Deloitte by the numbers

North America

171 Cities

2 Countries

Europe

259 Cities

49 Countries

Middle East

39 Cities

21 Countries

Africa

35 Cities

26 Countries

Latin America

and Caribbean

77 Cities

30 Countries

Africa

105Cities

25 Countries

consulting

Audit

Tax & Legal

Enterprise Risk Services

Financial Advisory

$3.1

$3.5

$6.7

$9.8

$12.2

150+ countries

$35.2 B revenue

150+ yearhistory

225,000+professionals

#1Number oneConsulting firm By Garter, IDC and Kennedy

Deloitte Digital is a leading consulting practice within

Deloitte Consulting

Strategy Creativity Technology

We deliver end to end digital business transformation

driven by Salesforce

Business knowledge Technological capabilities

CREATING DIGITAL JOURNEYS

ICL Harmonize CRM

One ICL– Next Step Forward

“One ICL– Next Step Forward” strategy Transform from product based operating model to market based

Challenges:

ICL has operates in different

industries across the globe with

diverse business units

ICL has highly branded products

along with commodity products

Harmonize Project Landscape

Scope covers almost all aspects in the business Implementing 20 new systems More than 200 people are working full time in the project

Essential baseline for success is recruiting marketing and sales people from the organization to the team

Salesforce is part of ICL’s strategy to

provide global visibility of customers across

a harmonized platform

ExcellentCustomer

Experience

Sales Force

Effectiveness

Harmonized Organization

Harmonized Global Sales Process

Tools for Sales Efficiency

Visibility to the Opportunity Pipeline

Ability to incorporate new business acquisitions

Ability to provide accommodate localized business requirements

Deloitte Digital drives change at ICL

Working together and following a global Deloitte methodologyExperienced

team

Business

driven

Deliver faster

Effective

monitoring &

tracking

Governance

Global

presence

Deloitte global presence provides local and global resources to

support the project

Deloitte’s experience with good governance in CRM projects

delivers cost and timescale

Deloitte’s custom Tracker tool provides a transparent and efficient

approach to Agile project management

Deloitte’s FastChem Accelerator incorporates industry insight

Deloitte maintain a focus on improving business results

About Deloitte Digital

Our collaborative project management tool. We use Tracker to speed up and manage our project delivery, gather requirements and

collaborate dynamically with you from day one.

Project Management• Meeting minutes and actions

• Decisions and questions logs

• Risks & issues management

• Project Gantt and milestones

• Status reports (generator)

• Visibility across your project

• Team collaboration and ‘Chatter’

Development and Support• User stories and detailed designs

• Drag n Drop’ Sprint planning and user story

prioritization

• Kanban board and burn down reports

• Estimation features (planning poker)

• Testing, defect management

Project dashboard

User story collection

Epic ideas

Life Sciences

Patient Services

InsuranceFastConnect

Media / Consumer Business

EngageMe

Health Care

Member Connect

Life SciencesMedConnect

MediaMarketing Resource Management

BankingBankApp

ManufacturingFastLean

Consumer BusinessPocketsales

Our industry focus and solutions

Deep Industry Knowledge

Financial Institutes Consumer business &

Manufacturing

Telecom, Media $

technology

Life Science & Health

Care

Delivering results through sales, service and marketing, supporting and developing customer

center of excellence capability, and creating enterprise-wide change on the platform

With over 1000 Salesforce implementations under our belt

Europe

NEARSHORE

India

OFFSHORE

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