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Deep Insight using Storytelling and Role Playing Kirk Bridgman, M.B.A. QRCA Southern California Chapter Mini-Conference June 12, 2010 1

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Deep Insight using Storytelling and Role Playing. QRCA Southern California Chapter Mini-Conference June 12, 2010. Kirk Bridgman, M.B.A. THEATRE IMPROV BASED STORYTELLING AND ROLE PLAYING. “History is a myth people agree to believe.”. “It’s as American as Apple Pie”. - PowerPoint PPT Presentation

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Page 1: Deep Insight using Storytelling  and  Role Playing

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Deep Insightusing

Storytelling and

Role Playing

Kirk Bridgman, M.B.A.

QRCA Southern California Chapter Mini-Conference

June 12, 2010

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WHAT

WHY

WHOWHEN

WHERE

HOWTHEATRE IMPROV BASED

STORYTELLINGAND

ROLE PLAYING

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“History is a myth people agree to believe.”

“It’s as American as Apple Pie”

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“Just the facts, ma’am.”

Apples are not indigenous to America

Apples were used to make hard cider

Apple use declined during prohibition since hard cider was outlawed

Apple Marketing Board of New York State coined the expression “as American as apple pie”

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Liberty Valance Effect

“When the legend becomes fact – print the legend.”

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“When the legend becomes fact – print the legend.”

The legends that create beliefs, values, behaviors and action

The legends that beliefs, values, behaviors and action create

Legend Drives Action

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Legends

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Legends

1 Part Fact

3 Parts Myth

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The legend of the Santa Claus Brand

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Fact or Myth:

The original St. Nicholas

The Dutch connection

Washington Irving

Alexander Anderson

Clement Moore

Thomas Nast

The Coca-Cola Company

Miracle on 34th Street

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Legends

StoriesTold - Storytelling

Acted Out - Role Playing

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Santa Claus and “The Spirit of Giving”

What did you see?What did you hear?What did you smell?What did you taste?What did you feel?

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What did you see and hear going on?

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Santa Claus & The “Spirit of Giving”Category: Storytelling aloneStructure: Sense Memory / Emotion Recall (adapted from

Actor’s Studio)

One Minute Story (adapted from The Thiagi Group)

Used to: Explore past sensationsFind emotional triggers

Variations: Collage or picture makingIn dyads, then sharingFree associationExtended stories in IDIs

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Do you consider yourself:

Extremely creative

Pretty creative

A little creative

Not creative at all

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FactForm FeelingFuture

Legends develop based on who is telling the story.

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HOWFACTLogic

AnalysisMeasurementsPerformance

Efficiency

WHATFORM

MethodsResources

OrganizationSequence

Control

WHOFEELING

Personal ValuesRelationships

CommunicationsEmotions

Recognition

WHYFUTURE

VisionNew Concepts

IntuitionEnvironment

Synthesis

Which Block Do You Most Associate With?

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Santa Claus and “The Spirit of Giving”

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Story Structure

Once upon a time . . .Everyday . . .But one day . . .Because of that . . . (repeated)Until finally . . .Ever since then

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Santa Claus and “The Spirit of Giving”

Until finally . . .And ever since then people have had a better understanding of the true “Spirit of Giving.”

Because of that . . .But one day . . .And everyday . . .Once upon a time

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What did you see and hear going on?

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Santa Claus and “The Spirit of Giving”Category: Storytelling with role playingStructure: Story Rotation (adapted from Kat Koppett / StoryNet)

Used to: Understand context and relationshipVariations: Individuals write the story and then share

Have small groups create a story and present to the group

Use the story spine for different contexts (then, now, future, planning, visioning)Personify a product

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W T F

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The Interview

Topic: “The Spirit of Giving” – Image Selection

1 Moderator3 Experts3 Panelists

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Occupation Alternate occupation Role Model Comfort quadrant Strengths Weaknesses Pleasure Pain Character tendencies

Character Descriptions:

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The Three #1 Rules of Theatre Improv

Do It, Don’t Censor

Respond with YES AND

Make Others Look Good

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What did you see and hear going on?

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The Santa Claus InterviewCategory: Role playing with storytellingStructure: Expert Interview (adapted from Viola Spolin )

Used to: Understand comparison choicesVariations: 2 or 3 experts with different approaches

Man-on-the-street interviewAn outrageous topic Use topics players are really expert inAudience questions rather than panel

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The Santa Claus brand is “The Spirit of Giving”

Who is campaign targetLogoSlogan or taglineSpokespersonCampaign channel strategy

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What did you see and hear going on?

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Spontaneous MarketingCategory: Role playing aloneStructure: Ad Game (adapted from Del Close)

Used to: Explore a brand perceptionVariations: Different objectives

Run as a contestInclude clients with consumersConduct with different subset groups and then discuss similarities and differences

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WHAT

WHY

WHOWHEN

WHERE

HOWTHEATRE IMPROV BASED

STORYTELLINGAND

ROLE PLAYING

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WHAT

Explore thoughts, feelings and actions that nurture, shape and sustain individual and collective legends.

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WHY

“When the legend becomes fact – print the legend.”

The legends that create beliefs, values and behaviorsThe legends that beliefs, values and behaviors create

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WHO

Anyone who considers themselves:

Extremely creative Pretty creative A little creative

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WHEN

Explore a theme, concept or brand Explore what happens over time Understand a comparison Understand the whole story

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Any informal and open space:

Offline

Online

WHERE

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Storytelling Alone Storytelling with Role Playing Role Playing with Storytelling Role Playing Alone

HOW

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Increasing Business ResultsConsumer Driven Market Research

Collaborative Ideation and BrainstormingBusiness Improvisation Training

Kirk Bridgman, M.B.A.

[email protected]/in/qrckirk888.400.7344