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CUSTOMER CREATION

MANUAL

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TABLE OF CONTENTS 1. Customer Creation......................................................................................3 1.1 Potential Customer......................................................................................3 1.2 Full Customer...............................................................................................3 2. Setting Up A New Individual Potential Customer Record........................4 2.1 Viewing The List Of Potential Customers..................................................6 2.2 Changing Potential Customer Record To Full Customer Record............7 2.3 Authorising The New Full Customer Record.............................................9 3.0 Customer Menu Enquiries..........................................................................11 3.1 Customer Summary Listing........................................................................12 3.2 List of Accounts By Customer...................................................................13 3.3 Customer Listing.........................................................................................14 3.4 Search For Non-Individual Customer...................................................... 15 3.5 List of Customers By Mnemonic................................................................15 3.6 Total Value Of Products By Customer ......................................................16 3.7 List Of Customer Relation..........................................................................18

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1.0 CUSTOMER CREATION

In this section, we will look at setting up customers and the different types of customers available in EMERGE eMerge. Many EMERGE eMerge users will set up records for potential customers. This is done as they may need to meet with the Manager before they can be accepted as full customers of the bank.

1.1 Potential Customer

A Potential Customer is an individual or (non-individual) who has approached your bank for information or who has made a loan application, but who has either not yet decided to make use of the facilities offered by your bank or who has not yet been accepted by your institution.

1.2 Full Customer

A Full Customer is an individual or (non-individual) whose membership has been approved by the appropriate authority and has been given an account and been offered any of the facilities offered by the bank. If a potential customer record exists then this can be transferred into the full customer live file once their membership has been approved, so there is no need to input all the details a second time. This is done just by inputting the potential customer ID number. All the fields on the live customer file will be populated with the information previously captured for the Potential Customer and you will be able to amend data as required.

� Individual Customer

� Potential Individual Customer

� Individual Full Customer

� Non-Individual Customer

� Potential Non-Individual Customer

� Non-Individual Full Customer The term individual is used for a customer who is a person who wishes to deal with your institution/bank in his or her right. The term non-individual is used for an entity such as a company, partnership, group, club etc. that wishes to deal with your institution/bank.

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2.0 SETTING UP A NEW INDIVIDUAL POTENTIAL CUSTOMER RECORD

To capture details for a new individual potential customer, follow the procedure below:

1. Click Potential Customer Menu >> Individual Potential Customer.

Figure 1 - The Potential Customer Menu

2. Click on the New Deal icon for the system to allocate the next record ID and positions your cursor for entry on the first field.

Figure 2 - Accessing the Individual Potential Customer record

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3. The screen below will display for input.

Figure 3 - Individual Potential Customer Input Screen

Ensure that all the required fields are populated for the record by clicking on the various Tabs, Address, Employment, Other Info, etc. After completing the record, click on the Commit icon to save the record.

If the related customer field on the Other Information input screen is set to yes, you will not be triggered to input the related customer number until the record is converted to a full customer. Please note that potential customer records are self-authorising and do not need another person to authorise the records.

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4. The screen below will show to indicate that the record has been authorized

successfully.

Figure 4 - Authorisation Confirmation Screen

Follow the same procedure for the creation of non-individual potential customers.

2.1 VIEWING THE LIST OF POTENTIAL CUSTOMERS

To view the list of potential customers created, follow the procedure below:

1. Click on Potential Customer Menu >> List Potential Customers by Mnemonic.

2. To view all potential customers held by the system, just click on the Find button.

3. To view a particular customer record created, indicate the mnemonic of the

customer and click on Find.

Figure 5 - Accessing the list of potential customers

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Figure 6 - Potential Customers List

2.2 CHANGING POTENTIAL CUSTOMER RECORD TO FULL CUSTOMER RECORD

As it has already been indicated, if a potential customer record exists then this can be transferred to a full customer record once their membership has been approved, so there is no need to input all the details a second time.

1. Click Customer Menu >> Individual Customer.

Figure 7 - The Customer Menu

2. Click on the New Deal icon for the system to allocate the next customer number and positions your cursor for entry on the Potential Customer ID field.

3. Input the Potential Customer ID of the customer you want to transfer his/her data into Full Customer file or click on the drop-down icon to display the list of customers to choose from. All the fields on the live customer file will be populated with the information previously captured for the Potential Customer.

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Figure 8 - Dropdown List for Potential Customers

4. Any incomplete fields should be updated now before committing the record.

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Figure 9 – The populated screen after selecting the Potential Customer’s ID number

5. After committing this record, it will require authorization before it becomes part of the

system’s live record.

2.3 AUTHORISING THE NEW FULL CUSTOMER RECORD

All new customer records as well as any changes made to existing customers must be authorized by a person other than the one who originally captured the details. This is to ensure accuracy and prevent fraudulent entries.

To authorise a full customer record, do the following:

1. Click Customer Menu>>Authorise Individual Customer.

2. This will automatically produce a list of unauthorised customer records from which you can select the record you require. Alternatively you may input the customer id and press the enter key.

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Figure 10 - A screen showing the unauthorised customer record

3. Double-click on the record with the details you want to authorize to display as shown

in Figure 11.

4. Click on Action tab to set the record in authorisation mode and display the record.

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Figure 11 - Accessing Record for Authorisation

5. Ensure that you view all the fields by scrolling through the record with the scroll bar.

6. Click on the Authoriser Deal icon to authorise the record.

Follow the same procedure to authorise a non-individual customer record from a potential customer record.

Click Here

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Figure 12 - Authorisation Screen

7. The screen below will show to indicate that the record has been authorized successfully.

Figure 13 - Authorisation Confirmation Screen

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3. CUSTOMER MENU ENQUIRIES

3.1 Customer Summary Listing

This menu option displays the normal enquiry selection box and allows you to select to display customers according to selections based on the customer number. It produces an on-screen report of all records matching the selection criteria.

Procedure

1. Click Customer Menu >> Customer Enquiries >> Customer Summary Listing

(The screen below appears and allows you to filter the records for on-screen enquiry or report.

Figure 14 - List of Customer Enquiries

2. Provide your selection criteria, i.e., the customer number and click on Find icon to display the result of the enquiry.

Figure 15 - Selection Criteria Screen

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Figure 16 - On-Screen Result of an Enquiry

3.2 List of Accounts by Customer

Follow the above procedure to run this enquiry. The result is shown on the next page

Figure 17 - Enquiry Result

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3.3 Customer Listing

Follow the above procedure to run this enquiry. The result is shown below

Figure 18 - Enquiry Result

To list all the customer records in your system with their mnemonic, do not give any selection criteria. Just click on the Find. Use the selection criteria when you want to search for a particular customer.

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3.4 Search For Non-Individual Customer

Follow the above procedure to run this enquiry. The result is shown below

Figure 19 - Enquiry Result

3.5 List of Customers By Mnemonic Follow the above procedure to run this enquiry. The result is shown on the next page

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Figure 20 - Enquiry Result

3.6 Total Value of Products By Customer

Procedure

1. Click Customer Menu >> Customer Enquiries >> Total Value of Products by Customer (The screen below appears and allows you to filter the records for on-screen enquiry or report.

2. It is mandatory to input the customer’s number as shown on the next page

Figure 21 - Enquiry Result

3. Click on Find to display

Figure 22 - Selection Criteria Screen

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3.7 List of Customer Relation

Procedure

1. Click Customer Menu >> Customer Enquiries >> List of Customer Relation (The screen below appears and allows you to filter the records for on-screen enquiry or report).

Figure 23 - Selection Criteria Screen

Figure 24 - Enquiry Result