csc journey to the digital enterprise

Key Transformational Shifts to Navigate

2016

Key Transformational Shifts to Navigate

2016

2 CSC Proprietary May 1, 2023

CSC.com/digital_enterprise

Journey to the Digital Enterprise

Description

Systems and processes put data in position to support analytics-driven insurance products. Mobile connections provide ubiquitous customer engagement.

Risk-managed financial services provide an integrated, technology-based approach to regulatory compliance.

Coordinated Care integrates diverse information and processes for population-level yet personalized patient care, treatment efficiency/efficacy, and profit management. Digital Health

Digital Banking

Digital Insurance

Cloud-ready, SMACS-enabled applications are delivered rapidly and driven by analytics, integrating information from published Web APIs and new data styles. They support federation, elastic demand and trust.

Hyper-automated cloud platforms provide reliable systems support, from business development to mission-critical processes. Agile systems run faster with less risk.

Software-Defined Networks use policies across the corporation’s diverse application pool, across campus, data center and WAN.

Management is integrated into end-to-end business services. It uses operational analytics to improve performance and focuses on exception and error management to simplify processes.

Digital Application Experiences

Agile Hybrid Cloud Platform

Secure Digital Network

Integrated Digital Service Management

Employees have access to digital collaboration and productivity environments, with improved self-service and regulatory conformance.

Key Shifts

Hyper-Productive Digital Workplace

http://www.csc.com/digital_enterprise





Overview• Pace of business change is faster than ever. Enterprises must exploit expanding

information usage to compete and thrive by using cloud, mobility, big data and more, and updating their legacy estate.

• Enterprises must shift IT spend from “run the business” to “change the business” by servicing more relevant and contextualized information from new enterprise apps/services with an expectation of continuous change.

• It is critical that enterprises understand the key technologies, market shifts and strategies to transform into leading digital businesses.

• Enterprises need to understand the market shifts within the larger business context. They should understand how to get started on the journey, as well as what the expected outcomes are.

• Differentiated industry execution is at the heart of the market shifts; Insurance, Banking and Healthcare are all “information value” businesses that improve with digital transformation.

• Cross-industry shifts: Applications, Platforms, Networks, Integrated Digital Service Management, and Workplace underpin the business shifts, improving agility, information-based contextualization and generally driving IT performance.

• CSC’s unique partnering and solutions as an independent IT services integrator bring billions in R&D to underwrite risks and improve pace/continuity.


Overview – Continued

• Key shifts are driven by: consumerization; deeper collaboration with employees, customers and partners; advances in technology; natural evolution of products.

• Technologies that stand out are: cybersecurity, and big data + IoT– More fine-grained security aligned to specific business needs (not one-size-fits-

all), made possible through software-defined networks and strengthened identity and information controls

– Data from numerous sources transformed into actionable insights with strong security, even faster time to market and dramatically better efficiency and collaboration (insurance, banking, healthcare and other industries will benefit)

• Digital enterprises demand digital workplaces (mobile, cloud, work from home or anywhere) that boost productivity, simplify information access, facilitate collaboration and improve overall employee experience.

• Digital enterprises need more flexible networks to handle changing workloads, changing usage patterns and new services — many from outside the traditional data center.


Digital Application Experiences

• Innovative software is transforming entire industries, yet far too many organizations are still holding themselves back with old software.

• The solution: modern applications with application programming interface (API) wrappers that unlock data from older systems in new and powerful ways; leaders in adopting modern software can also be leaders in their industry.

• Modern applications transform the technical estate in 3 areas: delivery (rapid releases), architecture (APIs, Web-based and mobile), and cloud (flexible and consumption-driven).

• Enterprises should start with small projects that have high value to better manage complexity and risk.

• CSC, with its powerful partner network, tailors proven offerings to clients’ specific needs to deliver vibrant modern applications that bring high levels of flexibility, agility and responsiveness while controlling costs.


Agile Hybrid Cloud Platform • Privately hosted environments, once state-of-the-art, have limitations that hinder

IT’s ability to meet business needs.• The agile hybrid cloud platform offers a compelling alternative: inexpensive

computing resources that can be controlled automatically or at will directly by business users.

• “Hyper-converged” storage, computing and memory resources serve as basic building blocks (connected to a software-defined network) that can be scaled to fit business needs on demand.

• IT provisioning shifts from manual to automatic, supporting on-demand provisioning and improved consistency (operational, cyber, availability).

• Workload management shifts from static to elastic, so workloads can be readily moved based on service level needs without overcommitting resources (i.e., the right workload in the right cloud).

• CSC helps organizations shift to an agile hybrid cloud platform with CSC Agility Platform™, cloud management software that enables companies to adopt cloud-based models using multiple product modules, cloud adapters, SDK, command-line interface, and a robust application programming interface.

http://www.csc.com/cloud/offerings/53410/104965-csc_agility_platform_cloud_management


Secure Digital Network

• Outside-in is driving end-to-end service connectivity and management.• Network intensities (i.e., bandwidth), connections and regulations are

continually and consistently changing.• The network role has naturally grown from connecting devices to serving

information with appropriate assurances (Q.S., governance, manageability).

• Software-Defined Networking is becoming a new agile foundation for Declarative IT in campuses, WANs, data centers and mobility.

• Secure software-defined networks accelerate new and adaptive enterprise information services at the speed of business.

• Secure software-defined networks increase operational efficiency, improve availability and reduce risks/costs.


Integrated Digital Service Management (IDSM)• As organizations develop their outside-in capabilities throughout their business, next-generation

IDSM is driven by the principles developed in the IT realm, lowering risk, decreasing cost and returning greater value to customers and shareholders.

• With older management approaches, the cost and agility benefits of cloud computing could be undone by the high cost of covering the cloud’s security and system management risks; by contrast, the IDSM approach uses data to assess those risks and thus helps organizations realize the full benefits of today’s new technologies.

• Delivery, monitoring and reporting: These three IDSM elements, when combined with automation, help organizations dramatically reduce the time required for resolving incidents and requests while making IT staff more productive and improving speed to market.

• With next-generation IDSM, ITSM data is no longer isolated, so organizations can do a better job of predictive maintenance, financial asset management and proactive end-user support.

• New practices, such as DevOps, have moved organizations away from the traditional finger-pointing to various IT groups when outages occur; instead, IDSM moves organizations toward holistic attempts to repair systems faster, a new shared accountability that facilitates faster root-cause analysis and higher-quality remediation.

• Successfully delivering in an “as-a-service” model requires deeper insights into operations; these deep insights are provided by next-generation IDSM from CSC.

• The shift to an information-centric view of the enterprise has traditionally focused on sales, HR, etc. The integration of Enterprise Service Management information, which provides a lens into the operations and execution of the IT landscape, enriches the understanding of the business operation.


Hyper-Productive Digital Workplace

• The shift from inside-out to outside-in demands better knowledge sharing across systems and workers in a modern workplace.

• Reflecting Amazon, Uber and Google, what’s needed is a consumerized experience with enterprise information.– Simplified access to information– Employee self-service IT for majority of services, from password reset to fault

remediation to refresh/ordering cycles – Personalized access to tools and information based on role– Collaborative experience between employees, partners, customers, the public

• IT departments empower the modern workplace with back-office infrastructures (e.g., governance and policy engines, integrated communications, big data analytics engines).

• Unifying themes are user empowerment, automation, integration, governance and security.

• CSC offers tools and services that help IT departments leverage the API economy and the modern workplace, including CSC MyWorkStyle for workers to work the way they choose.

http://www.csc.com/workplace_services/offerings/105881-different_work_styles_for_the_workplace_csc_myworkstyle


Digital Insurance

• The consumerization of IT, the sharing economy, and consumers’ expectations for ease of use, immediacy, mobility and self-service are collectively disrupting the traditional insurance industry.

• Core to digital insurance is the shift from policy-centric to customer-centric; from a transactional emphasis on new business and claims to a more holistic focus on education, prevention and continuous customer value.

• The foundation is an omnichannel experience that seamlessly links customers, intermediaries, partners and employees. Self-service portals, mobility, IoT and social media complement traditional face-to-face and voice interactions.

• A 360-degree understanding of the customer that draws upon a variety of data — that which carriers own, acquire and earn — drives new product development, marketing, sales and distribution like never before.

• Realizing the vision of digital insurance requires end-to-end transformational change — ultimately impacting every element of the business, from front office to back office.

• CSC has the solutions, partner ecosystem and deep industry expertise to guide and enable an organization’s digital insurance journey.


Digital Banking

• Increased digitalization is pressuring banks to make innovative improvements to the customer experience, but banks lack both time and budget.

• A new approach is called for. By lowering costs on older “run the bank” operations, digital banking helps banks free up new resources to “change the bank” for innovation.

• Banks can create highly commoditized and cloud-based IT infrastructures that lower costs, and leverage those savings to drive massive innovation in the customer experience (e.g., cross-channel engagement and faster payments).

• This will help banks gain wallet share and mind share, as well as compete with start-ups in the competitive — and profitable — payments sector.

• CSC’s Digital Banking solutions are enabled by a diverse partner ecosystem, as well as our next-generation infrastructure and digital application services.


Digital Health

• Key changes in the market, in technology and in regulation are creating new challenges for organizations in all segments of the healthcare industry.

• Regulatory reform has spawned a great deal of change.• A substantial shift in population demographics is creating new demands on the

healthcare system.• The wave of innovation in mobility and smart devices is beginning to weigh

on the industry. • The industry’s predominant trends are pushing healthcare to make the transition

from a supply-based, acute care system to one that is demand-based, population-centered and digital.

• This requires providers to find new models of care that enable patients, as responsibility for health outcomes shifts from a doctor or hospital’s sole authority toward shared accountability.

• CSC can play a pivotal role in helping healthcare institutions and providers successfully navigate these new disruptions, through its thought leadership, domain expertise, solutions and partnerships.

Thank You

CSC.com/digital_enterprise



csc journey to the digital enterprise

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