mystery guest Guest comments other
Develop departmental training plan Self-development other