defining skills & competencies to support sap business processes
Post on 22-Dec-2015
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DefiningSkills &Competenciesto SupportSAPBusinessProcesses
Note to attendees1. Thanks for your interest in Defining in Skills and
Competencies!2. An accompanying workbook will be handed out in the
session. We will be working examples together so you can leave with a jump start on your own project
3. About this presentation:– it is built in a beta version of MS PowerPoint and some of the
animations are not backward compatible– the colors are set for presentation, not for printing. to print this
presentation simple select “pure black & white” under the view menu and/or print menus
4. If you would like more information before the conference feel free to contact me by using [email protected]
See you at the conference!
Defining
Skills &Competencies
to Support
SAPBusiness
Processes
TodayTodaywe willwe will
discuss:discuss:
TodayTodaywe willwe will
discuss:discuss:
How to define
and quantifythe right skills for your team
SupportSupportSupportSupport ProjectProjectmgmtmgmt
ProjectProjectmgmtmgmt
TrainingTrainingTrainingTrainingDevelopDevelop
mentmentDevelopDevelop
mentment
ArchiArchitecturetectureArchiArchi
tecturetecture BusinessBusinessProcessProcess
BusinessBusinessProcessProcess
TestingTestingTestingTesting
TodayTodayyou willyou willreceive:receive:
TodayTodayyou willyou willreceive:receive:
…to build your performance definitions MethodsMethodsToolsTools
I learned that…I re-learned that…I discovered that…
I noticed that…I was surprised that…
I plan to…
“If one does not
understand a person,
one tends to regard
them as a
fool.” - C.J. Jung
Attitudes
Skills
Behaviors
SUCCESS
Knowledge
SUCCESS
Attitudes
Skills
Behaviors
ORGANIZATIONAL CULTURE
GROUP BEHAVIOR
INDIVIDUAL BEHAVIOR
Diff
icul
ty(L
ow)
(Hig
h)
INDIVIDUAL ATTITUDE
KNOWLEDGE
Time(Short) (Long)
8. Lead & Make It Happen
7. Find Solutions
6. “Own It”
5. Acknowledge Reality
4. Wait & Hope
3. “I can’t” - Excuses
2. Blame Others
1. Unaware / Unconscious
powerless team
POWERFUL TEAM
The Winning Edge!
Negativeattitude“I can’t”
Negativefeeling“Fears”
Busyinaction
No
RPE
Positiveattitude“I can”
Positivefeeling
confidence
Action“KRAs”
RPE
The Loser’s Trap
4 x 4 = 16
Skill
Area
Skill
Area
Skill
Area
Base Full ExpertBEHAVIORS
BEHAVIORS
•Willingly cooperates and works toward solutions which generally benefit all involved parties.
•Seeks to work collaboratively with others to accomplish company objectives.
•Creative, self-initiated contributor to projects and solutions that support operational excellence.
•Effectively directs a small team.
•Encourages the input and participation of group members.
•Demonstrates respect for the opinions and ideas of others.
Base ExpertFull
Teamwork
BEHAVIORS
•Establishes rapport with people easily.
•Pro-actively approaches others, in different organizational units to build rapport, seek or provide help and enhance the department’s network of business relationships.
•Can developed and maintain a network of contacts who can provide information, help, and access to others.
Base ExpertFull
Relationship Building
BEHAVIORS
•Performs all services and tasks within quality specifications.
•Troubleshoot effectively and successfully resolve all outstanding issues.
•Effectively direct a small quality services implementation team.
•Evaluate cumulative work product and identify areas of weakness and solution development.
•Ensure all outstanding issues are resolved within established tolerance levels.
•Test resolutions to identify areas of weakness and recommend solution improvements.
Base ExpertFull
Quality Focus
1Pre-populate
2Define
3Vote
Skill
Area
Skill
Area
Skill
Area
CurrentState
CurrentState
CurrentState
DesiredState
DesiredState
DesiredState
Base Full Expert
INDIVIDUALS
1Educate
2Self-assessPeer review3Validate
Skill
Area
Skill
Area
Skill
Area
Full
Base
Base
Full
Base
Full
Expert
Expert
Full
Role 1 Role 2 Role 3
ROLES
1Build
2Focus groupIndividual3Analyze
PLANS
Skill
Area
Skill
Area
Skill
Area
Full
Base
Base
Full
Base
Full
Expert
Expert
Full
Role 1 Role 2 Role 3
Skill
Area
Skill
Area
Skill
Area
CurrentState
CurrentState
CurrentState
DesiredState
DesiredState
DesiredState
Base Full Expert
1Compare
2Build individual3Launch
What
did we
just
build?…and how can we use it?
Behaviors
Individuals
Roles
Plans
APerformanceMeasurement
Tool
Casting
Recruiting
Expectations
Career paths
Measurement baseline
Stop
Continue
Start
You can’t controlthe wind
…but you canset your own
sails!
Thank you for attending!Please remember to complete and return your evaluation form following this session.
Session Code: [2709]