cross-center integrations with hp operations...

© 2008 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice

Norwegian Vivit User GroupFebruary 3-4, 2009 Oslo, Norway

Cross-Center Integrations with HP Operations ManagerHeinz Nisi, EMEA Software Presales

Agenda• Cross-Center

Integrations with:−Business Availability

Center−UCMDB−Service Management

Center−Network Management

Center−Operations Orchestration

• Integration with SiteScope

• VI SPI

4 8 February 2009

HP BTO software centers

Business Outcomes

APPLICATIONSSTRATEGY

Project & PortfolioManagement

Center

CIO Office

CTO Office

SOACenter

SAP, Oracle, SOA, J2EE, .Net

QualityCenter

PerformanceCenter

Application Security Center

Quality Management

OPERATIONS

BSM ITSM

Business Availability

Center

Operations Center

Network Management

Center

Service Management

Center

Client Automation

Center

Data Center Automation

Center

Service Automation

Universal CMDB

Process Automation

Industry-leading application and operations management with a complete discovery and dependency mapping solution

HP approach to Business Service Management

• Link business service management with IT service management solutions to optimize the service lifecycle

• Facilitate alignment across IT domains to optimize event, incident, problem, change and configuration processes

• Drive service management from a common service model

Integrate with key IT service

management processes

• Manage from an end-user and business service perspective• Prioritize IT issues based on business service levels and impact• Accelerate root cause analysis through advanced analytics and problem

resolution

Minimize business risk

• Proactively manage business and operational service levels• Consolidate event and in-depth performance tools into a single view• Automate the creation and maintenance of service dependency maps

Consolidate service health

management for application and infrastructure

HP Operations Manager as the core part of an integrated solution

Business Availability Center

UCMDB via DMANNM / NNMi

SiteScope

Service Manager

Operations Manager

Operations Orchestration

Operations Manager and Business Availability Center

7 8 February 2009

StrategyApplications

OperationsBSM ITSM

Operations Center

Network Management

Center

Identity Center

Client Automation Center

Data Center Automation Center

Service Automation

Process Automation

Universal CMDB

Service Management

Center

Business Availability

Center

Infrastructure Views

EUM views

HPOM and BAC: Integrating business, end-user, and system perspectives top-down and bottom-up

HPOM

IntegrationMonitor

BAC

BAC Forwarder

HPOMPolicy

HPOMAgent

Enrich operational service views with web site and application availability data. Correlate infrastructure with end-user transactions, in real-time

Accelerate MTTR by automatically correlating IT infrastructureinformation with end user transactions

IT infrastructure service events

EUM alerts from BPM or RUM, e.g.

transaction response time

HPOM to BAC event forwarding

Filte

ring

Nor

mal

izat

ion

IT re

sour

ces

Prio

ritiz

atio

n

De-

dupl

icat

ion

Cor

rela

tion

Forw

ardi

ng to

BAC

CI /

KP

I map

ping

Event log

System

Application

Network

Security

Dashboard/SLM

HPOM BAC

Consolidated view of business process, application, transactions, users, and infrastructure availability and performance

Proactively manage business and operational services

BAC real-time dashboardon HPOM infrastructure views

BAC views generated by HPOM: Proactively identify and prioritize critical business issues

SLM: Provide operations users visibility into service levels

BAC dashboard displays HPOM

KPIs

BAC EUM to HPOM alert forwarding

BAC EUM (BPM, RUM)

Alert configuration

HPOM Agent

HPOM: Enrich operational service views with web site and application availability

and performance data

EUM: Measure business impact and risk from the end-

user perspective

Policy

HPOM views generated by BAC: Correlate infrastructure with end-user transactions

DMA 8.10 will pull-in EUM views, especially BPM

monitors

CI status from BAC

BPM views show each multi-step transaction and

locations

EUM threshold violation triggers HPOM status

From HPOM: Cross-launch BAC impacted business processes and KPIs

• BAC Dashboard• BAC KPIs• BAC Impacted

Services

Additional context menu item in HPOM

Cross-launch HPOM UI in context of BAC

• View related infrastructure events• Launch pre-filtered HPOM

message browser

Additional context menu item in BAC

Operations Manager and UCMDB

15 8 February 2009


OperationsBSM ITSM

Operations Center

Network Management

Center

Identity Center



Service Automation

Process Automation


Universal CMDB

Service Management

Center

UCMDB

Dependency Mapping Automation

DMACI data and

dependencies

Managed Servers and applications

Operations Manager

CI and Dependency information (nodes and services)

Discovery and CI maintenance

Automate dependency mapping and optimize operational management

Unmanaged servers and applications

Discovery and

Dependency Mapping

Federation

Other HP Software

Co-ordinate server, application and dependency information between UCMDB and Operations Manager automatically

Enables business and application focussed impact analysis in HPOM

Highlight unmanaged infrastructure components to HPOM administrators including the business context

Dependency Mapping Automation

DMACI data and

dependencies

Managed Servers and applications

Operations ManagerDiscovery and

CI maintenance

Streamline incident analysis and root cause indication

Unmanaged servers and applications

UCMDBDiscovery

and Dependency

Mapping

Federation

Other HP Software

Access to CI change and

neighbor info

Incident

Simplify assignment of operational incidents to the correct team

Streamline and optimize root cause analysis by providing access to relevant UCMDB information

Operations Manager and Service Management Center

18 8 February 2009


OperationsBSM ITSM

Operations Center

Network Management

Center

Identity Center



Service Automation

Process Automation


Universal CMDB

Service Management

Center

Operations Manager / Service Manager

Cut costs and manage

budgets well

More robust environment for production IT operations

Enhance SM by automating ticket creation and updates based

on events from HPOM

Enhance HPOM by providing a process for structuring and organizing real-time responses to incidents

Control HPOM service/node outage mode from SM

Have SM leverage service / node infrastructure from HPOM

HPOM Message to SM incident correlation • Correlate HPOM messages (network, infrastructure, application) to a

single SM incident ticket• Allow HPOM to track SM actions: Correlate SM incident tickets to one

or more HPOM messages

SCAuto

SCAuto for HPOM

Operations Manager

Two-way: SCAuto for HPOM allows you to automate the process of creating, updating, and closing incident tickets. It has the capability to annotate, own, and acknowledge OM messages from modifications done on SM incident tickets

Service Manager

IncidentTickets

Assets

SLAs

Messages

Operations Manager Service Manager

Optional: SM has visibility into node / service infrastructure from HPOM

Operations Manager and Network Management Center

22 8 February 2009


OperationsBSM ITSM

Operations Center

Service Management

Center

Identity Center



Service Automation

Process Automation

Universal CMDB


Network Management

Center

Integration HPOM with NNMi:Based on industry standard web services

8 February 2009

Supports consolidation of network, system & applications in HPOM

2. Synchronization of incident updates from HPOM to NNMi

1. Incident forwarding from NNMi to HPOM

3. Cross launch of NNMi forms and views from HPOM (e.g. incident, netw.neighbors)

Supports consolidation of network, system and application events in HPOM

Bi-directional updates of lifecycle state changes: acknowledge / close / registered

NNMi will filter what incidents are forwarded

Automatic forwarding to one or more OM servers

Enables cross-domain reports including network, servers and applications

Correlation of network events with infrastructure and application events

Impact of network statusIn HPOM service view

Consolidate network and infrastructure tools into a single pane of glassAssess and troubleshoot network problems from HPOM

Node specific tools:- Show layer 2/3 neighbors- Traceroute to node- Show node config. poll- Ping node etc.

Incident specific tools:- Show related NNMi incident- Show layer 2/3 neighbors ofthe emitting NNMi node etc.

Operations Manager and Operations Orchestration

26 8 February 2009


OperationsBSM ITSM

Operations Center

Network Management

Center

Service Management

Center

Identity Center



Service Automation

Process Automation

Universal CMDB


27 8 February 2009

Operations OrchestrationIntegration only Routine Tasks to

Service Provisioning Alert/Incident ResolutionHP OO is the industry-leading workflow automation tool for diagnostic, triage and troubleshooting

Operations Manager and Operations Orchestration working together can automate routine processes used to isolate, diagnose and remediate service impacting problems in complex network environments.

Operations Orchestration provides the capability to take manual, repetitive tasks and automate them in the form of a flow. A flow is a set of linked actions that can automate health checks, troubleshooting tasks or any other repetitive IT support task.

Example: Hypervisor

Event detected that resource utilization of a virtual guest system becomes too high

Identify physical server with highest level of resource availability

Perform migration of the virtual system

Operations Manager + VI SPI

Service map updated indicating new home of virtual guest, originating message auto-acknowledged

Operations ManagerOperations Orchestration Operations Orchestration

1 2 3 4

Operations Manager and SiteScope

29 8 February 2009


OperationsBSM ITSM

Operations Center

Network Management

Center

Service Management

Center

Identity Center



Service Automation

Process Automation

Universal CMDB


Best-in-class agent-based and agent-less operations management

30

• Consolidated operations− Agent-based and agent-less

monitoring managed from one central console

• Extended management footprint− Agent-less capabilities for

broader monitoring coverage and choice

• Tight integration− Forwarding of SiteScope alerts

into HPOM− SiteScope populates HPOM

Service Map− HPOM launches SiteScope tools

Integration with SiteScope

Systems with agent

Systems without agent

SitescopeOperations Manager

Manage from a single HPOM enterprise console

The industry‘s best combination of agent-based and agent-less management to better match your unique requirements

Operations Manager and SiteScope Administration

8 February 2009 31

Manage configurations for one or more SiteScope servers

Cross-launch SAM Admin UI in context

Monitor health and status of SiteScope instances

Facilitate the transfer of configuration information from one SiteScope instance to another

Synchro-nize settings between multiple SiteScope servers

OM SPI for Virtual Infrastructure

32 8 February 2009


OperationsBSM ITSM

Operations Center

Network Management

Center

Service Management

Center

Identity Center



Service Automation

Process Automation

Universal CMDB


Virtualization evolution Existing IT environment

33 8 February 2009 HP Confidential & Subject to Change without Notice

Move from standalone to

virtualized environment

Understand services on top of virtualized

systems

Integration of new technology

(hypervisors) into existing IT environment

Understand end-user impact

Integrate new teams (SME) into existing

organizations

Build knowledge about new technology

Virtualized environmentVirtualized environment

Specific challenges in the virtualized environment

Change in the virtual environment• Change detection in VM • Adapt monitoring to change

Monitor and manage the performance from a:• System perspective

– Physical system– Logical system

• End-user perspective

Integrate virtualized environment into end-to-end management solution

Integrate vendor management tools


Integrate virtualized environments into an existing IT management solution

Single, common management console for physical and virtual infrastructure

Management of virtualized and non-virtualized IT resources within one management solution

Automatic service map discovery and maintenance

Continuously monitor the virtual and physical resources of a ESX Server

Visualize ESX server farms and their hosted virtual machines


SPI for virtualization infrastructureManagement of hypervisors• Availability/change monitoring of virtual

systems• Advanced monitoring, auto-thresholding

policies• Discovery policy for service map

integration• Use of OM agent and performance

agent metrics, PM default graphs

• Adaptive threshold for critical metric areas

• Remote web console launch tool

• Availability reports of ESX server and guests

• Uses PA’s BYLS* metrics for guest VM performance monitoring

Version 1 supports• OMW 8.10

• HTTPS Agent 8.52

• VMware ESX Server 3.0.1, 3.0.2, 3.5

• PA 4.60/4.70 (pre-requisite) installed on VMware service console

HP Management Server, HP Performance

Manager (graphing) VI SPI

HP Ops agentmonitors on ESX

Code data

Vmwarelogs

Virtualization metrics

HP Performanceagent on ESX Perf

data

Service Console on VMware

GuestVM

GuestVM

GuestVM

… … …

GuestVM

GuestVM

GuestVM


Monitoring solution for a highly dynamic resources

• Historical data used to calculate baseline of “normal” range

• Messages sent when current value (red line) is above or below the “normal” value

• Severity is assigned based on the distance from the “normal” for that time period (one, two or three standard deviations from average)

Baselining policies – adaptive thresholds

Dynamic monitoring threshold for virtualized environment

• OM “learns” behavior patterns for statistical data

• Reduces “false” alarms by 95%: Only alarms for “abnormal” behavior at a given time


Auto-discovery of virtualized environments for root cause analysis

• System discovery of the VMware ESX Host− Host system represented in virtualization

infrastructure map

• Discovery of VM infrastructure− Guest machines represented via individual

service elements

• Adapt monitoring to detected changes

• Show dependency between physical and virtual system and the related application

• Root cause problem analysis

Detect changes within the virtualized environment


Managing VMware ESX server with the Smart Plug-in for Virtualization

HP Operations Center

VMware ESX Server

Smart Plug-in for Virtualization

Service aspect

All services from single vendor

Simple licensingmodel

Ease of use and implementation

Technology aspect

Use of existing technology

Focus on essential VM monitoring

Advanced features(Baseline thresholds)

Integration aspectService view

integration

Auto discovery of virtual environment

Performance monitoringof virtual environemnt

Guestsystem

Guestsystem

Guestsystem

Guestsystem

Guestsystem…


BSM monitoring solution for virtualized environments

Leverage leading solution

Key benefits / Summary Key benefits / Summary

- More efficient use of resources –provide real-time capacity planning data

- Accurate Service Dependency Maps

- Avoid self inflicted wounds using automatic provisioning of VMs

- Base lining ofperformance data

- Accelerate Service Impact Analysis

- Higher quality of monitoring

- Minimize Risk of unmonitored VMs

- Understand impact of virtualization for Services running on top of it

- provides monitoring information for End-to-End monitoring- Lower cost of ownership

Questions?

HPOM/DMA/UCMDB:Smart message mapping

42

message deliverybased on ID only(existing solution)

42

35

Services in HPOM Service Engine

SPI(sends a message)

MessageID=3

1

Importer

Key Value

Hosted-on “HostA”

Name “/home”

cudID “5”

Lookup

Messagekeywords:

/home, HostA

Messagekeywords:

/home, HostAID=5

Mapping table

calculated

SPI messages will set the status on serviceobjects synchronized from the UCMDB

Smart mapping based on message properties, group

Generic mechanism to make HPOM independent from hardcoded service IDs

HPOM and SMC:HPoutage settings are observed

OperationsManager

Additional Bonus: Change Outage mode for HPOM services and nodes from Service Manager

Delete: Consequently, messages are discarded from the HPOM management server and will never create/update incident tickets in Service Manager.

Acknowledge:Behavior depends on WMI forwarding script observing OV_Message.State = 4 (Acknowledged)

Reconcile HPOM nodes and services with SM complements SM–UCMDB integration

Ticket generation references nodes / services that don’t exist yet in Service Manager

Reduce effort to upgrade from HPOM – SD to HPOM – SM

scenariosHPOM SPIs populate HPOM service model that is not synchronized with

UCMDBIntegration layer

Universal CMDB

Technology for better business outcomes

cross-center integrations with hp operations...

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