culture lecture 08 05 upload 2

7/21/2019 Culture Lecture 08 05 Upload 2

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Organizational CultureOrganizational Culture

In any organization, there are the ropes

to skip and the ropes to know.-- R. Ritti and

G. Funkhouser


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Environment and Corporate CultureEnvironment and Corporate Culture

GENERAL

ENVIRONMENT

OPERATING

ENVIRONMENT

INTERNAL

ENVIRONMENT

SOCIALECOO!IC

"OLI#ICAL

LEGAL

#EC$OLOG%

E& E#RA#S

S'""LIER

S'(S#I#'#ES

C'S#O!ER

CO!"E#I#IO

"RO)'C#IO

#EC$OLOG%

S#R'C#'RE

I"'#S

CULTURE


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Wat i! Organizational Culture"Wat i! Organizational Culture"

A syste* o+ *eaning shared y the

organizations *e*ers

Cultural valuesare o//eti0e e/ie+s,assu*ptions, and +ee/ings aout what things are

good, nor*a/, rationa/, 0a/ua/e, et.


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E#ample! o$ Organizational CultureE#ample! o$ Organizational Culture

Inno0ation and risk taking 12!3

Outo*e orientation 1(aush 4 Lo*3

Aggressi0eness 1!iroso+t3Continuous /earning and inno0ation 1okia3


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Cara%teri!ti%! o$ Organizational CultureCara%teri!ti%! o$ Organizational Culture

Organizational

Culture

Observed

behavioral

regularities

Norms

Philosophy

on treatment

of employees/

customers

Rules of

employee

behavior

Organizational

climate

Dominant

values


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"hysia/ Strutures

Ritua/s5 Cere*onies

Stories

Language

Arti$a%t! o$

Organizational

Culture

OrganizationalOrganizational

CultureCulture

Element! o$ Organizational CultureElement! o$ Organizational Culture


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Arti$a%t!' Organizational (torie!Arti$a%t!' Organizational (torie!

Soia/ presriptions o+ desired eha0ior

)e*onstrate that organizationa/ o6eti0es

are attaina/e

!ost e++eti0e stories7)esrie rea/ peop/e

Assu*ed to e true

8nown throughout the organizationAre presripti0e


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Arti$a%t!' Ritual! and Ceremonie!Arti$a%t!' Ritual! and Ceremonie!

Ritua/s

progra**ed routines

e.g., onduting *eetings, e*p/oyee +oru*s, 9-*as parties

Cere*oniesp/anned ati0ities +or an audiene

e.g., award ere*onies

$eroes

Figure who e9e*p/i+ies harater and deedE.g. +ounders as #o* &atson o+ I(!, (i// Gates o+ !iroso+t


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Arti$a%t!' Organizational LanguageArti$a%t!' Organizational Language

&ords used to address peop/e, desrie /ients,et.

e.g. sir5*aa*, +irst na*e a//ing

Leaders use phrases and *etaphors as u/tura/sy*o/s

e.g.. Genera/ E/etris :groery store;

Language a/so +ound in suu/turese.g.. &hir/poo/s :"ower"oint u/ture;

S/ogansE.g. okia Conneting "eop/e


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Organizational (u)%ulture!Organizational (u)%ulture!

Loated throughout theorganization

Can support or oppose

1ounteru/tures3 +ir*sdo*inant u/ture

#wo +untions o+ounteru/tures7

pro0ide sur0ei//ane and e0a/uationsoure o+ e*erging 0a/ues E. M. Samelson/Orlando Sentinel


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Courtesy o+ Oak/ey, In.

Arti$a%t!' P*!i%al (tru%ture!+(pa%eArti$a%t!' P*!i%al (tru%ture!+(pa%e

Oak/ey, In.s proteti0e and o*petiti0e

orporate u/ture is apparent in its ui/ding

design and workspae. #he ui/ding /ooks

/ike a 0au/t to protet its herished produt

designs 1eyewear, +ootwear, appare/ and

wathes3.

Courtesy o+ Oak/ey, In.


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Arti$a%t! , Indu!tr*Arti$a%t! , Indu!tr*

In$ormation te%nolog* Adverti!ing and Media Call Center!


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-o. Organizational Culture! /orm-o. Organizational Culture! /orm

Pilo!op*Pilo!op*

o$ teo$ te

Organization0!Organization0!/ounder!'/ounder!'

&ill -e.lett 1&ill -e.lett 1

2ave Pa%3ard2ave Pa%3ard

4on Go3ong.ei4on Go3ong.ei&ill Gate!&ill Gate!

Pilo!op*Pilo!op*

o$ teo$ te

Organization0!Organization0!/ounder!'/ounder!'

&ill -e.lett 1&ill -e.lett 1

2ave Pa%3ard2ave Pa%3ard

4on Go3ong.ei4on Go3ong.ei&ill Gate!&ill Gate!


CultureCulture


CultureCultureSelectionSelectionSelectionSelection

TopTop

ManagementManagement

TopTop

ManagementManagement

SocializationSocializationSocializationSocialization


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2o Organization! -ave Uni$orm2o Organization! -ave Uni$orm

Culture!"Culture!"

CoreCoreValue!Value!

(u)%ulture!(u)%ulture!2ominant2ominant

CultureCulture


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How EmployeesLearn Culture/

How it is reinforced

How EmployeesLearn Culture/

How it is reinforced

MaterialMaterial

(*m)ol!(*m)ol!MaterialMaterial

(*m)ol!(*m)ol!LanguageLanguageLanguageLanguage

(torie!(torie!(torie!(torie! Ritual!Ritual!Ritual!Ritual!


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&ene$it! o$ (trong Corporate Culture!&ene$it! o$ (trong Corporate Culture!

(trongOrganizational

Culture

(o%ial(o%ial

ControlControl

Aid!Aid!(en!e,Ma3ing(en!e,Ma3ing

(o%ial(o%ial

GlueGlue


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Controlling )eavior

)e+ining oundaries

Con0eying identity

"ro*oting o**it*ent

&lo%3ing merger!

Inhiiting di0ersity

Inhiiting hange

(/oking a


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Managing5 Canging5 andManaging5 Canging5 and

Merging Culture!Merging Culture!

!anaging through stories, heroes, sy*o/s and

ere*onies

Cu/ture o+ten need to e hanged to ensure

organizationa/ suess

!erging u/tures through sy*o/i /eaders


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Adaptive Organizational Culture!Adaptive Organizational Culture!

E9terna/ +ous -- +ir*s

suess depends on

ontinuous hange

Fous on proesses *orethan goa/s

Strong sense o+ ownership

"roati0e --seek outopportunities

AP/Wide World


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&i%ultural Audit&i%ultural Audit

"art o+ :due di/igene; in *erger

!ini*izes risk o+ u/tura/ o//ision y diagnosing

o*panies e+ore *erger

#hree steps in iu/tura/ audit7

=. Co//et arti+ats

>. Ana/yze data +or u/tura/ on+/it5o*patii/ity2. Reo**end so/utions


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Merging Organizational Culture!Merging Organizational Culture!

Assi*i/ationAssi*i/ation

)eu/turation)eu/turation

A


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(trengtening(trengtening


CultureCulture

FoundersFoundersand /eadersand /eaders

Cu/tura//yCu/tura//yonsistentonsistentrewardsrewards

Sta/eSta/ework+orework+ore

Se/etionSe/etionandand

soia/izationsoia/ization

!anaging the!anaging theu/tura/u/tura/networknetwork

(trengtening Organizational Culture(trengtening Organizational Culture


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Low EmployeeLow EmployeeTurnoverTurnover

Low EmployeeLow Employee

TurnoverTurnoverHighHigh ehavioralehavioral

ControlControlHighHigh ehavioralehavioral

ControlControl

!trong "ersus!trong "ersus#ea$ Cultures#ea$ Cultures!trong "ersus!trong "ersus#ea$ Cultures#ea$ Cultures

Commitment toCommitment to

Core "aluesCore "alues

%widely shared&%widely shared&

Commitment toCommitment to


%widely shared&%widely shared&

'ntensity of'ntensity of


'ntensity of'ntensity of



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(tudie! !o. tat %ulture i! %lo!el*(tudie! !o. tat %ulture i! %lo!el*

related to te e$$e%tivene!! o$related to te e$$e%tivene!! o$

organization!6organization!6


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E$$e%tivene!! depend! on 6 6 6E$$e%tivene!! depend! on 6 6 6

the ore 0a/ues and e/ie+s o+ the *e*ers o+

the organization.

the po/iies and praties used y the

organization.

the suess in trans/ating the ore 0a/ues and

e/ie+s into po/iies and praties.

the *ath etween 0a/ues, e/ie+s, po/iies,praties, and the organizations en0iron*ent.


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E$$e%tivene!! i! related to 6 6 6E$$e%tivene!! i! related to 6 6 6

involvement? partiipation.

%on!i!ten%*? shared e/ie+s and 0a/ues.

adapta)ilit*? ai/ity to reognize the need +orhange and the wi//ingness to hange

mi!!ion? shared purpose.


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Model o$ Organizational Culture T*pe!Model o$ Organizational Culture T*pe!


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/our Culture T*pe!/our Culture T*pe!


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(tudie! on Culture T*pe!(tudie! on Culture T*pe!

)eshpande, Far/ey, and &ester 1=@@23 +ound

that o*peting 0a/ues o+ the *arket u/ture

outper+or* those o+ the /an u/ture.

#hose o+ the adhoray u/ture outper+or*ed

those o+ the diagona//y opposing hierarhy

u/ture.

#he speed o+ response to en0iron*enta/hanges whih deter*ine a higher per+or*ane

is thus u/tura//y dependent.


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E7ERCI(E,E7ERCI(E,

Organizational Culture A!!e!!mentOrganizational Culture A!!e!!ment

In!trument 8OCAI9In!trument 8OCAI9


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ClanAdhocracy

Hierarchy

ar!et

1

2

3

4

5

5

4

3

2

1

A(

C

)


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Ca!e (tud*' Organizational Culture andCa!e (tud*' Organizational Culture and

Per$orman%ePer$orman%e

Clan Adhocracy

Hierarchy ar!et

1

2

34

5

5

4

3

2

1

Clan Adhocracy

Hierarchy ar!et

1

2

34

5

5

4

3

2

1


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Cultural CangeCultural Cange

Condut a u/tura/ ana/ysis to identi+y u/tura/ e/e*entsneeding hange

!ake it /ear to e*p/oyees that the organizationssur0i0a/ is /egiti*ate/y threatened i+ hange is not+ortho*ing

Appoint new /eadership with new 0ision

Introdue new stories and ritua/s to on0ey new 0ision

Change the se/etion and soia/ization proess and

reward syste*s to support new 0a/ues

Reognizing the

need +or hange

)iagnosing and

p/anning hange

!anaging the

transition

!easuring resu/ts

!aintaining hange

Fro* :!anage*ent; y Roins and Cou/ter


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Motivation andMotivation and

Organizational Culture T*pe!Organizational Culture T*pe!


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Te Learning Organization'Te Learning Organization'

Management Approa% in Ne. MilleniumManagement Approa% in Ne. Millenium

Te learning organization approa%to managementi! te management approa% )a!ed on an

organization anti%ipating %ange $a!ter tan it!

%ounterpart! to ave an advantage in te mar3et

over it! %ompetitor!6

Environmentin te milleniumIn$ormation and ele%troni% ageIn$ormation and 3no.ledge i! going to )e readil*

availa)le to u! allIn$ormation !peed troug InternetTe $uture i! going to )e dominated )* our need to

under!tand !*!tem!6


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Learning Organization CultureLearning Organization Culture

$as a u/ture that 0a/ues sharing know/edge to

adapt to the hanging en0iron*ent and

ontinuous/y i*pro0eB Fro* :!anage*ent Funda*enta/s; y Lussier

Clan Adhocracy

Hierarchy ar!et

1

23

4

5

5

43

2

1

E#ERALI#ERAL


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Wen Companie! (ee3 to /o!ter CertainWen Companie! (ee3 to /o!ter Certain

Culture T*pe!Culture T*pe!

C/an u/ture needs the +i0e /eadership praties

Adhorary u/ture needs ena/ing others to at and

enouraging the heart

$ierarhy u/ture shou/d not use ena/ing others to atand enouraging the heartD

!arket u/ture shou/d onsider a/ternati0es to /eadership

praties.


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Culture andCulture and

Organization Gro.t (tage!Organization Gro.t (tage!

INVENT

REINVENT

ORGANI:ATIONAL

C-ANGE(

ORGANI:ATIONAL

C-ANGE(


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Ca!e (tud*' Culture andCa!e (tud*' Culture and

Organization Gro.t (tage!Organization Gro.t (tage!

>

H

=

=>

=

=@@= =@@> =@@2 =@@ =@@ =@@ =@@J =@@H =@@@ > >= >> >2

;ear

M(u)!

NTT 2o%om

o$ 4apan

Inve!t! in

(mart

PL2T

A%


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Culture and MotivationCulture and Motivation

Te need $or a%ievement(nAch)te de!ire to do !ometing

)etter or more e$$i%ientl* tan it a! ever )een done )e$ore6

Te need $or po.er(nPower) te de!ire to %ontrol5 in$luen%e5

or )e re!pon!i)le $or oter!6

Te need $or a$$iliation(nAff) te de!ire to maintain %lo!e5$riendl*5 per!onal relation!ip6

=>


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Wat i! te Organizational Culture inWat i! te Organizational Culture in

te Pilippine!"te Pilippine!"


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Pilippine Organizational CulturePilippine Organizational Culture

Espouses a reorientation in the organization to three

0a/ues, na*e/y7

kaugnayan 1identity3,

karanga/an 1pride3

katapatan 1o**it*ent3.

#o aentuate these ore 0a/ues, orporate

/eaders e*phasize

paterna/is* 1pagaaha/a and pananagutan3,

persona/is* or pakikipagkapwa 1treating a person as a +e//ow

hu*an eing3,

+a*i/is* 1gi0ing i*portane to the +a*i/y as a soia/ unit3.

Clan Adhocracy

Hierarchy ar!et

12

34

5

54

32

1


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EndEnd

culture lecture 08 05 upload 2

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