‍‍Debra‍Clark5047‍Murfreesboro‍Rd,‍Lavergne,‍TN‍37096 | 615-768-0605‍cell‍615-213-2141‍home | debramcneillclark@gmail.com

Customer‍Service‍Representative‍in‍the‍Call‍Center‍Environment‍with‍supervisor‍available‍to‍offer‍friendly‍yet‍empathetic‍phone‍skills‍services‍for‍a‍company‍in‍need‍of‍my‍skills.

EducationBACHELORS DEGREE | CURENTLY ENROLLED | UNIVERSITY OF PHOENIX OF ARIZONA

· Major:‍Business‍Management

· Minor:‍Certificate‍Human‍Recourses

· Related‍coursework:‍Accounting, College Math I &‍II,‍Business‍Communications,‍Introductions‍to‍Computer‍Applications‍and‍Systems,‍Ethical‍and‍Legal‍Topics‍in‍Business,‍Critical‍Thinking‍and‍Decision‍Making

Call Center Experience

CUSTOMER SERVICE REP |VERIZON WIRELESS | 2002 TO 2007

CUSTOMER SERVICE REP |CUC TRAVEL SERVICE | 1997 TO 2001

WORK FROM HOME CUSTOMER SERVICE REP | HSN | 2007 TO 2008

Core Qualifications· Great‍people‍skills‍needed‍to‍resolve‍conflict

· Supervised‍staff‍to‍ensure‍customers‍receive‍consistently‍high‍levels‍of‍service‍to‍maintain‍accountability‍for‍100%‍customer‍satisfaction‍and‍to‍ensure‍that company’s‍policies‍and‍procedures‍for‍operations‍and‍ensure‍conformance‍with‍the‍established company‍policies,‍procedures‍and‍objectives. ‍

· Friendly‍voice‍and‍demeanor‍over‍the‍phone

· Flexibility‍to‍maintains‍company’s‍workflow‍and‍schedules coverage‍as‍needed

· Promotes‍a‍positive‍attitude‍in‍the‍work‍place‍to‍insure‍good‍customer‍relations

· Up-selling of‍company products‍and/or‍services

· Developed‍a‍mentor‍program‍for‍new‍hires‍to‍buddy‍with‍experiences‍high‍quality‍agents‍to‍ensure‍proper‍support‍after‍training.

· Responsible‍for‍reaching‍out‍to‍customer‍to‍collect‍payment‍for‍overdue‍bills,‍loans,‍or‍other‍payments.‍Acts‍as‍the‍liaison‍between‍creditors‍and‍customers‍and‍manages‍overdue‍accounts.

· Create‍a‍reports‍for‍accounts‍who‍have‍not‍made‍payments‍and‍Organize‍list‍according‍to‍severity‍of‍delinquency‍and‍Review‍terms‍of‍sale‍or‍loan‍documents

· Locate‍(Skip‍Trace)‍customers‍using‍credit‍bureau‍information,‍background‍checks,‍loan‍documents,‍and‍other‍paperwork‍or‍databases.

· Initiate‍repossession‍proceedings‍or‍hand‍over‍account‍to‍law‍practice‍that‍specializes‍in‍debt‍collection.

· Follow‍federal‍and‍state‍laws‍dealing‍with‍client’s‍needs.

· Adapt‍to‍changes‍at‍work‍(products,‍services,‍policies,‍etc.)

References· Keith‍Lenfant‍Kwlenfant@gmail.com‍615-707-5404‍Retired‍Operations‍Manager

· Logan‍Craighead‍615-444-2262‍Lebanon‍Dental‍Excellence‍

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