data processing capabilities. the organisation locationsuk, sri lanka staff 50 staff carrying out...
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Data Processing Capabilities
The organisation
Locations UK, Sri Lanka
Staff50 staff carrying out data entry processes and around 50 staff supporting data entry and judgment-based processing work
Operating Hours
24 x 7
ExperienceStrong experience of delivering data processes of varying complexity
Service Portfolio
CO
MP
LE
XIT
Y
Data Entry and Management
Rule-based Transaction Processing
MIS & Charting
Judgment-based Decision Making
Customer InteractionServices
Re-search
&Analysis
Service offeringsHealthcare
Data entry for insurance claim forms like
HCFA 1500, UB92, Dental
Data entry for enrollment application forms
Subscriber & provider information change forms processing
Travel & Transportation Freight bills processing & auditing
Customer satisfaction survey processing
Daily Driver's Logs Processing
Drivers Qualifications Files Processing
Courier Shipping Documents Processing
Logistics Documents Processing
Insurance & Financial
Insurance application forms processing
Mortgage Documents Processing
Payroll data processing
Back office data processing
Accounts Payable/Accounts Receivable
Retail & Market Research
Customer Survey Processing
Subscription Fulfillment Forms Processing
Mailing List Compilation
Other Data Entry Services
Service examples• Healthcare claims data entry and processing – a large number
of staff are engaged in entering claims data; processing also includes double key verification, pre-adjudication and pricing
• Finance and accounting transaction processing – accounts payable processing involving data entry from various supplier documentation, completing checks and controls and authorizing payment
• Insurance claims data entry – data from documents are entered into client applications and further processed as per client requirements (covers completing information gaps, validating data entered, determining liability or effecting follow-up)
• Data entry and reconciliation of logistics bills – data from documents are captured and further reconciled
Infomatum Capabilities• Capacity to produce in excess of 3 million key strokes per day
• Data capture services using own software solutions along with client’s workflow application
• Deliver superior quality (achieve 98.5% accuracy on key quality and 99.99% accuracy on key and verification fields on our data entry processes)
• Leverage significant experience to develop technology based solutions that improve process efficiency
– Scanning solutions
– Image compression
• Developed customized training Programmes to mirror actual application that help in accelerated agent readiness for live processing
Value proposition• Customer focus• Accuracy and quality assurance• State of the art technology• Privacy and security • Understanding of our client’s business
processes • Industry experience • Timely delivery • Scalability • Responsive • Cost advantage
Simple Pricing Policy
• Transaction Base Rate
60 Pence (£0.60) for 1000 Key depressions
Processing cost for a document with 250 characters only 15 pence (£0.15) with 96.5% accuracy levels. only 30 pence (£0.30) with 99.8% accuracy levels.
• Full Time Employee (FTE) Base Rate
£6000 Per Annum
Full time employee 36 hours per week only £500 per month including infrastructure costs.
Project transitionPre-Transition
Understanding the Client Process
Designed New Process
Validating Process Design
1. Process Identification The client, in this case,
identified the process to be transited
2. Defined Project Team
Performed resource requirement analysis developed a phased plan to achieve it
Defined competencies required for employees. Training and certification needs identified and planned
Team studied documentation and video film on the processes, hospital charts, manuals, training material, process metrics and identified online resources available
Validated and confirmed Process and assumptions from client
Studied & analyzed the software used by the client and the methodology it was been developed upon
Designed Process flow
Designing a tool based on standard methodology as per client requirement
Developed measures
Ascertained and designed Standard Operating Procedures
Training team and setting up facility
Worked on pilot test batches
Evaluated and analyzed the results and made changes in accordance to improve process enhancing productivity and accuracy
Training processCategory: Airway bills
PHASE - I PHASE - II PHASE - III PHASE - IV PHASE - V PHASE - VI PHASE - VII
Key board and mouse handling
Numeric abilities
Understanding of the geography of the country / onshore market and related postal codes
Understanding of common western names (geography-specific) and related details (using a database)
Software training using process knowledge
Navigation through applications / screens
Resolving exception situations
Escalation guidelines
Use live scenarios across processes for personnel to practice
Shadow production
Walk-through an airway bill to ensure understanding of the document
Definition of critical fields (for e.g. package weight category or shipper’s account)
Processes followed for manifesting
Quality as an integral part of processing
Defining errors
Measuring errors
Other performance metrics such as manifest cut-off time, their definitions and measurements
Understanding of different reports and their relevance
-All employees undergo training and need to get a pass score in tests before they are allocated to projects. Those who need extra help are assigned buddies and mentors to get them ramped up fast.
Process workflow
ScannedImages
UK
Final processing
Infomatum
Client’sServer
Client’sServer
UK
Documents are directed to PO Boxes at mail facility. Staff sort and batch documents
Batched documents are scanned on high speed scanners at facility
Electronic images of claim documents are transmitted to Infomatum via FTP
Information is processed by Infomatum and results then pass through validation and are returned back to customer
Data is imported and validated by the system
Completed documents are released to the final data processing system
Sri Lanka
Customisable software
Case study: A worldwide tour operator
AccountabilityResponsibilityProcess stepsProcess Flow
1 1. Receive Tour Details from Customer CustomerSystemManager
2 2. Download files from FTP siteSystemManager
3 2. Reconcile number of files
Discrepancy Report
ProductionManager
4 4. Discrepancy
5
[YES]
5. Report to Customer
SystemManager
SystemManager
6
[No]
Documentation
Tour Reports
6. Import images into ITES softwareSystemManager
SystemManager
7 7. Enter DataData EntryOperator
ProductionManager
8 8. Verify DataData EntryOperator
ProductionManager
Batch status
Batch status
Batch status
9 9. Quality Control Quality ControllerData EntryOperatorProductionManager
Batch statusQC Reports
10 10. Data Export SystemManager
12 12. Send data back to Customer SystemManager
ProductionManager QC Reports
Stats ReportsProject StatusReports
13 13. Data BackupSystemManager Backup Reports
11 11. Run Email verification and othervalidation programs
SystemManager
ProductionManager Validation reports
Overall process
Case study:A worldwide tour operator
AccountabilityResponsibilityDescriptionProcess Flow
1 1. Select 5% volume from tour
2 2. Quality control full Image
3. Errors3
4. Notify Data entry operator4
[YES]
5. Record Error in the QC report
6
[No]
Documentation
6. Correct Error
7 7. Move to Next Image
9
8. Batch Completed
9. Check the accuracy levels graterthan or equal to 99.8%
QualityController
QC Reports
11. Release the file to export11
12. Email QC reports
[YES]
10. Accuracy Level >=99.8%
SystemManager
QualityController
Data EntryOperator Batch status
QualityController
5
QualityControllerQualityController
QualityController
Data EntryOperator
QualityController
Data EntryOperator
8
[NO]
[YES]
QualityController
QualityController
QC Reports
10
QualityController
QC Reports
[NO]
12 QualityController
1313. Check QC reports and adviceoperators
ProductionManager
Quality assurance process
