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TRANSCRIPT
4TH QUARTER 2015
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D E P A R T M E N T S
A P A R T S & S E R V I C E N E W S L E T T E R 4 T H Q U A R T E R 2 0 1 5
AFTERMARKET
DAIMLER TRUCKS NORTH AMERICA
11
P a r t s S a l e s & O p e r a t i o n sNew Aftermarket Technology Solutions Launches Innovative Initiatives
Ever-changing technology continues to shape the future throughout the entire transportation industry. Daimler Trucks North America (DTNA) is committed to leading the industry in delivering technology solutions that will add value to the DTNA network and our mutual customers. The new Aftermarket Technology Solutions (ATS) department is part of that commitment, and under the leadership of Pam Perez, is rolling out a new pinnacletruckparts.com (PTP) website and Over-the-Counter (OtC) Excellence program.
Key Objectives of the ATS department include the following:• Streamline and explore synergies between
OtC and PTP
• Improve coordination and communication with internal and external key stakeholders
• Meet/exceed network expectations
• Explore new technology solutions
Pinnacletruckparts.com is a network-wide portal and e-commerce website. This innovative e-commerce solution provides customer specific pricing and visibility to the network and DTNA PDC parts inventory, allowing customers to purchase parts online.
An essential component of Pinnacle Truck Parts is the Dealer Management System (DMS). DSI and Procede are live and fully integrated with Pinnacle Truck Parts. CDK Global (formerly ADP) is in the process of developing the necessary PTP interfaces. A pilot with CDK is slated for December 2015 with a full go-live launch targeted for early 2016. KARMAK (fusion software) has one remaining interface to build and is scheduled for a pilot by the end of 2015.
E-Commerce (pinnacletruckparts.com) Stats:• 90 DTNA network rooftops are live
• 250 active customers
• 8,000+ orders have been processed (since May 2015)
• $5M+ in sales
The OtC Excellence program is a comprehensive professional sales process to support sustainable front counter parts growth in the DTNA network. Part of this process involves utilizing state-of-the-art technology in an online reporting tool called Lumira. Lumira provides the network with greater visibility to help dealers and distributors effectively implement sales and marketing plans. Following this process will allow dealers and distributors to achieve pre-established growth targets.
OtC Stats:• 31 locations live
• 10 locations in process
For more information about PTP and OtC, please contact Pam Perez, manager, Aftermarket Technology Solutions at [email protected].
New Alliance Cross-reference Tool in Paragon
The new Alliance cross-reference tool was released in paragon on October 1. Similar to the cross-reference tool on alliancetruckparts.com, the paragon tool is powered by FleetCross data. The tool includes more than 6,000 Alliance Truck Parts numbers and nearly 100,000 crosses from FleetCross. Searches can be performed in paragon by entering an OEM, all-makes supplier or competitor part number. When performing a search, it’s important to keep the following in mind:
• The tool only crosses to Alliance Truck Parts numbers.
• Use the ‘Find P/N’ field for competitor part number searches.
Please contact Breanne Williams, brand manager, Alliance Truck Parts, at [email protected], with any questions.
T R U C K P A R T ST R U C K P A R T S
DETROIT DIESEL REMANUFACTURING
PARTSMARKETING
PARTS SALES& OPERATIONS
DISTRIBUTION NETWORK DEVELOPMENT
PARTSDISTRIBUTION
DETROIT CONNECT
SERVICE OPERATIONS
4TH QUARTER 2015
Freightliner LLC Dealer Operations
P a r t s M a r k e t i n g
2
Freightliner Columbia grille
Mack CX grille
Mark Your Calendars for the 2016 Aftermarket Conference
Planning for the 2016 Aftermarket Conference is already underway. The third conference will be held in Washington, DC on October 12-14, 2016. The 2016 event will include announcements on new product launches and updates; networking and coaching opportunities; the sharing of ideas and best practices; and reviews of program training initiatives, industry market intelligence and the Daimler Trucks North America vision for the Aftermarket. It’s an exciting event you won’t want to miss, so mark your calendars now and look for more formal communications to come in the late spring.
Truck BucksSM Gaining Customer Interest
The Aftermarket customer discount program — Truck BucksSM — is gaining momentum with 258 locations currently participating. Customers are asking for their Truck Bucks discounts at the counter and are saving an average of $34 per transaction.
Lots of feedback has been received on the program and as a result, several enhancements have already been made and more are in the works. The Truck Bucks kiosk is already being piloted in 13 locations and allows customers to sign themselves up for the program in the parts area, freeing up the counter support. Customers can also browse the Truck Bucks specials on the kiosk before they get to the counter. Future phases will allow Daimler Trucks North America to feed additional sales and marketing information through the kiosks, improving the customer experience and increasing your sales.
Alliance Truck Parts Launches All-makes Grille Program
Alliance Truck Parts has extended its all-makes crash parts offering to include chromed ABS grilles. Alliance Truck Parts grilles are built to OE specifications and designed to fit many heavy-duty truck makes and models. The grille program includes options for Freightliner, International, Mack and Volvo. All are backed by a 1-year/unlimited-mile nationwide warranty to maintain your customers’ peace of mind.
Alliance Truck Parts grilles are easy to install and will help truck operators get back on the road faster. Easy and accurate fitment is achieved with clip attachment and minimal hardware requirements. Hardware kits are available and sold separately.
The entire product line, including hardware kits, is available in Daimler Trucks North America PDCs in the U.S. and Canada. Pricing is competitive with other all-makes grille programs.
In addition to grilles, the Alliance Truck Parts crash parts offering includes bumpers, condensers, charge air coolers, radiators, glass, fuel tanks, mirrors and LED lights. All are a part of a comprehensive effort to ensure that parts dealers and body shops have the tools to make Freightliner and Western Star dealer locations the best option for collision repairs.
4TH QUARTER 20153
Freightliner LLC Dealer Operations
D i s t r i b u t i o n N e t w o r k D e v e l o p m e n t
Annual Operating Requirements Addendum (AORA)
In October, Daimler Trucks North America (DTNA) released the 2016 dealer Annual Operating Requirements Addendum (AORA) for Freightliner, Sterling and Western Star. Dealers and the DTNA field staff met to review goals and requirements for final preparation of the AORA Addendum. Dealers were sent an email instructing them to log on to dtnadealeragreements.com and sign the AORAs. (Note: the parts objective number is the key to electronically signing the AORAs.) If you have questions, please contact Stefanie Lechner at (503) 745-7824 or [email protected]. The AORA requirements are tracked throughout the year on your dealership’s AORA Scorecard which is made available in SSI.
Renewal of Freightliner, Western Star, Thomas Built Buses and DDC Agreements
As part of the annual contract renewal process, Distribution Operations is preparing to process dealer agreements expiring at the end of the year. Your assistance is appreciated in notifying Distribution Operations of any key information that has changed at your location. Dealers will receive an email instructing them to log on to dtnadealeragreements.com to sign the renewal documents. If you have any questions, please contact Distribution Operations at [email protected].
Dealer Directory Update Form – Electronic Submission Restored
Daimler Trucks North America (DTNA) recently released the new electronic dealer directory form. The form now provides a convenient view of all current information DTNA has on file for each dealership, including staff, phone numbers, hours of operation and services. This new view will clearly display items that require updating by dealers. An email was sent in October of this year encouraging dealers to review and update their information. If you have not responded to this email, please review and update your information. This information should be maintained by your facility through accessfreightliner.com/accesswesternstar.com. Please follow these instructions:
1. Choose >News and information >Distribution Network Development >Directories.
2. At the top entry, look for the message that says "Click here to update your dealer directory page."
3. Update the personnel and location information as needed.
Distribution Operations appreciates your support in keeping your information accurate.
Note: Personnel must have an email address associated with the entry.
Distribution Operations Analyst Team Moves to Portland
The Distribution Operations team, providing you support for your U.S. and Canadian dealer agreements, has moved to Portland, Oregon from Ft. Mill, South Carolina. Several new team members have joined and the team now includes the following:
Western Region and British Columbia Ben Pack, [email protected], 503-578-8195
Central Region and the Provinces of MB, NS, NL, NB, PE Liz Ceterra, [email protected], 503-578-8296
Southeast Region and Province of ON Kim McGinnis, [email protected], 803-578-3359
Northeast Region and Province of QC Shawna Ionita, [email protected], 503-578-2973
Provinces of AB, SK, NT, YK, AORAs or the Dealer Operations Manual Stefanie Lechner, [email protected], 503-587-7824
Distributions Operations Manager Marcia Leake, [email protected], 503-587-8759
Distribution Network Development continued next page.
Dealer Absorption (including floorplan)
94.4%
109.7%
102.6%
98.1%97.8%99.4%
80%
85%
90%
95%
100%
105%
110%
115%
120%
2010 2011 2012 2013 2014 2015 YTD(Aug)
DTNA Dealer Avg Absorp%
Dealer Return on Sales (profit before tax/total sales)
2.5%
3.3%3.1%2.8%3.0%3.0%
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
4.0%
2010 2011 2012 2013 2014 2015 YTD(Aug)
DTNA Dealer Average
Metrics
4TH QUARTER 20154
Freightliner LLC Dealer Operations
D i s t r i b u t i o n N e t w o r k D e v e l o p m e n t
Express Assessment Transitions in 2015
2015 has been a year of transition for Express Assessment (EA). The program commits the dealer to provide a preliminary diagnosis to the customer within two hours of arrival. The commitment includes timely communication of what is wrong with the truck, how much it will cost to repair, and an estimate of when the repair will be completed. Telling the customer what you know, when you know it, provides them with the ability to make an important business decision. Communication is key!
The new criteria and reporting requirements for Express Assessment began July 1, 2015. Monthly reporting requirements include entering EA Repair Orders (RO's), including reporting their total opened monthly RO count, and completing a quarterly improvement plan (QIP). These reporting requirements allow for transparency in the performance of their EA process and also allow each location to identify opportunities for improvement. As of September, over 400 locations are participating in Express Assessment. These locations represent 93 percent of the Daimler Trucks North America (DTNA) warranty activity, and together, they performed over 50,000 Express Assessments during September.
On January 1, 2017, the Express Assessment program will become part of the Elite SupportSM initiative. Express Assessment will not exist as a separate program outside of Elite Support. This means that Express Assessment dealers need to become committed and involved with the Elite Support process by December 31, 2016.
The first step to get involved with Elite Support is to attend an Elite Support orientation session. These orientation sessions provide dealer principals
Dealer Locations (through November 10, 2015)
Dealer Name Franchise Location Contact
Valley Freightliner, Inc. Add WST Sales, Service and Parts, STL Service and Parts
Olympia, WA Larry Gordon, President, [email protected]
Highway Sterling Western Star Inc. New WST and STL Service and Parts Location
Guelph, ON Jeff Cassidy, President, [email protected]
Premier Truck Group of Ardmore Facility Relocation Ardmore, OK Richard Shearing, President, [email protected]
St. Catharine’s Truck & Tractor Repair Co. Ltd.
Add FTL HD Service and Parts St. Catharine’s, ON Vernon Greene, President ,[email protected]
I-State Truck Center Facility Relocation Great Falls, MT Jim Williams, President, [email protected]
Western Star Trucks (North) Ltd. New President Edmonton, Grande Prairie, AB Scott Robinson, President, [email protected]
Eagle Freightliner Buy/Sell Hermiston, La Grande, OR Larry Gordon, President, [email protected]
First Truck Centre Lloydminster Inc. Add STL Service & Parts Lloydminster, AB David Leeworthy, President, [email protected]
Jack’s Truck & Equipment Add WST Sales, Service and PartsAdd STL Service and Parts
Rock Springs, WY Kevin Chafee, President, [email protected]
Transteck, Inc. Buy/Sell Delmar, MD Larry Hufford, President, [email protected]
H & H Freightliner Add WST Sales Hope Mills, NC Steve Howard, President, [email protected]
I-State Truck Center Add TBB Service and Parts Sioux Falls, SD James Williams, President, [email protected]
Truck Country of Wisconsin, Inc. Add WST Service and Parts Oak Creek, WI Doug McCoy, President, [email protected]
Carolina Freightliner of Raleigh, LLC Add WST Sales, Service and Parts Delmar, MD Larry Hufford, President, [email protected]
Nogales Truck and Trailer Add FTL, STL, WST Parts Facility Nogales, AZ Brad Fauvre, President, [email protected];Conan Barker, President, [email protected]
Hay River Heavy Truck Sales Ltd. Buy/Sell Hay River, NT Michael Priestner, President, [email protected]
and general managers with details on Elite Support requirements and expectations. The orientation will cover what it means to be an Elite Support dealer, the process for achieving certification and the commitments required to get started.
The next scheduled Elite Support orientation session is Wednesday, March 9 in Las Vegas, Nevada immediately following the Western/Central Region CSA meeting. If you are interested in attending this Elite Support orientation session or want to be notified of future orientation sessions, please send an email to [email protected] with the following information:
• Subject line: Elite Support orientation
• Preferred orientation date and location
• Your name, role, dealership name, dealer code, phone number and email address
• Names of other people who will also attend from your location
Once someone from your location has attended an Elite Support orientation, the next step is to sign up for an Elite Support Boot Camp. You will be provided details on upcoming boot camps at your Elite Support orientation. We are currently finalizing 2016 Boot Camp dates.
Master Data Sharing Agreement Package
On September 1, Daimler Trucks North America (DTNA) released the Master Data Sharing Agreements to all Freightliner and Western Star dealers. The package also includes the option to participate in UpTime Pro, Pinnacle Truck Parts program – eCommerce, RIMpro and the Over the Counter Excellence program (OtC). Dealers were sent an email that instructed them to log on to dtnadealeragreements.com to sign the package. DTNA looks forward to partnering with you to ensure that Freightliner Trucks and Western Star Trucks each have the strongest, most responsive customer support network possible. Opt in today!
4TH QUARTER 2015
New Instructors at the Ready
The Daimler Trucks North America (DTNA) Service Training Academy wrapped up this year’s second New Instructor Training Academy (NITA) in September and welcomed nine new instructors to the network. The group consisted of eight dealer trainers as well as a Universal Technical Institute (UTI) instructor teaching the Finish First curriculum. The additional NITA session was scheduled this fall due to the influx of new training talent. Between the spring and fall sessions, a total of 22 new instructors came on board this year.
Around in different incarnations since the mid-90's, NITA was developed as a two-week crash course for instructors recently starting in their roles and working toward achieving certifications required to teach service technicians. Course material focuses on the soft skills necessary to succeed as an instructor in the commercial vehicle industry. The goal of the session is to address the challenges of structuring and conveying difficult technical concepts in an understandable and relatable manner, as well as sharing best practices in technician education.
The technician training profession combines strong technical proficiency with great communication and interpersonal skills – a combination that is often difficult to find and/or develop in individuals. With many current dealer and distributor trainers nearing retirement age, a strong concern about succession planning also looms over the service network. The recent growth and popularity of new instructor training is evidence that our network is willing to make the investment and take the challenge head on. Organizations like Truck Centers Inc. are examples of this with three trainers enrolled in the fall NITA.
Freightliner LLC Dealer Operations
S e r v i c e O p e r a t i o n s
5
“NITA taught me how to assess the needs of the students in a particular class and tailor the course material to ensure everyone in the group meets their learning objectives,” said John “Buster” Lamke, one of the three Truck Centers Inc. trainers at the fall NITA class.
The open feedback and supportive environment fosters professional and personal instructor development, and graduates of a NITA class often stick together and help each other in their careers long after graduation.
Service Operations continued next page.
BACK ROWCharles Bennett
DTNA Service Training Academy
Dan CousinsDTNA
Service Training Academy
Tim StellhornTruck Center, Inc.
Troy, IL
John LamkeTruck Center, Inc.
Troy, IL
Dave NaveyTAG Truck Centers
Memphis, TN
Larry KingTruck Center, Inc.
Troy, IL
FRONT ROWSteve Lepschat
DTNAService Training
Academy
Nigel OsbornFreightliner of Manitoba, LTDWinnepeg, MB
Casey BloomTransTech
Hagerstown, MD
Tyler RobertsonWinacott Spring
Western Star TrucksSaskatoon, SK
Stephanie BerdeauxUniversal Technical
InstitutePhoenix, AZ
Bill EddyHarrison Truck
CentersElk Run Heights, IA
Jon PedleyTruck Country of
Iowa, Inc.
Mike MallettDTNA
Service Training Academy
Jerry BisbeePremier Truck Group
Oklahoma, OK
Competitors troubleshoot and diagnose system problems at the 2015 SuperTech Technician Skills competition in Orlando, Florida
The DTNA station winner was Darek Mowinski of Ryder, while the overall competition was won by Eric Vos of FedEx Freight. Although the competition participation is heavily focused on fleets, several DTNA dealers and distributors competed this year again and placed well on the leaderboard. Also returning this year was the FutureTech competition with 38 diesel school students participating in the challenge. Daniel Hanna of Forsyth Technical Community College won this competition.
SuperTech Competition Showcases Impressive Talent
Organized by the Technology and Maintenance Council (TMC), the eleventh annual SuperTech technician skills competition took place September 21-22, 2015 in Orlando, Florida. TMC is a branch of the American Trucking Associations and its members consist of fleets, OEMs, service providers and suppliers who collaborate on recommended practices for transportation equipment, its maintenance and maintenance management.
The scale and orchestration of the event was impressive with this year’s event boasting 145 contestants from all segments of the trucking industry (many who were state, regional or corporate champions). A total of 119 finalists of preliminary challenges continued to a second day of intensive hands-on competition, spread over 14 stations. For the second year in a row, the engine (electronics) station was chaired by Jody Adams, manager, Service Training at Daimler Trucks North America (DTNA), and featured seven of Con-way’s Freightliner Cascadias with DetroitTM engines.
Steve Cummins, service training developer of the DetroitTM engine curriculum, devised the station bug to challenge the competitors, yet award them points for systematically diagnosing the condition using the DiagnosticLink software. “I wanted them to get the ‘deer in the headlights’ look when they first saw the fault codes,” said Cummins. “However, if they read and followed the troubleshooting directions they were fine.”
4TH QUARTER 201566
Canton PDC Conducts Value Stream Mapping Workshop
The Canton PDC recently conducted a Value Stream Mapping (VSM) workshop for the indirect office teams, with the goal of identifying opportunities to share resources throughout the PDC network. Chris Smith, lean process manager, visited Canton to conduct the VSM and was assisted by Lee Dillon, Canton PDC area manager; Scott Vanzant, Canton TOS supervisor; and Brach Strawder, Canton quality technician.
The first step in the process involved creating a baseline of the responsibilities for each of the indirect team members. Each employee submitted their Leader Standard Work (LSWI) to establish the baseline. Then, Vanzant and Strawder each took a LSWI and shadowed an indirect team member for four hours to simulate a day in the life of a team member. This helped establish accuracy, document roadblocks and identify opportunities.
Freightliner LLC Dealer Operations
P a r t s D i s t r i b u t i o n
Next, interviews were conducted with some of the team members to establish the actual time it takes to complete each of their LSWI tasks. This information was then categorized as value-added, non-value added, or non-value added but necessary, and charted. Then the challenge was to remove roadblocks from the indirect office in order to improve efficiencies in day-to-day operations.
Just how did the team go about removing those roadblocks? First, they were identified in order of significance. The team's first assignment was to participate in training sessions on how to utilize Pareto charts to aid in the identification of their top concerns. Ongoing action items included plans for team members to share these results in Shop Floor Management meetings, develop indirect specific quality agreements and expand cross training. Targets were then established for these objectives and are being tracked on a Tactical Implementation Plan (TIP) with weekly monitoring of action item lists.
The Canton PDC would like to recognize all involved in this workshop including the following indirect team members: Bob Blankenship, Lisa Bower, Cindy Boylan, Quentin Carter, Shawn Lemon, Jeannette McGoye, Jay McMasters, Lori Mehler, Gergana Siehl, Brach Strawder, Kathy Truxall, Scott Vanzant and Quinnett White.
Freightliner LLC Dealer Operations
S e r v i c e O p e r a t i o n s
Action item lists and targeted completion dates are tracked and monitored weekly on a Tactical Implementation Plan (TIP).
Interviews were conducted with team members at the Canton PDC to identify roadblocks and improve efficiencies.
New DTNA Service Network Career Site
Daimler Trucks North America (DTNA) recently launched Truck Tech Careers (careers.trucktechs.com) − a new career website for the DTNA service network. Developed in partnership with CareerBuilder, a leader in the employment industry, the new website currently focuses on technician jobs, while future plans include expansion to all dealer and distributor jobs. The site will give the dealer and distributor network the ability to post open positions and collectively market them to prospective technicians in a unified voice. This is an important step in attracting technicians to the industry and the network.
This initiative is part of a comprehensive plan to address the shortage of diesel technicians in the service network and industry
as a whole. Earlier this year, DTNA launched Get Ahead, a partnership program between DTNA, diesel schools and DTNA service network locations. The program grants diesel schools access to web-based training on DTNA products, free of charge. Together with Get Ahead, DTNA now also offers trucktechs.com − the online home for all technician recruiting initiatives, as well as a primer on the modern diesel technician career.
Truck Tech Careers was developed in partnership with the network. Multiple surveys, interviews and on-site video shoots provided several perspectives on career opportunities. This collaborative effort ensures that DTNA, diesel schools and DTNA service network locations present an attractive package of products and employment opportunities to candidates.
For more information, contact Dragan Brocilo, manager, training programs and marketing at [email protected].
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Freightliner LLC Dealer Operations
D e t r o i t C o n n e c t
The new Detroit Connect fleet portal will allow customers to manage information regarding overall fleet health including specific fault events.
Detroit Connect changes provide customer benefits
Over the past few months, Detroit Connect has made many exciting announcements.
One of the more significant messages introduced upcoming features for the Virtual Technician™ remote diagnostic system which would further improve integration and communications.
“Intelligent connectivity is at the core of what we are offering to drivers and fleet managers,” said Matt Pfaffenbach, director, telematics for Daimler Trucks North America (DTNA). “By adding new technologies that provide more meaningful insights and visibility, we are further contributing to increased uptime, safety and efficiency.”
A new portal is being developed to provide Detroit Connect users with additional information about overall fleet health, as well as enable them to take a deeper dive into specific fault events communicated via Virtual Technician. The portal, available on all Freightliner and Western Star truck models specified with Detroit™ engines, will also allow users to view and archive Detroit Diesel Engine Control (DDEC) reports, which use diagnostics to further analyze driver and vehicle performance.
The portal, which will serve as the access point for all services offered by Detroit Connect, will also include options for communications, reporting and subscription management customization. Detroit Connect is piloting the portal with select customers now through early 2016, with an anticipated rollout to all customers by spring 2016.
“Every customer has different concerns and ways of analyzing and acting on fault information, so we developed the portal to specifically make the fault information as manageable and consumable for every priority,” said Pfaffenbach.
In addition to the portal, DTNA is developing a new telematics platform that will be available on select Daimler family truck models in 2017. The platform will have new connected vehicle communications hardware that can be used globally. This will enable integration with third-party applications, and will reduce the need for additional hardware.
The new telematics platform — which will utilize cellular service connectivity — will mark the introduction of flash over-the-air capabilities, including remote vehicle parameter settings, remote downloading of DDEC reports, and remote flashing of firmware for electronic controllers.
“Vehicle connectivity is going to continue to have a significant impact on how customers do business, and DTNA will continue to push the envelope to be part of that evolution,” said Pfaffenbach.
Detroit Connect also announced that DTNA has become a minority investor in Zonar. This investment marks a milestone in DTNA’s development of smarter connected vehicles and in Zonar’s continued role as a leader in telematics and connectivity services.
The long-term strategic partnership aims to help DTNA and Zonar achieve their shared vision of optimal transportation logistics through intelligent connectivity. Zonar will continue to operate independently of DTNA, with Martin Daum, CEO of DTNA, becoming a member of its board of directors.
“This strategic partnership provides DTNA the ability to leverage the agile development and rapid innovation cycles for which Zonar is known. Zonar’s solutions, combined with DTNA’s industry leadership in engineering, will benefit customers across all markets,” said Martin Daum. “The future of DTNA’s and Zonar’s products will evolve, but our ultimate focus is on increasing efficiency and safety – benefitting everyone on the road.”
The companies have partnered for more than five years, starting with the launch of the Virtual Technician™ remote diagnostic system. Today, Zonar’s products can be factory installed in Freightliner Trucks, Western Star Trucks and Thomas Built Buses. DTNA and Zonar will continue to co-develop new products and expand Zonar’s product suite, both as an OEM and independently.
With this partnership, Detroit Connect is also transitioning the Visibility and On Board Tablet products back to Zonar. Visibility will become Zonar Ground Traffic Control, and the On Board Tablet will become Zonar 2020 Mobile Communications Tablet. Detroit Connect customers will still be able to order these Zonar products on new truck orders via SpecPro, just as they do today.
For more information go to detroitconnect.com.
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Freightliner LLC Dealer Operations
D e t r o i t R e m a n
Detroit Genuine Parts Remanufactured Carriers Now Available
Detroit Reman is pleased to introduce an extensive line of Detroit Genuine Parts remanufactured axle carriers now available in the Parts Distribution Centers.
Benefits of using the Detroit Genuine Parts remanufactured carriers include:
• All replacement parts are Detroit Genuine Parts.
• Each remanufactured carrier has a one-year/unlimited-mile warranty.
• The remanufacturing process for axle carriers was developed in partnership with the original engineering team.
• Detroit Reman West can provide any carrier within 24 hours if it is not in stock at the PDC.
In addition, the Core Acceptance Criteria for carriers has been updated to simplify, and reduce or eliminate, deductions to core deposit.
Detroit Genuine Parts remanufactured axle carrier
Model Type Standard 46K DCDL PB TRACTEC
Model 4 Tandem FR Yes Yes Yes N/A No
Tandem RR Yes Yes Yes N/A No
Single Yes Yes Yes N/A No
Model 2 Single Yes N/A N/A Yes No
Various models and configurations of remanufactured axle carriers can be purchased in all ratio offerings.
Updated Core Acceptance Criteria• 10% Deductions (previously 100%)
− Disassembled Core
• 40% Deductions
− Visible crack or bulge in housing
− Missing parts due to physical removal
− Blown or missing ring
• 75% Credit (previously 0% Credit)
− Burn up – Low Oil
Your cooperation in returning cores to the Detroit Reman centers is essential and appreciated. As the carrier population ages and becomes due for service replacement, your core returns help feed the remanufacturing program and keep it vital.