d1s2 sunira
TRANSCRIPT
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E-GOVERNANCE
CRITICAL SUCCESS FACTORS AND IMPACT
ASSESSMENT RNCE
The Great Indian Railway
Experience Presented by Sunira Bassi
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E-governance
is the use of information technology in
governance.In other words, it is an
exercise to convert government
services into IT enabled services
means that government must be able
to use IT extensively in all their
functions.
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ONE OF THE WORLDS LARGEST NET WORKS UNDER A SINGLE
MANAGEMENT.
-Route Length : 63122 Km
-Gross Receipts: Rs. 42605 Crores
-Staff Strength: 14.72 Lakhs
-No. Of Stations: 6906KEY ACTIVITIES OF INDIAN RAILWAYS
-TRANSPORTATION OF FREIGHT AND PASSENGERS
Its contribution to the nations progress is immeasurable
Dual role to play as a commercial organization as well as a
vehicle for fulfillment of aspirations of the society at large
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TODAYS BUSINESS
CHALLENGES
Increased operational efficiencyImprove productivity from existing systems
Streamline and optimize business procedures
Responsiveness to constituentsCreate end-to-end visibility into the business
Make the information accessible and actionable
Adaptability to changeRe-act quickly to threats and opportunities
Turn IT into a competitive business asset
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USING INFORMATION
TECHNOLOGY FOR GREATER
EFFICIENCY
A large complex Infrastructure System withLarge Geographical Dispersion such as theIndian Railways can benefit greatly from theintelligent use of IT
E-GOVERNANCE OBJECTIVE
Freight revenue enhancement
Passenger revenue enhancement
Improvements in Customer and public service
Investment optimization
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CRIS- Internal IT Service Provider for IR Transforming Transport through Technology
Jewels in the Crown
-Freight Operations Information system ( FOIS)
-Passenger Reservations System (PRS)
-Unreserved Ticketing System (UTS)
MIS Applications
- Rail Budget Compilation System
- Comprehensive Payroll Processing System
- Vigilance software system- Material Management Information System for P-way
- Comprehensive Accounting & Transaction System
Web Enabled Applications:
E-reservation, E-Payment of Freight, National Train Enq. System
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SERVICE IN PASSENGER
TRANSPORTATION
Indian Railways offerunmatched service to thenation in two major segmentsof passenger traffic
Low Cost Long Distance travel
Mass Volume transportation
segment
Share of nearly 22% inPassenger Transport
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Rajdhani, Shatabdi, Super fast,Mail/exp TrainsJourney
through Reservation
About 1520 Trains daily
This segment accounts for
5% of the passenger carried
34% of the PKM
53% of the passenger
revenue
The average distance covered byeach passenger is 760 kms
Revenue earned
Per PKM is 40 paisa
Per passenger is Rs 310
PREMIER PASSENGER SERVICE
TOTALPASSENGER
TRAFFIC
PREMIER
PASSENGERS
PASSENGERS
(millions) 5210.7 234.1PKM(billions) 529.6 174.8
EARNINGS
(crores) 13460 7105.6
2003-04
PREMIER
PASSENGER SERVICE
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E-governance measures in
Passenger Business - PRS
Computerisation of passenger Reservation
has been a success story for Indian Railways.
In 1984-85, a Pilot Project was implemented at
Delhi and later replicated at four other sites
Secunderabad, Chennai, Kolkata & Mumbai.
System set up at these regional centres took
care of trains within their area of jurisdiction.
Mumbai
Delhi
Calcutta
SecBad
Chennai
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CONCERT (Country-wide Network for Enhanced
Reservation & Ticketing) - Enables reservation for anytrain from anywhere to anywhere in any class
Access to far-flung areas - terminals at remote locations.
Interfaces like Touch Screens, Interactive Voice ResponseSystem, Teletext/TV display of booking position of major Trains
National Train Enquiry System
Dynamic Information available on Web SiteMax. 40 lakh hits
E- reservation
SMS & Alert Services- Major cellular service providers
- PNR status, accommodation availability, fare, Train schedule
Milestones inimplementation of
PRS
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Integrates five RegionalReservation Centres into NationalPRS Grid
Performs reservations for over 8.82Lakh seats &Berths daily ( Peakrush -10.16 lakh)
More than 4250 reservationterminals at more than 1200locations
Judicious mix local autonomy withuniformity of business rules.
Very complex Businesstransactions - Handles Reservations,Modifications, Cancellations/ Refunds
Comprehensive functionality
CONCERT(Country Wide Network of Computerised
Enhanced Reservation and Ticketing )
Delhi
PRS
Mum
bai
PRS
Chenn
ai PRS
kolka
taPRS
Secunder
abad
PRS
64 KBPS
(x2)
Leased
Line
1 64 KBPSLeased
Line6
1 2MBPS
Leased line
64 KBPS
Leased
Line
1 2MBPS
Leased
line
64 KBPS
(X 2)
Leased
Line
64 KBPSLeased
Line
2 MBPS(x2)
Leased
Line
CRIS
1 64 KBPS
Leased
Line6
1 2MBPS
Leased line
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CONCERT Performance
Less than 1 sec for localtransaction & 3 sec fornetwork transaction.
Capable of providing
reservations for 22 hoursUptime of PRS is 99.5+%
Printing bilingual journeytickets & passengermanifests
Database administrationpackage caters to dynamicoperational requirements-changes in Train profile,
time table, fares
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PRSA E-GOVERNANCE
FLAGSHIP
If we take stock of all e-governance initiatives kicked off so far, there arefew success stories. One very successful IT implementation is the
passenger reservation system by Indian Railways. Theresperhaps no other case where we can talk about e-governance on such a
large and productive scale.
Perhaps the only long standing positive example of application
successfully of computers and information technology is the
passenger reservation system in the Railways. I do not thinkwhether we have had any other similar comparable success on a large scale
so that we can talk about e-governance in a meaningful way.
Valedictory Address delivered in the Second Round Table on IT in
Governance
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PRS- Fillip to IT usage in IRImplementation of PRS provided:
Quantum Upgrade in level of Customer Service
Optimal utilisation of berths
Real time availability of Accounting Reports
Planning through MIS reports Better environment for employees
Analysis of traffic pattern for better overall planning
Saving on Manpower Eliminate possibilities of fraud
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MASS VOLUME PASSENGER
TRANSPORTATION SERVICES
Consists of the following
Suburban traffic
Ordinary passenger service
Unreserved short distance travel
This sector accounts for
95% of the passenger carried
66% of the PKM
47% of the passenger revenue
Passengers of this category travel on an average 71 kms forevery journey
Earning per pkm is 18 paise and per passenger is Rs 13
Printed Card Tickets in use
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Unreserved Ticketing System-UTS
Tickets can be issued upto3 days in advance
Indian railways introduced UTSto improve customersatisfaction, revenuegeneration, accounting, andreporting capabilities andreduce fraudSystem is proposed to be extendedprogressively on all zonal railways
The work load involved inprinting , accounting and
issuing tickets to this mega
segment has been a difficult
task
Indian railways have received the prestigiouscomputer world honour 2004 for UTS that hasimproved customers travelling experience and
provided operational efficiency
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FREIGHT TRANSPORT
BUSINESS
Accounts for nearly 70% of IRs
revenue.
Railways share approx 40% of
national transportation market.
In financial year 2003-04,
Railways moved 557.39 m tonnes
of originating revenue earning
traffic with average lead-684 km.38.65 million tonnes higher than
previous years loading.
Target - 590 m tonnes for 2004-05
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Freight
Operations
InformationSystem
FOIS
An on line real time
system for management
and control of freight
traffic
User driven
design and
implementation
Foundations
for a total
logistics system
Instant access to
information regarding
status of consignmentsin transit, for just in
time inventory
Assists in Asset Tracking,
Asset PlanningPerformance Monitoring ,
to optimise Asset
utilisation
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FOIS Architecture
Intelligent terminals at field locations.
Data capture from activity centres like control offices,
yards, loco sheds, C&W depots, goods sheds etc.
Terminals connected to application servers fortransaction processing by reliable communication
links through WAN-OFC, V-Sat, Microwave, ISDN
Application servers centrally located at CRIS, Delhi.
3 Tier Client Server Architecture : ORACLE as
RDBMS with BEA Tuxedo as Middle ware and
Visual Basic at Front end. OS-Unix Tru 64
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CORE FUNCTIONS OF FREIGHT OPERATIONS
Operating Functions - Rake Management System
supply of rakes/wagons
acceptance of customer's orders
movement and delivery at destination
233 RMS locations capture information relating to goodstrain movements in terms of rakes
Commercial Functions -Terminal Management System
Acceptance, booking and delivery of consignments Collection of freight, RR generation and transmission
Station Accounting
193 TMS locations commissioned out of 530
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FOISRake Management System
Train Operation- Monitoring of Freight Trains
Interchange & Forecast
Rake based consignment tracking
Train pipeline- Restrictions better managed
Logical Matching of inbound rakes to minimise Emptyrunning
Wagon type wise stock holding, Loco holding to plan foreffective utilisation
Consist reporting - summary basis
Terminal handling performance
Particulars of detachments, Underload running, stabling
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E-Payment
Launched e-banking facility forpayment of freight for coal movement
to BTPS from collieries in ECR
Originating point- Katras Garh to intimate
electronically freight charges due to SBI
before printing RR
Paid RR generated at originating point
after receipt of successful transaction
message from SBI
Synchronous Transaction reply within
150 sec
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Transaction Flow
FIREWALL
BANK
SYSTEM
WEB
SERVER(Green Zone)
PUBLICNETWORK
T
U
X
E
D
O(SURYA
&
VARUN)
F
O
I
S
D
A
T
A
B
A
S
E
(BRAHMA &VISHNU)
FOISWAN
Web Logic APPLICATION
SERVER (Blue Zone )
Session Bean
3
6
4/5
10
2 . Requestfor Epayment
8 Reply from App server to tuxedo
7 Storing Data in DataBase
2.1 Check for Transaction
5
1
9
1.1 Validate FieldRequest
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Increased Customer Satisfaction
Commodity Wise Flows-Recipients get accurate forecastof cargo arrivals for Timely Planning
Uniform application of rules for freight charging
System Generated RR
Quicker settlement of claims
Facilitate Booking of Consignments, Prompt billing &
cash accountal from identified Nodal customer centres
Better Demand FulfillmentSystem Capable of accepting
Customer demands in advance thru system/externalinterface (Web)
Invoice Based Consignment Tracking System to enable
Real time accountal and reconciliation of freight & goods
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Other FOIS Benefits
Increased market share by clubbing andmoving together similar type of stock
A visible reduction in the anxiety levels
mental stress and confusion amongstoperating staff. Voluminous & Repetitive exchange of data on
telephones round the clock now replaced by
minimum data input.
-Improved work environment significantly simplified
planning and execution of assigned tasks.
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Future Trends of IT in Railways
Ticketing Solutions (Mobile, Smart Card, Self Service,
Internet ); value added services to customer
On line /e-enabled Freight & Coaching Management
Integrated Revenue Accountal system
Train Charting and Control Systems
RFID based Wagon/Parcel Tracking Systems Integrated Materials / Fixed assets Management
Safety Systems (GPS, TPI, Embedded Systems)
GIS based Track Maintenance Systems
Increasing use of Decision Support Systems
Crew management System
ERP for Railways
Payment Gateway
IR Portal
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